The tool has been adopted very easily by our employees and its ability to integrate with the other business tools is a strong asset.
The experience is no doubt great. I would also encourage its technical team which is providing fantastic and responsive services.
Functionality wise, its good and got all the features. Definitely good to use as price is affordable.
Linking, structuring and looking up information within feeds and manuals is not working well. Tagging is almost useless as it is a personal setting only, it should help to flag information for others.
Unlike other Zoho products, I find Connect's interface confusing and am not the only one in the company having issues navigating it.
I don't like that there can be a bunch of different chats open or in the list all at once. They need to have a task expiration or something.