App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

SAP Customer Experience

Enterprise CRM software

Table of Contents

Is this product right for your business?

Find out with a

SAP Customer Experience - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

SAP Customer Experience overview

What is SAP Customer Experience?

SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. Create and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.

Who uses SAP Customer Experience?

Reviews for SAP Customer Experience come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (8%), and telecommunications (7%). The most frequent use case for SAP Customer Experience cited by reviewers is CRM (44% of reviewers).

What do users say about SAP Customer Experience pricing?

Some users say SAP Customer Experience saves time and money through automation, and some reviewers find the pay-per-use licensing attractive. However, some users report high costs, limited consumption tracking, and reduced accessibility for small businesses.

Starting price

58per user /
per month

Alternatives

with better value for money

Pros & Cons

Engagement

Assistance

Deployment

Navigation

Appearance

Affordability

SAP Customer Experience’s user interface

Ease of use rating:

4.3

(245)

SAP Customer Experience pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(11)

3-4(111)

5(123)

What do users say about SAP Customer Experience?

Reviewers indicate SAP Customer Experience offers robust tools for managing client relationships, data, and reporting, helping them streamline processes and personalize customer interactions. They appreciate its extensive customization options, integration capabilities, and support for large-scale operations, though they mention high costs and the need for specialized teams for implementation and maintenance. They find its reporting and analytics features valuable for business insights and decision-making.

Users report a steep learning curve and complex user interface, which can be challenging for new users and small businesses. They say the software is powerful but not always intuitive, requiring significant training and support to use effectively.

Select to learn more

Who uses SAP Customer Experience?

Based on 245 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Telecommunications

Electrical/Electronic Manufacturing

Others

Use cases

CRM

Customer Service

Customer Experience

Account Management

Sales Tracking

SAP Customer Experience's key features

Most critical features, based on insights from SAP Customer Experience users:

Reporting/Analytics

4.7

(23)

Email management

4.4

(20)

Contact management

4.3

(18)

Mobile access

4.5

(13)

Support ticket management

4.7

(14)

Lead management

4.4

(16)

All SAP Customer Experience features

Features rating:

4.2

(245)

Automated routing

4.0

(3)

Client management

4.8

(5)

Customer complaint tracking

5.0

(2)

Customer database

4.8

(14)

Customer history

4.7

(3)

Knowledge base management

4.3

(10)

Interaction tracking

4.8

(4)

Pipeline management

3.8

(4)

Sales pipeline management

4.3

(12)

Feedback management

4.5

(6)

Forecasting

3.8

(4)

Campaign management

4.0

(2)

Lead segmentation

(0)

Live chat

(0)

Marketing automation

(0)

Multi-Campaign

(0)

Multi-Channel data collection

4.5

(2)

ROI tracking

(0)

Routing

4.0

(2)

(0)

Lead qualification

(0)

Lead generation

4.0

(1)

For startups

(0)

For insurance industry

(0)

CRM

(0)

Communication management

(0)

Channel management

(0)

Campaign planning

3.0

(1)

API

(0)

SAP Customer Experience alternatives

SAP Customer Experience

4.3

(245)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

4.0

Customer Support

4.2

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Salesforce Service Cloud

4.5

(810)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.2

Customer Support

4.3

SAP Customer Experience pricing

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about SAP Customer Experience price and value

Value for money rating:

4.0

Of 20 reviews that provide robust commentary on SAP Customer Experience's price and value, 30% mention it in a positive light.

Some users say SAP Customer Experience helps reduce repetitive tasks through automation, saving time and money. Some reviewers find the pay-per-use licensing approach attractive and appreciate its cloud-based nature for ease of use. Reviewers indicate the functionality is well-rounded and competitive in pricing. However, some users report the software is expensive, especially for small businesses and firms with tight budgets. They say the cost of implementation and maintenance can be high, and tracking consumption is limited, leading to escalating prices for normal functionality. Some reviewers feel the high price tag makes it less accessible despite its comprehensive features.

, and

To see what individual users think of SAP Customer Experience's cost and value, check out the review excerpts below.

“I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use.”

Alex P.

System Analyst.

“Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. ”

Michael B.

Project Manager

“Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms.”

Jennifer H.

Sales and Marketing Specialist

SAP Customer Experience support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Training options

Documentation

SAP Customer Experience FAQs

Q. What type of pricing plans does SAP Customer Experience offer?

SAP Customer Experience has the following pricing plans:
Starting from: $58.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. What are the benefits of using SAP Customer Experience?

Marketing: Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

Sales: Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

Services: The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

Partner Channel Management: You can use SAP Customer Experience to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

Interaction Center: Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.

Q. Who are the typical users of SAP Customer Experience?

SAP Customer Experience has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does SAP Customer Experience support?

SAP Customer Experience supports the following languages:
English

Q. Does SAP Customer Experience support mobile devices?

SAP Customer Experience supports the following devices:
Android, iPad, iPhone

Q. Does SAP Customer Experience offer an API?

No, SAP Customer Experience does not have an API available.

Q. What level of support does SAP Customer Experience offer?

SAP Customer Experience offers the following support options:
Chat