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A cloud-based client management and scheduling solution

(35)

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Pike13 Pricing

Pricing overview

Value for money rating

4.0

/5

140

Price starts from

118

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers three plans: Essential, Advanced, and Premium, ranging from $118/month to $237/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

What users say

Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products).
Payment plans are inexpensive for the services you get. Frequent webinars and tutorials to help you improve your business using FD software.

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Reviewers who mentioned pricing said:

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David A.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Software is Stagnant - No significant improvements in over a year

Reviewed 7 years ago
Pros

It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Cons

Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.

Vendor response

Hi David, I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things. Thank you, Cindy Schneider Manager, Customer Success

RL
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Rebekah L.

Entertainment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding Software!

Reviewed 5 years ago

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pros

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Cons

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Vendor response

Hi Rebekah, Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback! Thank you, Cindy Schneider Director of Customer Success

MM
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Mike M.

Education Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best All Around Management Software for our Music School

Reviewed 8 years ago

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make. So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and...

Pros

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly...

Cons

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates)...

Vendor response

Hi Mike, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business. We'll share more info with you as soon as it's available to share. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team

JM
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Jim M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our experience with Pike 13.

Reviewed 6 years ago

Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no! Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.

Pros

Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Cons

There are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13. We continue to struggle with member reporting. Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important. The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Vendor response

Hi Jim, Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor. As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise. Thank you, Cindy Schneider Manager, Customer Success

LK
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Larry K.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't waste your time

Reviewed 8 years ago

All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have. They have changed my pricing structure without my permission. They took away functionality despite my protest, and they...

Pros

the sales pitch

Cons

the actual product that came after the sales pitch

Vendor response

Hi Larry, Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission. We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business. We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting. Best, Kris and the Front Desk team

MQ
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Mallory Q.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Green Locus

Reviewed 6 years ago

It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.

Pros

I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.

Cons

I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent,...

Vendor response

Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy

JJ
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Jeramiah J.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Pretty good, a bit overpriced.

Reviewed 6 years ago
Pros

Pike 13 is super intuitive and easy to use. If it has the function, you'll be able to find it and utilize it rather easily. Customer service was always quick to respond to my needs, although it was limited to emails only -- no call center.

Cons

For the overall functionality compared to other brands, I think Pike13 is overpriced. Also, the ability to put training plans on hold was supposedly a feature this software had, but it didn't work correctly; it gave my clients significantly more sessions than they had paid for. Pike13 admitted to me that it didn't work correctly and said they didn't have the resources to make the fix anytime soon. As an independent trainer I needed the ability to put training plans on hold for when I or my client's went on vacation, got sick, etc., so I found another software provider at a much lower cost.

Vendor response

Hi Jeramiah, Thank you for your feedback. We are sad to see you go, but understand you need to do what is best for your business. We appreciate you taking the time to review our product. Thank you, Cindy Schneider Manager, Customer Success

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Deb S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yoga Studio Program

Reviewed 6 years ago

I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.

Pros

I like having the options for classes, events and private sessions.

Cons

The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.

Vendor response

Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success

WS
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William S.

Recreational Facilities and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive, powerful, affordable software

Reviewed 6 years ago

Pike13 has allowed me to grow from scratch to over 2000 clients and has performed equally well every step of the way. It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with.

Pros

The ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform.

Cons

the calendar function (scheduling) is somewhat cumbersome

Vendor response

Hi William, Thank you very much for your review and feedback regarding scheduling. We value your business and your input. Thank you, Cindy Schneider Manager, Customer Success

MB
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Michael B.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This software provides great value for our business.

Reviewed 7 years ago
Pros

It is easy to use and train new employees as well. We switched to this software from Zen Planner and we feel the value is much better for our business model. The mobile app allows us to conduct business with any device which is very helpful.

Cons

We wish it had an inventory feature for our merchandise and supplements. We manually count our inventory.

OC
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Oscar C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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You are paying to beta test their horrible software

Reviewed 8 years ago

Frontdesk looks sleek and their marketing and sales team do a hell of a job getting you on board. Where Frontdesk fails is in nearly every aspect afterwards. Their reporting functionality to access your data in an easy-to-read format is a joke and extremely buggy. The frontdesk platform will spam your clients with alerts on a near constant basis THAT YOU HAVE NO CONTROL OVER. Furthermore their customer...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Oscar, Thanks for the feedback. We're sorry you've had a bad experience using Front Desk and we would like to see if there is anything we can do to make things better. I reviewed your recent correspondence history with us and I'm having difficulty finding any open issues that you reported. We'll reach out to you directly to see if there is anything we can do to help. Sincerely, Kris Knowles Manager of Customer Support

PL
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Per L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good experience: some growing pains, but worth it

Reviewed 10 years ago

My company has been using Front Desk for about 9 months. We selected it over Mind Body and others because of its flexibility matched our business model, it is rock-simple to use for staff and clients, and the pricing model is aligned with how much the system is used. Those are the pros. The cons are as follows - It's a young company, and constantly adding features which has at times left things...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Rochelle J.

Real Estate,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LOVE FRONTDESKHQ!

Reviewed 10 years ago

I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.

Pros

The many applications available to quickly promote on Social Media and the many options to customize my page.

Cons

They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.

RJ
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Rochelle J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Can't say enough good things!

Reviewed 10 years ago

I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do.

Pros

No pros were added to this review

Cons

No cons were added to this review

CO
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Christopher O.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Customer Service with an Intuitive Product

Reviewed 9 years ago

We've used FD for about a year now and have been very happy with the product and customer service. They are attentive to my needs as a client and feel very human in their responses. The product is visually clean with great features and a low learning curve for my staff. Front Desk is simple, useful, and a great addition to my business.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Christopher, thanks for the awesome review! It's great working with awesome clients like you. Glad to hear everything is going well.

NV
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Nicole V.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy, Convenient, Accessible, Affordable

Reviewed 9 years ago

Front Desk is the backbone of our operations. We use it for all scheduling, appointments, services, payments, and event registrations. It looks great, is easy to use, has a variety of functions, reporting capabilities, and custom options. Furthermore, their Customer Service is exceptional!! They are always helpful, friendly, and resourceful.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Verified reviewer

Higher Education, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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It works, but not the best solution for all business.

Reviewed 6 years ago
Pros

Users found it relatively easy. I do believe it has a good amount of functions. Was not inherently difficult to utilize.

Cons

Pricing. Find it slightly high for what it offers. But never been a fan of "upgrade after upgrade." I want the tools up front and center. I do not like discovering what I want, costs more.

Vendor response

Hello, Thank you for taking the time to review our software. I apologize for your experience in upgrading. We will be sure to share this feedback with the team. Please reach out to our team at help@pike13.com if you would like to go over any questions about the software or your experience. I would be happy to go over them. Thank you, Cindy Schneider Manager, Customer Success