App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Salesforce Sales Cloud Logo
Salesforce Sales Cloud
4.4
(18.2K)

Write a review

Cloud-based CRM & Sales Automation

visit website

(326)

Salesforce Sales Cloud Features

Features Summary

Functionality

4.4

/5

18.2K

Total features

192

28 categories

Salesforce Sales Cloud features

"What If" Scenarios
AI/Machine Learning
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting

Common features of Sales Enablement software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Campaign Management

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

18.2K

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

192

Unique features

  • Call Logging

  • Dynamic Modeling

  • Project Time Tracking

  • Transaction Management

Functionality

4.3

/5

6.6K

Price starts from

20

/user

Per month

visit website

Total Features

204

Features in Common

144

Unique features

  • ROI Tracking

  • Content Management

  • Search Marketing

  • Customizable Forms

Functionality

4.3

/5

2.9K

Price starts from

14.90

/user

Per month

visit website

Total Features

165

Features in Common

121

Unique features

  • Team Assignments

  • Donor Management

  • Transcripts/Chat History

  • File Management

Common Salesforce Sales Cloud comparisons

Reviewers who mentioned features said:

AvatarImg
AvatarImg

Rich C.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great CRM for Most Businesses. However, Know Your Requirements

Reviewed 2 months ago
Pros

This CRM integrates with most systems. You will find that the data schema fits that of most peripheral software with which it integrates. Admins can customize and build Objects, Fields, Reports, and Apps to suit business needs.

Cons

Salesforce does not directly support the product. The support and implementation comes from 3rd-party provides which can lead to high costs. Also, the integration between Salesforce and Constant Contact has been a known issue for months without resolution.

AR
AvatarImg

Verified reviewer

Consumer Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Useful as a CRM and much more

Reviewed 2 months ago
Pros

Once you get the hang of it, it is the most valuable tool in what concerns CRM. As a ticketing system, it is neat and quite intuitive - most of it is automatic, according to your settings. All the functionalities (send emails, leave comments, store contacts and more) are there. It might include a chat functionality that if automatized, can make your customers in touch with you in some clicks. As a knowledge base it is complete, everything that happens on Salesforce remains there for everyone to consult - not only articles but also past tickets

Cons

Getting the hang of it , especially for new users can be not exactly beginner friendly. As a CRM it stores all data: this means that if you are looking for something specific without choosing carefully your searchwords, you might get too many results to manually look through - even if they are organised by typology.

AR
AvatarImg

Verified reviewer

Insurance, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

A simple and Reliable CRM Solution

Reviewed a month ago

The Salesforce Sales Cloud come with both web and cloud that offers some amazing feature like to generate leads, interact with customer via chat, emails, call in software itself. Dashboard is fully automated which help real time data quickly and more accurately.

Pros

Salesforce Sales provies the great Dashboard and Customizer for User. Its offer some most usefull feature like track leads and forcast revenues. It provides ticketing system which is quite intuitive and make most of task automatic and save for future use. Also it has chat functionality that make sure our customer should in touch for any updates.

Cons

Sometimes the reminders of call failed to operate correctly and leads remained in pipeline. Product documentation should improve and updates on time because in most of case need to connect with Support team which is much time consuming. The Pricing is high compared to other alternatives in market.

AR
AvatarImg

Verified reviewer

Financial Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Clean and Easy to Use CRM for Financial Professionals

Reviewed 11 days ago

Excellent, allows me to keep my business organized and compliant.

Pros

Organization and ease of administration and note taking.

Cons

Could be more features and some email features unavailable.

AvatarImg
AvatarImg

Juan B.

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Boosting my Business Success

Reviewed a month ago

One of the most valuable features has been its focus on data-driven sales. This has allowed my team to access crucial information in real time, which has improved our ability to quickly respond to market trends and customer needs. The customization and adaptability of the platform have also been highlights, allowing me to adjust the tools and processes to the specific needs of my business.

Pros

What I liked most about this platform is its incredible ability to boost productivity in the sales process. The focus on data-driven sales has allowed me to gain valuable insights, resulting in more informed and strategic decisions. This has been a key factor in increasing the effectiveness of my sales team.

Cons

Customization, while a great benefit, can be overwhelming at first, especially for users who don't have prior technical experience. At times, I felt the need to seek additional support or resources to configure and optimize the system according to my company's needs.

AvatarImg
AvatarImg

Blake B.

Mining & Metals, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Industry Leading for a Reason

Reviewed 4 years ago

Once set up and you actually learn how to use it, this is great software and leads the CRM industry for a reason. We have been able to improve prospecting and customer retention by double digit percentages since implementing salesforce.com.

Pros

The integrations are truly outstanding. Simple integrations with almost every piece of software you can imagine. The fact that we can send out emails and see which of the current prospects in our pipeline read it is truly outstanding.

Cons

Steep learning curve! Salesforce is not easy to use immediately, nor set up. It's best to have somebody in your organization be the, "Salesforce Champion."

AS
AvatarImg

Arlene S.

Security and Investigations, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Industry Standard

Reviewed 4 years ago

I have tried other tools, including Hubspot to use as a CRM and nothing compares to the functionality and reporting you receive from SFDC.

Pros

It is a great tool to track and analyze all sales and marketing data. It has plenty of customization and integrations available.

Cons

SFDC has a mind of its own, you need to know what you are doing if you are an administrator, however that doesn't mean you can't learn. Currently, not all functionality is available in Lightnighting (we use lightning and I keep being sent back to classic to fix some stuff).

IB
AvatarImg

Ian B.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Proof that the "User" isn't always the "Customer"

Reviewed 4 years ago

We leverage Salesforce as the primary CRM for our enterprise business. We are also users of The Salesforce Support Cloud, as we transitioned over when they purchased Desk.com. As stated above, Salesforce gives users reliable access to customer data and reporting functions. But, every deviation from the current configuration invariable involves a headache and much too often involves a developer.

Pros

Salesforce, by virtue of its unassailable spot atop the CRM landscape, can pretty much do anything. I know this intuitively because I have seen the Salesforce app marketplace, the entire cottage industry of firms building out customer Salesforce implementations, and the massive number of nested menu options within the admin/configuration panels that exist behind what the typical user sees. "How" to leverage its vast potential for customization is where things get challenging.

Cons

As I noted above, Salesforce makes everything possible... but it doesn't make anything easy. Every time I set out to accomplish something new in Salesforce, I am expecting to pay out in one of three currencies excepted on the platform: cash, developer expertise or soul-crushing frustration. It is not unusual for a support article to jump from basic "click here" interface instructions to "configure...

AvatarImg
AvatarImg

Brent W P.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Greats software for CRM but expensive and hard to impliment

Reviewed 3 years ago

My overall experience was frustrating and the lack of support only clouded the quality of the product. When we ask for support we were told we had to go to a third party to get any help on our implementation. This was not clearly communicated when we were sold the software.

Pros

Saleforce is the standard for the industry and has a price tag to match. When we implements Sales force we had 2 sales people and 6 PM’s that used it. The customization and automation where fantastic features and of great benefit. The sales to customer success migration was also a valuable feature for us.

Cons

The software was expensive and the sales person made licensing sales complicated and confusing. Once we were sold on the software our sales person disappeared and we had another rep who basically said deal with what you have. We wanted to change our model around but at the time Salesforce did not let us do this. We let the license expire and moved to another product

AvatarImg
AvatarImg

Audrey H.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The robust and efficient database facilitates contact with customers

Reviewed 6 months ago

I really appreciate how flexible the system is, as each of our business segments has very specific needs. By deploying our Salesforce administrators and developers on every project, we can provide value to every sales team.

Pros

The dashboard is my favorite part of Salesforce Sales Cloud. Its cheery hue helped us forget about the quotas we were supposed to meet. I can also attest to its ease of usage. I was concerned that there would be a lot of fields to fill out, but the system's auto-population feature quickly put my mind at ease.

Cons

I wouldn't call it a complaint because every system has its quirks, but Salesforce's slow performance is occasionally frustrating. Given the limitations of our network and the sheer quantity of people using the internet, I suppose it is to be expected.

AR
AvatarImg

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SalesForce + Pardot = Winning Team

Reviewed 5 years ago

My current company had been using Constant Contact before I arrived, and it was poorly managed... a huge mess, even... partially due to the staff being unable to coordinate, and partially because the software was a bit clunky. I was brought on during the SalesForce onboarding process, and 36 months later, with very little management efforts from our marketing/BD staff, our data is standardized, uniform, and easily accessible. Emails are scheduled to go out once a week, months in advance, based on templates first developed by our onboarding process, and we have been able to shift our marketing staff to more analytical projects that have given us the edge we needed to be on track to make our profit-sharing bonus numbers for the first time in years.

Pros

The ability to customize really makes SalesForce its own beast. I've worked for two companies that have used the software, and both looked very different, yet still intuitively the same. I like that if there isn't currently a solution for you, there are add-ons and plug-ins that can be fitted into your experience to make it an extremely tailored solution for a wide range of companies. Not only that,...

Cons

There are some frustrating limitations with reporting in Pardot, and sometimes SalesForce integration with plug-ins can be a bit of a hassle if they weren't set up during the initial onboarding, but overall these are speedbumps at worst and don't detract from the overall experience enough to really worry about.

KL
AvatarImg

Kylee L.

Facilities Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great for reporting, but not an easy platform to learn.

Reviewed 5 years ago

If you or your team does not have the time to fully invest in training and learning the platform to a deep extent, than this software would be a waste for you. I would recommend speaking with a SalesForce consultant about the different reporting, campaigning, sales, etc. capabilities before making the investment. Though the Customer Support side of SalesForce, in terms of issue resolution, have not been helpful, the SalesForce sales team is very knowledgeable and give honest opinions on what different functions, plans, etc. they would recommend to fit your specific needs. The sales team has actually saved us money by showing us how to more efficiently manage our plan with them.

Pros

The reporting capabilities of SalesForce, especially now that they have switched over to the new Lightning experience, are a great asset for companies looking to track business development activities. Sales funnel reporting, gain-loss reports, call/meeting/email recaps, project lists, budgeting and customer contacts - SalesForce is your "one stop shop" for all of these reporting functions! My team has also loved having the ability to sign up for monthly emails that are based off of reports they have set up within SalesForce. This allows them to track any progress, trends or issues that need to be addressed upfront. My team has also enjoyed the email campaign tracking, which works in conjunction with the Pardot platform.

Cons

SalesForce is not an intuitive software to use and is not easily learned by all members of my team. This is what I like least about the software. Beyond that, customer support has been less than helpful. My team and I have often had to do our own research on Google and YouTube for solutions to problems the SalesForce Customer Service could not help us with. This platform takes a considerable amount of training to really be able to grasp its reporting and data entry capabilities. Beyond that, this product is not cheap! It is worth the investment for larger organizations, but I am not sure it is worth the cost for smaller companies.

np
AvatarImg

nandyala p.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce is a full-featured CRM software for all types of businesses. With Salesforce Small Busine

Reviewed 7 years ago

Firstly, there is little to no risk when using Salesforce. Due to its low acquiring costs and low-risk management as an organization tool, there is very little to lose and a lot to benefit from. The database that Salesforce uses is also helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.

Pros

Firstly, there is little to no risk when using Salesforce. Due to its low acquiring costs and low-risk management as an organization tool, there is very little to lose and a lot to benefit from. The database that Salesforce uses is also helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company. Salesforce and good customer service comes hand...

Cons

At times, there can be too much customization and the interface can be filled with cumbersome and tedious tools which can be seen as repetitive or distracting. Some users face difficulties in the transition between transactions. Some have to go through multiple screens to process transactions. Salesforce has its own maintenance schedule since runs on its own cloud server. As a result, there are...

DB
AvatarImg

Dena B.

Staffing and Recruiting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce is a CRM platform that is an essential tool for my company, team, and bottom line.

Reviewed 6 years ago

We were able to streamline our internal process which has made our operations more efficient! We are able to easily set up new users and training is easier to relate but helps with consistency and best practices.

Pros

Salesforce is not only appealing to the eye but the page is full of images that gives you that feeling of productivity! Salesforce chose a great color in business.. BLUE, which indicates Salesforce to be a dependable, confident application. The role in which I work is that of an Asst. Office Manager and HR Representative and I love that Salesforce offers many facets that I utilize daily. Timeclock...

Cons

What I don't like about Salesforce is that it offers so much and I don't know it all (no fault of Salesforce). There are time we're I can get overwhelmed with different aspects of the application. More so a personal issue and not a Salesforce issue is that I am not the certified Salesforce user. When I first started utilizing Salesforce, it was a challenge to distinguish the purpose of the different consoles and their efficiency. Lastly, (at the present time) I regret that there is not an option, or one that I am aware of that would allow you to color code your tasks to help distinguish different tasks that are commonly performed daily. This of course is a personal preference.

AvatarImg
AvatarImg

Kevin B.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce is the premier CRM in the market, and this platform offers the most ROI.

Reviewed 6 years ago

This helps my and my team realize more ROI by helping automate and report on what is necessary for us to keep recorded in CRM. The laborious tasks that team members hate dealing with can be taken care of by the Salesforce platform itself, causing less friction with management and 100% accurate reporting in CRM. Salesforce helps me keep track of my progress as an employee and offers transparency as to what I can do to improve my processes and learn to succeed to higher degrees and frequencies.

Pros

I like all of the automation and customization available with Salesforce. It is great having access to a tool that is capable of taking so much of the human decision out of the equation so that the team members can focus on their responsibilities and allow Salesforce to do the heavy lifting. If can be tiresome to try to always remember what needs to be logged/updated when and where, and Salesforce makes reporting compliance easy for any team of any size. Customizing it offers great value as well, as there are numerous departments in every company, and we all would like to use Salesforce differently. I get to have layouts and processes that match my team, while not being bothered with those of other departments.

Cons

What I like least is that Salesforce has sub-par support. There is a lot of complexity to their platform, and because of that, a lot of questions arise. The team at Salesforce, even if you pay for premier support, is not all that responsive or helpful. There is a lot that they themselves don't necessarily know and maybe have to track down the appropriate internal resources to get the answers. Another...

AR
AvatarImg

Verified reviewer

Management Consulting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Our company has been using Salesforce for around 2 years now and I can say it served our needs well.

Reviewed 6 years ago

It keeps good track of our candidates and clients discussions over a period of time which helps us get back from where the last conversation had ended. A good account information as well with 360-view of information. Tools operate much of some famous social networking sites and could be considered as an easy-navigating platform.

Pros

A platform that offers sales management, customer service, marketing automation and partner relationship management. It is a c cloud-based CRM solution, Salesforce gives you anywhere, anytime, access to your business data, even from mobile devices. This platform helped us streamline our process and logged our conversation with each of our clients/candidates keeping track of the discussion history and...

Cons

The complexity of its features sometimes are not being exhausted/maximized by small-scale businesses and could get overwhelming at times. Pricing may be a bit high for a small company especially if they want something that is more customizable. For our team, it took us a while to navigate the platform fully and think of was on how to customize the platform based on our needs. Knowing what is already available for us and what can be considered for the future is something that we get to deep dive over the course of months and a lot of collaboration and dicussion with the team. Reporting issues might be a bit hard in terms of knowing who is responsbile for certain technical glitch if its Salesforce folks themselves or some app that links to it.

JM
AvatarImg

Joannie M.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

It's the most popular CRM for a reason!

Reviewed 5 months ago

Overall after five years of usage we are very satisfied with Salesforce. We were able to automate most business processes; our employees can now focus on their job, not on data entry. Our database is robust, fully integrated, and used by most departments, from marketing to customer success to finance. Problems are quickly fixed and easy to report, support is knowledgeable, and the community is awesome.

Pros

Salesforce is the #1 CRM for a reason: it's robust, highly customizable, integrates with a million other software and apps, and there's just about a product for every customer's use case. In the five years we've used it, we've gone from a very basic, low-users (sales only) plan to an Enterprise plan used by every but one of our company's departments. It's absolutely core to our business.One of the...

Cons

As with all software-as-a-service models, Salesforce can become pricey, fast. Every time you want to add a new add-on, price is calculated per user. Some of them allow for a limited number of licenses so you don't have to buy one for every user; other modules force you to pay for all users, no matter if they'll use it or not. Even for some third party add-ons, you have to purchase both a subscription to whatever software you want to use, plus pay a fee to integrate with Salesforce. They become more flexible with pricing at the end of their fiscal year, but they're quite rigid otherwise, and forget about ever diminishing your number of user licenses!

AvatarImg
AvatarImg

Sebastian P.

Information Technology and Services, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

If you are a startup, keep looking. Think twice if you have 15-20 sales rep

Reviewed 8 years ago

Even though I wasn't part of the selection of the application, I must admit it is a great software, but mostly because the experience that has built into. Accounts, Contacts, Opportunities are the basic pilars of every Sales process, and the information you can manage with it gives you a lot to track sales and team performance. It takes time to train and configure it and that's why I would not recommend it for a startup (besides the cost). We wanted to have a software that could help us manage the sales process and be able to help our sales and provide information to the management, and we could get that with Salesforce.

Pros

The experience that the software has embedded in the features and the ability to configure and adapt it to our processes. One example of this is how they map the selling cycle: Campaigns, Leads, Contacts, Accounts, Opportunities, Contracts. About features, the reporting that they have, even if with our version is limited, it's one of the most powerful I know. And you can complement it using other...

Cons

I would say that what I like least of it is their licensing model. Since they are so big, everything costs a lot, and the way they modularized the system sometimes just doesn't make sense. For example, the Professional Edition includes the ability to create forecasts out of the Opportunity pipeline, but it requires the ability to configure permissions and user profiles that you can't do with that edition!...

AR
AvatarImg

Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Robust Customization Meets Steep Learning Curve

Reviewed 3 months ago

Salesforce Sales Cloud has proven to be a robust and comprehensive platform, offering a wide array of customization options that cater to varying business needs. The ability to tailor the platform, coupled with a rich set of features, significantly enhances relationship management with clients, prospects, and partners. However, the steep learning curve and complexity of the platform can pose challenges,...

Pros

Salesforce Sales Cloud is highly praised for its robust customization and configuration capabilities, allowing users to tailor the platform to meet their specific operational needs, which is invaluable for managing various relationships including those with prospects, clients, and partners. Another strong suit is the provision of learning resources through Trailhead, a free learning platform that facilitates...

Cons

Salesforce Sales Cloud, despite its extensive capabilities, presents a steep learning curve, particularly for new users, necessitating time and training for proficient usage​​. The platform's complexity, while beneficial for customization, can be overwhelming especially for small companies, posing a challenge for those with limited technical expertise​​. Additionally, the cost factor is a notable concern among users, as the pricing might be substantial, potentially forming a barrier for smaller organizations or those with tighter budgets​​​​. Moreover, some users have pointed out minor technical issues, like the challenge of sorting line items in a quote, indicating room for improvement in certain functional aspects​​.

IT
AvatarImg

IRWIN T.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

"La mejor herramienta para la gestión y automatización de ventas

Reviewed 4 months ago

Actualmente, la plataforma elimina la necesidad de que nuestra empresa adquiera y retenga a la mayoría de nuestros clientes. Somos una empresa internacional especializada en la producción de muebles y textiles de alta calidad, razón por la cual mucha gente quiere hacer negocios con nosotros. No podríamos hacer crecer nuestro negocio sin un CRM tan potente como Marketing Cloud.

Pros

las características más populares de Salesforce Cloud es la escalabilidad. Ya sea una pequeña empresa emergente o una gran empresa, la plataforma se puede personalizar para satisfacer sus necesidades específicas. La capacidad de utilizar una variedad de complementos, software e instalar sitios web personalizados lo hace extremadamente flexible, lo que le permite adaptarse a medida que su negocio crece...

Cons

Una de las áreas que se puede cambiar es la ventana gráfica. Es una buena idea arrastrar y soltar contactos/cuentas/oportunidades en la vista de lista en lugar de crear filtros. A veces, los filtros para nuestros productos son difíciles de crear; si intentan crear una lista para ver a otros clientes, comuníquese con nuestro gerente de sf para crear campos personalizados para permitir el arado.

Showing original review in Spanish. See translation

AvatarImg
AvatarImg

Bo K.

Banking, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My best sidekick!

Reviewed 4 months ago

The design of the product that enables the team to gather all the customer's data in one place makes it one of a kind. Created and managed lots of marketing campaings with Salesforce as well.

Pros

I cannot think of a day without Salesforce Sales attached next to me as it is my greatest helper! By Salesforce we managed to build such relationships and managed to grow revenue and cannot think of other product. The activity management is such a professional way to maximise productivity. Clients also use Salesforce and it makes effective communication and collaboration with stakeholders, suppliers and customers.

Cons

Some customer interactions may fail if they are not using the same version of the product. It constantly asks for updates to the latest version otherwise some features may not work properly. Customer service needs to action as soon as possible with any queries.

YY
AvatarImg

Yanyu Y.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce simplifies sales and customer relationship management

Reviewed 4 months ago

Our overall experience with Salesforce has been excellent, from serving as a database for our recruiting teams to monitoring the progress of leads. Being able to ensure a solid sales management strategy is highly recommended for everyone, whether an individual or a company. It has been an excellent tool for our sales teams. The ability to have a solid sales management strategy is really recommended; Salesforce offers us a wide range of features and functionality that help us streamline processes, improve efficiency and improve customer relationships.

Pros

The online community and personalization features of Salesforce's Sales Cloud are exceptional. I was okay with creating an account and tailoring it to my specific needs with the help of the excellent support staff. I may discover several accessible tutorials and demos to help you learn the software. The ability to search by a variety of criteria (email address, name, phone number, etc.) is a significant plus. Internally, we rely on Salesforce for effective sales tracking, marketing campaign management, task tracking, and calendar administration. Our outreach staff are tasked with making initial contact with a defined population and bringing them in for scheduled appointments. Both the service and attendance sections will benefit from this.

Cons

Internal communication possibilities are limited and should be expanded. The CRM control panel also requires a safety assessment before an external user may be added. If you want to boost sales, you need to lower prices.

CS
AvatarImg

Charlotte S.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Salesforce Sales Cloud review

Reviewed 5 months ago

I am the COO of our company, so my main focus is not sales, although I have multiple key accounts under my umbrella. I might not use all the "deeper" functionalities, but it is easy to learn, and find your way around if you are new to the program. We have expanded our use of Salesforce since we started, and we definitely have not reached the end of the program's usability.

Pros

Reports - easy overview over open, or likely to close deals, good filtering optionsConnectedness - how you can see connections between different stakeholders/roles in different projects with different account managers. It helps us understand what are client and their clinets are involved in or what they have in their pipeline.

Cons

We haven't found an easy way to create quotes directly in Salesforce, this would be a major improvement for us, as well as if we could use it for invoicing purposes. That would streamline our financial processes a lot.

AE
AvatarImg

Adrienne E.

E-Learning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce -- number 1 tool I use every day as a GTM Ops Leader!

Reviewed 5 months ago

I have overall had a great experience with Salesforce. The only other similar tool I've used in the past is Infusionsoft and Salesforce is LEAGUES better! I could never go back.

Pros

I can honestly say that I would not be able to do my job as a Director of GTM Operations without Salesforce. I like that I am easily able to track note from customer calls and use templates to make that even more streamlined. I use reporting functionality extensively and find that ability to clone reports (or save as a copy) to be something that saves be hours each week. I'm able to easily use a report I already have to deliver on what my leaders are requesting or need (often with a short turnaround). I like that I'm able to easily export data from salesforce to a spreadsheet where I can further manipulate it as needed. This is something that I find myself doing on a regular basis.

Cons

I have found the login process to be annoying and would prefer that I could us multifactor authentication in a manner without needing my phone. I prefer to not work with my phone near me so needing to authenticate sometimes multiple times per day is frustrating. As certain fields have been removed from Salesforce, I've noticed there is lack of ability to check dependencies prior to someone hiding a field.

GB
AvatarImg

Gabriele B.

Management Consulting, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Supporto per le relazioni con il cliente e le vendite

Reviewed 6 months ago

La mia esperienza con Salesforce Sales Cloud è stata soddisfacente, nel tempo il software è migliorato molto, aumentando l’usabilità e difendendo sempre più intuitivo. Utilizzato il software per gestire i lead e tracciare le interazioni con i potenziali clienti, in modo tale da identificare su quali spendere energia per chiudere delle vendite, e per la gestione del processo di vendita mediante standardizzazione...

Pros

Il software CRM Salesforce Sales Cloud fornisce un supporto complete alla gestione dei processi di vendita ed alla relazione con il cliente, sia in ambito B2B che in ambito B2C. Nel software, che è possibile utilizzare online, è possibile gestire i lead, definire processi di automazione delle vendite, costruire, in base ai dati passati disponibili, previsioni di vendite future, avere un dettaglio degli...

Cons

L’aspetto più complesso di Salesforce Sales Cloud è il suo processo di integrazione con applicazione di terze parti, possibile mediante APIRESTful e SOAP, nel caso in cui queste supportino i processi aziendali gestendo informazioni necessarie anche in Sales Clod. La gestione del macchinoso processo di integrazione, la manutenzione e l’eventuale grado di personalizzazione necessario per rispettare le specificità di ogni attività elevano notevolmente il costo legato all’uso del software.

Showing original review in Italian. See translation