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Zonka Feedback

Turn feedback into intelligence, action, and growth

Table of Contents

Is this product right for your business?

Find out with a

Zonka Feedback - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Zonka Feedback overview

What is Zonka Feedback?

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.

With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.

Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.

Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.

Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.

Key benefits of using Zonka Feedback

Effortless NPS, CSAT, CES survey & VoC program

Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more

AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition

Reputation Management to unify, monitor, and respond to online reviews

Centralized Inbox with collaborative view, tagging, and tasks

Case Management with tickets, assignments, and direct customer communication

Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams

Workflow Automation to trigger actions and close the loop faster

Reporting & Analytics with out-of-the-box dashboards and trends

Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

Starting price

199flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Surveys

Feedback

Language Options

User Interface

Zonka Feedback’s user interface

Ease of use rating:

4.8

(68)

Zonka Feedback pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(10)

5(57)

What do users say about Zonka Feedback?

It's simple buildouts for all surveys and managing how those surveys are taken.

Select to learn more

Who uses Zonka Feedback?

Based on 68 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising

Health, Wellness and Fitness

Financial Services

Hospital & Health Care

Others

Use cases

Survey

Employee Engagement

Customer Experience

Customer Satisfaction

NPS

Zonka Feedback's key features

Most critical features, based on insights from Zonka Feedback users:

Survey builder

4.7

(23)

Reporting/Analytics

4.8

(20)

Dashboard

4.9

(15)

Multi-Channel distribution

4.8

(12)

NPS survey structure

5.0

(10)

Mobile survey

4.9

(9)

All Zonka Feedback features

Features rating:

4.7

(68)

Customizable fields

5.0

(1)

Customizable questions

(0)

Customizable templates

4.8

(6)

SMS messaging

4.5

(2)

Survey/Poll management

4.8

(6)

Real-Time data

(0)

Template management

5.0

(1)

Knowledge management

5.0

(1)

Question library

4.7

(6)

Question branching

5.0

(5)

Third-Party integrations

5.0

(4)

Access controls/permissions

(0)

Pulse surveys

5.0

(4)

Feedback management

4.9

(7)

Data import/export

4.8

(5)

Skip logic

4.8

(6)

Multi-Channel data collection

5.0

(7)

URL customization

5.0

(4)

Negative feedback management

4.9

(7)

Offline response collection

5.0

(4)

Sentiment analysis

4.8

(4)

Text analysis

4.0

(2)

Customizable branding

(0)

Performance metrics

(0)

Predictive analytics

4.0

(2)

Purchasing & receiving

(0)

Trend analysis

4.0

(1)

Q&A management

(0)

Text fields

(0)

Question piping

(0)

Randomization

5.0

(1)

Templates

(0)

Tagging

(0)

Ratings/Reviews

(0)

Real-Time analytics

(0)

Surveys & feedback

(0)

Support audio/images/video

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Reporting & statistics

(0)

Site intercept survey

(0)

Response validation

(0)

Scheduled messaging

(0)

Segmentation

5.0

(2)

Scoring

(0)

Search/Filter

(0)

Customer segmentation

5.0

(1)

Customer journey mapping

(0)

Customer experience management

5.0

(1)

CSAT survey structure

(0)

Contact management

4.5

(2)

Contact database

(0)

Complaint monitoring

5.0

(1)

Commenting/Notes

5.0

(1)

Collaboration tools

(0)

CES survey structure

(0)

Categorization/Grouping

(0)

Audience targeting

(0)

API

(0)

Anonymous feedback

5.0

(2)

Alerts/Notifications

(0)

Activity tracking

(0)

360 degree feedback

(0)

Performance management

5.0

(3)

NPS of employees

(0)

NPS of customers

(0)

Multi-Location

(0)

Multi-Language

(0)

Multi-Channel communication

(0)

Mobile coupons

(0)

Message personalization

(0)

Live results sharing

(0)

Landing pages/web forms

(0)

Event triggered actions

(0)

Email marketing

4.7

(3)

Data visualization

(0)

Data extraction

(0)

Data coding

(0)

Data analysis tools

4.7

(3)

Customizable reports

(0)

Customizable forms

5.0

(1)

Zonka Feedback awards

Zonka Feedback alternatives

Zonka Feedback

4.8

(68)

Starting from

199

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.9

Customer Support

4.9

Connecteam

4.6

(4.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Vantage Circle

4.7

(5.1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

SurveyMonkey

4.6

(10.4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zonka Feedback pricing

Value for money rating:

4.9

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Feedback Management

199

Per month

Features included:

Add Brand Logo
Customizable Surveys
Email Support
Integrations
Survey Logic

AI Feedback Intelligence

999

Per month

Features included:

Add Brand Logo
Customizable Surveys
Email/Chat Support
Integrations
Multilingual Surveys
Survey Logic

User opinions about Zonka Feedback price and value

Value for money rating:

4.9

(68)

To see what individual users think of Zonka Feedback's price and value, check out the review snippets below.

“All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic.”

Mangesh S.

Founder & CEO

“I have prepared a large-scale study with the help of Zonka. It has been a swift experience and I can see many other use cases that I will be able to put in place with the help of Zonka.”

Silvina L.

principal