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Top Rated Customer Engagement Software with Live Chat in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Live chat enables real-time communication, improves customer satisfaction, and allows agents to handle multiple chats efficiently. It supports various formats like text, images, and video, making interactions smooth and effective. Our reviewers in customer engagement software rated this feature as important.

3 Best Customer Engagement Software with Live Chat

  • Zendesk Suite
  • Slack
  • LiveChat - Highest rated for live chat

See other top Customer Engagement products with live chat

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer engagement software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for live chat based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the live chat feature

Reviewers indicate that Zendesk Suite's live chat makes customer communication easy and efficient. They value the real-time support, fast response times, and the ability to manage multiple chats simultaneously. Users appreciate the integration with the ticketing system, allowing for seamless follow-up. They find it user-friendly and beneficial for providing immediate assistance. However, some users mention that it can interfere with website design and wish for more customization options. The system can also slow down when handling multiple chats.
“I use it a lot. Instead of having my customers send emails to my support team which takes about 24 hours for a response they can chat with us instantly without having to wait a day for service.”
BV

Brian V.

Entrepreneur

“Live Chat is one of my favorite features offered in Zendesk Suite. I can connect with customers fast and simple even while on my mobile device. This is truly amazing.”
Verified reviewer profile picture

Kalina B.

Freelance and Human resources

Customer Engagement key features coverage

Zendesk Suite offers 5 out of the 6 key features for Customer Engagement software identified by reviewers:

Content Management4.2
Engagement Tracking
Customer Database4.5
Activity Tracking4.4
Alerts/Notifications4.1
Reporting/Analytics4.2

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo

Slack

4.7
(24K)
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User insights about the live chat feature

Reviewers feel that Slack's live chat is essential for real-time team communication and collaboration. They find it fast, reliable, and easy to use, making it convenient for remote work and instant messaging. Users appreciate the ability to see availability status, tag people for quick responses, and integrate with other tools. They also value the transparency and constant communication it provides. However, some users experience occasional delays and syncing issues when multiple people are in a chat.
“Live chat offers us a realistic experience and actually takes us back to the physical ambiance of an office. I can actually feel that experience. Also the ability to mention the people by tagging ensures the speedy communication.”
Verified reviewer profile picture

Jitendra B.

Blogger

“slack is a collaboration tool with several functionalities, a real time chat where it facilitates a lot and values the communication between the teams. Even distant but making us close in communication and visibility ”
tp

thayrini p.

atendente/ vendedora

Customer Engagement key features coverage

Slack offers 4 out of the 6 key features for Customer Engagement software identified by reviewers:

Content Management4.6
Engagement Tracking
Customer Database
Activity Tracking4.5
Alerts/Notifications4.6
Reporting/Analytics4.6

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveChat logo
4.6
(1.7K)
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User insights about the live chat feature

Reviewers appreciate LiveChat's live chat capabilities for their instant connectivity and real-time communication with customers. They highlight the excellent latency, fast response times, and the ability to resolve issues quickly. Users find it easy to use, customizable, and efficient for monitoring business operations. They also value the real-time read function and the ability to integrate with other tools. However, some users mention that it can be slow at times and suggest alternatives like Zoho chat bot for better performance.
“Best feature is the real-time read function. You can see immediately what the customer is writing in the chat even before he presses "send". This often allows a look behind the wall and can reveals real secrets, especially when the customer deletes what he had written before.”
Verified reviewer profile picture

Cihan K.

Technical Service Engineer EMEA

“This is of course the most important aspect of life chat and functions as it should, allowing you to connect almost instantly to customers needing assistance.”
SW

Sadha W.

Office Manager

Customer Engagement key features coverage

LiveChat offers 6 out of the 6 key features for Customer Engagement software identified by reviewers:

Content Management --
Engagement Tracking4.5
Customer Database4.5
Activity Tracking3.0
Alerts/Notifications5.0
Reporting/Analytics4.5

Pros and cons based on 1,713 verified reviews

70% of users rated LiveChat 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,713 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Cons:

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Engagement Software with Live Chat in 2026

Quizell logo

Quizell

Turn personalized product recommendations into sales!

visit website
Quizell fast-tracks e-commerce sales with personalized product recommendations. Create a quiz to discover your customers’ needs and lead them to solutions that work for them. Increase sales, reduce returns, and discover new opportunities for business growth.

Read more about Quizell

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Coconut Software logo

Coconut Software

Empower financial advisors to deliver great advice.

visit website
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences.

Read more about Coconut Software

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer

Read more about Zoho CRM Plus

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho.

Read more about Zoho CRM

Users also considered
USAN Contact Suite for Amazon Connect logo

USAN Contact Suite for Amazon Connect

Extending the power and breadth of Amazon Connect

visit website
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly.

Read more about Freshdesk

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

learn more
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Viber logo

Mobile messaging platform

learn more
Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Read more about Viber

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

learn more
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is an omnichannel customer satisfaction solution. It helps businesses manage key customer interactions and customer support tickets from a single platform. LiveAgent is a leader in delivering exceptional customer experiences.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

learn more
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free!

Read more about LiveChat

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

learn more
Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

learn more
AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

learn more
Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

learn more
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is an all-in-one, AI-driven platform for B2B SaaS that unites support ticketing, messaging, and live chat with insights and workflows for onboarding, churn prevention & upsell motions. Get a 365° view of customer health and start making data-driven decisions that build loyal customers.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement.

Read more about Salesforce Service Cloud

Users also considered
Apptivo logo

CRM solution for managing customer accounts

learn more
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Marketo Engage logo

AI-powered marketing automation platform

learn more
Adobe Marketo Engage is an AI-driven marketing automation platform designed to help teams scale personalized buyer engagement and manage omnichannel campaigns. The platform offers features including audience segmentation, lead scoring, dynamic content personalization, and native CRM integrations. It supports campaign execution across email, web, mobile, chat, events, and digital advertising channels while providing multi-touch attribution and analytics to measure marketing impact on revenue.

Read more about Marketo Engage

Users also considered

Key features for Customer Engagement software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Content Management: Reviewers highlight the ease of creating, managing, and organizing various types of content, which improves team collaboration and customer engagement. 95% of reviewers rated this feature as important or highly important.
  • Engagement Tracking: Users appreciate detailed insights into customer interactions, enabling effective campaign analysis, performance improvement, and enhanced customer understanding. 92% of reviewers rated this feature as important or highly important.
  • Customer Database: Reviewers value centralized storage of customer data, facilitating personalized interactions, efficient follow-ups, and improved relationship management. 90% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Users find it beneficial for monitoring customer and team activities, identifying improvement areas, optimizing strategies, and enhancing productivity. 90% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers emphasize the importance of timely notifications for immediate responses, efficient customer communication, and improved team coordination. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate comprehensive data insights, helping businesses track performance, optimize strategies, and make informed decisions for growth and success. 88% of reviewers rated this feature as important or highly important.