Salesforce Sales Cloud Pricing Plan & Cost Guide

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4.36/5 (15,544 reviews)

Salesforce Sales Cloud Pricing

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Free Trial

Competitors Pricing

Xüdle

Starting from: 149.00/month
Pricing model: Subscription

Brigade POS

Starting from: 99.00/month
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AppointmentCare

Starting from: 14.95/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

NeuroTags

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ConferenceAdit

Starting from: 300.00
Pricing model: Subscription

Salesforce Sales Cloud Pricing Reviews

Pros
  • I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of.Brenda R.Read the full review
  • I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.Amy E.Read the full review
  • It has a great customer support team that is very hands-on if you need it. It has so many great extension products that can help further your sales needs.Gabriela R.Read the full review
Cons
  • Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous.Nicole B.Read the full review
  • As a user at a startup, once you have made a lot of decisions with the CRM, it is hard to backtrack. But that is a company problem not a software problem.Maddie C.Read the full review
  • I hate that all the offers don’t show u less you are really specific in your search. I also hate they my company is really doing away with the software.Jameshia H.Read the full review
95%
recommended this to a friend or a colleague

25 reviewers had the following to say about Salesforce Sales Cloud's pricing:

Marcus Bointon

Not good enough for the price

Reviewed 2015-08-25
Review Source: GetApp

Our company started out using SalesForce. We persevered for about 9 months before deciding that it was just not working for us, and not worth it. Even basic things were simply missing - SalesForce is of course primarily about SFA, whereas we needed much more of a CRM focus, and the cheaper options simply don't cover that. For example it lacked a global contact list because (in an SFA world) contacts are considered the property of competing sales staff, not a central resource. We could have added these essentials by upgrading to a higher pricing plan or adding custom apps, but the cost became prohibitive. We wanted to develop and sell a custom app through the app store - only to find that the lower pricing tiers (apparently 70% of the user base) would not be able to buy it, removing access to the most important segment of our market! At this point we gave up and jumped ship to 1CRM, which does everything we want for about a tenth the cost.

Pros
Quick and easy to get started Cheapest tier is cheap

Cons
Cheapest tier is pretty useless SFA focus Useful tiers are too expensive

Rating breakdown

Value for money
Ease of use
Customer support

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Tim Ramjattan

Costly

Used monthly for less than 6 months
Reviewed 2020-01-02
Review Source: Capterra

It was good, but I switched and now have a trial going with Podio and Lionsdesk, much cheaper applications for my business.

Pros
I like the customer support of the software, very responsive and educated help. I also like th functionality

Cons
This software is way too expensive for 2020, there are many CRM systems that cost a fraction of the price when all you need is a database to keep track of your client relationships. I really dont like the price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Sergio Obolevich

I like it but it's very expensive

Used monthly for less than 6 months
Reviewed 2019-09-20
Review Source: Capterra

I've just have my trial, it went fine, but coudn't afford the pricing.

Pros
I like that has all the features as a seller you need to sell your services or products. You can easily follow up your customers and give value.

Cons
I don't like that it's very expensive to my budget. I'm a small enterpreneur and I can't afford it's price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Luke Barrett

Great for my team

Used daily for less than 6 months
Reviewed 2018-07-19
Review Source: Capterra

Pros
I loved to clean feel of this, super simple and very professional. My team found it easy to use. And that is great.

Cons
The price. Omg I wish it was cheaper. A lot of other companies are using it but we could no afford it any more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Powerful platform

Used monthly for 2+ years
Reviewed 2020-04-29
Review Source: Capterra

My overall experience with Salesforce has been flawless so far.

Pros
Salesforce is the market leader in enterprise-level CRM software, it can do pretty much anything you may need.

Cons
Nothing, the price point is not cheap but it does provide good value for money compared to the alternative of not using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Salesforce Rocks!

Used occasionally for free trial
Reviewed 2018-09-24
Review Source: Capterra

Pros
I loved how it easy it was to find and the set-up guidance is great!

Cons
I liked the price the least. Could be cheaper.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Darryl Fraley

Great CRM with intense features & integrations

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

Pros
I love how salesforce integrates with anything and everything. It reduces steps in my workflow of managing leads/clients.

Cons
Expensive. I wish products like this were cheaper and more affordable. I understand development goes into them, but they should still be more affordable.

Rating breakdown

Value for money
Ease of use
Features

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Anonymous

I like the software a lot, but I couldn't continue to use after I closed my e-comm store.

Used weekly for less than 6 months
Reviewed 2018-04-04
Review Source: Capterra

Earning more customers Getting more sale

Pros
You got customers with the software You got all their contact information to do marketing with them.

Cons
The cost: The price is not affordable even though the standard plan. I mean that they need to make affordable price!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Camila Luchete

I use for my job

Used weekly for free trial
Reviewed 2020-06-12
Review Source: Capterra

Pros
This software is a customer relationship management solution so is so important for my job. I enjoy

Cons
I think the price can be cheaper but I like this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Salesforce feedback

Used daily for 6-12 months
Reviewed 2018-09-06
Review Source: Capterra

all the sales process from the finding the contacts, converting to leads and deals and I led all the sales team using salesforce

Pros
The complexity of the tool that helps to collect up-to-date information and helps to easily work with all data collected

Cons
Price conditions - competitive solutions can be founded, not the same but much cheaper

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Aaron Urias

Wouldn't use again

Used weekly for less than 6 months
Reviewed 2017-12-16
Review Source: Capterra

Able to better take care of patients using this software.

Pros
Cheap and very inexpensive. The layout of the program is great with its bright colors and icons. Very nice job in thiscarea

Cons
It works kind of slow, so it's ineffective at times. Setup wasn't economical. And it takes a while to get familiar with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rachael Grace

Good software.

Used weekly for less than 6 months
Reviewed 2016-12-06
Review Source: Capterra

I'm still a bit new with salesforce software but from the experience I have had with them so far, I can say that they do have some good software's out and for a decent price. I haven't had any bad experience with them.

Pros
Nice softwear fast and easy

Cons
Could be a little bit more cheaper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Gonzalo Gómez de la Cal

5 year experience with this great tool.

Reviewed 2015-05-15
Review Source: Software Advice

Pros
The flexibility and quick implementation times, also being updated with new great features 3 times a year!

Cons
Pricing on storage is really high, storage from any other company is much cheaper.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Charis Peters

Excellt sotware

Used daily for less than 6 months
Reviewed 2017-05-09
Review Source: Capterra

Pros
Great. The customer support is particularly very good. The features and functionality are great as well

Cons
I do find the price a little expensive. I'm not sure if it's just me. It has to be cheaper in order to get more people

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

The King of the Hill in CRM software.

Used daily for 1-2 years
Reviewed 2020-02-24
Review Source: Capterra

Love it, but unable to afford it. Would return to SalesForce if my budget allows.

Pros
SalesForce is the King of the Hill when it comes to a CRM tool. If you are looking a high value tool that provides every thing you need, then SalesForce is the tool for you.

Cons
Price, Price, Price. SalesForce while the best tool in the market for CRM, it does come with a hefty price tag if you want it with all of the good stuff. Pared down versions are available, but you loose out on benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Salesforce for everyone

Used daily for 1-2 years
Reviewed 2017-05-23
Review Source: GetApp

Salesforce for everyone... Amazing app can implement anywhere and everywhere... We applied it for everything, ticketing tool, inventory management, people management

Pros
All Good... Specially reports are amazingh

Cons
Expensive :D.... Make it cheaper...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Louis Rooney

Useful bu expensive

Used occasionally for 2+ years
Reviewed 2020-03-18
Review Source: Capterra

Overal a great tool, especially for companies that have a lot of existing software that will need to be integrated. But shop around before investing, as there are other products on the market that can perform the same or better for a lot lower price.

Pros
The tool is comprehensive, allows for a lot of complex integrations and as we know in 2020 a CRM is essential for any sales teams.

Cons
Simply put, compared to other alternatives on the market, its flexibility is offset by its cost- there are other cheaper alternatives that can be much more flexible

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rachel Nix

Salesfoce - Our Miracle Tool

Used daily for 2+ years
Reviewed 2020-01-22
Review Source: Capterra

My overall experience with Salesforce is a positive one. I started with the Trailheads, which were the BEST way to learn how to use the software. From there, everything else has been pretty simple and fast. We use Salesforce to track client interactions, leads, proposals, and team wins.

Pros
We love that Salesforce is extremely customizable. Since re-implementing the software in 2017, we have customized dozens of features that help us track things the way that we need them to be tracked. Logging in and logging information is extremely easy for everyone with licenses, varying from our administrators to our engineers. Our favorite feature is the reporting portion. Those reports save our lives each month.

Cons
10 licenses alone cost quite a pretty penny. We would love to eventually have more folks on the software, but we can't afford the expensive prices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Erik Larson

Best in Class

Reviewed 2016-03-08
Review Source: Software Advice

Pros
Honestly, Salesforce has just been around long enough to get the high level integrations set up. There are so many different software platforms that plug into this system, that it's hard to beat. Not only that, they have had years of iterations on the software, so odds are if you have had a problem with sales, Salesforce, or a 3rd party integration, has found a way to fix it.

Cons
Being at the top of it's class also brings top of class pricing. It's hard to get into saleforce on the cheap as a medium sized company, but if you can afford it, it's worth it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Full-functioned CRM, but comes at a price

Used weekly for 6-12 months
Reviewed 2018-05-21
Review Source: Capterra

Pros
Easy to set up opportunities, field-history tracking, and reports. Extensive third party apps extend CRM capabilities.

Cons
Salesforce's pricing expensive. There are other CRMs that are more affordable for smaller businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Productive Cloud Management Tools

Used daily for 6-12 months
Reviewed 2018-06-19
Review Source: Capterra

Pros
Their CRM platform is very easy to use and manage across many departments for my business. I also like how intuitive and simple the UI is across all their applications.

Cons
Personally, I do not like the pricing for their CRM. I believe it could be cheaper due to how many customers they have; unless they add more features to equate for the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Daniel Cavazos

Top of the line

Used daily for 1-2 years
Reviewed 2017-01-25
Review Source: Capterra

Best I've ever used hands down but also the priciest. If you can afford the sticker price this is the Ferrari of customer relationship management software.

Pros
Fast & robust

Cons
Expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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MANUEL PLATA

very cool but expensive

Used occasionally for free trial
Reviewed 2020-12-27
Review Source: Capterra

Pros
very easy to use i had no problems using the interface at all.

Cons
it was too expensive it could have been cheaper

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Mayowa Lasode

Salesforce

Used weekly for less than 6 months
Reviewed 2021-02-20
Review Source: Capterra

Overall, it’s good for the price.

Pros
It’s good that this software isn’t so expensive.

Cons
Honestly, this application lags so much and it’s kinda annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great product if you have some money to spend

Used daily for 6-12 months
Reviewed 2018-09-09
Review Source: Capterra

If selling is your main goal, then salesforce is an ideal tool!

Pros
This is an incredibly powerful tool to use to manage your customers, follow ups, drive sales goals etc. It's great for sales teams as it can muster up some healthy competition and make selling fun.

Cons
It's a bit expensive if you are a small company, you may be able to find something less powerful and not as user friendly but can meet your needs at a cheaper price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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