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Top Rated CRM Software with Interaction Tracking in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Interaction tracking captures and records all customer interactions across various channels, providing valuable insights into customer behavior, improving communication, enhancing collaboration, and aiding in better decision-making for sales and marketing strategies. Our reviewers in CRM software rated this feature as important.

8 Best CRM Software with Interaction Tracking

Product
User rating
Starting price
Pipedrive logo
4.5
(3K)
19
per user/per month
visit website
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
15
per user/per month
visit website
Copper logo
4.4
(622)
12
per user/per month
visit website
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month
ActiveCampaign logo
4.6
(2.5K)
15
flat rate/per month
Mailchimp logo
4.5
(17.5K)
13
flat rate/per month

See other top CRM products with interaction tracking

How we picked the 8 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the CRM software category. They also needed to have sufficient reviews about interaction tracking, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for interaction tracking, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 8 best products

Pipedrive logo

Pipedrive

Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Contact Management4.4
Sales Pipeline Management4.5

User insights about the interaction tracking feature

Users find Pipedrive's interaction tracking efficient and detailed, allowing easy logging of activities and notes from various devices. They appreciate its ability to track customer interactions across departments, compile meeting lists, and provide a clear history of communications. Reviewers also mention its importance for sales and marketing efforts.

See related user reviews

“It allows me to keep very specific detailed notes easily from my phone or my laptop”
MB

Michael B.

Executive

“Pipedrives helps us to stay up to speed with contacting clients and working together over multiple departments. ”
Rv

Radboud v.

Marketing manager

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,042 verified reviews

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,149)
5(3,558)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the interaction tracking feature

Users appreciate Zoho CRM's interaction tracking for its ability to compile conversation threads, log emails, and manage customer interactions across different channels. They find it helpful for tracking sales progress and customer engagement. Reviewers also mention the ease of use and the integration with other Zoho tools.
Verified reviewer profile picture

See related user reviews

“There are many things that I like about Zoho CRM. The foremost is the "Interaction Tracking" feature. It allows me to keep track of all the customer interactions that I have with them, so I can know when they're interested or dismissed from my company's services.”
BT

Brahim T.

Freelancer

“The interaction tracking in Zoho CRM is excellent. As mentioned above, you can see your interaction with each contact in their own dashboard - from calls to emails, to social media posts and me.This is really helpful, as you don't need to do this on separate platforms for each activity.”
Verified reviewer profile picture

Dedre M.

Freelance Writer and Blogger

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,958 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,983)
5(10,347)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the interaction tracking feature

Reviewers praise Salesforce Sales Cloud's interaction tracking for its comprehensive logging of emails, calls, and texts, which aids in customer retention and sales management. They appreciate the integration with various communication tools and the detailed reporting capabilities. Some users note the need for manual email forwarding and the impact on page speed.

See related user reviews

“Interaction Tracking is crucial because it lets me keep a detailed history of all communications with my clients. This helps me build stronger relationships and provide personalized service by remembering past interactions. ”
SS

Sujal S.

Organizer

“This feature is very important because it enables the user to quickly see all the former interactions and be aware of special considerations for each contact. This ability provides the information necessary for each contact to be treated properly as an individual, actually creating true customer service.”
LK

Lorelle K.

Property Manager

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,760 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(85)
3-4(1,627)
5(2,730)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the interaction tracking feature

Reviewers appreciate HubSpot CRM's interaction tracking for its detailed and real-time logging of emails, calls, and social media interactions. They find it valuable for keeping all team members updated, tracking sales progress, and integrating seamlessly with tools like Outlook and Mailchimp. Users also highlight its ease of use and comprehensive display of customer engagement history.
Verified reviewer profile picture

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“Wheter you are taking calls, chat on social media or through Messenger services, you can log everything in Hubspot. Also, all emails that you send and receive are collected in an organised way. You can even get notifications after emails are being opened/read.”
Verified reviewer profile picture

Maurice H.

Marketeer

“I can track all interactions with customers or owners, either to close a sale or to address the needs of customers who are already owners. This gives me a complete picture of each client, and allows me to better serve them.”
CS

Carla S.

Operation Administrative Assistant

Starting price
15per user /
per month
visit website
Pros and Cons based on 4,442 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Copper logo

Copper

Reviews Sentiment
 
 
 
1-2(37)
3-4(218)
5(367)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the interaction tracking feature

Users value Copper's interaction tracking for its seamless integration with Google Workspace, making it easy to log emails and meetings. They appreciate the comprehensive history of client interactions, which aids in organization and team collaboration. Reviewers also mention the ability to filter interactions and the usefulness of automated tracking.
Verified reviewer profile picture

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“I like that I can easily filter through different types of interactions, whether that's from myself, a member in support, our accounting department, or general records keeping. I can see at a glance the data that's most important to me at the time. ”
DE

Dallas E.

Product Specialist

“keeping track of every email sent / meeting arranged has been so useful for my role and saved my skin a few times”
Verified reviewer profile picture

Ian M.

Sales Engineer

Starting price
12per user /
per month
visit website
Pros and Cons based on 622 verified reviews
Verified reviewer profile picture

Seamless Google integration

Comprehensive tracking features

Efficient task management

Effective pipeline management

Integrated calendar features

Challenging data management

Mobile responsiveness problems

Email management limitations

High costs and deceptive pricing

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,641)
5(3,035)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the interaction tracking feature

Reviewers indicate that Dynamics 365's interaction tracking is useful for maintaining detailed records of customer communications. They appreciate its role in account management, project updates, and marketing data tracking. However, some users find the feature below average and difficult to use, highlighting a need for improvement.

See related user reviews

“Interaction Tracking is critical for management of accounts throughout a team because if we lose someone on the team, we don't lose the interaction because of Dynamics. We have created a history, and it's useful for review at end of year or end of engagement.”
CN

Crystal N.

Controller

“Cases and Notes are perfect ways to track all interactions”
RL

Regan L.

Director

Starting price
50per user /
per month
Pros and Cons based on 5,804 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details
ActiveCampaign logo
Reviews Sentiment
 
 
 
1-2(62)
3-4(792)
5(1,702)
Key Features
Contact Management4.5
Sales Pipeline Management4.4

User insights about the interaction tracking feature

Reviewers find ActiveCampaign's interaction tracking thorough and useful for monitoring email engagement and lead responses. They appreciate the ability to follow customer journeys and create personalized follow-ups. However, some users mention the complexity of setup and the need for improved tracking of individual emails.

See related user reviews

“The tracking is thorough and well-done, although we wish we had more tracking for individual, 1-1 emails that we send.”
LS

Laura S.

Communications Marketing Specialist

“I love the fact that I can follow every costumer and their choices, which makes me able o follow up in a personal manner”
LN

Laerke N.

CEO

Starting price
15flat rate /
per month
Pros and Cons based on 2,556 verified reviews

Effective sales funnel creation

Supports business growth

Robust automation features

Efficient client management

Comprehensive lead management

Frequent performance issues

User experience problems

Limited landing page options

Complex navigation and switching

High costs and complexity

See pros and cons details
Mailchimp logo
Reviews Sentiment
 
 
 
1-2(275)
3-4(6,984)
5(10,281)
Key Features
Contact Management4.4
Sales Pipeline Management4.1

User insights about the interaction tracking feature

Reviewers highlight Mailchimp's interaction tracking for its ability to monitor email engagement, including opens, clicks, and overall effectiveness. They find the heat maps and detailed analytics helpful for improving content. Users appreciate the organized display of interaction data, which aids in assessing campaign performance and understanding audience behavior.

See related user reviews

“Interaction tracking allows users to track how many clicks, link opens, and overall engagement there is with the newsletter or email that was sent out. This helps users to see how effective and engaging the content is, which allows room for improvement.”
JA

Jacqueline A.

Barista

“It is wonderful to keep track of how many people are interacting with your monthly email blasts! It has allowed me to create more engaging content.”
MT

Mary T.

Social Media Marketer

Starting price
13flat rate /
per month
Pros and Cons based on 17,540 verified reviews

Efficient client communication

Comprehensive email marketing

Streamlined newsletter creation

Effective email blasting

Support for small business growth

Issues with spam filtering

Restrictive usage limits

Challenges with issue management

Expensive for small businesses

Limited design customization

See pros and cons details

Other Top Rated CRM Software with Interaction Tracking in 2026

Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.

Read more about Zoho CRM

Users also considered
Bitrix24 logo

Bitrix24

All in one business management workspace

visit website
Bitrix24 CRM has everything you need to acquire leads, turn them into deals, receive payments, manage inventory, e-sign documents, run marketing campaigns, increase customer engagement, grow customer retention, and track sales metrics. Try our free plan with unlimited users today!

Read more about Bitrix24

Users also considered
TaskSuite logo

TaskSuite

Lending Simplified, Success Amplified.

visit website
TaskSuite revolutionizes lending with a comprehensive platform that simplifies origination, servicing, and loan management. Enhance efficiency, decision-making, and customer satisfaction with our all-in-one solution.

Read more about TaskSuite

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.

Read more about Bigin by Zoho CRM

Users also considered
Less Annoying CRM logo

Less Annoying CRM

Category Leaders

For small businesses outgrowing spreadsheets.

visit website
A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
Daylite for Mac logo

Daylite for Mac

All-in-One Business App for Service-Based Firms.

visit website
Stop wasting time using multiple apps. Daylite unifies CRM, new client opportunities, projects, tasks, notes, and email into one app designed for Apple users so you can focus more on clients and less on admin.

Read more about Daylite for Mac

Users also considered
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Cloud-based CRM and sales automation software

visit website
Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation, social collaboration, and more.

Read more about Salesforce Sales Cloud

Users also considered
Caspio logo

Caspio

Build online database applications without coding.

visit website
Caspio is the world’s leading NO-CODE platform for building online database applications without having to write code.

Read more about Caspio

Users also considered
Creatio CRM logo

Creatio CRM

New era CRM to manage all customer and operational workflows

visit website
Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.

Read more about Creatio CRM

Users also considered
Odoo logo

Odoo

All-in-one open-source business software

visit website
Odoo CRM: Cloud, mobile, social and gamified. The leading Open Source CRM software helps you track leads, close opportunities and get accurate forecasts.

Read more about Odoo

Users also considered
HubSpot CRM logo

HubSpot CRM

CRM and lead management solution

visit website
HubSpot CRM is the perfect free sales tool for your small business. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM.

Read more about HubSpot CRM

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
The Magazine Manager logo

The Magazine Manager

Magazine management solution for digital & print publishers

visit website
The Magazine Manager is a digital magazine software. This web-based CRM is designed to manage sales, production, and marketing in a centralized platform that includes email marketing, customer relationship management, invoice processing, live notifications, and custom statements and proposals.

Read more about The Magazine Manager

Users also considered
Copper logo

Copper

The CRM designed for Google Workspace

visit website
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered
Rolldog logo

Rolldog

Customer relationship management solution

visit website
Rolldog is a CRM and opportunity management solution that helps businesses better manage customer relationships, while proactively tracking and scoring leads and opportunities to help increase revenue, boost sales and marketing effectiveness.

Read more about Rolldog

Users also considered
kintone logo

kintone

Agile, No-code Business Application Platform

visit website
Ditch the pre-packaged, one-size-fits-all software and build a fully customizable CRM solution that meets your business exact needs.

Read more about kintone

Users also considered
InfoFlo logo

InfoFlo

HIPAA compaliant case management software

visit website
Easy-To-Use CRM with contact, email, calendar, document & task management + QuickBooks, Outlook and a Google Sync. $99 + Free Upgrades

Read more about InfoFlo

Users also considered
monday CRM logo

monday CRM

Customer relationship management solution

visit website
monday CRM enables revenue teams to improve efficiency at every stage of the customer
journey.

The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time.

Read more about monday CRM

Users also considered
HoneyBook logo

HoneyBook

Client management for freelancers & SMBs

visit website
Every CRM tool you need to manage clients, proposals, contracts, invoices, payments, and more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Claritysoft CRM logo

Claritysoft CRM

User-friendly customer relationship management software

visit website
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently

Read more about Claritysoft CRM

Users also considered
Clio logo

Clio

Cloud-based legal practice management tool for law firms.

visit website
Clio is a comprehensive legal practice management software that helps law firms streamline their operations. The platform offers case management, client intake, document automation, and legal accounting features, all integrated into one system. With built-in AI capabilities through Clio Duo, legal professionals can efficiently summarize documents and access matter details while maintaining client communication through a dedicated portal.

Read more about Clio

Users also considered
JobNimbus logo

JobNimbus

Be more professional, profitable, efficient, and organized.

visit website
JobNimbus is a contractor software platform that customizes to your business and grows with it. With full visibility of all your jobs and their stages, our platform makes it simple to control your workflow. You can manage your processes and keep every aspect of your business running!

Read more about JobNimbus

Users also considered
NetSuite logo

NetSuite

AI-powered cloud-based business management suite

visit website
NetSuite’s CRM software is the only cloud solution that delivers a real-time 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead to opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Read more about NetSuite

Users also considered
Constant Contact logo

Constant Contact

Streamlines marketing to grow loyal audiences

visit website
Constant Contact is a digital and email marketing platform that provides tools for creating, sending, and tracking email campaigns. The platform offers customizable email templates, AI writing assistance, and automation features to help businesses reach audience. Additionally, it includes social media marketing capabilities, SMS marketing, and multi-account solutions for organizations managing multiple locations or teams.

Read more about Constant Contact

Users also considered

Key features for CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers highlight the ease of adding, editing, and segmenting contacts, managing detailed customer data, and tracking interactions for better engagement and strategic planning. 93% of reviewers rated this feature as important or highly important.
  • Sales Pipeline Management: Users appreciate the customizable stages, visual tracking, and detailed insights that help manage and prioritize sales opportunities, leading to improved forecasting and deal closures. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Reviewers value the ability to capture, track, and nurture leads from various sources, with features like lead scoring and automated follow-ups enhancing efficiency and conversion rates. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users find the customizable dashboards and detailed reports essential for tracking KPIs, analyzing sales and marketing performance, and making informed business decisions. 87% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers emphasize the importance of capturing leads from multiple sources, automating data entry, and ensuring no potential opportunities are missed for efficient lead management. 86% of reviewers rated this feature as important or highly important.
  • Task Management: Users highlight the ability to create, assign, and track tasks, enhancing collaboration, productivity, and ensuring timely completion of activities across teams. 85% of reviewers rated this feature as important or highly important.