getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Contact Center Software with Slack

Last updated: July 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

57 software options

Zendesk Suite logo

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Ringover logo

100% cloud phone for startups and SMEs

learn more
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
CallTools logo

All-in-one predictive dialer & inbound call center solution

learn more
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Gladly logo

Cloud-based customer service platform

learn more
Gladly is a modern contact center platform with built-in AI, voice, and omnichannel tools that empower agents and scale personal support.

Read more about Gladly

Users also considered
Intermedia Unite logo

All-in-one communications & collaboration tool

learn more
Connect teams and customers in one place with Intermedia Unite®—an AI-powered platform unifying voice, video, chat, and collaboration.

Read more about Intermedia Unite

Users also considered
Playvox logo

WEM Software for customer service teams.

learn more
Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

Read more about Playvox

Users also considered
CTM logo

Conversation analytics for marketing attribution

learn more
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Avochato logo

SMS texting and live chat for sales, support & ops teams

learn more
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers.

Read more about XM for Customer Experience

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
TeamSupport Messaging & Live Chat logo

Engage in impactful conversations

learn more
Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.

Read more about TeamSupport Messaging & Live Chat

Users also considered
Kustomer logo

Modern Customer Service Software For Customer-First Brands

learn more
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Read more about Kustomer

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

learn more
Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
servis.ai logo

Powerful, easy-to-use BOMP your whole team will love.

learn more
FreeAgent CRM is a fully-featured CRM. Manage contacts, accounts, deals, tickets, projects, quotes, and more in one happy place.

Read more about servis.ai

Users also considered
uContact logo

Beautiful Contact Center Solution - Omnichannel - All in One

learn more
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

Read more about uContact

Users also considered
NUACOM logo

All-in-one Cloud Phone System for SMBs

learn more
NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

Read more about NUACOM

Users also considered
Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

learn more
Contact centers can use Stella Connect to engage agents, drive performance, utilize coaching, and increase transparency of performance with clients. Show your clients that your contact center is a trusted partner that is committed to quality and delivering exceptional, on-brand support.

Read more about Medallia Agent Connect

Users also considered
Adversus logo

Cloud-based Software & CRM solution

learn more
Adversus is a Danish cloud-based outbound sales platform, founded in 2015 in Aarhus. Built for teams that run high-volume calling operations, it gives reps an efficient workflow and managers real-time visibility into activity, campaign performance, and call outcomes. Core features include automated

Read more about Adversus

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

learn more
Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Read more about Talkdesk

Users also considered
Soon logo

AI-Powered Shift Scheduling and WFM for Modern Teams

learn more
Soon optimizes contact center operations with AI-driven scheduling, real-time forecasting, and automated shift planning. Seamlessly manage agent availability, shift swaps, and time-off requests while integrating with your preferred tools for improved efficiency and customer satisfaction.

Read more about Soon

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Blitzz logo

Video-powered technical support platform

learn more
Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

Read more about Blitzz

Users also considered
Positive User logo

The engine of growth. An all in one solution for user data.

learn more
Positive User is an omnichannel emailing and customer engagement platform aimed at boosting engagement and improving conversion by using a single data source for your customers.

Read more about Positive User

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Yes—you can scale and keep the human touch. Front is a customer operations platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered