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Top Rated CRM Software with Contact Database in 2025
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2025
A contact database centralizes customer information, tracks communication history, and allows for easy organization and retrieval of data. It facilitates effective relationship management, personalized interactions, and informed decision-making for sales and marketing efforts. Our reviewers in CRM software rated this feature as highly important.
10 Best CRM Software with Contact Database
How we picked the 10 top rated products
We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the CRM software category. They also needed to have sufficient reviews about contact database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.
Details for the 10 best products
Brevo
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User insights about the contact database feature
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Manish Shaw
Growth Marketer
per month
Comprehensive marketing tools
Effective email marketing
Support for small businesses
Efficient campaign creation
Slow performance issues
Restrictive email limits
Challenges with email sending
Pipedrive
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User insights about the contact database feature
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Luis Tuna
Business Operative Assistent
per month
Efficient sales pipeline management
Intuitive and customizable interface
Customizable sales stages
Effective sales team management
Enhanced team collaboration
Limited reporting capabilities
Inefficient search and filter functions
Subpar contact management
Inconsistent user experience
Limited automation features
Zoho CRM
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User insights about the contact database feature
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per month
Comprehensive sales management
Efficient client management
Effective customer tracking
Robust lead management
Scalable for various business sizes
Frequent user issues
Inadequate customer support
Outdated user interface design
Need for performance improvements
Complicated navigation
HubSpot CRM
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User insights about the contact database feature
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Marianela Fernandez
Water Treatment Consultant
per month
Efficient lead tracking
Centralized client information
Comprehensive email tracking
Integrated sales and marketing
Versatile CRM functionalities
Frequent technical issues
High costs for advanced features
Limited reporting capabilities
Inadequate user account management
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User insights about the contact database feature
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Victor Lethbridge
Owner
per month
Extensive customization options
Robust contact management
Comprehensive CRM features
Efficient group organization
Effective client management
Frequent performance issues
Persistent technical issues
Unreliable syncing capabilities
Inconsistent software versions
Problematic software upgrades
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User insights about the contact database feature
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per month
Comprehensive tracking capabilities
Effective client management
Robust CRM functionalities
Advanced sales management tools
Enhanced organizational capabilities
Slow performance speed
Complex setup and configuration
Steep learning curve
Challenging user experience
Not ideal for small businesses
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User insights about the contact database feature
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per month
Comprehensive sales management
Effective customer relationship management
Enhanced team collaboration
Efficient task management
Seamless Microsoft integration
Slow performance speed
Disruptive software updates
Steep learning curve
High costs and complexity
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User insights about the contact database feature
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per month
Facilitates small business expansion
Effective sales pipeline management
Streamlined customer management
Inconsistent issue resolution
Subpar email management
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User insights about the contact database feature
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Harnais Mae Cabaluna
Digital marketing
per month
Efficient prospecting tools
Comprehensive customer tracking
Robust social media integration
Streamlined team organization
Effective client management
Frequent technical issues
Limited reporting features
Confusing and high pricing
Underdeveloped mobile app
Inefficient email management
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User insights about the contact database feature
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per month
Responsive customer support
Efficient sales tracking
Reliable technical support
Slow loading times
Frequent bug issues
Other Top Rated CRM Software with Contact Database in 2025
journey.
The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time.
The Sales CRM With A Refreshing Human Touch. CRM, Email Marketing, Social Posting, Texting, Video Email, And More. Easy Human Access.
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Clio is a cloud-based legal practice management solution that lets you manage your law firm securely from anywhere
Key features for CRM software
Based on GetApp's analysis of verified user reviews collected between July, 2021 and August, 2024
- Contact Management: Reviewers highlight the ability to centralize and customize contact information, track interactions, and segment contacts for targeted campaigns, improving customer engagement and strategic planning. 93% of reviewers rated this feature as important or highly important.
- Sales Pipeline Management: Users appreciate the visual representation and customizable stages of the sales pipeline, enabling clear tracking, forecasting, and management of deals from initial contact to closing. 90% of reviewers rated this feature as important or highly important.
- Lead Management: Reviewers value features like lead scoring, automated follow-ups, and comprehensive tracking, which help prioritize high-potential leads and improve conversion rates. 90% of reviewers rated this feature as important or highly important.
- Reporting/Analytics: Users note the importance of customizable dashboards and real-time insights for tracking performance metrics, making informed decisions, and optimizing sales and marketing strategies. 87% of reviewers rated this feature as important or highly important.
- Lead Capture: Reviewers emphasize the efficiency of capturing leads from various sources, automating follow-up activities, and ensuring no potential opportunity is missed. 86% of reviewers rated this feature as important or highly important.
- Task Management: Users appreciate the ability to organize, prioritize, and track tasks, assign responsibilities, and set reminders, enhancing productivity and ensuring timely completion of activities. 85% of reviewers rated this feature as important or highly important.