We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.
Pros
Intuitive interface.
Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation.
Strong, graphically-oriented reporting options
Transfers data easily to MSWord, PDF, Excel for further analysis.
Various confidentiality options.
Allows categorization of email respondents.
Allows many style templates.
Allows quick vs. more involved editing of questions.
Cons
Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.
Rating breakdown
Likelihood to recommend: 10/10
On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.
Pros
We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.
Cons
We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data.
In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have to take the quantitative data and create our own interesting representations for reports.
I'd also like to see more interesting options for the look of the surveys. We're able to insert logos, which is great, as well as customize the colors, but it would be nice to have some preset ones that are more attractive.
In our survey design process we go through several iterations as we include our clients' feedback to get the most relevant data for them. Often we'll format in Survey Methods and send them the link to try it out, other times it is more useful to generate a word doc from Survey Methods and ask them to edit it digitally. The word docs are incredibly awkward in their formatting, and can get wonky when you try to move things around. Is there a way to create word docs without the table formatting?
Thank you for the review. Over the coming months you will see more reporting options as that is one of the areas we're focusing on. We aim to be the best value in the market and do provide significant discounts for educational and not-for-profit organizations.
Rating breakdown
Likelihood to recommend: 10/10
We have used Survey methods to do research for articles and white papers and to support a variety of selection processes
Pros
I have used SurveyMethods for several years, and am very satisfied with the ease and flexibility of this service to make a wide variety of surveys. In addition, on a few occasions where I had to reach out to customer support, they were extremely responsive and helpful.
Cons
I am satisfied and have no problems. I have used SurveyMethods for several years, and am very satisfied with the ease and flexibility of this service to make a wide variety of surveys. In addition, on a few occasions where I had to reach out to customer support, they were extremely responsive and helpful.
Thank you for the review! We're always eager to help our customers get the most out of the survey application to support their business or mission!
Rating breakdown
Likelihood to recommend: 9/10
Similar features to previous software, plus new features that we will be using. Also like the fact that we may be able to make this a shared standard - pending partner organization approvals.
Pros
Multiple automation features, easy to navigate (with a modest learning curve and online support)
Cons
Navigation is different than the software I used before, so I had to learn new procedures.
Thank you for your feedback! In addition to phone and email support, We've now added a new YouTube channel. It contains a video library with "How To" and Training Videos that customers can access anytime.
Rating breakdown
Likelihood to recommend: 8/10
I was very skeptical about getting a response from someone seeing as we are in different time zones, but [SENSITIVE CONTENT HIDDEN] was on the phone right at 9:30 when office hours started and returned my call. He had me up and running in no time, was extremely attentive, helpful and pleasant to speak with on the phone.
Pros
It is very easy to use, we just need to make it a best practice to automatically send this out to the client upon completion of the engagement.
Cons
I think if we utilized the program more, we would have better feedback but at this time, no qualms.
Thank you so much for the review! SurveyMethods does provide an API to automatically launch surveys from 3rd party systems, such as a CRM. See the links in the Knowledge Base area of our website. https://help.surveymethods.com/launch-survey-remotely-via-api/
Rating breakdown
Likelihood to recommend: 10/10
Basic: Free
Advanced: $15 per month
Professional: $49 per month
Enterprise: Contact for quote
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