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SurveyMethods Pricing, Features, Reviews and Alternatives
SurveyMethods product overview
What is SurveyMethods?
SurveyMethods is a cloud-based survey and data analysis solution which helps businesses with customer feedback, newsletter communication, and reporting. Key features of the SurveyMethods platform include survey creation, file sharing, response collection, customized templates and multi-channel distribution.
Key benefits of using SurveyMethods
• Graphical checkmarks increase the size of radio buttons and checkboxes and improve usability on a mobile device.
• SurveyMethods lets users publish reports securely by adding an SSL feature which encrypts the data being transmitted.
• SurveyMethods eases data management by including a sort functionality which lists surveys in ascending/descending order by survey title, status and launch date.
• Survey Methods API is a RESTful API which enables customers to integrate with third-party applications such as ERP, CRM, Helpdesk, Hotel Reservation and HR platforms.
Typical customers
Platforms supported
Support options
Training options
SurveyMethods pricing information
Value for money
4.9
/5
53
Starting from
15
Per month
Per Feature
Value for money contenders
SurveyMethods features
Functionality
4.8
/5
53
Total features
34
1 categories
Functionality contenders
SurveyMethods users reviews
Overall Rating
4.9
/5
53
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.58/10
5
4
3
2
1
49
4
0
0
0
MC
Mei-Chia F.
JP
Julie P.
DS
D Scott H.
MC
Maria C.
MC
Maria C.
Juvy M.
Overall rating contenders
Andy P.
Verified reviewer
Used monthly for 2+ years
Review source
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We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.
Intuitive interface. Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation. Strong, graphically-oriented reporting options Transfers data easily to MSWord, PDF, Excel for further analysis. Various confidentiality options. Allows categorization of email respondents. Allows many style templates. Allows quick vs. more involved editing of questions.
Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.
Maria C.
Education Management, 11-50 employees
Used monthly for 2+ years
Review source
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On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.
We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.
We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data. In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have...
Thank you for the review. Over the coming months you will see more reporting options as that is one of the areas we're focusing on. We aim to be the best value in the market and do provide significant discounts for educational and not-for-profit organizations.
Jason W.
Food Production, 1-10 employees
Used weekly for 6-12 months
Review source
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I really love this software and would recommend. Customer service is wonderful and I get back timely feedbacks that are useful to.
What I love most about this software is that it’s easy to set up and use. Takes little to no time in creating and editing surveys. The dashboard that consist of the surveys is easy to understand.
The price is a bit too much. Other than that I really don’t find any problem that I have with this software.
Michael P.
Management Consulting, 1-10 employees
Used monthly for 2+ years
Review source
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We have been using SurveyMethods for over 10 years. The system has been reliable, which is critical when you are relying on a third-party product to represent you to your clients. Support has been responsive whenever we have had questions and is very open to listening to suggestions for enhancements.
The ease of exporting the survey results so that we could do custom analysis has been the key to our leadership assessment and 360-degree survey offerings. It also scales nicely for when we need to just push out a 10 question survey quickly with a little bit of page logic. Finally, our clients like the suspend/resume feature so they can come back to an in-flight survey to complete it if they get interrupted.
The service is pretty robust. There are a few small feature requests we have made that will hopefully be considered for the future, but there are no major issues we have to tolerate to get our work done.
Thank you for the review. SurveyMethods continually ads new features and functionality based on our customer's feedback.
Lindsey Z.
Machinery, 1,001-5,000 employees
Used weekly for 1-2 years
Review source
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We love SurveyMethods. It is very low cost while being a high performing tool. When we choose to use SurveyMethods for one of our projects I am relieved because I know it will be easy and I will get the data I need.
This software is easy to use. It only takes me a few minutes to create and edit surveys, even while live! The survey dashboard is easy to understand. It is simple to download results to share. I get great response rates through this platform (better than other platforms I use). The cost is so low and the programmers and support personnel are quick to respond. We use this platform for market research surveys as well as annual components of our overarching VoC program.
I would love it if SurveyMethods had a full NPS suite and data dashboard capabilities and global no-send rules :).
Thank you for the review and feedback. We continually add new features and functionality based on our customer's feedback.
SurveyMethods FAQs and common questions
Q. What type of pricing plans does SurveyMethods offer?
SurveyMethods has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of SurveyMethods?
SurveyMethods has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SurveyMethods support?
SurveyMethods supports the following languages:
English
Q. Does SurveyMethods offer an API?
Yes, SurveyMethods has an API available for use.
Q. What other apps does SurveyMethods integrate with?
SurveyMethods integrates with the following applications:
Capsule, Constant Contact, Microsoft OneNote, Dropbox Business, FreshMail, Chatwork, Jira, ActiveCampaign, MailerLite, Zapier, Zoho Connect, Google Docs, Gmail, Knack, ClickDesk, Klipfolio, Benchmark Email, Trello, Google Drive, Box, Envoy, Big Cartel, Artichoke, Pipedrive, Yammer, Freshdesk, Twitter, Salesforce Sales Cloud, SendGrid, Slack, Google Contacts, Microsoft 365, Basecamp, Printfection, Zendesk Sell, GoTo Webinar, JIRA Service Management, Teem, Highrise, VerticalResponse, Google Calendar, Mad Mimi, Mailchimp, Wrike, Producteev, Asana, Podio, AWeber, Smartsheet, HubSpot CRM, Evernote Teams, BigCommerce, Vision6, Shopify, ProdPad, Zendesk
Q. What level of support does SurveyMethods offer?
SurveyMethods offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base
Common SurveyMethods comparisons
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