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Zendesk Explore

Build reports and dashboards with multiple data sources

Table of Contents

Is this product right for your business?

Find out with a

Zendesk Explore - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Zendesk Explore overview

What is Zendesk Explore?

Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t. Zendesk Analytics is offered as part of the Zendesk service suite. The solution provides access to on demand reports and dashboards, leveraging machine learning capabilities to provide insights into customer engagements. Users can have in-depth visibility into all key aspects of their business such as support tickets, phone interactions, and live chat conversations.

Starting price

49 /
per month

Alternatives

with better value for money

Zendesk Explore’s user interface

Ease of use rating:

4.2

(22)

Zendesk Explore reviews

Overall rating

4.2

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.13/10

Rating distribution

Pros

“The tool is easy to read and understand, I like the analytic data reporting from each operator which helps us to improve efficiency and customer service delivery.”

Gabriel O.

E-Banking Channels

“I like that you can add data in from any channel. I like that you can manipulate the data to show it how you want to see it.”

Adrienne H.

Digital Media Strategist

“Very nice visualizations (charts), very intuitive, elegant simple approach to BI. You can build dashboards very easily and fast,,, and have them published in a few minutes.”

Heriberto P.

Consultant

Cons

“While making dashboards , there is a lag of some hours.”

Ritul S.

Technical service executive

“The integrations were tricky and we had a lot of sources to include.”

Verified reviewer

Anonymity request

“Also it's not flexible as Tableau. It's more digital marketers tool than BI tool.”

Verified reviewer

Anonymity request

Who uses Zendesk Explore?

Based on 22 verified user reviews.

Company size

Midsize Businesses

Small Businesses

Enterprises

Top industries

Automotive

Banking

Computer Software

Accounting

Others

Use cases

Dashboard

Reporting

Data Visualization

Statistical Analysis

Business Intelligence

Zendesk Explore's key features

Most critical features, based on insights from Zendesk Explore users:

KPI monitoring

4.4

(7)

Ad hoc reporting

4.0

(3)

Data visualization

4.8

(6)

Functions/Calculations

4.7

(6)

Customizable dashboard

4.3

(3)

Data connectors

4.7

(6)

All Zendesk Explore features

Features rating:

3.8

(22)

Alerts/Notifications

5.0

(1)

Statistical analysis

5.0

(2)

Single page view

5.0

(1)

Reporting & statistics

5.0

(2)

Reporting/Analytics

5.0

(3)

Data import/export

4.6

(5)

Search/Filter

4.8

(6)

Activity dashboard

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Sales reports

5.0

(1)

Scheduled/Automated reports

(0)

Self service data preparation

(0)

Strategic planning

(0)

Trend analysis

(0)

Trend/Problem indicators

(0)

Visual analytics

(0)

Widgets

5.0

(1)

Activity tracking

(0)

API

(0)

Benchmarking

(0)

Customizable reports

(0)

Dashboard

(0)

Dashboard creation

(0)

Data management

(0)

Drag & drop

(0)

Financial reporting

(0)

Historical reporting

(0)

Key performance indicators

(0)

Marketing reports

(0)

Monitoring

(0)

Multiple data sources

5.0

(1)

Performance metrics

(0)

Private dashboards

(0)

Profitability analysis

(0)

Public dashboards

(0)

Zendesk Explore alternatives

Zendesk Explore

4.2

(22)

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

4.3

Customer Support

4.4

Jira

4.5

(15.2K)

visit website

Starting from

7.91

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.3

Customer Support

4.2

Domo

4.3

(329)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.0

Customer Support

4.0

Smartsheet

4.5

(3.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.4

Customer Support

4.3

Zendesk Explore pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Suite Team

Per month

Features included:

1000+ Apps and Integrations - PREBUILT
AI-Powered Automated Answers - UP TO 50
Data and File Storage - STANDARD
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Help Center - SINGLE
Industry-Leading Ticketing System
Messaging Across Web
Mobile and Social
Onboarding and Adoption Guidance
Online
Out-of-the-Box Reporting and Analytics
Robust Apis - STANDARD RATE LIMIT
SMS and Live Chat Support
Unified Agent Workspace
Voice

Suite Growth

Per month

Features included:

1000+ Apps and Integrations - Prebuilt and Custom
AI-Powered Automated Answers - UP TO 100
AI-Powered Knowledge Management
Customisable Ticket Layouts
Data and File Storage - Intermediate
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Help Center - Multiple
Industry-Leading Ticketing System
Light Access Licenses - UP TO 50
Messaging Across Web
Mobile and Social
Multilingual Support and Content
Onboarding and Adoption Guidance
Online
Out-of-the-Box Reporting and Analytics
Robust Apis - Advanced Rate Limit
Self-Service Customer Portal
Service Level Agreement (SLA) Management
SMS and Live Chat Support
Unified Agent Workspace
Voice

Suite Professional

Per month

Features included:

Advanced Voice Capabilities
AI-Powered Automated Answers - UP TO 500
AI-Powered Knowledge Management
Customisable and Shareable Dashboards
Customisable Ticket Layouts
Data Location Options
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Events Connector for Amazon Web Services
Help Center - Multiple
HIPAA Compliance
Industry-Leading Ticketing System
Integrated Community Forums
Light Access Licenses - UP TO 100
Messaging Across Web
Mobile and Social
Multilingual Support and Content. Conversation Routing Based on Agent Skill
Onboarding and Adoption Guidance
Online
Private Conversation Threads
Robust Apis - Advanced Rate Limit
Self-Service Customer Portal
Service Level Agreement (SLA) Management
SMS and Live Chat Support
Voice

Suite Enterprise

150

Per month

Features included:

Advanced Knowledge Management
Customisable Agent Workspaces
Customisable Branding for Web Conversations
Custom Team Roles and Permissions
Light Access Licenses - UP TO 1000
Real-Time
Robust Apis - ENTERPRISE RATE LIMIT
Sandbox Environment for Change Management
Shareable and Advanced Reporting and Analytics

It Gets Even More Powerful

215

Per month

Features included:

Need to contact the sales team

User opinions about Zendesk Explore price and value

Value for money rating:

4.3

(22)

To see what individual users think of Zendesk Explore's price and value, check out the review snippets below.

“The tool is easy to read and understand, I like the analytic data reporting from each operator which helps us to improve efficiency and customer service delivery.”

Gabriel O.

E-Banking Channels

“I like that you can add data in from any channel. I like that you can manipulate the data to show it how you want to see it.”

Adrienne H.

Digital Media Strategist

Zendesk Explore support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

FAQs/Forum

Phone Support

Training options

Videos

Zendesk Explore FAQs

Q. What type of pricing plans does Zendesk Explore offer?

Zendesk Explore has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Zendesk Explore?

Zendesk Explore has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Zendesk Explore support?

Zendesk Explore supports the following languages:
English, French, Spanish

Q. Does Zendesk Explore support mobile devices?

Zendesk Explore supports the following devices:
Android

Q. Does Zendesk Explore offer an API?

Yes, Zendesk Explore has an API available for use.

Q. What other apps does Zendesk Explore integrate with?

Zendesk Explore integrates with the following applications:
Google Analytics 360, Dropbox Business, Campaign Monitor by Marigold, QuickBooks Online Advanced, Recurly, Gmail, Segment, OneDrive, Google Drive, Box, Twitter/X, Salesforce Sales Cloud, Google Ads, LinkedIn for Business, Meta for Business, SAP HANA Cloud, Mailchimp, Intercom, Zendesk Suite, Microsoft Excel

Q. What level of support does Zendesk Explore offer?

Zendesk Explore offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support