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Top Rated Knowledge Management Software with Chat/Messaging in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Chat and messaging enhance knowledge management software by enabling real-time communication, facilitating quick information sharing, and improving collaboration among team members. They also support immediate customer assistance and streamline internal support processes. Our reviewers in knowledge management software rated this feature as important.

4 Best Knowledge Management Software with Chat/Messaging

  • LiveAgent
  • Slack - Highest rated for chat/messaging
  • Microsoft Viva Engage
  • Zendesk Suite

See other top Knowledge Management products with chat/messaging

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge management software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for chat/messaging based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

LiveAgent logo
4.7
(1.7K)
learn more

User insights about the chat/messaging feature

Users report that LiveAgent's chat/messaging feature is crucial for real-time problem resolution with clients. They find it simple, efficient, and faster than regular messaging options. Reviewers appreciate the 24-hour live messaging support, which is helpful when customer service is unavailable. They also value the ability to control chats, send quick responses, and the modern look of the live chat feature. The quick chatbot option and ease of deployment are also highlighted as beneficial aspects.
“You are in control of every chat, you can withhold the chat, you can also send quicker more efficient messages with no delays such as those associated with email communication.”
Verified reviewer profile picture

Kagisho M.

consultant

“Real-time messaging with clients is crucial for problem resolution. The customer can tell me exactly what they need help with, and I can respond in real-time!”
NS

Nathalie S.

Licensed Sales Agent

Knowledge Management key features coverage

LiveAgent offers 5 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.5
Content Management4.7
Document Management
Text Editing4.7
Access Controls/Permissions4.5
Full Text Search4.5

Pros and cons based on 1,753 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,753 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the chat/messaging feature

Reviewers indicate that Slack's chat/messaging capabilities are central to its functionality, offering a simple, intuitive, and efficient way to communicate. They find the ability to organize conversations into channels, have private or group discussions, and share various file types valuable. Users appreciate the real-time messaging, customizable notifications, and the integration of emojis and gifs to make interactions more engaging. They also highlight the seamless integration with other tools and the ease of use across different devices, making it a preferred choice for team communication, especially for remote teams.
“Its ability to organize conversations into channels helps keep discussions focused and easily searchable. It allows for one-on-one conversations as well as group discussions within channels(so you can have private conversations with you group in a separate channel ). It allows Sharing of documents, images, videos, and other files directly within Slack. It also archives conversations for future reference. You Make voice or video calls directly from Slack, either one-on-one or within a channel.”
NM

NOMPILO M.

Graduate Software Dev Intern

“We can instantly chat with everyone within our workspace. We can send a message make a quick video call or simply use the huddle feature to connect with coworkers. This is extremely helpful when we need an update or opinion on certain tasks. This feature helps save time to a great extent ”
Verified reviewer profile picture

Yashika A.

Analyst

Knowledge Management key features coverage

Slack offers 5 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.7
Content Management4.6
Document Management4.2
Text Editing
Access Controls/Permissions4.5
Full Text Search4.7

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft Viva Engage logo
4.2
(819)
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User insights about the chat/messaging feature

Users report that Microsoft Viva Engage's chat/messaging feature helps maintain communication and engagement within the company. They find it easy to send messages, kudos, and interact with team members, reducing the feeling of remote siloed working. Reviewers appreciate the ability to discuss and comment on posts, share knowledge, and stay updated on company happenings. However, some users feel that it overlaps with Microsoft Teams and is more suited for informal interactions.
“As above - The ability to able to discuss and comment on yammer posts is vital in sharing knowledge and information particularly if incidents are taking place and larger formal comms cannot be produced in a rapid time”
KR

Karan R.

Cyber security manager - risk

“Easy to send messages / kudos to team mates. Removes the feeling of remote siloed working.”
Verified reviewer profile picture

Jack H.

Comms and digital

Knowledge Management key features coverage

Microsoft Viva Engage offers 4 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.3
Content Management3.6
Document Management4.1
Text Editing
Access Controls/Permissions
Full Text Search4.3

Pros and cons based on 819 verified reviews

45% of users rated Microsoft Viva Engage 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 819 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Global colleague communication

Efficient file sharing

Centralized news sharing

Enhanced employee engagement

Cons:

Overwhelming notifications

Disorganized post management

Outdated user interface

See pros and cons details

Pricing

Starting price:$8 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)
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User insights about the chat/messaging feature

Reviewers indicate that Zendesk Suite's chat/messaging capabilities are essential for live customer support. They appreciate the ease of use, real-time messaging, and the ability to handle customer inquiries efficiently. Users find the chat service user-friendly, lag-free, and helpful in resolving concerns quickly. They also highlight the organized thread system, which allows for better management of customer interactions. The flexibility to adapt workflows and the positive impact on customer confidence are additional benefits mentioned by users.
“Our organization also has a merchandise store where customers can buy merchandise. We have the chat/messaging wizard on our merchandise website so if someone has a question or inquiry about their order, they can easily message and get help.”
JF

James F.

Music Manager

“We used this app in chatting with our customers. it really helps our company communicate with our customers that needs customer support assistance”
LA

Lani A.

Tea Leader

Knowledge Management key features coverage

Zendesk Suite offers 4 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.3
Content Management4.2
Document Management
Text Editing4.1
Access Controls/Permissions
Full Text Search4.2

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Management Software with Chat/Messaging in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Microsoft SharePoint logo

Collaboration & content management platform

learn more
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Read more about Microsoft SharePoint

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

learn more
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

Read more about Salesforce Service Cloud

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

Read more about Freshservice

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

learn more
Flowlu’s knowledge management system helps you create, store, and organize essential business information in one place. Streamline team collaboration, maintain internal documentation, and provide easy access to FAQs, guidelines, and best practices to boost productivity and knowledge sharing.

Read more about Flowlu

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

Read more about Bitrix24

Users also considered
Microsoft Viva Engage logo

Enterprise Social Network (ESN) to connect and communicate

learn more
Microsoft Viva Engage is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Microsoft Viva Engage provides a single, secure platform on which companies can share information, resources and business applications

Read more about Microsoft Viva Engage

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

learn more
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.
Other Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Popups
- Mobile apps
- Chat Bot (coming soon).

Try HelpCrunch for free for 14 days!

Read more about HelpCrunch

Users also considered
Help Scout logo

Cloud-based customer support platform

learn more
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered
Fusebase logo
Category Leaders

Collaboration and information management tool

learn more
An all-in-one, AI-powered tool designed to streamline client collaboration with advanced yet intuitive features for real-time collaboration and project management. Optimize daily operations with our advanced FuseBase AI assistant.

Read more about Fusebase

Users also considered
Supportbench logo
Category Leaders

The Only AI Customer Support Platform

learn more
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform with strong knowledge management capabilities. Create public FAQs and help articles for 24/7 self-service, build an internal repository for SOPs and policies. Customize categories, design, and domains with ease, and integrate articles with live chat.

Read more about Hiver

Users also considered
Clinked logo

White-label Client Portal & Collaboration Software

learn more
Clinked is a cloud-based client portal & collaboration software. Allow clients, internal teams and project groups to efficiently work within branded, secure and intuitive workspaces. Increased brand recognition and productivity of Clinked will drive client retention and setup apart from competition.

Read more about Clinked

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers value the ability to create, categorize, and customize articles, enabling efficient storage, easy access, and collaboration across teams. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Users find content management tools helpful for organizing, storing, and accessing various content types, with flexible customization and real-time collaboration. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers appreciate centralized document storage, easy sharing, collaboration, and version control, enhancing workflow efficiency. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Users highlight intuitive text editing with rich formatting options, allowing clear, organized, and visually appealing content creation. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers emphasize the importance of granular access control, ensuring data security and proper user permissions across different roles. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Users find full-text search crucial for quickly locating information within documents, improving productivity and efficiency. 86% of reviewers rated this feature as important or highly important.