Pike13 Pricing Plan & Cost Guide

Pike13

A cloud-based client management solution

4.09/5 (129 reviews)

Pike13 Pricing

Starting from: $129.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

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Pike13 Pricing Reviews

Pros
  • Ease of use, and reliability are amazing. But my FAVORITE thing is definitely the staff app.Marissa D.Read the full review
  • Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.James B.Read the full review
  • Pike has the potential to be a great fitness software disruptor, and provide a good alternative to MINDBODY.Justin R.Read the full review
Cons
  • Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this.Jessica F.Read the full review
  • The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.Marissa D.Read the full review
  • The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me.Brittnee B.Read the full review
83%
recommended this to a friend or a colleague

17 reviewers had the following to say about Pike13's pricing:

Mallory Quinn

Green Locus

Used daily for 6-12 months
Reviewed 2018-09-07
Review Source: Capterra

It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.

Pros
I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.

Cons
I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent, it doesn't show under the child so I have to enroll the parent in the class to charge that card. I will probably look into MindBody for next year because of the inventory issue and I have heard it is similar in price to Pike? I also would like to use the app "Loyal Snap." Many studio owners have said it is AMAZING for retaining clients and inviting clients back and I saw that app is only compatible with MB. If Pike was much cheaper I would like it more since it doesn't have the same features as MB, I don't think it should be the same price. Also would love training videos/tutorials to train staff and for myself when I started. A manual only option is not helpful for most people.

Response from Pike13


Hi Mallory,

Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases.

Thank you,
Cindy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mike Morris

Best All Around Management Software for our Music School

Used daily for less than 6 months
Reviewed 2016-08-23
Review Source: Capterra

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make. So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold. All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Pros
Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also. Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance. I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Cons
The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish. The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both). These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline. Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Response from Front Desk


Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

It works, but not the best solution for all business.

Used monthly for less than 6 months
Reviewed 2018-09-27
Review Source: Capterra

Pros
Users found it relatively easy. I do believe it has a good amount of functions. Was not inherently difficult to utilize.

Cons
Pricing. Find it slightly high for what it offers. But never been a fan of "upgrade after upgrade." I want the tools up front and center. I do not like discovering what I want, costs more.

Response from Pike13


Hello,

Thank you for taking the time to review our software. I apologize for your experience in upgrading. We will be sure to share this feedback with the team. Please reach out to our team at help@pike13.com if you would like to go over any questions about the software or your experience. I would be happy to go over them.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Don Ricci

I've been a client with these guys for over 3 years and they continually increase their prices on me

Used daily for 2+ years
Reviewed 2018-06-04
Review Source: Capterra

Pros
It's great for signing people in. Auto bill pay is nice but is it really anything that another company can't do? Not sure.

Cons
They don't like to take care of their longtime customers. Instead of grandfathering them into the rates they've agreed to, they continually increase prices and use semantics to say they are adjusting your discounted rates. Strongly considering looking elsewhere.

Response from Pike13


Hi Don,

Thank you for providing your feedback and experiences. Your account manager has been and will continue to be in contact with you regarding your concerns over the price increase.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Deb Sommerhalder

Yoga Studio Program

Used daily for 2+ years
Reviewed 2018-09-11
Review Source: Capterra

I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.

Pros
I like having the options for classes, events and private sessions.

Cons
The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.

Response from Pike13


Hi Deb,

Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests.

Thank you,
Cindy
Manager, Customer Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebekah Leach

Outstanding Software!

Used daily for 2+ years
Reviewed 2019-08-16
Review Source: Capterra

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pros
I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Cons
The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Response from Pike13


Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Larry King

Don't waste your time

Used daily for 2+ years
Reviewed 2016-11-18
Review Source: Capterra

All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have. They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises. The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.

Pros
the sales pitch

Cons
the actual product that came after the sales pitch

Response from Front Desk


Hi Larry,

Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission.

We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business.

We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting.

Best,
Kris and the Front Desk team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Michael Brownfield

This software provides great value for our business.

Used daily for 1-2 years
Reviewed 2018-01-10
Review Source: Capterra

Pros
It is easy to use and train new employees as well. We switched to this software from Zen Planner and we feel the value is much better for our business model. The mobile app allows us to conduct business with any device which is very helpful.

Cons
We wish it had an inventory feature for our merchandise and supplements. We manually count our inventory.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Christopher Oakley

Great Customer Service with an Intuitive Product

Reviewed 2015-10-19
Review Source: Capterra

We've used FD for about a year now and have been very happy with the product and customer service. They are attentive to my needs as a client and feel very human in their responses. The product is visually clean with great features and a low learning curve for my staff. Front Desk is simple, useful, and a great addition to my business.

Response from Front Desk


Hey Christopher, thanks for the awesome review! It's great working with awesome clients like you. Glad to hear everything is going well.

Rating breakdown

Ease of use
Customer support

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David Abdemoulaie

Software is Stagnant - No significant improvements in over a year

Used daily for 1-2 years
Reviewed 2018-01-04
Review Source: Capterra

Pros
It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Cons
Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.

Response from Pike13


Hi David,

I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rochelle Jacobs

Can't say enough good things!

Reviewed 2014-09-03
Review Source: Capterra

I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do.

Rating breakdown

Ease of use
Customer support

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Jim Martin

Our experience with Pike 13.

Used daily for 2+ years
Reviewed 2018-09-22
Review Source: Capterra

Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no! Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.

Pros
Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Cons
There are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13. We continue to struggle with member reporting. Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important. The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Response from Pike13


Hi Jim,

Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor.

As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rochelle Jacobs

LOVE FRONTDESKHQ!

Reviewed 2014-09-03
Review Source: GetApp

I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.

Pros
The many applications available to quickly promote on Social Media and the many options to customize my page.

Cons
They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.

Rating breakdown

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Per Larson

Good experience: some growing pains, but worth it

Reviewed 2014-06-20
Review Source: Capterra

My company has been using Front Desk for about 9 months. We selected it over Mind Body and others because of its flexibility matched our business model, it is rock-simple to use for staff and clients, and the pricing model is aligned with how much the system is used. Those are the pros. The cons are as follows - It's a young company, and constantly adding features which has at times left things buggy. However, the team is responsive (EVERY fix request has been touched by a human the same day) and relatively proactive. - Individual reports can be customized, but I cannot customize a new report that pulls from multiple pre-set reports. - The built-in integrations with other software are limited to Mailchimp or Emma. I assume others are on their development timeline (financial reporting software, for instance) but are currently not live. We have been remarkably happy with the overall experience to date, certainly because of the simplicity and functionality, but most particularly because of the timeliness of responses to our questions.

Rating breakdown

Ease of use
Customer support

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Oscar Chalfont

You are paying to beta test their horrible software

Reviewed 2016-04-04
Review Source: Capterra

Frontdesk looks sleek and their marketing and sales team do a hell of a job getting you on board. Where Frontdesk fails is in nearly every aspect afterwards. Their reporting functionality to access your data in an easy-to-read format is a joke and extremely buggy. The frontdesk platform will spam your clients with alerts on a near constant basis THAT YOU HAVE NO CONTROL OVER. Furthermore their customer service team is laughably bad, with little cohesion between support specialists and empty promises to fix bugs that have existed for months. If you relish in paying a monthly fee (plus a sizable percent of your transactions) to beta test software for a company then by all means choose frontdesk. However, if you value your sanity, time, and hairline then for the love of god look elsewhere.

Response from Front Desk


Hi Oscar,

Thanks for the feedback. We're sorry you've had a bad experience using Front Desk and we would like to see if there is anything we can do to make things better.

I reviewed your recent correspondence history with us and I'm having difficulty finding any open issues that you reported.

We'll reach out to you directly to see if there is anything we can do to help.

Sincerely,
Kris Knowles
Manager of Customer Support

Rating breakdown

Ease of use
Customer support

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Jeramiah Jordan

Pretty good, a bit overpriced.

Used daily for 2+ years
Reviewed 2018-12-07
Review Source: Capterra

Pros
Pike 13 is super intuitive and easy to use. If it has the function, you'll be able to find it and utilize it rather easily. Customer service was always quick to respond to my needs, although it was limited to emails only -- no call center.

Cons
For the overall functionality compared to other brands, I think Pike13 is overpriced. Also, the ability to put training plans on hold was supposedly a feature this software had, but it didn't work correctly; it gave my clients significantly more sessions than they had paid for. Pike13 admitted to me that it didn't work correctly and said they didn't have the resources to make the fix anytime soon. As an independent trainer I needed the ability to put training plans on hold for when I or my client's went on vacation, got sick, etc., so I found another software provider at a much lower cost.

Response from Pike13


Hi Jeramiah,

Thank you for your feedback. We are sad to see you go, but understand you need to do what is best for your business. We appreciate you taking the time to review our product.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Jessica Flores

Weird Set up

Used daily for 1-2 years
Reviewed 2018-12-29
Review Source: Capterra

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Pros
I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Cons
The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Response from Pike13


Hi Jessica,

Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say.

I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests.

Thank you,
Cindy Schneider
Manager, Customer Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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