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Table of Contents

Top Rated Knowledge Management Software with Knowledge Base Management in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Knowledge base management centralizes information, making it easily accessible and searchable. It supports collaboration, improves knowledge sharing, and enhances productivity by allowing users to create, organize, and update content efficiently. Our reviewers in knowledge management software rated this feature as highly important.

8 Best Knowledge Management Software with Knowledge Base Management

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Confluence logo
4.5
(3.6K)
5.42
per user/per month
visit website
Freshdesk logo
4.5
(3.4K)
19
per user/per month
visit website
Wix logo
4.4
(10.5K)
17
flat rate/per month
learn more
Microsoft SharePoint logo
4.4
(5.4K)
5
per user/per month
learn more
Microsoft Viva Engage logo
4.2
(819)
8
per user/per month
learn more
Notion logo
4.7
(2.6K)
12
per user/per month
learn more

See other top Knowledge Management products with knowledge base management

How we picked the 8 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Knowledge Management software category. They also needed to have sufficient reviews about knowledge base management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for knowledge base management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 8 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,271)
Key Features
Content Management4.2
Document Management

User insights about the knowledge base management feature

Reviewers appreciate Zendesk Suite's knowledge base management for its simplicity and ease of use. They highlight the ability to create and manage helpful articles, FAQs, and how-to guides. Users value the integration with the ticketing system, which improves support efficiency. However, some find the editor tools and search functionality lacking.

See related user reviews

“Knowledge Base Management in Zendesk Suite is essential as it centralizes information, empowers customers to find answers independently, and equips support agents with a comprehensive resource. This enhances overall efficiency, reduces resolution.”
MV

Misty V.

IT Manager

“We strive to provide self-service in addition to live support. The knowledgebase was very basic, restricting articles to one single category. Some articles applied to multiple categories so this limitation forced us to create and maintain duplicates. The editor tools were very difficult to use. They look easy but the formatting never matched the selected styles.”
DO

Danielle O.

Senior Support & Product Specialist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,067 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(884)
5(1,304)
Key Features
Content Management4.4
Document Management4.3

User insights about the knowledge base management feature

Reviewers highlight Zoho Desk's knowledge base management as a valuable tool for maintaining and sharing information. They appreciate the ability to store FAQs, videos, and articles, making it easily accessible for both employees and customers. Users find the multi-brand knowledge base setup particularly useful and commend the intuitive user interface.
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“Best in the industey for Knowledge Base Management, having a base of FAQ's and repository of articles helps our customer to find their answers on the go without getting in touch with our customer support and saving them alot of time. The most important thing we can setup multi-brand knowledge base.”
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Mehandi I.

Junior Conusltant

“The knowledge-based management feature is the most useful feature of Zoho Desk as we can maintain and collect all the useful data by storing it in the form of Videos or blogs or frequently asked questions, which can be easily accessible to all the customers, it helps very useful as it makes the information easily available for all and can be used timely basis according to the need.”
SG

Shruti G.

Recruitment Proffesional

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,209 verified reviews
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Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Confluence logo

Confluence

Reviews Sentiment
 
 
 
1-2(35)
3-4(1,551)
5(2,073)
Key Features
Content Management4.5
Document Management4.5

User insights about the knowledge base management feature

Reviewers appreciate Confluence's robust knowledge base management, noting its ease of use and collaborative editing capabilities. They value the ability to create structured pages, templates, and indexes for efficient information storage. Users find the integration with JIRA beneficial and praise the fast search functionality and version control features.
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“Knowledge Base Management in Confluence centralizes information, promotes collaboration, and improves content organization. It enables efficient search and version control, ensuring accurate and up-to-date knowledge. With robust permissions, it enhances data security and provides a reliable platform for knowledge sharing within organizations.”
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Vinod K.

JIRA Admin

“Confluence allows users to create and format their content easily, by not just suggesting templates but by allowing the user to create their own templates as well that their organisation can use. Knowledge managed by a hierarchical structure that assists in organising the content effectively and assists the user in finding the content swiftly. Confluence allows users to collaborate on the same content at the same time with real time editing and tracking of changes. Confluence has a wide variety of Macros and plugins that further assist with knowledge base management such as including sharepoint or excel work sheets”
ON

Omesan N.

Senior Software Developer

Starting price
5.42per user /
per month
visit website
Pros and Cons based on 3,659 verified reviews
Verified reviewer profile picture

Centralized knowledge repository

Enhanced team collaboration

Efficient project management

Comprehensive documentation management

Seamless integration with tools

Frequent performance lags

High costs for larger teams

Limited text formatting options

Buggy issue management

Inefficient search functionality

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,349)
5(2,006)
Key Features
Content Management4.5
Document Management

User insights about the knowledge base management feature

Reviewers appreciate Freshdesk's knowledge base management for its ease of use and helpful organization features. They find it effective for creating and managing FAQ articles, which aids in customer self-service. Users highlight the multilingual support and the ability to publish content for both internal and external use, though some desire more customization options.
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“Freshdesk's Knowledge base management feature is very helpful for our team to create and manage a knowledge base for our customers, this feature helps us to improve our customer service and reduce the number of customer inquiries.”
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Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“The different Knowledge Bases make it easy to set up FAQ articles for customers to help them with self-service, as well as setting up articles for the support team to help define and teach new processes”
JN

Joro N.

Manager Online Support

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,404 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Wix logo
Reviews Sentiment
 
 
 
1-2(241)
3-4(4,348)
5(5,983)
Key Features
Content Management4.5
Document Management4.3

User insights about the knowledge base management feature

Reviewers indicate Wix's knowledge base management is user-friendly and effective for organizing and sharing information. They appreciate the ease of creating and publishing content, as well as the ability to manage customer inquiries through the platform. Users find the blog function helpful for increasing SEO and sharing knowledge.
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“Knowledge Base Management is important in Wix because customers are able to find answers on their own on your website. Wix knowledge-based management is easy to create and publish and also manage your sight completely.”
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Kalina B.

Freelance

“provides a comprehensive solution for businesses and individuals looking to organize and share information effectively”
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Khaled G.

Cluster Duty Manager acting Front Office Manager

Starting price
17flat rate /
per month
learn more
Pros and Cons based on 10,572 verified reviews
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Professional website creation

Intuitive drag-and-drop interface

Extensive template library

Comprehensive beginner tutorials

Versatile blog creation tools

Slow website performance

Confusing and costly plans

Limited SEO capabilities

Inconsistent mobile compatibility

Complicated domain management

See pros and cons details
Microsoft SharePoint logo
Reviews Sentiment
 
 
 
1-2(123)
3-4(2,511)
5(2,766)
Key Features
Content Management4.5
Document Management4.6

User insights about the knowledge base management feature

Reviewers find Microsoft SharePoint effective for knowledge base management, appreciating its centralized storage and easy access to information. They value the ability to customize fields and search terms, which enhances the knowledge base's usability. Users also highlight the integration with Office 365 and the platform's collaboration features.
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“Being able to customise how you want to store and capture your knowledge is another win for SharePoint. What's your knowledge base about? IT Support? Great, create some custom fields for software version numbers or operating systems. Being able to search these terms will make your knowledge base ten times better than scrolling through any unhelpful PDFs that were created 5 years ago.”
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Angela S.

SharePoint Developer

“When it comes to knowledge base management we can use it to keep company information in one place and enable access to those information to people across organization and s well as geographies to enable thus enhancing the productivity.”
GS

Ganesh S.

Associate consultant

Starting price
5per user /
per month
learn more
Pros and Cons based on 5,400 verified reviews
Verified reviewer profile picture

Facilitates team collaboration

Seamless integration with Microsoft products

Centralized information repository

Efficient information sharing

Robust security and access control

Slow performance and loading times

Frequent issues and errors

Inefficient search functionality

Inconsistent file synchronization

High costs and complexity

See pros and cons details
Microsoft Viva Engage logo
Reviews Sentiment
 
 
 
1-2(33)
3-4(418)
5(368)
Key Features
Content Management3.6
Document Management4.1

User insights about the knowledge base management feature

Reviewers find Microsoft Viva Engage useful for knowledge base management, particularly through Yammer. They appreciate the ability to create groups and communities for effective information sharing. Users value the platform's role in connecting and engaging employees, though some feel it requires more training for optimal use.

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“Yammer can be used very effectively for knowledge base management. Creating a group or community and effectively cascading information and data can be done with ease and the security provided by Microsoft.”
SA

Salvin A.

Senior Engineer

“It is a wonderful software that can be used to archive lots of necessary knowledge based materials which anyone within the organization can consult in time of need.”
AI

Abiola I.

Manager

Starting price
8per user /
per month
learn more
Pros and Cons based on 819 verified reviews

Global colleague communication

Efficient file sharing

Centralized news sharing

Enhanced employee engagement

Overwhelming notifications

Disorganized post management

Outdated user interface

See pros and cons details
Notion logo
Reviews Sentiment
 
 
 
1-2(17)
3-4(637)
5(2,045)
Key Features
Content Management4.6
Document Management4.5

User insights about the knowledge base management feature

Reviewers indicate Notion excels in knowledge base management with its intuitive layout and flexible structure. They find it easy to create, organize, and interlink pages, making information readily accessible. Users appreciate the seamless integration with Google Drive and the powerful search function. They also value Notion's ability to serve as a central hub for company documentation and onboarding materials.
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“Usually, when I conduct industry research or user studies, I keep records of my insights. And often, Notion serves as the tool for note-taking. It allows me to easily and conveniently create a hierarchical database and effortlessly share this data with colleagues.”
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Alex D.

UI Designer

“As I mentioned before, I use Notion as a second brain apart from my professional use. I have databases of my hobbies, thoughts, plans. It's perfect to keep notes on the books I've read, the movies I've watched, and most importantly, to relate all of them to each other. For example, cities in my city database are associated with all my other databases. When I choose a city from this database, my travels to that city, my acquaintances living in that city, movies and books set in that city. I can access all of them. In short, Notion is perfect for knowledge management.”
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Ramazan A.

Assistan Professor

Starting price
12per user /
per month
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Pros and Cons based on 2,699 verified reviews
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Versatile productivity features

Effective team collaboration

Comprehensive project management

Efficient project tracking

Flexible organizational tools

Limited offline functionality

Occasional performance issues

Inefficient search functionality

Complex user experience

Cluttered navigation interface

See pros and cons details

Other Top Rated Knowledge Management Software with Knowledge Base Management in 2026

Slack logo

Slack

Category Leaders

A single place for team communication and workflows

visit website
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
Document360 logo

Document360

Category Leaders

AI-powered knowledge base and documentation software

visit website
Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Read more about Document360

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
TextExpander logo

TextExpander

Work faster & smarter with TextExpander's powerful snippets.

visit website
TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole organization communicating efficiently by sharing messaging snippets, signatures, and descriptions.

Read more about TextExpander

Users also considered
Axero logo

Axero

Intranet software and collaboration solutions.

visit website
Axero provides easy-to-use knowledge management software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

Read more about Axero

Users also considered
Hub logo

Hub

The first sustainability-driven intranet for SMEs

visit website
HUB is more than just a knowledge management solution... it's the new cornerstone of your organisation, that unites your people and knowledge in one space. Boss your digital workplace with an intranet that really does make a real difference.

Read more about Hub

Users also considered
Confluence logo

Confluence

Remote team collaboration and knowledge workspace

visit website
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Read more about Confluence

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

Read more about BOSSDesk

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Thought Industries logo

Thought Industries

Leading Customer Learning & Intelligence Platform

visit website
Consolidate your knowledge base into a single, comprehensive solution where you can train, onboard, and certify customers; bringing documentation and training management together. Create, manage, and distribute content across the customer lifecycle to ensure adoption, retention, and advocacy.

Read more about Thought Industries

Users also considered
KMS Lighthouse logo

KMS Lighthouse

Knowledge management for call centers, tech support and more

visit website
Lighthouse for Call Centers,
Lighthouse for Remote Teams,
Lighthouse for Self Service, Virtual Assistant, AI & Automation,
Lighthouse for Training Centers, HR Training

Read more about KMS Lighthouse

Users also considered
Trainual logo

Trainual

Category Leaders

Onboarding and training software

visit website
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
The Generator logo

The Generator

(0)

A simple and interactive course builder

visit website
Powerful and easy-to-use course builder. Leverage existing content and add your own company-specific workflows and processes. Courses are interactive, will run on any LMS, and can be easily translated to any language.

Read more about The Generator

Users also considered
Shelf logo

Shelf

Cloud-based knowledge management solution

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

Read more about Shelf

Users also considered
Haiilo logo

Haiilo

AI-powered intranet for communication and engagement.

visit website
Turn scattered information into accessible knowledge with an AI-powered intranet built for search, sharing, and collaboration.

Read more about Haiilo

Users also considered
Wix logo

Website builder & business management platform

learn more
Wix is a website-building and business management platform that helps users create any type of website and expand the brand's online presence. Wix offers its users different ways to build sites; for those less tech-savvy, the Wix Editor is the way to go. It boasts a choice of various pre-designed templates that can be personalized with a drag-and-drop editor and various other AI capabilities, such as an automated text generator.

Read more about Wix

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Notion logo

Project and task management tool

learn more
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Read more about Notion

Users also considered
Microsoft SharePoint logo

Collaboration & content management platform

learn more
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Read more about Microsoft SharePoint

Users also considered
LiveAgent logo
Category Leaders

TitanHQ and Redstor powered by CyberSentriq

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Content Management: Users highlight organization of various content types, customization options, and collaborative editing. They appreciate ease of managing, categorizing, and updating content. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers emphasize centralized document storage, version control, and easy access. They appreciate collaboration tools, search functionality, and integration with other platforms. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Reviewers appreciate intuitive text editing with formatting options, real-time collaboration, and ease of use. They value features like tables, hyperlinks, and version tracking. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value granular control over access and permissions, allowing secure collaboration. They appreciate customizable roles, temporary access, and integration with directory services. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Reviewers highlight the importance of robust search capabilities for quickly finding relevant information. They appreciate search functionality across various content types and metadata. 86% of reviewers rated this feature as important or highly important.