Interact Pricing, Features, Reviews & Alternatives

Interact

Intranet software for large dispersed organizations.

4.76/5 (21 reviews)

Interact overview

What is Interact?

Interact is intranet software that helps organizations with distributed employees connect and communicate.

Our mission is to inform and connect every organization's greatest asset: its people.

For more than 15 years, we have worked with organizations like Levi’s, Sony PlayStation, Teva Pharmaceuticals and Domino’s to delivering outstanding intranet experiences.

Interact's integrations include Microsoft 365, SAP Concur, ServiceNow, Salesforce, Google Workplace, Workday and Box.

Interact supports a responsive intranet design, along with native mobile apps for iOS and Android with support for MDM and white-labelling, giving organizations the flexibility to connect with their workforce anytime, anywhere via any mobile or tablet device.

The People Directory gives users quick and central access to employee profiles complete with information on expertise, experience and interests. Users can search and find relevant employees with filters like expertise, location, department or role.

Interact allows organizations to create personalized homepages, workflows and forms, and set-up teams and forums to help users find information and share ideas. Intranet analytics and reporting tools give users valuable insight into their intranet’s performance.

Other Interact features include social capabilities, broadcasts, notifications and updates, profile badges, quizzes, rewards and recognition, and more.
www.interactsoftware.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, India, Japan, United Kingdom

Supported languages

English, Arabic, Bulgarian, Catalan, Chinese (Simplified) and 21 other languages, Chinese (Traditional), Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Italian, Japanese, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Turkish
Interact screenshot: Interact's People Directory enables users to find and connect with co-workers easilyInteract Events Promo v2Interact screenshot: Tailor intranet homepages for specific internal audiencesInteract screenshot: Create multipage, mobile-friendly forms with a drag and drop builderInteract screenshot: Create attractive intranet pages and add and embed images using the rich-text WYSIWYG editorInteract screenshot: Gain insight into intranet performance with Interact's reporting and analytics toolsInteract screenshot: Broadcast messages enable users to notify employees urgently on bad weather or serious incidents

Interact user reviews

Excellent
16

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.7
  4.7
Rebecca L.

Great user experience, packed with featurss, great off-the-shelf solution

Used daily for 2+ years
Reviewed 2020-04-02
Review Source: Capterra

We have had a really positive experience of using Interact software. The team are great to work with, very knowledgeable, responsive and helpful. Having Interact has truely changed the way we work, with staff engagement vastly improved. The biggest impact has been staff blogs, which has opened communications up and given us real insight to how the organsation works and what teams and staff are achieveing.

Pros
It is really easy to install, build and maintain by non technical staff. Great user experience, very easy for content owners to create good quality content. Great social features, such as blogs, comments and forums. Regular updates and a comprehensive online support community.

Cons
Some basic building blocks need updating, most importantly the forms and workflows functionality. Whilst you can build useful workflows for business processes, the suer expeirnece is currently poor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Suzanne P.

Interact has changed how our organisation communicates

Used daily for 6-12 months
Reviewed 2020-03-30
Review Source: Capterra

We wanted to move away from one-way communication whereby the central office was just giving out information to more of a network sharing model of communication. Interact has enabled communication to take place in all directions, both to and from the central office but also, importantly, between local offices.

Pros
The collaborative capabilities of the software have enabled our network (that is dispersed in almost 200 independent local offices across the UK) to communicate easily with one another, sharing their knowledge, ideas and resources with one another. We use a variety of Interact features to enable open communication across the platform, for example comments/feedback are welcomed on pages, discussion forums that everyone can use, users can add their own news items/blogs and there are groups for specific offices, projects etc.

Cons
We have had a few issues with emailing from the software however the broadcast emails work really well and when used with the persona feature they enable us to send targeted emails to specific sectors of our network (for example, all trustees, all senior managers etc.).

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Thomas S.

Fantastic kit

Used daily for 6-12 months
Reviewed 2020-03-18
Review Source: Capterra

Great sales experience. Implementation was tough as we needed to get used to the mindset of the product, but we got there in the end.

Pros
It has been built with the end user in mind. Lots of fantastic functionality and good team making constant improvements

Cons
It's functionality is difficult to administer and labour intensive. It is also not very intuitive. This has made it difficult for us as an SME. We do not have an "Intranet Department".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michele P.

easy to install and deploy

Used daily for 2+ years
Reviewed 2021-01-12
Review Source: Capterra

Very easy internal tool for our company to use, and easy to set up even for the non tech savvy individual.

Pros
It is a very easy tool to use and the search functionality is the best!

Cons
There is no option to set a page to not expire, so that can be a pain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Innes Z.

Excellent Intranet product

Used daily for 2+ years
Reviewed 2020-03-18
Review Source: Capterra

My overall experience of the software has been great! Our intranet has never been better since moving over to Interact, I have been in the business for over 18 years and the biggest benefit to our staff has been search function of the site which has been first class. Being able to find content was a huge issue previously and with us now being able to build up our own SEO the search is very powerful. Having the ability to build staff forums, homepages, blogs, the use of a various number of widgets to customise our intranet has been great.

Pros
To simply have access to a CMS in our business was a massive plus as it means that content can be kept up to date by our content liaison officers community who I manage. Being able to customise homepages, content for certain audiences and having forums for certain groups has been great for overall engagement at all levels. We also have the option of integrating with our other business systems but we haven't followed this up yet. This is something we may explore in the future if business needs require it.

Cons
No, all of the current features we have are easy to use, fit for purpose and very intuiative. It is very easy to train new members of staff who join the business on our to edit and manage their own content. This give me the ability to focus on the overall development of the intranet which has been great with Interacts technical and product support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Interact pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Interact for pricing information.

Interact features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Collaboration Tools
Commenting/Notes
Communication Management
Content Management
Customizable Branding
Data Import/Export
Document Management
Document Storage
Drag & Drop
File Sharing
Mobile Access
Search/Filter
Task Management
Third Party Integrations
Version Control
Workflow Management

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Interact

Key features of Interact

  • API
  • Activity / News Feed
  • Bulk Document Upload
  • Calendars
  • Central Profile Management
  • Chat / Messaging
  • Collaboration Tools
  • Content Management
  • Digital Asset Assignments
  • Discussion Boards
  • Discussions / Forums
  • Drag & Drop Functionality
  • Employee Directory
  • File Sharing
  • Forms Creation
  • HIPAA Security Hosting
  • ISO27001 / SSAE16 Hosting
  • Ideas, Questions & Voting
  • Image Galleries
  • Intranet Analytics
  • Intranet Blog
  • Intranet Homepages
  • Knowledge Management
  • Multi-Site Support
  • Notifications & Updates
  • Page Findability Scoring
  • Password Retrieval
  • Privacy Settings
  • Profile Badges
  • Real Time Editing
  • Rewards & Recognition
  • Search
  • Single Sign On
  • Social Intranet
  • Third party integrations
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
  • iOS & Android Mobile App
View All Features

Benefits

• Find relevant employee information quickly in the centralized People Directory by using filters like location, role, expertise or department.

• Native iOS and Android apps enable users to connect and communicate with co-workers on the go via mobile or tablet devices.

• Integrations include Office 365, Concur, ServiceNow, Salesforce, Google Workplace, Workday and Box.

• Gain valuable insight into intranet performance by tracking intranet usage, as well as likes and shares, and more with intranet reporting and analytics tools.

• Experience real-time alerts in relation to critical information using push notifications.