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WaitWell
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Table of Contents
WaitWell - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
WaitWell overview
What is WaitWell?
WaitWell is a scalable, configurable, and secure queue management and appointment scheduling platform that helps organizations optimize service delivery and create seamless customer experiences. Designed for efficiency and reliability, WaitWell supports healthcare, government, higher education, retail, and financial services in managing customer flow, reducing wait times, and improving satisfaction.
Customers can schedule appointments in advance or join a virtual queue for walk-in service using QR codes, web links, SMS, or an optional self-service kiosk. Real-time updates on queue position, AI-powered wait time predictions, and turn notifications help customers feel informed and in control. Waillo Chat, an AI agent embedded within the WaitWell platform, allows customers to ask questions in natural language and receive instant, accurate answers about services, queues, and appointments, reducing frustration and improving self-service.
Staff and administrators benefit from a real-time dashboard that provides visibility into location activity, service volume, and customer flow. In addition, Waillo Insights enables managers to ask plain-language questions about WaitWell data to quickly uncover trends, identify bottlenecks, understand performance, and support better staffing and operational decisions.
Security and compliance are core to the platform. WaitWell is HIPAA-compliant and SOC 2 certified, ensuring sensitive information is protected at all times. Its open API and extensive integration capabilities make it easy to connect with CRMs, electronic health records, enterprise scheduling tools, and other business systems, supporting a unified service ecosystem.
Configurable and scalable for single offices or multi-site organizations, WaitWell adapts to branding, workflows, service types, and reporting needs. Cloud-based architecture ensures reliability and accessibility from any device, while mobile-friendly interfaces support both staff and customers on the go.
By combining appointment scheduling, virtual queuing, AI-powered wait times, conversational AI, data-driven insights, real-time dashboards, compliance, and open integrations, WaitWell delivers a complete platform for modern service delivery and operational excellence.
Key benefits of using WaitWell
Allocate resources efficiently using actionable analytics and plain-language insights from Waillo to support smarter staffing decisions.
Reduce staff workload with automated appointment scheduling, queue management, and Waillo Chat handling routine customer questions.
Quickly identify bottlenecks and adjust staffing in real time using dashboard data and Waillo Insights.
Track trends and monitor service efficiency with reporting tools and AI-powered insights derived from WaitWell data.
Scale and configure the platform for single- or multi-location operations with consistent workflows and insights across sites.
Integrate seamlessly with CRM, EHR, and other systems via open API for smoother workflows and unified data access.
Simplify complex service operations without increasing administrative burden by combining automation, dashboards, and AI assistance.
Improve staff productivity with clear visibility into customer flow, service priorities, and insight-driven recommendations.
Reduce walk-in congestion as Waillo Chat guides customers to the right service, queue, or appointment before arrival.
Maintain consistent service quality across locations with configurable workflows and centralized insights.
Empower teams with data-driven insights from Waillo to optimize staffing, reduce downtime, and improve throughput.
Provide staff with mobile-friendly tools and insight access to manage queues and appointments on the go.
Enhance customer satisfaction with real-time updates, shorter wait times, and instant answers from Waillo Chat.
Support digital transformation initiatives by combining automation, conversational AI, and operational intelligence.
Secure Single Sign-On access with inclusive, WCAG-compliant design for all users.
Protect sensitive customer and patient data with HIPAA compliance and SOC 2 certification.
Starting price
per month
Alternatives
with better value for money
WaitWell’s user interface
WaitWell pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.8
Ease of use
4.9
Customer support
4.8
Reviews sentiment
What do users say about WaitWell?
Users report WaitWell streamlines appointment booking, making it simple to schedule, reschedule, and manage appointments online. They say it saves time, reduces missed appointments through reminders, and allows clients to book easily from mobile devices. Some mention that managing group size limits can be challenging, but overall, they find it reliable for handling high customer traffic and long lines.
Reviewers appreciate WaitWell’s ease of use, describing it as straightforward and convenient for both staff and customers. They indicate that customer support is responsive and helpful, assisting quickly with any issues and improving their overall service delivery.
Select to learn more
Who uses WaitWell?
Based on 80 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
WaitWell's key features
Most critical features, based on insights from WaitWell users:
All WaitWell features
Features rating:
WaitWell awards
WaitWell alternatives
WaitWell
Starting from
250
Per month
Acuity Scheduling
Starting from
20
Per month
Jobber
Starting from
39
Per month
Checkfront
Starting from
225
Per month
WaitWell pricing
Pricing plans
Pricing details:
WaitWell Enterprise
No pricing info
Features included:
- Custom Locations
- Unlimited Visitors
- Custom Messages
- Premium Support
- Custom Integrations
- Custom Service Level Agreement
- Import Customers
- REST API Library
WaitWell Campus
No pricing info
Features included:
- Custom Workflow
- Active Directory Integration
- Service Level Agreement (SLA)
- Multi-Factor Authentication
- Report Generation
- Multi-Language Support
- Automated Appointment Reminders
- Communication Templates
User opinions about WaitWell price and value
Value for money rating:
To see what individual users think of WaitWell's price and value, check out the review snippets below.
Sonika J.
Associate Quality Engineer
Abhishek R.
Software Engineer
WaitWell integrations (25)
Integrations rated by users
We looked at 80 user reviews to identify which products are mentioned as WaitWell integrations and how users feel about them.
Integration rating: 5.0 (1)
“As a company who primarily makes sales in person, it can be hard to tie online advertising to sales. This allows me to draw a direct line from visits to our website to in-person visits. Allowing me to make more informed decisions about our marketing efforts.”
Ryan B.
Marketing Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
WaitWell support options
Typical customers
Platforms supported
Support options
Training options
WaitWell FAQs
WaitWell has the following pricing plans:
Starting from: $250.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of WaitWell?
WaitWell has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does WaitWell support?
WaitWell supports the following languages:
Arabic, English, French, German, Spanish, Ukrainian
Q. Does WaitWell support mobile devices?
WaitWell supports the following devices:
Android, iPad, iPhone
Q. Does WaitWell offer an API?
Yes, WaitWell has an API available for use.
Q. What other apps does WaitWell integrate with?
WaitWell integrates with the following applications:
Freshservice, HubSpot Marketing Hub, Salesforce Starter, Google Forms, Microsoft Outlook, Google Authenticator, Oracle PeopleSoft, Telnyx Suite, Google Workspace, Zoom Workplace, Microsoft Teams, Stripe, Salesforce.org Education Cloud, SurveyMonkey, CharmHealth, Google Meet, Google Calendar, Mailchimp, Twilio, HubSpot CRM, Google Sheets, HubSpot Service Hub, Zendesk Suite, Microsoft Excel
Q. What level of support does WaitWell offer?
WaitWell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)