Bookinglayer Reviews

Bookinglayer

Full software suite designed for camps and retreats.

4.69/5 (61 reviews)

Pros
  • We get more joy in doing bookings and administration and save a lot of time. Very grateful with customer service as well.Jessica K.Read the full review
  • Beginning to end we are very pleased on the results and I would recommend Bookinglayer to all who are looking for a pleasant booking software for their business.Evert J.Read the full review
  • M happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business.Theresa P.Read the full review
Cons
  • Keeps being updated to the newest standards and is always developed further to meet the newest trends. Can also be a disadvantage of course as relatively frequent changes are made).Anna B.Read the full review
  • The search function is very sensitive. If you miss one character, he doesn't find what you need.Dries V.Read the full review
  • In the beginning it is hard to see through the features and modules.John d.Read the full review
97%
recommended this to a friend or a colleague
Andrey Yashin

Power tool

Used daily for 2+ years
Reviewed 2018-11-01
Review Source: Capterra

Pros
The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Cons
Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Theresa Polley

Game Changing

Used daily for less than 6 months
Reviewed 2019-10-04
Review Source: Capterra

I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business.

Pros
The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

Cons
A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

Response from TimTim BV


A valid point Theresa. Bookinglayer provides a lot of functionality around booking management and scheduling and it stays a challenge for our dev team to keep things as intuitive as possible. We have planned a number of updates that will improve the overal user experience in the Backoffice and we're playing with the idea to provide more shortcuts in the Backoffice to Knowledge Base-articles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lisa Ham

Great set-up, place for improvememt

Used daily for 2+ years
Reviewed 2019-10-07
Review Source: Capterra

Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels, surfschools etc.

Pros
The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

Cons
The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future. There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Niall Campbell

We have had a great experience with Bookinglayer - I would highly rate the support which we received

Used daily for less than 6 months
Reviewed 2017-08-01
Review Source: Capterra

- confidence about our booking engine - no need to build our own - quality suport when we needed it - working with a company who clearly care about their product and their customers - lots of front and back office functionality - ability to grow into the software functionality as we scale our business

Pros
1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated. 2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business. 3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

Cons
1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated. 2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kevin Mitchem

Great system, great service

Used daily for 2+ years
Reviewed 2020-01-04
Review Source: Capterra

Excellent. The system works brilliantly & the support team are fantastic

Pros
Bookinglayer are a fairly small company and as such are a great fit for the small surf and hostel businesses that they aim at. You can really tell that they really care. They help every step of the way in setting up your bespoke system, and respond quickly to all enquiries. The back office is pretty easy to use in order to add new rooms / packages / services.

Cons
It could be a little easier to use and make adjustments on one's mobile, but this is a very tiny issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thoams Hutt

Love it!

Used daily for 2+ years
Reviewed 2019-10-08
Review Source: Capterra

amazing!

Pros
Easy to use & the fact that its growing and improving so regularly. You guys have made something that works and that's where most people would stop. but you have been pumping out updates and new features on the reg and thats why I wouldn't change for someone else.

Cons
Are some features that havent been available but with support from your team and feedback by us are being worked on or added in the future and that's not a negative at all this above anything is something I'm most stoked about. so that's not too shabby for a con ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John de Jong

New user

Used daily for less than 6 months
Reviewed 2019-10-04
Review Source: Capterra

The possibility to create packages that combine accommodation with individual and/or group activities and even combine this with booking possibilities of rental attributes is realy stunning! No easy setup, but when done, BookingLayer is the 'whole in one booking solution' especially for small companies that want to work very personally with it's costumers.

Pros
At first the great personal support! This is the main reason that I continue with BookingLayer in my little business.

Cons
In the beginning it is hard to see through the features and modules. The basic is clear. But to learn out how all the features and modules are interacting, did cost me very much time. But to be honest. Which booking system is actually easy?

Response from TimTim BV


Hi John, thanks for reviewing us!

Stay tuned for the new tablet and mobile app that we're going to release next year. It will give you a simplified Backoffice in your hands with reduced functionality and lets you escape from your desk :)

We've received similar feedback that certain modules in the Backoffice could interact better with each other so it is something we're reviewing soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Carmel Tennant

Review of Booking Layer

Used daily for 6-12 months
Reviewed 2019-10-03
Review Source: Capterra

Throughout the set up of Booking layer to the operation of the system we have had a very good, positive and supportive experience. The team are very friendly and available to answer our questions in a timely manner. We have had a very positive experience since moving to booking layer.

Pros
Booking Layer system is very easy to use and is user friendly. The support from the Booking layer team is very supportive and are available in a timely manner. The soft wear set up for our business has worked well for us

Cons
I don't think there is anything that didn't work for us. The system is very good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aïda Atroun

We would highly recommend booking layer for any Surf camps

Used daily for 6-12 months
Reviewed 2019-09-29
Review Source: Capterra

This software has probably the easiest back office to understand and work on. It’s really simple, super helpful and anyone can take over In few minutes. Most important thing the front office is clear for our customers.

Pros
- simple - adaptability - front office attractive

Cons
Configuration takes a bit of time but it’s so simple and I’m not sure we can find any software with fast configuration as we all need to specify our products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jose Paralta

Finally something that works for us! and great support!

Used daily for 6-12 months
Reviewed 2019-05-09
Review Source: Capterra

Pros
Great when dealing with both accommodation and tours within the same bookings as we do. Amazing support and flexibility.

Cons
Mobile App could use some attention.. will be talking to support to hopefully make some improvements soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna Baumann

Bookinglayer experience since the beginning.

Reviewed 2015-10-26
Review Source: Capterra

We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it: Some advantages are: * Good customer management * Good overviews with regards to the bookings * Email templates to quickly answer your customers and save time * Really clear booking form and procedure, changed this year to meet the newest internet hypes etc. * Lots of options for payments and good control of payments * Allows you lots of detailed info about how your bookings are going compared to previous seasons. * Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made) * The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all. That already brings me to one of the disadvantages: * It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it. * For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you. Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business. From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not.

Rating breakdown

Ease of use
Customer support

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Sarah Oliver

Our experience with Bookinglayer

Used daily for less than 6 months
Reviewed 2017-03-28
Review Source: Capterra

We have had exceptional service from start to finish (and ongoing!) with Bookinglayer. The team could not be more helpful and what we are currently loving about them is that they are continually developing their software, so anything we feel we need to work differently for our unique market - a quick chat and they look at ways to find solutions. I have worked with many booking management packages over the years, but in a new role as Business Development manager for a Retreat business in Ibiza, I put Bookinglayer to the test. My product and packages are not the easiest to decipher, or formulate, but the team at Bookinglayer made it beautifully simple and massively effective. I highly recommend you invest in the set-up package they offer. We had Daniel - one of their 'Support Heros' to come and stay with us on site, and the way he grasped our business model and made it work for us within the programme was exemplary. So much so that I have other friends in other rental / reservation businesses on the island of Ibiza that now want to go with Bookinglayer. Don't buy some 'off the shelf' reservation package with minimal after-care or post purchase support. These guys are great, and I am so happy I have used them (and am continuing to use them) for their after-care service and excellent online 'Knowledge Base' to move my business forward in such a stress-free and friendly way. No hesitation in singing their praises so highly!!!

Pros
Adaptibility

Cons
Nothing so far!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Evert Jansen

Great bookingtool and super userfriendly!

Used daily for 1-2 years
Reviewed 2019-05-06
Review Source: Capterra

We started using Bookinglayer beginning of December 2017 and have spent one entire year-cycle with it. Beginning to end we are very pleased on the results and I would recommend Bookinglayer to all who are looking for a pleasant booking software for their business!

Pros
Very easy to setup yourself with flexible and to the point customer support! Useful partner software integration and clear calender / booking overview. Plus: the possibility to extract all booking- and customer-data into an excel or csv file.

Cons
- Limited in rule setting for automated emails, but apparently more progress on this soon - Not yet the possibility to create reseller accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tono Garcua

Can't imagine using any other system!

Used daily for 2+ years
Reviewed 2019-07-05
Review Source: Capterra

Bookinglayer is the most suitable booking software for my kind of business. It doesn't only help me to manage my logisctics, but also get many more bookings.

Pros
It's amazing how they adapt their features to the real needs of these types of businesses. The booking experience is ideal and helps us get many more clients.

Cons
At first it can seem a bit difficult to configure but once you get some experience with the system you realize how thoughtful its configuration is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joanne van der Eng

Great bookingsystem for our surfcamp!

Used daily for 2+ years
Reviewed 2018-09-21
Review Source: Capterra

Every employee can login and check the guest details, payments and calendar. Saves work as you don't have to check payments or send reminders or extra information, as this is al system generated.

Pros
It's easy to use. Lot's of different ways to see the data, the calendar and info about guests. But also easy to use for a employee.

Cons
When you're setting up the packages you really have to got some experience, otherwise mistakes are being made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sana El Aarbaoui

We re happy to work with Bookinglayer with personalized follow up and continuous improvements!

Used daily for 1-2 years
Reviewed 2017-10-11
Review Source: Capterra

Pros
- Attractive Design - Intuitive use - Family like business with high customer service - Precious Help and advices on the set up - flexiblity to adapt to our business needs - Reactivity on all requests - good app support -Dynamic team behind this tool: they keep improving the software considering the different specific requirements - the team s high knowledge of the surf/kitesurf camp business needs

Cons
not that much all my feedbacks have been taken into consideration to improve the tool in a short time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Julika Nölte

Freetime and no stress Thanks to Bookinglayer

Used daily for 1-2 years
Reviewed 2017-03-20
Review Source: Capterra

I work with Bookinglayer since the beginning and love it. The new version is even better and makes your life and organisation of your camp easy, easy, easy. They are a bunch of helpful open minded people who work quick and detailed. Always open to help and to think with you.

Pros
It is easy to use and is very logical in handling. In a few clicks i get all the informations i am looking for and can handle my bookings and timings in 5 secound...

Cons
It takes a bit to set up your way of business but it is well worse it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sophie Röder

Easy to use and lot of features

Used daily for 1-2 years
Reviewed 2019-02-07
Review Source: Capterra

It gives us a very clear overview of our guests, their bookings and daily tasks to organise transfers, payments etc. The customer service is quick and helpful. Also the developers keep improving and tweaking the system to make it better. We are happy with the system, using it now for 1,5 year and will continue using it.

Pros
Clear bookingsystem. Easy to add items, packages, discounts. Good overview of the day/month/year Integrations work well with gmail & mailchimp

Cons
There a few minor bugs, but when i point them out to the customer service they mostly fix them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Eric Slokkers

Great software for our company

Used daily for 2+ years
Reviewed 2019-05-08
Review Source: Capterra

This software saves us time and headaches. Customer service is great and they continue to develop with the feedback from the clients.

Pros
The way the frontoffice works and the easy to use back-end. It's a clear system and they have a fast responding team in case of bugs or problems.

Cons
Reporting could be better, b-to-b options could and will be improved

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Karim Riah

Very efficient and user friendly booking system

Used daily for less than 6 months
Reviewed 2016-11-23
Review Source: Capterra

As a surfcamp manager I needed an efficient booking system without having to design it myself as it would have been a costly and time consuming process. I found bookinglayer through colleagues who recommended me trying it. I was very positively surprised when Tim took me through the tool as I discovered it featured pretty much all I needed. I decided to suscribe for the supertubos formulae which perfectly fits the needs of a surfcamp of our size (7 rooms - total capacity 17 pax). The tool is very well designed and user friendly. The setting up was relatively quick, and Tim and Alycia have been very helpful to finalise the process. The booking plateform is working smoothly and clients seem to appreciate this feature on our website. Our backoffice has clearly become more efficient as all the information on bookings is clear, centralized, ans safe, as well as client information. Mails and automatic replies is also a good manner to save precious time. I strongly recommend bookinglayer for businesses who need a well adapted booking plateform, taylor made to their needs, easy to use day to day, staff and client friendly, and which provided value for money. The quality of service during implementation is also remarkable.

Pros
User friendly, efficiency, quality of support

Cons
.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lars Van der Veen

Awesome booking system

Used daily for 2+ years
Reviewed 2017-04-04
Review Source: Capterra

Tim (owner) is a legend. Since 4 years he is been building this state of the art booking software for our surfcamps. It's a big USP for our business so if you are a competitor please don't use :)

Pros
Amount of options

Cons
2.0 version booking form could be more easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica Kroon

Thumbs UP!

Used daily for 6-12 months
Reviewed 2019-07-01
Review Source: Capterra

Bookinglayer has given us the opportunity to become more professional and by making bookings so easy for guests and for ourselves. We get more joy in doing bookings and administration and save a lot of time. Very grateful with customer service as well! Can highly recommend!

Pros
The structure and layout/setup Easy to use for anyone The customer support and info online

Cons
In the beginning, we found quite a few options not working well or bugs that needed fixing. It was always sorted straight away though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ALEJANDRA CEDENO

Bookinglayer Review

Used daily for 6-12 months
Reviewed 2018-08-29
Review Source: Capterra

Pros
We started our Surf Camp project and shopped around looking for a reservation system that would help us and would be simple and friendly. We found Bookinglayer. It has been amazing, though we have found some bugs in the way, which we have resolved as a team. We are growing and need more features that we are starting to see that BL does not have yet, but I am sure they will grow too.

Cons
The support staff is always surfing when you call for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tom Crowe

Booking made Bodacious

Used daily for 1-2 years
Reviewed 2016-11-17
Review Source: Capterra

Our old system was dated and not effective for our logistically needs and specialist surfing and yoga services. Booking layer enabled us to strategically create efficiency coupled with ease of use. Tim and the team have been first rate and fast in assisting me with any minor issues in the initial use of the system.

Pros
The surf group module.

Cons
That more people will be able to have it soon :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Mitchem

Bookinglayer - just what I've been looking for

Reviewed 2017-03-30
Review Source: Capterra

I have been looking for an affordable management system for a while now. I own a kitesurf school and guesthouse so when - the owner - got in touch with me to say that their software is designed for surf school with accommodation I had to have a look at it! I used a different system last year but that was just for booking the kitesurf element and they couldn't help me with the accommodation so it wasn't so useful to me (and it was more expensive). My reason for paying to have such a system is that having the whole booking process and payment system automated, (including email templates going out to clients at certain times before and after their trip) will leave me (as a one man band) with more time to do ALL the other things that are involved with running my business. The staff are extremely helpful and knowledgeable about their product. It feels like a small-ish company whereby they are more than happy to help with ANY stupid question (and I have asked a whole stack) or problem. I can't speak highly enough of owner and also Customer support representative (Support Legend). I have evrything set up and live now, and am really excited about using Bookinglayer to it's full potential.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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