Bookinglayer Reviews

The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

A valid point Theresa. Bookinglayer provides a lot of functionality around booking management and scheduling and it stays a challenge for our dev team to keep things as intuitive as possible. We have planned a number of updates that will improve the overal user experience in the Backoffice and we're playing with the idea to provide more shortcuts in the Backoffice to Knowledge Base-articles.

BL provides adequate tools for the niche of accommodation + activities hospitality businesses that other software doesn't. Plenty of metrics, an easy and intuitive backend and most importantly a great booking engine. After trying several other competitors we definitely are settling for BL.

Our main feedback would be to improve financial metrics, such us daily and monthly income data, which are now there but need some improvement to add more value.

The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future. There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

- Easy to capture all necessary details when guests make a reservation- User-friendly platform with many useful features for managing bookings- Online bookings streamline our business and save time- Seamless integration with various payment processing firms for capturing online payments- Offers flexible and dynamic rates based on popularity or season- Direct integrations with Stripe, Xendit, Mollie, and more- Automatic invoicing and connection with Xero

There is no mobile app or helpful mobile version. Also the pricing is on the higher side of the medium range, however the functionalities that you get in return are more then worth it.

Most impactful is that you can easily combine your accommdations with other products. The magic happens in the creative 'package-'module, where you can combine all kind of your products like activities, guidning, rental, classes, services and other add-on's that the guest want to book in just one single booking.

The 'Look & Feel' module is really great! But, it could have more modern style widgets according to daily standard web design. It is a little outdated, especially the media features. But if you have good knowlegde about CCS, HTML and JS you can easy work this around.

The automation of all reservations and payments was a game changer for me. Saves lots of time, stress, and removes human error. The daily use of the app is very pleasant and easy to use. The online booking engine is clean, slick and intuitive for our clients.

I guess the price, but you get what you pay for. Its the best in my opinion. I did spent alot of time researching other options and this was a clear winner for me.

In the beginning i found it not easy to use, but after months of use (lets say more than 1 month) i got used to it and now it helps and facilitate my work.

Sometimes i feel that our customers have some difficulty on making a booking. To solve that, i send them a voice message or a phone call explaining that they need to click in the link, select a surf trip date, insert their data, etc. and it works well.

The software and the back-office is very intuitive. It makes it very easy for anyone new to the team to get used to it!While doing check-ins you can quickly access a guest profile and see the status of his booking.Being able to create different user’s accounts with different levels of access is also really helpful for our business.Our customers also really like the new booking interface.

Cons : The mobile version is , so far, not the easiest to work with.

It is the only software that has accommodation and tour/activities in a well working software. Lots of great tools, that mage customer management and booking platform super nice and easy to use

Changes in the middle of high season, that led to hreak downs

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated. 2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business. 3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated. 2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

No pros were added to this review

No cons were added to this review

Bookinglayer are a fairly small company and as such are a great fit for the small surf and hostel businesses that they aim at. You can really tell that they really care. They help every step of the way in setting up your bespoke system, and respond quickly to all enquiries. The back office is pretty easy to use in order to add new rooms / packages / services.

It could be a little easier to use and make adjustments on one's mobile, but this is a very tiny issue

One of the things that i most like is: - easy to use - new staff learn quickly - i can charge by differnt platforms (stripe, bank transfer, debit cards...) -i can send easy link to guest to check in or pay - support agent respond very fast - they have a nice support page to see clear the steps to solve problems -i like some staff alaready worked with Bookinglayer in other surf camps

I know they try getting an app but it didnt work i think. maybe soon will be out the app so will be nice that from my phone is a bit more friendly as sometimes can be a bit difficult to do all by phone.

Easy to use & the fact that its growing and improving so regularly. You guys have made something that works and that's where most people would stop. but you have been pumping out updates and new features on the reg and thats why I wouldn't change for someone else.

Are some features that havent been available but with support from your team and feedback by us are being worked on or added in the future and that's not a negative at all this above anything is something I'm most stoked about. so that's not too shabby for a con ;)

- The automation of guest replies and payment options. - It organises all the bits and pieces into one place. - It saves time! - The support team are great!

- I'm not a tech guy so the set up was quite challenging for me. I understand the idea that through my involvement in the set up process I've become much more comfortable navigating the product.

Very easy to setup yourself with flexible and to the point customer support! Useful partner software integration and clear calender / booking overview. Plus: the possibility to extract all booking- and customer-data into an excel or csv file.

- Limited in rule setting for automated emails, but apparently more progress on this soon - Not yet the possibility to create reseller accounts.

Adaptibility

Nothing so far!

It's amazing how they adapt their features to the real needs of these types of businesses. The booking experience is ideal and helps us get many more clients.

At first it can seem a bit difficult to configure but once you get some experience with the system you realize how thoughtful its configuration is.

It's easy to use. Lot's of different ways to see the data, the calendar and info about guests. But also easy to use for a employee.

When you're setting up the packages you really have to got some experience, otherwise mistakes are being made.

- Attractive Design - Intuitive use - Family like business with high customer service - Precious Help and advices on the set up - flexiblity to adapt to our business needs - Reactivity on all requests - good app support -Dynamic team behind this tool: they keep improving the software considering the different specific requirements - the team s high knowledge of the surf/kitesurf camp business needs

not that much all my feedbacks have been taken into consideration to improve the tool in a short time.

The way the frontoffice works and the easy to use back-end. It's a clear system and they have a fast responding team in case of bugs or problems.

Reporting could be better, b-to-b options could and will be improved

Clear bookingsystem. Easy to add items, packages, discounts. Good overview of the day/month/year Integrations work well with gmail & mailchimp

There a few minor bugs, but when i point them out to the customer service they mostly fix them.

User friendly, efficiency, quality of support

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Booking Layer system is very easy to use and is user friendly. The support from the Booking layer team is very supportive and are available in a timely manner. The soft wear set up for our business has worked well for us

I don't think there is anything that didn't work for us. The system is very good