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Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Salesforce Sales Cloud Reviews - Page 5
18,715 reviews
Recommended
Patrick C.
Computer Software, 1-10 employees
Used daily for 2+ years
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Sales Cloud is the bedrock of my sales and sales operations teams. The system has been built to reduce sales peoples time on admin, reduce data errors, surface useful data at the right time and enable data and processes to flow from one team / process to the next
The ability to customise and develop the system around sales, marketing and customer service processes. This allows companies to develop Salesforce over time and add on practically unlimited standard or custom built additions
The price is high when compared to other CRM systems. However, I believe the price represents good value for money if the CRM is configured and maintained to grow with your business. Cheaper CRM system will often seem cheap in the beginning but much more expensive in the long term
Eric T.
Mechanical or Industrial Engineering, 51-200 employees
Used daily for 2+ years
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I love the program but when I need quick support it is not available. we pay for Premier support and that is simply help with entering a case.
Salesforce is one of the most powerful CRM systems around. There is a lot of functionality that can overwhelm the unprepared user. The power is in the data so if you team does not enter the data you won't get much from Salesforce. For a power user, it is very simple to use and has great capabilities.
One downside is ease of use. It is such a powerful system that a new user can be intimidated but if your processes and workflows are set, you will have no issues. Also the support is really lacking. The technology to segment your need to a specific person or department does not cover all the bases so you have to spend way too much time trying to figure where to submit your case. Google is my best support person.
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