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Top Rated CRM Software with Contact Database in 2025

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2025

A contact database centralizes customer information, tracks communication history, and allows for easy organization and retrieval of data. It facilitates effective relationship management, personalized interactions, and informed decision-making for sales and marketing efforts. Our reviewers in CRM software rated this feature as highly important.

10 Best CRM Software with Contact Database

Product
User rating
Starting price
Brevo logo
9
usage based/per month
visit website
Pipedrive logo
14
per user/per month
visit website
Zoho CRM logo
14
per user/per month
visit website
HubSpot CRM logo
20
per user/per month
visit website
Act! logo
30
per user/per month
Salesforce Sales Cloud logo
25
per user/per month
Dynamics 365 logo
50
per user/per month
Nutshell logo
13
per user/per month
Nimble logo
29.90
per user/per month
eWay-CRM logo
20
per user/per month

How we picked the 10 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the CRM software category. They also needed to have sufficient reviews about contact database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 10 best products

Brevo logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.5
Sales Pipeline Management --

User insights about the contact database feature

Reviewers appreciate Brevo's contact database for its simplicity, organization, and ease of use. They find it easy to upload, segment, and manage contacts. Users value the ability to filter and create lists, as well as the integration with other tools for importing contacts. They also mention the high storage capacity and the helpfulness of the database for targeted campaigns and contact management.
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“Brevo's contact database has a great interface, allowing me to see all my contacts in one list, or by segmentation. See where your contact came from is a real bonus feature.”
“It offers a decent database for contacts and the best part of Sendinblue is that it allows you to store unlimited contacts.”
Starting price
9usage based /
per month
visit website
Pros and Cons based on 2,927 verified reviews
Verified reviewer profile picture

Comprehensive marketing tools

Effective email marketing

Support for small businesses

Efficient campaign creation

Slow performance issues

Restrictive email limits

Challenges with email sending

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the contact database feature

Reviewers highlight Pipedrive's contact database for its ease of use, organization, and customization options. They appreciate the ability to segment contacts, track interactions, and integrate with other tools. Users find it simple to import contacts, manage data, and access information on the go. They also value the intuitive interface and the database's role in improving sales processes and customer relationships.
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“Contact Manager plays a vital role in Pipedrive by overseeing the contact database, ensuring data integrity, facilitating efficient communication, and leveraging customer insights to drive successful sales outcomes”
“The contact database in Pipedrive is critical to efficient contact management. It provides a comprehensive view of each contact's interactions with the company. The database enables contact segmentation to enable personalized communication strategies. Optimize workflow through integration with other tools and systems. Collectively, this is critical to improving the sales process and maximizing revenue opportunities.”
Starting price
14per user /
per month
visit website
Pros and Cons based on 3,047 verified reviews
Verified reviewer profile picture

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Zoho CRM logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the contact database feature

Reviewers appreciate Zoho CRM's contact database for its centralized storage, customization options, and integration with other Zoho modules. They find it easy to manage, segment, and access contact information. Users value the ability to track interactions, automate data collection, and use advanced search and filtering capabilities. They also mention the database's role in enhancing productivity and customer relationships.

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“Like contact management, contact database also a critical module in a CRM platform. We can import the contacts if we have a bulk data. There are options to filter your contacts alphabetically and many other parameters from your left panel”
“ the Contact Database in Zoho CRM is crucial because it helps businesses manage their relationships with customers and leads more effectively, leading to improved customer satisfaction, streamlined communication, and data-driven decision-making.”
Starting price
14per user /
per month
visit website
Pros and Cons based on 6,945 verified reviews

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
HubSpot CRM logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the contact database feature

Reviewers appreciate HubSpot CRM's contact database for its ease of use, organization, and customization options. They find it simple to segment contacts, track interactions, and integrate with other tools. Users value the centralized storage of contact information, which supports targeted marketing and personalized communication. They also mention the ability to import and export contacts and the intuitive interface.
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“The contact database can be customized, and viewable, based on the roles that we have established within our organization, in addition to having security rules to ensure the valuable content that we have in marketing management”
“I love having all my contacts in one platform, and the ability to differentiate between new leads, cold leads and hot leads, and having existing clients on the same database which makes it easy for you to service existing clients”
Starting price
20per user /
per month
visit website
Pros and Cons based on 4,359 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Act! logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.3
Sales Pipeline Management4.0

User insights about the contact database feature

Reviewers appreciate Act!'s contact database for its comprehensive and easy-to-use capabilities. They report it is simple to find, add, and manage contacts, even with high volumes. Users value the ability to tailor fields, download and upload lists, and track interactions. They find it essential for daily business operations, organizing contacts, and facilitating follow-ups and sales tracking.
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“Every detail that you can imagine can be captured, saved, and retrieved for every contact you add to the database ... forever. I started using ACT in 1984. I currently have 5233 contact in my ACT Database.”
“Referencing thousands of clients or individuals is quick and easy. They can be categorized into different groupings to help target different physical areas or different services we provide.”
Starting price
30per user /
per month
Pros and Cons based on 822 verified reviews
Verified reviewer profile picture

Extensive customization options

Robust contact management

Comprehensive CRM features

Efficient group organization

Effective client management

Frequent performance issues

Persistent technical issues

Unreliable syncing capabilities

Inconsistent software versions

Problematic software upgrades

See pros and cons details
Salesforce Sales Cloud logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the contact database feature

Reviewers highlight Salesforce Sales Cloud's contact database for its robustness and ease of use. They appreciate the centralized storage of contact information, which facilitates efficient communication and personalized interactions. Users value the ability to segment contacts, track interactions, and integrate with other tools. They also mention the database's scalability and advanced search and filtering options.

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“Contact Database allows for a smooth transition and interaction between all teams. For example when territories are reassigned it is simple and very easy for the new relationship manager to continue the conversation with the client. Also, allow the business to track the number of touchpoints made with a given client from the initial contact to the point of conversion”
“The contact database is set up very well to capture and categorize contacts, link to customers, capture information, etc... The process is intuitive and it's easy to find contacts after the fact, and understand their connection to others in the database. ”
Starting price
25per user /
per month
Pros and Cons based on 18,815 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the contact database feature

Reviewers highlight Dynamics 365's contact database for its centralized repository, customization options, and integration with Microsoft tools. They appreciate the ability to segment contacts, track interactions, and analyze customer behavior. Users find it user-friendly, secure, and efficient for managing large volumes of contact data. They also value the collaboration features and the insights provided by the database.

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“The Contact Database in Dynamics 365 centralizes customer information, enhancing CRM capabilities for better customer relationship management and targeted marketing efforts.”
“ Dynamics 365's Contact Database offers centralized information management, customization options, seamless integration with Microsoft tools, robust data analysis capabilities, and a focus on security and compliance.”
Starting price
50per user /
per month
Pros and Cons based on 5,798 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details
Nutshell logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the contact database feature

Users report that Nutshell's contact database is easy to manage and maintain. They find it helpful for centralizing and organizing large numbers of contacts across various industries. Reviewers appreciate the ability to import contacts via Excel, customize fields, and track communication history. They also value the reminders for follow-ups and the ease of accessing and updating contact information.

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“My favorite aspect of this feature is that it recognizes double entries and alerts me, allowing me to merge information noted on both entries into one. This helps me keep my list accurate and updated.”
“Contact Management: Nutshell allows you to centralize and organize your customer and prospect data, making it easy to access important information about your contacts, such as their communication history, interactions, and preferences.”
Starting price
13per user /
per month
Pros and Cons based on 542 verified reviews

Facilitates small business expansion

Effective sales pipeline management

Streamlined customer management

Inconsistent issue resolution

Subpar email management

See pros and cons details
Nimble logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.4
Sales Pipeline Management4.2

User insights about the contact database feature

Reviewers indicate Nimble's contact database is centralized, organized, and user-friendly. They appreciate its ability to store and manage contact details, social media profiles, and notes. Users find it easy to access, update, and segment contacts for targeted communication. They also value the integration with email and the high storage capacity, which helps in maintaining accurate and comprehensive client profiles.
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“In essence, the Contact Database in Nimble acts as a foundational tool that enhances organization, communication, and relationship management within the platform, contributing to more effective and personalized interactions with your contacts.”
“Nimble provides a centralized database for storing and organizing contacts, including their contact information, social media profiles, and more.”
Starting price
29.90per user /
per month
Pros and Cons based on 1,883 verified reviews
Verified reviewer profile picture

Efficient prospecting tools

Comprehensive customer tracking

Robust social media integration

Streamlined team organization

Effective client management

Frequent technical issues

Limited reporting features

Confusing and high pricing

Underdeveloped mobile app

Inefficient email management

See pros and cons details
eWay-CRM logo
Reviews Sentiment
 
 
 
1-2
3-4
5
Key Features
Contact Management4.5
Sales Pipeline Management4.2

User insights about the contact database feature

Reviewers appreciate eWay-CRM's contact database for its seamless integration with Outlook and ease of use. They find it effective for managing and organizing contacts, tracking interactions, and sharing information within the team. Users value the ability to customize fields, filter contacts, and access the database on mobile devices. They also mention the importance of this feature for their relationship-based business operations.

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“The Contact Database is a fundamental feature in "eWay-CRM" as it allows businesses to manage and organize their customer data effectively. With this feature, users can store and access customer information, track interactions, and analyze customer behavior, helping to improve customer satisfaction and retention.”
“collecting all contacts in one place and then filtering and exporting them for further work”
Starting price
20per user /
per month
Pros and Cons based on 718 verified reviews

Responsive customer support

Efficient sales tracking

Reliable technical support

Slow loading times

Frequent bug issues

See pros and cons details

Other Top Rated CRM Software with Contact Database in 2025

Bitrix24 logo

Your ultimate workspace

visit website
Bitrix24 CRM has everything you need to acquire leads, turn them into deals, receive payments, manage inventory, e-sign documents, run marketing campaigns, increase customer engagement, grow customer retention, and track sales metrics. Try our free plan with unlimited users today!

Read more about Bitrix24

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

visit website
Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Pipedrive logo

CRM solution for salespeople

visit website
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
NetSuite logo

Cloud-based business management suite

visit website
NetSuite’s CRM software is the only cloud solution that delivers a real-time 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead to opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Read more about NetSuite

Users also considered
Creatio CRM logo

CRM and campaign management solution

visit website
Creatio CRM is a full-fledged suite of products for marketing, sales, and service automation to automate the entire customer journey with maximin degree of freedom.

Read more about Creatio CRM

Users also considered
Zoho CRM logo

Customer relationship management solution

visit website
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.

Read more about Zoho CRM

Users also considered
Salesforce Starter logo

Customer relationship management tool for SMBs

visit website
Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

Read more about Salesforce Starter

Users also considered
monday CRM logo

Customer relationship management solution

visit website
monday CRM enables revenue teams to improve efficiency at every stage of the customer
journey.

The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time.

Read more about monday CRM

Users also considered
Bigin by Zoho CRM logo
Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.

Read more about Bigin by Zoho CRM

Users also considered
Less Annoying CRM logo
Category Leaders

CRM and inside sales solution for small businesses

visit website
A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
The Magazine Manager logo

Magazine management solution for digital & print publishers

visit website
The Magazine Manager is a digital magazine software. This web-based CRM is designed to manage sales, production, and marketing in a centralized platform that includes email marketing, customer relationship management, invoice processing, live notifications, and custom statements and proposals.

Read more about The Magazine Manager

Users also considered
Daylite for Mac logo

Daylite app for Mac, iPhone, and iPad.

visit website
Daylite is a customizable CRM for teams of 1-100 employees that use Macs. Keep track of all communication with clients, leads, and vendors in one place. Share with your team. and control permissions. Integrate with Apple Mail. Share with Apple Contacts & iCal.

Read more about Daylite for Mac

Users also considered
VipeCloud logo
Category Leaders

Sales CRM With Marketing Suite That Builds Rapport With You

visit website
98% of customers rate VipeCloud's Value For Money at 4 stars and above!

The Sales CRM With A Refreshing Human Touch. CRM, Email Marketing, Social Posting, Texting, Video Email, And More. Easy Human Access.

Read more about VipeCloud

Users also considered
Capsule logo

Customer relationship management solution

visit website
Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

Read more about Capsule

Users also considered
Rolldog logo

Customer relationship management solution

visit website
Rolldog is a CRM and opportunity management solution that helps businesses better manage customer relationships, while proactively tracking and scoring leads and opportunities to help increase revenue, boost sales and marketing effectiveness.

Read more about Rolldog

Users also considered
InfoFlo logo

All-in-One CRM Software Solution

visit website
Easy-To-Use CRM with contact, email, calendar, document & task management + QuickBooks, Outlook and a Google Sync. $99 + Free Upgrades

Read more about InfoFlo

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

visit website
Every CRM tool you need to manage clients, proposals, contracts, invoices, payments, and more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Claritysoft CRM logo

User-friendly customer relationship management software

visit website
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently

Read more about Claritysoft CRM

Users also considered
HubSpot CRM logo

CRM and lead management solution

visit website
HubSpot CRM is the perfect free sales tool for your small business. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM.

Read more about HubSpot CRM

Users also considered
Clio logo

Cloud-based legal practice management software

visit website
Ranked #1, Clio is the leading law practice management software used by over 150,000 lawyers and with the most 5-star reviews. The only legal software with 1,500+ reviews on Capterra.

Clio is a cloud-based legal practice management solution that lets you manage your law firm securely from anywhere

Read more about Clio

Users also considered
Constant Contact logo

We deliver success.

visit website
We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results.

Read more about Constant Contact

Users also considered
JobNimbus logo

Be more professional, profitable, efficient, and organized.

visit website
JobNimbus is a contractor software platform that customizes to your business and grows with it. With full visibility of all your jobs and their stages, our platform makes it simple to control your workflow. You can manage your processes and keep every aspect of your business running!

Read more about JobNimbus

Users also considered
Zywave Agency Management logo

Customer relationship management solution

visit website
Zywave Agency Management is a customer relationship management solution that helps businesses manage contacts, workflows, assets, files, RFPs, and other information on a centralized platform. It allows staff members to utilize the opportunity management module to monitor sales activities, create custom opportunity stages, track sales credit, and more.

Read more about Zywave Agency Management

Users also considered
Method CRM logo

Extend the Power of QuickBooks with Method CRM

visit website
The #1 QuickBooks CRM—Method CRM: extend the power of QuickBooks Online and Desktop by managing leads, tracking sales, improving customer service, and automating tasks with ease. Say goodbye to double data entry and hello to all that extra time you just saved for growing your business.

Read more about Method CRM

Users also considered
LiveAgent logo

Web-based help desk so customer service agents

visit website
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

Read more about LiveAgent

Users also considered

Key features for CRM software

Based on GetApp's analysis of verified user reviews collected between July, 2021 and August, 2024

  • Contact Management: Reviewers highlight the ability to centralize and customize contact information, track interactions, and segment contacts for targeted campaigns, improving customer engagement and strategic planning. 93% of reviewers rated this feature as important or highly important.
  • Sales Pipeline Management: Users appreciate the visual representation and customizable stages of the sales pipeline, enabling clear tracking, forecasting, and management of deals from initial contact to closing. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Reviewers value features like lead scoring, automated follow-ups, and comprehensive tracking, which help prioritize high-potential leads and improve conversion rates. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users note the importance of customizable dashboards and real-time insights for tracking performance metrics, making informed decisions, and optimizing sales and marketing strategies. 87% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers emphasize the efficiency of capturing leads from various sources, automating follow-up activities, and ensuring no potential opportunity is missed. 86% of reviewers rated this feature as important or highly important.
  • Task Management: Users appreciate the ability to organize, prioritize, and track tasks, assign responsibilities, and set reminders, enhancing productivity and ensuring timely completion of activities. 85% of reviewers rated this feature as important or highly important.