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Top Rated CRM Software with CRM in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

CRM centralizes customer data, manages interactions, and tracks leads. It streamlines sales processes, automates tasks, and provides valuable insights. This enhances customer relationships, improves sales efficiency, and supports business growth. Our reviewers in CRM software rated this feature as highly important.

6 Best CRM Software with CRM

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
ActiveCampaign logo
4.6
(2.5K)
15
flat rate/per month
Pipedrive logo
4.5
(3K)
19
per user/per month
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month

See other top CRM products with crm

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the CRM software category. They also needed to have sufficient reviews about crm, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for crm, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(252)
3-4(3,152)
5(3,560)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the crm feature

Users find Zoho CRM highly customizable and user-friendly, making it easy to manage customer relationships and sales processes. They appreciate its integration with other Zoho apps and third-party tools like Slack, Zoom, and Mailchimp. Reviewers highlight its affordability, detailed analytics, and automation capabilities. Some note that certain valuable features are only available in the paid version, but overall, they consider it a robust solution for small businesses and startups.
Verified reviewer profile picture

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“The impact of CRM on Zoho CRM is that it provides the framework and functionality for businesses to effectively manage customer interactions, track leads, automate processes, and ultimately enhance customer relationships. ”
MM

MD M.

Manager

“CRM is the foundation of Zoho CRM, and it plays a central role in fostering customer-centric practices, streamlining operations, and driving business growth. It helps businesses not only acquire new customers but also retain existing ones by delivering exceptional customer experiences throughout their journey with the company.”
Verified reviewer profile picture

Mohammed M.

Assistant manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,964 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
HubSpot CRM logo
Reviews Sentiment
 
 
 
1-2(85)
3-4(1,629)
5(2,737)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the crm feature

Reviewers appreciate HubSpot CRM for its user-friendly interface and ease of use. They highlight its capabilities in managing customer data, tracking interactions, and integrating with other tools like QuickBooks and Gravity Forms. Users value its customization options, automation features, and comprehensive contact management. Some mention minor bugs and high costs, but overall, they find it effective for improving customer relationships and business operations.
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“I appreciate how HubSpot CRM offers a comprehensive yet user-friendly platform for managing contacts, leads, deals, and tasks, empowering businesses to build stronger customer relationships and drive growth.”
Verified reviewer profile picture

Varshitha D.

Sales development representative

“CRM is important in HubSpot CRM because it centralizes customer data, facilitates customer engagement, aligns sales and marketing efforts, manages leads, and provides reporting and analytics capabilities, all of which are essential for building and m”
we

wissal e.

freelancer

Starting price
20per user /
per month
Pros and Cons based on 4,451 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
ActiveCampaign logo
Reviews Sentiment
 
 
 
1-2(62)
3-4(795)
5(1,703)
Key Features
Contact Management4.5
Sales Pipeline Management4.4

User insights about the crm feature

Users report that ActiveCampaign's CRM capabilities are effective for managing customer data and interactions. They appreciate its integration with email marketing, automation features, and ability to track sales pipelines. Reviewers find it useful for small businesses, though some mention a steep learning curve and desire for advanced CRM improvements. Overall, they consider it a valuable tool for enhancing customer relationships and business growth.
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“Using ActiveCampaign as a CRM system actually works really well. It is easy to get a good and quick overview of how your customers integrate with the emails you send out to them. The good thing about using Active Campaign as a CRM is that you don't need an integration with a third party system.”
VM

Victor M.

COO

“Works well as a sales CRM as well as customer CRM and integration thereof with email marketing”
Verified reviewer profile picture

Bakul B.

Sales Consultant

Starting price
15flat rate /
per month
Pros and Cons based on 2,560 verified reviews
Verified reviewer profile picture

Effective sales funnel creation

Supports business growth

Robust automation features

Efficient client management

Comprehensive lead management

Frequent performance issues

User experience problems

Limited landing page options

Complex navigation and switching

High costs and complexity

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Contact Management4.4
Sales Pipeline Management4.5

User insights about the crm feature

Users appreciate Pipedrive for its intuitive interface and ease of use. They highlight its visual pipeline view, which helps track sales stages and manage opportunities. Reviewers find it effective for organizing customer information, automating workflows, and collaborating within teams. Some mention its sales-oriented focus, which may not suit all departments, but overall, they consider it a valuable tool for sales-focused businesses.
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“Pipedrive CRM is a game-changer. Its intuitive interface, automation, and visual pipeline have streamlined my sales process, boosting efficiency and driving results. Highly recommended for business growth.”
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Muhammad A.

Software house

“Pipedrive is a pretty complete CRM tool, but is super sales-oriented. If you have Account Management, Customer Success and Account Executive teams, it's not the best option.”
NB

Nathalia B.

Customer Success

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews
Verified reviewer profile picture

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Salesforce Sales Cloud logo
Reviews Sentiment
 
 
 
1-2(430)
3-4(7,985)
5(10,350)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the crm feature

Reviewers praise Salesforce Sales Cloud for its powerful CRM capabilities, customization options, and comprehensive features. They highlight its ability to centralize customer data, automate sales processes, and integrate with various tools. Users appreciate its effectiveness in managing customer relationships, tracking interactions, and generating detailed reports. Some find it clunky and note the need for better support, but overall, they consider it a top choice for businesses of all sizes.
Verified reviewer profile picture

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“CRM offers sales teams to record the information and engagements with the client in a clear form and allows the team to access information with ease whenver needed to follow up or plan the next sales activity.”
MA

Muhammad A.

Engineer

“Salesforce Sales Cloud CRM helps to manage sales, marketing, and customer support, which helps a lot to manage and store any business on a cloud base.”
Verified reviewer profile picture

Saira Y.

Automation

Starting price
25per user /
per month
Pros and Cons based on 18,765 verified reviews
Verified reviewer profile picture

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(127)
3-4(2,644)
5(3,038)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the crm feature

Reviewers indicate that Dynamics 365 CRM is essential for managing customer interactions, sales processes, and business relationships. They appreciate its centralized data, automation features, and integration with other Microsoft tools. Users highlight its customization options, reporting capabilities, and ability to improve customer engagement. Some note the need for modernization, but overall, they find it a comprehensive and effective CRM solution.

See related user reviews

“CRM (Customer Relationship Management) is a core component of Dynamics 365, influencing its functionality and capabilities in managing customer interactions, sales processes, and overall business relationships effectively.”
DM

Deep M.

Owner

“"CRM" in Dynamics 365 enhances customer relationships through centralized data, automation of sales processes, and personalized engagement strategies, improving overall business efficiency.”
IS

Intiaj S.

Owner

Starting price
50per user /
per month
Pros and Cons based on 5,809 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Other Top Rated CRM Software with CRM in 2026

Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.

Read more about Zoho CRM

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.

Read more about Bigin by Zoho CRM

Users also considered
InfoFlo logo

InfoFlo

HIPAA compaliant case management software

visit website
Easy-To-Use CRM with contact, email, calendar, document & task management + QuickBooks, Outlook and a Google Sync. $99 + Free Upgrades

Read more about InfoFlo

Users also considered
HoneyBook logo

HoneyBook

Client management for freelancers & SMBs

visit website
Every CRM tool you need to manage clients, proposals, contracts, invoices, payments, and more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Claritysoft CRM logo

Claritysoft CRM

User-friendly customer relationship management software

visit website
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently

Read more about Claritysoft CRM

Users also considered
Clio logo

Clio

Cloud-based legal practice management tool for law firms.

visit website
Clio is a comprehensive legal practice management software that helps law firms streamline their operations. The platform offers case management, client intake, document automation, and legal accounting features, all integrated into one system. With built-in AI capabilities through Clio Duo, legal professionals can efficiently summarize documents and access matter details while maintaining client communication through a dedicated portal.

Read more about Clio

Users also considered
JobNimbus logo

JobNimbus

Be more professional, profitable, efficient, and organized.

visit website
JobNimbus is a contractor software platform that customizes to your business and grows with it. With full visibility of all your jobs and their stages, our platform makes it simple to control your workflow. You can manage your processes and keep every aspect of your business running!

Read more about JobNimbus

Users also considered
Daylite for Mac logo

Daylite for Mac

All-in-One Business App for Service-Based Firms.

visit website
Stop wasting time using multiple apps. Daylite unifies CRM, new client opportunities, projects, tasks, notes, and email into one app designed for Apple users so you can focus more on clients and less on admin.

Read more about Daylite for Mac

Users also considered
Mailchimp logo

Email and SMS marketing automation platform

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

Read more about Mailchimp

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation, social collaboration, and more.

Read more about Salesforce Sales Cloud

Users also considered
ClickUp logo

Productivity platform for marketing agencies

ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is the perfect free sales tool for your small business. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM.

Read more about HubSpot CRM

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
ActiveCampaign logo

AI-first marketing platform

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp.

Read more about ActiveCampaign

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based help desk solution with a built-in CRM functionality and AI features. It manages support tickets from channels like email, VoIP, live chat, and social media. Its CRM platform supports task automation, data organization, and integration with 200+ tools.

Read more about LiveAgent

Users also considered
Constant Contact logo

Streamlines marketing to grow loyal audiences

Constant Contact is a digital and email marketing platform that provides tools for creating, sending, and tracking email campaigns. The platform offers customizable email templates, AI writing assistance, and automation features to help businesses reach audience. Additionally, it includes social media marketing capabilities, SMS marketing, and multi-account solutions for organizations managing multiple locations or teams.

Read more about Constant Contact

Users also considered
Nimble logo

Contact management & social relationship solution

Nimble combines CRM with social media monitoring and insights to help you smartly engage with your contacts.

Read more about Nimble

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Stay organized as you scale and grow
Finally, a CRM that’s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today.

Read more about Marketing 360

Users also considered
Less Annoying CRM logo
Category Leaders

For small businesses outgrowing spreadsheets.

A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
Kylas Sales CRM logo
Category Leaders

#TheBetterCRM

Kylas is an enterprise-grade sales CRM uniquely designed and engineered for growing businesses. It is built and priced for collaboration, allowing businesses to onboard unlimited users and work seamlessly with their entire team without incurring per-license costs.

Read more about Kylas Sales CRM

Users also considered

Key features for CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers find it easy to consolidate, customize, and update contact information, track interactions, and segment contacts, aiding in reporting and strategic planning. 93% of reviewers rated this feature as important or highly important.
  • Sales Pipeline Management: Users value the visual representation and customizable stages for tracking deals, forecasting revenue, and improving sales process efficiency. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Reviewers appreciate the comprehensive tracking, prioritization, and nurturing of leads, which enhances follow-ups and conversion rates. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users highlight the customizable reports and dashboards that provide actionable insights, helping track performance and inform business decisions. 87% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers note the effective collection of leads from various sources, automation of follow-ups, and integration with other tools, facilitating efficient lead management. 86% of reviewers rated this feature as important or highly important.
  • Task Management: Users value the ability to organize, assign, and prioritize tasks, ensuring timely completion and enhancing collaboration and productivity. 85% of reviewers rated this feature as important or highly important.