Helpjuice Reviews

Ease of use for creating and updating documentation for IT processes. Simple enough to use that functional users can create documentation, and fast enough that documents get created.

Pasting word docs into editor sometimes loses images, formatting.

Ease of usage whenever I need to pull out documentations and information.

I can't think of any at the moment. The experience has been very good so far.

Knowledge management is easy, and segregating articles is at ease.

UI can be improved a bit more, editing text has multiple options and the icons can be confusing.

Easy to implement, easy for users to navigate.

Nothing, they take all our suggestions into consideration.

It's ease of setup and use. When they say you will have a knowledge base in five minutes they were right. After creating an account and a few simple steps, we were on our way to creating our new Solution Center. The help from the team to customize our page but give us the flexibility to further modify it to our needs is a welcome feature.

My main concern is we can't organize uploaded images, files, and downloads. It would be nice to create folders to separate them according to their respective categories and sub-categories.

- Super easy to get started and launch a great looking knowledge base with minimal work - Article creation and editing is intuitive for new users - Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.

- Formatting can be challenging when doing something other than text or in-line images. Often this can be addressed directly in the code, but for many users something like formatting a block of text side-by-side with an image can be a struggle. - I'd like to see more functionality of managing article comments and tasks in the platform.

The ability to display an article in multiple categories without duplication. Easy to access an customize the HTML & CSS. The ability to embed an article into another - making it quick and easy to compile master process documents. Unlimited layers for categories. Encrypted URL access so the site remains private but viewers don't need to log in. User friendly editor interface.

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed. In the article creation process there is the option to embed an image you previously uploaded, which in theory prevents needing to upload duplicate images, however there is no search functionality in this context which renders the feature almost useless.

Nice looking platform that was quite easy to white label

You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels

The multi use of the platform by having both public and internal content.

Would be great to have a few more logins with the base package.

At Home Point, we have used the Helpjuice software/platform to act as a knowledge base (job aid) for our Customer Service agents to have at their fingertips for frequently asked questions and information. The agents (and admin team) love the ease of use (i.e. search capabilities, UI, etc.) when accessing this information. It is crucial that our agents to be able to access this information quickly when servicing our customer base. The Helpjuice software has been able to deliver that.

In my role at Home Point (Senior Direct, Analytics), one area that I think the Helpjuice software could improve upon is within reporting/analytics. While the [admin] site has some metrics that can be provided, the detail, UI, and level of metrics could be improved.

Easy to use, self explanatory menu options, useful help

We have no complaints so far, maybe as a feature (not a dislike) the ability to create our own themes

ease of use, customer service, it met all of our needs

I wish that there were prefilled questions and answers. simple questions

I love that Helpjuice is extremely scaleable for our business needs. We plan to use this software internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Helpjuice was seamless.

I haven't found anything to dislike about Helpjuice.

Helpjuice has been an incredible platform to start building our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price. Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. In addition, the customer support is top notch.

My only complaint about the software is having a constant pop-up in the bottom right of the screen when I log in to the dashboard.

Ease of use with articles and sharing information.

Versioning not all that good. In that you can't release version 2 on the same url.

Price-per-feature was a major consideration - Helpjuice offers a lot of options and customization that other companies break out in to more and more expensive tears or pricing, where you have to pay more to get one feature you may want and a bunch more you don't.

While there search is robust, and can search attached PDF files in articles, other competitors have a much more robust search engine, capable of searching just about any file type, including video files. That said, you also have to pay a lot more to get that advanced of a search engine, and the rest of what these competitors offered was not as appealing.

- Can customize it to basically anything you want it to be - Great personalized support - Fast customization requests - Really good editor - Plenty of themes to choose from - Analytics are great

- Can take too much customization to get it to 'feel' right for what you're doing - If you have a private site, sharing articles individually publicly with a client is cumbersome - Full export of site is not great as it exports in excel sheets - No dynamic creation of keywords or related articles - Can't 'continue numbering' in editor - Can't 'copy formatting' in editor - Search results do not contain category 'folders'

It's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources.

It's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective.

It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.

The ability to edit articles from their published URL. I believe this is actively being worked on.

It's very user friendly - All of our agents can easily access anything they need. It can be updated and published for review instantly.

Don't have any at the moment because we are relatively new to the product. If I had to say anything, it's the importing feature - didn't appear to be compatible with many external outlets. That said, I'll turn this into a pro - the customer support team was able to fulfill my needs in less than 12 hours.

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I found Helpjuice very easy to use, and exactly what I wanted from an editing standpoint. Analytics, user access control, and the overall design of the software is much better than Zendesk. I did find the lack of language support a deal breaker though.

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Hi Joe! We actually do support multiple languages! Sending you an email :)

The ability to instantly setup Q&A.

No livechat automation, but I understand that is in the works.

Massive thanks, Ilan!

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Thanks for the kind words, Anton! - Emil

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You're the best, David!