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Interact Logo
Interact
4.6
(37)

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Intranet software for large dispersed organizations.

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Interact Pricing, Features, Reviews and Alternatives

Interact product overview

What is Interact?

Interact is intranet software that helps organizations with distributed employees connect and communicate.

Key benefits of using Interact

- Improves the reach and relevancy of communications with multichannel notifications to email, SMS, mobile apps, Teams, Slack, and more.

- Connects organizations with deskless workers through digital signage: controlled directly from the intranet.

- Gives your army of authors an easy-to-use content editor for the creation and management of engaging intranet content.

- Inclusivity and sentiment checker in the CMS supports communicators through helpful suggestions for more inclusive language.

- Auto-Engage AI learns when and where to send communications for maximum impact.

- Gives employees fast access to everything they need to do their jobs through an enterprise search tool that surfaces relevant content.

- Creates a unified gateway through out-of-the-box integrations with applications such as Microsoft 365, Concur, ServiceNow, Salesforce, Google Workplace, Workday, and Box.

- Boosts culture through social media features that drive greater communication and connection.

- A branded intranet that reflects your company, values, and style. A digital home for your workforce.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Email/Help Desk
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

Interact pricing information

Value for money

4.6

/5

37

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Interact features

Functionality

4.4

/5

37

Total features

66

4 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
Document Storage

Interact users reviews

Overall Rating

4.6

/5

37

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.05/10
Rating distribution

5

4

3

2

1

26

9

1

1

0

Pros
Great solution backed by knowledgeable team that looks for opportunities to help you out.
The added beauty of the Interact Software is that we have the power to add, change or take away elements as and when we see fit. It's so easy to use and it looks great.
It looks like Manchester provides some easier and cleaner options, which is also good. We're currently migrating from Dallas to Manchester.).
Cons
Push notifications are only seen in the app so what is the point. Users in other areas see content that is restricted to them.
It's functionality is difficult to administer and labour intensive. It is also not very intuitive.
Forms are difficult to use and not as user friendly as the rest of the site. The holiday planner add on didn't work for part time employees which was frustrating.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great user experience, packed with featurss, great off-the-shelf solution

Reviewed 3 years ago

We have had a really positive experience of using Interact software. The team are great to work with, very knowledgeable, responsive and helpful. Having Interact has truely changed the way we work, with staff engagement vastly improved. The biggest impact has been staff blogs, which has opened communications up and given us real insight to how the organsation works and what teams and staff are achieveing.

Pros

It is really easy to install, build and maintain by non technical staff. Great user experience, very easy for content owners to create good quality content. Great social features, such as blogs, comments and forums. Regular updates and a comprehensive online support community.

Cons

Some basic building blocks need updating, most importantly the forms and workflows functionality. Whilst you can build useful workflows for business processes, the suer expeirnece is currently poor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Interact has changed how our organisation communicates

Reviewed 3 years ago

We wanted to move away from one-way communication whereby the central office was just giving out information to more of a network sharing model of communication. Interact has enabled communication to take place in all directions, both to and from the central office but also, importantly, between local offices.

Pros

The collaborative capabilities of the software have enabled our network (that is dispersed in almost 200 independent local offices across the UK) to communicate easily with one another, sharing their knowledge, ideas and resources with one another. We use a variety of Interact features to enable open communication across the platform, for example comments/feedback are welcomed on pages, discussion forums that everyone can use, users can add their own news items/blogs and there are groups for specific offices, projects etc.

Cons

We have had a few issues with emailing from the software however the broadcast emails work really well and when used with the persona feature they enable us to send targeted emails to specific sectors of our network (for example, all trustees, all senior managers etc.).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best recognition system I've seen

Reviewed 5 months ago

Far too much time was spent with the mind-mapping and plotting of the intranet (comparable to SharePoint), none of which needed to be done with the more out-of-the-box platforms (like Simpplr). But once we got things up and running, the platform was wildly successful in my organization. And as long as we didn't experience any tech bugs in new features, everything was smooth.

Pros

While a lot of freestanding, third party recognition software exists, the system that comes free with the Interact intranet platform gets the job done without organizations having to have yet another system/vendor in place. The recognition feature is what drove traffic to our intranet and it was used by 98% of the organization. A huge success.

Cons

I would have kept my contract with Interact had they been able to offer better customer service. Because they are based in the UK, the times during which their team was available to have a conversation with my tech team didn't align with my US-based tech department's availability. I struggled to get in touch with a real person and the back-and-fourth of the ticket system was too tedious for some of the situations we faced. The system is far better and easier than SharePoint, but in my opinion, not as user friendly as Simpplr.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Interact does what we need and makes everyone happy

Reviewed 3 months ago

Great solution backed by knowledgeable team that looks for opportunities to help you out

Pros

Thoughtful, intuitive, well supported, features keep rolling out

Cons

Current mobile solution needs improvement, but that’s coming soon

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product – with a learning curve

Reviewed 2 months ago

My experience has evolved over the years. We implemented our intranet in 2016 and I did not have a good impression from that experience. I think a lot of it comes down to your customer success manager and the team that helps you through your implementation. In 2016 we felt like we were on our own a lot - we didn't get direct answers from our implementation team, we were sent to the community for nearly...

Pros

There are many great out-of-the-box landing page widget options and a decent wysiwyg page editor that allows for customization. You can generally accomplish what you want to do – but there might be some random workarounds you need to do to get there. They have a great support team that can help you accomplish your goals if you can't figure it out on your own. Once you're familiar with the product you can do a lot, and with ease - but there is a steep learning curve to get to that point. It looks like Manchester provides some easier and cleaner options, which is also good. (We're currently migrating from Dallas to Manchester.)

Cons

Search functionality is the biggest complaint we receive from our users. You can do things to improve search, like add best bets and keywords, but our teammates expect a Google search and that is not achievable in our experience.

Interact FAQs and common questions

Q. What type of pricing plans does Interact offer?

Interact has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Interact?

Interact has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does Interact support?

Interact supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Italian, Japanese, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Turkish


Q. Does Interact support mobile devices?

Interact supports the following devices:
Android, iPad, iPhone


Q. Does Interact offer an API?

Yes, Interact has an API available for use.


Q. What other apps does Interact integrate with?

Interact integrates with the following applications:
Microsoft SharePoint, Google Forms, Microsoft Outlook, Dropbox Business, Jira, OneDrive, Google Workspace, Trello, Google Drive, Box, Azure Active Directory, Yammer, Microsoft Teams, Sisense, Salesforce Sales Cloud, Okta, Slack, Tableau, SAP Concur, ServiceNow, Workday HCM, Microsoft Power BI, Zendesk Suite


Q. What level of support does Interact offer?

Interact offers the following support options:
Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat

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