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SurveyMethods

Online survey creation and data analysis

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SurveyMethods Pricing, Features, Reviews and Alternatives

SurveyMethods product overview

Price starts from

15

Per month

Per Feature

What is SurveyMethods?

SurveyMethods is a cloud-based survey and data analysis solution which helps businesses with customer feedback, newsletter communication, and reporting. Key features of the SurveyMethods platform include survey creation, file sharing, response collection, customized templates and multi-channel distribution.

Key benefits of using SurveyMethods

• Managers can convert reports to Word documents for customization/editing and print them to generate a paper version.

• Graphical checkmarks increase the size of radio buttons and checkboxes and improve usability on a mobile device.

• SurveyMethods lets users publish reports securely by adding an SSL feature which encrypts the data being transmitted.

• SurveyMethods eases data management by including a sort functionality which lists surveys in ascending/descending order by survey title, status and launch date.

• Survey Methods API is a RESTful API which enables customers to integrate with third-party applications such as ERP, CRM, Helpdesk, Hotel Reservation and HR platforms.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Chat
Knowledge Base

Training options

Webinars
Live Online
Documentation

SurveyMethods pricing information

Value for money

4.9

/5

53

Starting from

15

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SurveyMethods features

Functionality

4.8

/5

53

Total features

34

1 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Data Import/Export
Email Marketing
Customizable Branding
Customizable Templates
Customizable Reports

Functionality contenders

SurveyMethods users reviews

Overall Rating

4.9

/5

53

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.58/10
Rating distribution

5

4

3

2

1

49

4

0

0

0

Pros
It's relatively powerful and very affordable. The customer service SurveyMethods offers is also wonderful.

MC

Mei-Chia F.

Quick responses that help us effectively help in making decisions that will benefit our school district.

JP

Julie P.

In addition, on a few occasions where I had to reach out to customer support, they were extremely responsive and helpful.

DS

D Scott H.

Cons
I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.

MC

Maria C.

The word docs are incredibly awkward in their formatting, and can get wonky when you try to move things around.

MC

Maria C.

It is the only software I rely whenever I conduct a survey and for me it has no features that I don't like.
AvatarImg

Juvy M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use survey software with strong analytical tools

Reviewed 4 years ago

We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.

Pros

Intuitive interface. Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation. Strong, graphically-oriented reporting options Transfers data easily to MSWord, PDF, Excel for further analysis. Various confidentiality options. Allows categorization of email respondents. Allows many style templates. Allows quick vs. more involved editing of questions.

Cons

Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Educational Program Evaluation using Survey Methods

Reviewed 2 years ago

On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.

Pros

We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.

Cons

We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data. In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have...

Vendor response

Thank you for the review. Over the coming months you will see more reporting options as that is one of the areas we're focusing on. We aim to be the best value in the market and do provide significant discounts for educational and not-for-profit organizations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software for research and marketing

Reviewed 10 months ago

I really love this software and would recommend. Customer service is wonderful and I get back timely feedbacks that are useful to.

Pros

What I love most about this software is that it’s easy to set up and use. Takes little to no time in creating and editing surveys. The dashboard that consist of the surveys is easy to understand.

Cons

The price is a bit too much. Other than that I really don’t find any problem that I have with this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An important tool for our business

Reviewed a year ago

We have been using SurveyMethods for over 10 years. The system has been reliable, which is critical when you are relying on a third-party product to represent you to your clients. Support has been responsive whenever we have had questions and is very open to listening to suggestions for enhancements.

Pros

The ease of exporting the survey results so that we could do custom analysis has been the key to our leadership assessment and 360-degree survey offerings. It also scales nicely for when we need to just push out a 10 question survey quickly with a little bit of page logic. Finally, our clients like the suspend/resume feature so they can come back to an in-flight survey to complete it if they get interrupted.

Cons

The service is pretty robust. There are a few small feature requests we have made that will hopefully be considered for the future, but there are no major issues we have to tolerate to get our work done.

Vendor response

Thank you for the review. SurveyMethods continually ads new features and functionality based on our customer's feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMethods is a phenomenal tool

Reviewed 2 years ago

We love SurveyMethods. It is very low cost while being a high performing tool. When we choose to use SurveyMethods for one of our projects I am relieved because I know it will be easy and I will get the data I need.

Pros

This software is easy to use. It only takes me a few minutes to create and edit surveys, even while live! The survey dashboard is easy to understand. It is simple to download results to share. I get great response rates through this platform (better than other platforms I use). The cost is so low and the programmers and support personnel are quick to respond. We use this platform for market research surveys as well as annual components of our overarching VoC program.

Cons

I would love it if SurveyMethods had a full NPS suite and data dashboard capabilities and global no-send rules :).

Vendor response

Thank you for the review and feedback. We continually add new features and functionality based on our customer's feedback.

SurveyMethods FAQs and common questions

Q. What type of pricing plans does SurveyMethods offer?

SurveyMethods has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SurveyMethods?

SurveyMethods has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SurveyMethods support?

SurveyMethods supports the following languages:
English


Q. Does SurveyMethods offer an API?

Yes, SurveyMethods has an API available for use.


Q. What other apps does SurveyMethods integrate with?

SurveyMethods integrates with the following applications:
Capsule, Constant Contact, Microsoft OneNote, Dropbox Business, FreshMail, Chatwork, Jira, ActiveCampaign, MailerLite, Zapier, Zoho Connect, Google Docs, Gmail, Knack, ClickDesk, Klipfolio, Benchmark Email, Trello, Google Drive, Box, Envoy, Big Cartel, Artichoke, Pipedrive, Yammer, Freshdesk, Twitter, Salesforce Sales Cloud, SendGrid, Slack, Google Contacts, Microsoft 365, Basecamp, Printfection, Zendesk Sell, GoTo Webinar, JIRA Service Management, Teem, Highrise, VerticalResponse, Google Calendar, Mad Mimi, Mailchimp, Wrike, Producteev, Asana, Podio, AWeber, Smartsheet, HubSpot CRM, Evernote Teams, BigCommerce, Vision6, Shopify, ProdPad, Zendesk


Q. What level of support does SurveyMethods offer?

SurveyMethods offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base

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