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Andrea D.
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34.99
/user
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Free trial
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48
Per month
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Free trial
Price starts from
33
Per month
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Free trial
Price starts from
3850
Per year
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Free trial
Price starts from
49
Per month
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Free trial
Avash K.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.
While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few...
I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.
Paul B.
Writing and Editing, self-employed
Used daily for 2+ years
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Polished sales process. Lots of promises. Bright, enthusiastic young people. Pricing that hooks you in. The reality" You are on your own. If you signed up for too many licenses, tough luck. If you are having trouble using it; live with it. If you didn't set it up right, that's your problem. Eventually, we dumped it and went to a simpler tool. Boy, was I a fool to think this would be easy. Staff resistance was an issue. People were too busy to keep it up to date. It was like you needed a team just to track the project tracking, data entry and reporting. Not ideal for a business where every client and every engagement was unique. Oh, the money I wasted.
The prospect of improving project tracking, opportunities, etc. for the ad agency side of our business. It was going to change our business life. It really seemed like a good idea.
The set up process was poor, hence we didn't help ourselves much by the inept, unschooled effort in setting this tool up. It required the commitment of more time and staff than as a four-person enterprise we had to spare. But no one told us that. Frankly, the legal pad that we used to keep track of issues and opportunities was far better than this expensive nightmare that withered off eventually due to non-user-friendliness. It's great for a big company, but once they sold us and we signed on for three long years, we were sunk. Even the print and format of the reports was too small. Maybe we were incompetent, but no SaaS user should ever be so up a creek.
santosh b.
Automotive, 10,001+ employees
Used daily for 2+ years
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The overall experience with Salesforce Sales cloud was excellent. We are using Sales cloud to capture Lead generations using Web-to-Lead models, etc. A lot of features can be implemented using available out of box functions. There is less customization needed using the developers help to reinvent the wheel again and avoid more issues and downtime to release.
Salesforce has a lot of features which we can use right away and has the benefit to build many automations and integrate other systems on the Salesforce platform with less hassle and more reliable way. Salesforce provides more ways to implement new things in the system using best practices.
Salesforce support can be more quicker than current turn-arounds. The pricing could be less with purchasing more bundles in the Salesforce platform. The UI can be more better with changing color palettes and make the UI changes more quicker avoiding cache issues on the browser.
Federico A.
Verified reviewer
Financial Services, 1-10 employees
Used daily for 2+ years
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This item is great and very important in our company, once you start using it you cannot go back to free or cheap CRMs.
We loved that this tool became an indispensable part of our strategic meetings, provides valuable information, it is customizable, works in the cloud, not hard to implement and allow all levels in tha organization to perform analysis.
The main disadvantage is the price, it is one of the most expensive CRMs in the market. It does have a 3-4 months learning curve.
Melissa H.
Verified reviewer
Computer Software, 1,001-5,000 employees
Used weekly for 2+ years
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Customization options abound, allowing you to make the application exactly what you want it to be. It's also a lot of fun to play with. I've used it with a few clients of mine, each with a somewhat different set of needs, and it worked well. We can also benefit from easy connectors available with other service providers, as well as a significant amount of automation.
It's great that you're able to work with so many different programs. It's great that you can tailor it to your company's specific requirements, too. Salesforce provides some of the best and most user-friendly workflows we've ever encountered. Salesforce Sales Cloud's scalability is another feature I appreciate greatly. There are few CRMs that cater to a wide range of business sizes and can be scaled up or down as the needs of the organization change.
Overwhelming when implemented incorrectly. There are times when it's difficult to keep track of everything. Small-business pricing might be improved, in my opinion. Also, there is a learning curve, but that's fine because CRMs are all the rage these days. I've utilized up to this point.
Frank P.
Market Research, 11-50 employees
Used daily for 2+ years
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It helps us manage contacts and their journey through he sales funnel. It helps us accurately forecast sales and team needs over months fo negoatiations.
I like that is is universally deployed. And has more functionality than we will ever need - so we're not looking for solutions we can't have.
The cost and the rigid annual contracts. The fact that if we need to delete to licenses but still have to pay for them through the remainder of the contract is unfair.
Ankush B.
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used weekly for 2+ years
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Salesforce Sales Cloud is gamechanger tool and highly recommended for big enterprises. Sales pipeline analysis and reporting is quick and easy.
Salesforce Sales Cloud is a feature loaded tool and very easy to use. Following are the Pros of the too: - Sales Data for specific period - Multiple attributes and fields to analyze data - Ready and quick data import/export - Follow ups - Detailed data to analyze pipeline - Quick data dashboards - Various readily available report - Helpful in sales forecasting
Although Salesforce Cloud sales is great tool for any enterprise but the pricing of the product can be reduced to reach mass audiences and enterprises.
Anonymous Reviewer
Verified reviewer
Financial Services, 11-50 employees
Used weekly for 2+ years
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With the popularity and pervasiveness of Salesforce, it probably deserves a spot on most people’s shortlists. Its longevity and interoperability with many other line-of-business systems make Salesforce a solid candidate. However, I can think of many instances where an organization would be better served by a niche product such as DealCloud or HubSpot.
Salesforce is undoubtedly the 800-pound gorilla in the CRM realm. Investments into an ecosystem that is ubiquitous and ever expanding are usually calculated good bets. Salesforce itself offers many vertical and horizontal integrations, and there is no shortage of 3rd party products and service providers. Salesforce Trailhead, its online academy, offers extensive self-paced tutorials and courses at a very competitive price: FREE. So getting ramped up on Salesforce is relatively accessible.
Out of the box, Salesforce is more of a framework than a complete solution. Some level of configuration is necessary for all but the simplest implementations. While a well-planned implementation may fit like gloves, a mediocre one will hinder usability and user adoption. On top of its above-average licensing costs, the total of ownership tends to be the higher end.
Brett J.
Automotive, 11-50 employees
Used daily for 1-2 years
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I would 100% recommend Salesforce to any sized company seeking growth based around goal-setting and team collaboration. Whether your employer has a team of 2 sales people or even 200, salesforce is the only sales tracking, data management CRM you will ever need as the accessibility and individual components that are offered to each individual user are an incredible value for what the true cost is to use Salesforce. Our overall sales have boosted an additional 20-30% as a result of switching over to Salesforce!
Salesforce is not only extremely user friendly but very beneficial to all sales associates within a set group as the reminders, sales tracking database, task manager, and calendar features have become integral components of each salesman's daily routine here at our dealership. Where we work in such a fast paced environment that's constantly changing and evolving, it's crucial to keep everyone on our Sales team on the same page regarding where vehicles stand within the sales/finance/service process to ensure we maximize every potential deal and are able to turn units as quickly and efficiently as possible with cost effectiveness in mind.
There are no cons to using Salesforce that I have encountered yet as the software has been incredibly useful so far in keeping my Sales team updated, punctual, converting more leads, and more invested in their work output but having daily reminder's set to to held each Salesman accountable for their daily tasks and follow ups.
Anonymous Reviewer
Verified reviewer
Financial Services, 1,001-5,000 employees
Used daily for 2+ years
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It is a cloud-based CRM solution One of the greatest CRM systems available today is Salesforce CRM, and it truly is the best. An application designed to help with service management, marketing, or sales. Everything we do revolves around that. Previously, we've used various applications to provide our customers and accounts with a complete picture. Because of this, the manner we conduct business with our customers has changed. We can easily track and send out orders to our consumers because it's so simple! My favorite feature is how simple it is to use and how many devices it can connect to at once. It is used by many people to obtain training and education from several sources. It records everything that happens around it.
Salesforce CRM is one of the top customer management systems in the world right now. Because it reduces the amount of labor our employees must complete, this platform ultimately benefits our company's efficiency. This platform appeals to me due to its ease of use and appealing user interface. To make it even easier to use, personalizing this platform is a crucial part of the process. The slick dashboard...
- If Salesforce isn't used effectively, it can hurt a company's growth and development. This isn't a usability issue, but I believe that Salesforce should consult with all its customers about the unique units they require and make the system more extensible as the company expands. - More thought and planning are needed to make announcing more natural, as well as to value the equipment. If the dashboards were simpler to read, the interface would be more intuitive. Additional features, such as the ability to alter reports, would be welcome. The customer who made the record may no longer be with us. You can't make modifications to a record if the record owner is changed by an administrator.
Zanna M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Very good, staff were very easy to speak to and actually they really helped me find other software or even referred me to another company for something else that I needed. Staff were perfect and very knowledgeable and attentive
Integrating, once we set up our system and what we were going to use it for, this did a world of good keeping us organised. We were only a business of 4 when we started and knew fairly early on relationships with local businesses were key to us staying open, after an incredibly helpful and informative call with sales force it made things so easy to set up. I didn’t know how much CRM in a software at the time would help but after taking the chance and settling into it with the team it because a great tool to use, especially after we hired staff that were more knowledgeable about the software themselves. Managing our business accounts with sales force is the best thing we did.
It’s expensive and getting started we worried about whether we would be able to afford it long term but it pays for itself.
Robert B.
Logistics and Supply Chain, self-employed
Used weekly for 1-2 years
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Salesforce.com is appropriate for setting up associations with a strong customer base program and a committed Business Development and Account Team. I would not prescribe Salesforce.com to little new businesses as these associations can get essential CRM usefulness from free or a lot less expensive CRM stages. However, assuming that an organization is estimated to develop, Salesforce.com is an extraordinary...
Salesforce is an amazing CRM apparatus that is not difficult to set up and use for our association. It is easy-to-use programming that provides me with a reasonable image of my business processes in diagrams and assists me with amending my business procedures. Salesforce.com is amazingly adjustable. I would not think about it as an out-of-the-container arrangement, despite the fact that its standard fields take into consideration major CRM exercises and revealing. Salesforce.com can incorporate 100s of outsider programming—as rulemaking efficiency in processes.
The announcing could be more instinctive, and the apparatus' worth requires insightful plan and design. The dashboards could be more clear, and chipping away at various tabs dials the interface back. Customization of reports and a huge number of different elements would be welcome augmentations. Assuming a client makes a record and that client is as of now not dynamic, you can't make changes to that...
Gaurav K.
Food & Beverages, 10,001+ employees
Used daily for 2+ years
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Overall we had an average experience, though It helped in managing our sales and account well but did dent our budget a little with lengthy implementation and sheer incapability of implementation partner
Sales management features are good good tracing and notifications account management geolocation integration Integration with SAP User Community Easy to Use APIs
Customer Service third party vendor implementation Overall Cost Switching cost Salesforce ecosystem has to be there to get better insights Customer reports , except Einstein
Emily S.
Verified reviewer
Human Resources, 201-500 employees
Used daily for 2+ years
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If you are a brand new Salesforce customer, regardless of your company size, MAKE SURE YOU RESEARCH AND HIRE A SOLID AND TRUSTWORTHY TEAM TO SETUP YOUR INSTANCE out-of-the-box and that THEY DOCUMENT DOCUMENT DOCUMENT everything they've done within SFDC. Also, PICK YOUR ADMINS, POWER-USERS, AND DEVELOPERS CAREFULLY AND MINDFULLY! Do NOT let inexperienced/basic users have admin rights. SFDC is SOOOOOOOO...
I LOVE Lightning as a whole, and I personally believe it was Salesforce's best huge update/release since I first started using the platform in 2011. My favorite Lightning feature is Lightning App Builder for its non-code-based UI and its simplified yet vast customization capabilities. I also f*ing love AppExchange, Trailhead, and the seemingly endless list of available integrations.
I'm sorry (but not sorry) to say, I HATE how very very little SFDC has improved their incumbent reporting and dashboard functionalities and UI. It's been one of the primary areas of SFDC, as an admin, I use the absolute most yet I always find myself having to resort to external reporting/data analysis tools (shout out to my Ride-or-Die, Excel!) to accomplish all of the data analysis and reporting needed in my role. Einstein Analytics (formerly Wave Analytics) is a godsend but costs a little too much ON TOP OF the already exorbitant price we pay just for base licenses.
Eric R B.
Verified reviewer
Computer Software, 1-10 employees
Used weekly for 2+ years
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SFS was a great solution for a company I worked for because I was able to spend the time to configure for optimal use. By understand the needs of the sales team, support team, and even our engineers who had minimal interaction with SFS, I was able to achieve a lot. I never got us into internal messaging, but I did improve our lead capture and qualification process with SFS.
SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.
The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.
Kunle O.
Computer Software, self-employed
Used daily for 2+ years
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I used the platform as an employer, employee and now as a consultant. The platform is amazing as a place to store your data and make it actionable. Salesforce is constantly investing in improvements so if something is lacking, you will usually see a new feature that fills the gap in one of its release updates. And if there isn't something, Salesforce gives you enough access to the backend that you can build it/have someone build it for you.
The ability to customize around any data solutions that your company needs is a huge benefit of the platform. And its popularity means there are integrations with most sales and marketing tools.
The setup and implementation require a Salesforce administrator. You can navigate some things on your own but without hiring someone or finding a consulting partner to customize your applications, you won't get much value.
Angel J.
Nonprofit Organization Management, 11-50 employees
Used daily for 2+ years
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Using Salesforce for many years has helped keep track of everything business. We use it to track and organize email, notes, files and reports on clients and employees. We use the dashboard feature and notifications to stay on top of needs and alerts. It makes us more efficient in our work and our planning.
I love the flexibility, the expandability, the collaboration I achieve with the entire organization has helped make us more efficient as a whole.
The software is expensive yet they did give a non-profit discount that is appreciated. The buy-in from all users is also challenging just due to it being a new software.
Regina B.
Information Technology and Services, 501-1,000 employees
Used daily for 2+ years
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I am a Salesforce Admin and I work in Salesforce daily. I enjoy using the CRM, I find it very easy to use and reliable.
I like the tons of features that Salesforce has built into it. Those features are easy to use, easy to implement, and adoption rates are relatively high, even for people without a technical background (very important for sales users).
I found Salesforce difficult to navigate when I first started using it, so it can seem daunting to new users until they get a feel for navigation. I also feel that Salesforce is rather expensive per license. I know the cost is worth it for all of the features that are provided, but still rather expensive.
Evan R.
Nonprofit Organization Management, 11-50 employees
Used daily for 2+ years
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Great! If possible, I recommend ensuring you have someone in-house with at least 3 years experience before deployment. We contract a Salesforce Developer who aids non-profits specifically to aid in back-end matters.
I love that it has given our non-profit a space to grow into. Too often, non-profits find themselves barred by limits placed on the number of Contacts being retained. Most pricing is based around this figure which is tiresome when you are looking to gain momentum without having to have constant upgrades. Salesforce is massive and delivers in what it says it will do.
It is challenging to learn. I would have appreciated options for non-profit teams to have discount pricing on trainings with use. This would have provided for shared trust in the CRM, rather than knowledge given to a few who then became internal advocates for the system.
Olufemi O.
Consumer Services, 201-500 employees
Used daily for 6-12 months
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Salesforce is a client relationship the board (CRM) stage that lets organizations oversee client questions, grumblings, and discussions, from any source, across the board place. This makes it simpler to oversee and address client issues, and to dissect deals and advertising execution, improving consumer loyalty and boosting business development through new and holding clients. The Salesforce stage...
Salesforce CRM was worked to address the issues of undertakings and huge organizations, yet as the SaaS world detonated and independent venture arrangements turned out to be more normal, Salesforce extended its extension with smoothed out alternatives that were simpler and more reasonable to get fully operational. Today, the CRM goliath offers clients of each kind admittance to incredible business...
Evaluating alternatives with Salesforce can immediately get confounded, and numerous clients gripe about an absence of lucidity with regards to what is incorporated and what costs extra. Clients who imperfect from Salesforce frequently refer to this sort of disarray.
Ron S.
Construction, 11-50 employees
Used daily for 6-12 months
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Overall my experience has been great. It's expensive, complex, powerful and huge. It will do anything you need. I've become a big fan.
Salesforce is extremely customizable. I have been able to make it do pretty much everything I need. It has allowed me to shape and mold it to perfectly fit our sales processes and workflow. I love this software. The customer support has been outstanding as well. There is always somebody that can field my questions. I like the web-hosting. I like the layout of the UI. My sales people of been ab le to quickly adopt it.
This software is expensive. Unless you buy the Enterprise license (the most expensive), you're going to get nickel-and-dimed. Just found out I'm going to need to pay $25 extra for each user per month just so I can use the API which will let me automate my integration with Quickbooks. The Salesforce Inbox app looks amazing, but that's going to cost me extra as well. Want more custom workflows? ...
Anonymous Reviewer
Verified reviewer
Nonprofit Organization Management, 11-50 employees
Used daily for 1-2 years
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I helped in implementing corporate engagement plan for donation management. It has easily defined schema and took less time to customize the module.
Easily defined, fully connected and talking features. It is widely popular in each industry sector, market leader and radical in changing the whole ecosystem of CRM industry. SaaS or PaaS it has changed whole ecosystem. Every company which is on on Salesforce has saved tonnes of money and time while focusing on their potential.
Too many customizations lead to duplicate efforts. It releases so many versions so fast that sometime unnecessary update clients do.
Sarah H.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used weekly for 2+ years
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We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.
Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.
We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.
Scott W.
Computer Software, 201-500 employees
Used daily for 2+ years
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Interactions with Support at the time were forced. In terms of Ease of use: I believe the tool was fairly simple to follow when used consistently. The lead and contact managment elements of the tool were very strong and nuanced. From generating new leads, connecting them to an email campaign, nurturing the leads to the next stages of the cycle and then converting the leads into customers. For us, selling software, converting them to clients and then using Salesforce to track the implementation and consulting component was crucial. Salesforce did a wonderful job and reducing duplication. I definitely was able to handle more volume of prospects with Salesforce and direct my attention and activities to the highest value. And that is the point of the Sales side of a CRM.
Salesforce is a fantastic option for larger businesses that need powerful sales and service functionality within an integrated environment. I was just one team member of many, but I believe the tracking ability of a robust pipeline of prospects and the tools available to capture, recall, execute and update records through an elongated sales process allowed me to be more effective and efficient with my client time. Salesforce brags on its sales, marketing, and analytics toolset and in general these did not disappoint. The drill-down capabilities from the analytics dashboards were useful. Also, the ability to tie your email correspondence with prospects to quickly recall your last interaction was critical.
The internal tools for messaging and communication appeared archaic to me and almost always circumvented in favor of our own favorited instant messaging and posting platforms. The design of the data input screens was oddly spaced and placed. It wasn't the best flow when capturing info. However, admittedly, the platform allowed for great automation in the workflow and setup of custom fields. I don't believe my company spent the time evaluating the best use of the tool. And so my advice is to get a good definition of your processes and standards so that you can utilize Salesforce to the fullest.
Anonymous Reviewer
Verified reviewer
Medical Devices, 11-50 employees
Used daily for 2+ years
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We can track all of our leads and opportunities from how they are coming from all the way to the final disposition of the leads and everything in between. We are very happy with Salesforce and can't imagine ever using another CRM.
This product was very easy to install and includes a cloud version. For most small, medium and some larger size businesses, this software will meet all of your Sales and Marketing needs. This software is a great overall value for the price point. Customer service is great!
There is a slight learning curve as this software has so must functionality and is very robust. Other than that the possibilities for your sales team with this software are limitless.