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Bright Pattern
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Contact Center Software with Embedded AI
Table of Contents
Bright Pattern - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Bright Pattern overview
What is Bright Pattern?
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
Key benefits of using Bright Pattern
#2 Omnichannel Conversations – Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.
#3 Powerful Personalization – Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.
Bright Pattern is a fast growing Silicon Valley startup, which successfully competes with big call center vendors, such as Avaya, Cisco, Five9, Interactive intelligence, Genesys, inContact and others
Starting price
Alternatives
with better value for money
Bright Pattern’s user interface
Bright Pattern pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Bright Pattern?
Reviewers indicate Bright Pattern offers responsive, knowledgeable customer support and a collaborative approach to implementation and ongoing needs. They feel the support team resolves issues quickly, provides helpful training, and is receptive to feedback, though some mention after-hours support could be improved and pricing is reasonable but not the lowest.
Users say Bright Pattern is easy to use, with intuitive navigation and quick setup for contact centers of all sizes. They report robust omnichannel capabilities and effective reporting tools, but some find custom reporting challenging and wish for further enhancements to reporting and knowledge management integration.
Select to learn more
Who uses Bright Pattern?
Based on 104 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Bright Pattern's key features
Most critical features, based on insights from Bright Pattern users:
All Bright Pattern features
Features rating:
Bright Pattern alternatives
Bright Pattern
Starting from
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Bright Pattern pricing
Pricing plans
Pricing details:
User opinions about Bright Pattern price and value
Value for money rating:
To see what individual users think of Bright Pattern's price and value, check out the review snippets below.
Eric B.
CEO
Jim S.
Manager, Technology
Bright Pattern integrations (20)
Top integrations
Bright Pattern customer support
What do users say about Bright Pattern customer support?
Customer support rating:
We analyzed 29 verified user reviews to identify positive and negative aspects of Bright Pattern customer support.
Widespread user sentiment highlights Bright Pattern's highly responsive and knowledgeable support team, quick to resolve issues.
A significant portion of users praise the ease of contacting support, noting friendly staff who assist with technical and customization needs.
Support options
Training options
To see what individual users say about Bright Pattern's customer support, check out the review snippets below.
“First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market. ”
Brian F.
Technology Director Cloud Architecture
“We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly”
Jim S.
Manager, Technology
“Questions, as well as problems have come up, and the knowledgeable support staff has always been very responsive in answering questions and resolving problems.”
Roger M.
Co Founder
Bright Pattern FAQs
Bright Pattern has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Bright Pattern?
Bright Pattern has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Bright Pattern support?
Bright Pattern supports the following languages:
English
Q. Does Bright Pattern support mobile devices?
Bright Pattern supports the following devices:
Android, iPad, iPhone
Q. Does Bright Pattern offer an API?
Yes, Bright Pattern has an API available for use.
Q. What other apps does Bright Pattern integrate with?
Bright Pattern integrates with the following applications:
Salesforce Service Cloud, Google Analytics 360, Zoho CRM, Zapier, Gmail, Oracle Service, Dynamics 365, Amazon EC2, Oracle B2C Service, PaySimple, Twitter/X, Salesforce Sales Cloud, Meta for Business, ServiceNow, Google Calendar, Aspect Workforce, Verint Workforce Management, Zendesk Suite
Q. What level of support does Bright Pattern offer?
Bright Pattern offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)
