Lumoa - 2026 Pricing, Features, Reviews & Alternatives

Lumoa was built to help companies go from customer feedback to action without the guesswork.

Our founders, who used to work as CI professionals at Nokia and Microsoft, have experienced a deep disconnect between customers and companies. And the organisations we work with confirm that every day.

On one side, customers are more vocal than ever: they have information and opinions, they have platforms that amplify their opinions, and they have all the control on the purchasing process. They can change easily, and they will change if their experience is not up to their high expectations.

On the other side, despite being knee deep in customer feedback, companies are slow to take action based on what customers expect and want.

It is a challenge because the way customer feedback is processed nowadays makes it almost impossible to drive action.

Most companies do track a number – NPS, CSAT, online rating – and yet have no idea what actions will move that number up or down. They have feedback from all sources, in fact thousands of rows of feedback. But even for the largest companies and for the better equipped CX and CI teams, organising that feedback, labelling it, finding insights, mapping trends, and reporting on all of it, is just too much.

That’s why we built Lumoa.

Lumoa looks at any interaction with your customer and tells you what to do next to grow your business. We automate most of the mundane tasks linked to collecting, processing, and reporting on customer feedback, so that CX and CI professionals can become the force driving action in their organisations.

We do this in three ways that make us unique.

First, instead of focusing on one channel only, we pull customer feedback from every source you want to consider – surveys, phone calls, chat conversations, online reviews – literally, any source. This means you can see what customers say at different stages of their journey, about different products or shops or service lines. All in one place.

Second, we analyse feedback with what we call Hybrid AI. And that means that we are not giving you generic information on sentiment or broad categories you will have to figure out. We give you specific insights that have deep impact on your metrics and that are relevant and unique to your business, so you can immediately act on them.

And third, since we don’t charge by number of licenses, we give you the possibility to give access to what customers say to everyone in your organization. This is what enables you to drive real change.

Today, we serve companies in 14 countries, and we have users in 81. We have processed more than 45 million pieces of feedback in over 60 languages. And the companies we work with not only see 10%, 20%, even 150% spikes in the numbers they track, but they always know what to do next to make their customers love them.