getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

Top Rated Knowledge Management Software with Remote Access/Control in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Remote access/control allows users to manage and retrieve information from any location, improving flexibility and productivity. It enables remote troubleshooting, faster issue resolution, and supports a distributed workforce by ensuring consistent access to necessary knowledge. Our reviewers in knowledge management software rated this feature as important.

3 Best Knowledge Management Software with Remote Access/Control

  • Slack
  • Zoho Desk
  • Freshdesk - Highest rated for remote access/control

See other top Knowledge Management products with remote access/control

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge management software category. They also needed to have sufficient reviews about remote access/control, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for remote access/control based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Slack logo

Slack

4.7
(24K)
visit website

User insights about the remote access/control feature

Reviewers appreciate Slack's remote access and control capabilities for enabling flexible, collaborative work from anywhere. They find it easy to access the software on multiple devices, including desktops, mobile phones, and tablets. Users report that Slack's remote access helps maintain efficient communication and productivity, especially for remote teams. They highlight the ability to perform screen sharing, remote control, and real-time communication, which is valuable for troubleshooting and collaborative tasks. However, some users mention that they do not use this feature frequently or find it less critical for their needs.
“Remote Access/Control in Slack lets users connect to their workspaces from anywhere, ensuring uninterrupted collaboration. Slack's intuitive interface and robust infrastructure provide a seamless connection experience, whether on the go, working from home, or travelling. With just a few clicks, you can access your channels, messages, files, and conversations, staying engaged and informed no matter where you are.”
SS

Shikha S.

SEO Executive

“Remote access in Slack enables flexible, collaborative work from anywhere, ensuring efficient communication, productivity, and seamless integration with remote tools for distributed teams.”
KB

Kim B.

Content Moderator

Knowledge Management key features coverage

Slack offers 5 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.7
Content Management4.6
Document Management4.2
Text Editing
Access Controls/Permissions4.5
Full Text Search4.7

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho Desk logo

Zoho Desk

4.5
(2.2K)
visit website

User insights about the remote access/control feature

Reviewers appreciate Zoho Desk's remote access and control capabilities for enabling efficient troubleshooting and support. They find it easy to use and secure, allowing them to work remotely and manage customer issues in real-time. Users highlight the integration with Zoho Assist, which facilitates seamless remote sessions directly from the helpdesk software. They report that this feature is particularly useful for resolving technical issues and maintaining high customer success rates. However, some users mention difficulties in setup and limited customer support.
“Remote Access/Control feature of Zoho Desk is again very important and makes work more easily accessible, as it enables us to work remotely and by any system, by simply signing up using our credential. This feature is very helpful considering the current remote work trend.”
SG

Shruti G.

Recruitment Proffesional

“Zoho Assist is integrated with Zoho Desk, within the ticket we can arrange remote session without leaving the ticket or without opening another tab.”
CM

Chandan M.

CTO

Knowledge Management key features coverage

Zoho Desk offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.4
Content Management4.4
Document Management4.3
Text Editing4.3
Access Controls/Permissions4.3
Full Text Search4.3

Pros and cons based on 2,211 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,211 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Freshdesk logo

Freshdesk

4.5
(3.4K)
visit website

User insights about the remote access/control feature

Reviewers indicate that Freshdesk's remote access and control capabilities are highly valuable for managing customer support tickets and responding to inquiries remotely. They find it easy to use and appreciate the ability to provide support from any location, enhancing flexibility and productivity. Users report that this feature allows agents to quickly resolve technical issues by accessing customer devices directly, improving the overall customer experience. However, some users mention that they do not use this feature or were unaware of its existence.
“Freshdesk's "Remote Access and Control" feature allows agents to take control of customer computers remotely to resolve support issues faster and more efficiently. This feature also provides real-time support and reduces customer downtime by quickly resolving technical issues. In addition, with this feature, agents can resolve customer issues without the need for additional assistance, which can reduce support costs for businesses. Finally, remote access and control can help companies deliver superior support by providing an exceptional customer experience.”
Verified reviewer profile picture

Joseph C.

CEO

“Freshdesk's remote access and control feature is very helpful for our team to access and manage customer support tickets and respond to customer inquiries remotely, this feature allows us to provide customer support and resolve issues even when we are not in the office.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Knowledge Management key features coverage

Freshdesk offers 5 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.3
Content Management4.5
Document Management
Text Editing4.2
Access Controls/Permissions4.4
Full Text Search4.2

Pros and cons based on 3,407 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,407 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Management Software with Remote Access/Control in 2026

Slack logo

Slack

Category Leaders

A single place for team communication and workflows

visit website
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

Read more about BOSSDesk

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Notion logo

Project and task management tool

learn more
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Read more about Notion

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Trainual logo
Category Leaders

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

Read more about Freshservice

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bloomfire logo
Category Leaders

Knowledge sharing & insights platform

learn more
Bloomfire is an AI-powered knowledge management platform, unifying information access, collaboration, and actionable insights.

Read more about Bloomfire

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform with strong knowledge management capabilities. Create public FAQs and help articles for 24/7 self-service, build an internal repository for SOPs and policies. Customize categories, design, and domains with ease, and integrate articles with live chat.

Read more about Hiver

Users also considered
ThoughtFarmer logo

Where teams + ideas grow.

learn more
ThoughtFarmer is a modern intranet with 240+ features that connects teams, boosts culture, and simplifies communication. It’s easy to set up, simple to use, and comes with a 90-day risk-free guarantee.

Read more about ThoughtFarmer

Users also considered
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered
eXo Platform logo

Digital Workplace Software

learn more
Easily share information and build knowledge with eXo Platform and its collaborative knowledge management features.

Read more about eXo Platform

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Knowledge at your fingertips allows you to respond quicker and improve the efficiency of your support team, freeing up resources to tackle tougher issues. Benefit from key features like: knowledge categorization, custom forms & fields, document themes & templates, WYSIWYG editor, and more.

Read more about Vivantio

Users also considered
MangoApps logo

Bring your frontline and office teams together

learn more
MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.

Read more about MangoApps

Users also considered
HappyFox Help Desk logo

Helpdesk, customer support software

learn more
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

Read more about HappyFox Help Desk

Users also considered
LogicalDOC logo

Enterprise document management for SMBs

learn more
LogicalDOC is a document management platform which stores all company documents in a centralized repository and enables teams to create, collaborate on, and manage any number of documents

Read more about LogicalDOC

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

Read more about TOPdesk

Users also considered
Stack Internal logo

Cloud-based collaborative knowledge management software

learn more
Stack Overflow Internal is the enterprise knowledge intelligence layer that ingests, validates, and delivers trusted knowledge into the tools and workflows technologists rely on every day.

Read more about Stack Internal

Users also considered
Axero logo

Intranet software and collaboration solutions.

learn more
Axero provides easy-to-use knowledge management software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

Read more about Axero

Users also considered
FileHold logo

Simple. Flexible. Document Management that Works!

learn more
FileHold’s document review and workflow software is designed for organizations with 10+ users. Includes version control, automated workflows, mobile access, and Microsoft Office integration, making it easy for your team to adopt. Available on-premise or in the cloud, and fully mobile-ready.

Read more about FileHold

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers value the ability to create, organize, and customize a centralized repository for various types of information, enabling efficient collaboration, easy access, and enhanced productivity. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Users highlight the tools' capability to organize, format, and store diverse content types, ensuring efficient retrieval, version control, and collaboration across teams. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Users appreciate the centralized storage, easy access, and collaboration features, along with support for various file types and robust search functionality. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Reviewers emphasize the intuitive and versatile text editing capabilities, which include formatting options, real-time collaboration, and ease of use. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value the flexibility in assigning roles and permissions, ensuring secure access to sensitive information and collaboration within specified user groups. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Reviewers find the full text search feature crucial for quickly locating specific information within vast amounts of data, enhancing overall productivity. 86% of reviewers rated this feature as important or highly important.