getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Customer Experience Software with Customizable Fields in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Customizable fields allow businesses to tailor data collection forms to their specific needs, improving the accuracy and relevance of the information gathered. This flexibility enhances user engagement and ensures that data aligns with unique business requirements. Our reviewers in customer experience software rated this feature as important.

5 Best Customer Experience Software with Customizable Fields

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Jotform logo
4.7
(2.7K)
39
flat rate/per month
visit website
Typeform logo
4.7
(940)
39
flat rate/per month
visit website
SurveyMonkey logo
4.6
(10.3K)
30
per user/per month

See other top Customer Experience products with customizable fields

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Experience software category. They also needed to have sufficient reviews about customizable fields, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for customizable fields, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,149)
5(3,558)
Key Features
Feedback Management4.5
Surveys & Feedback4.4

User insights about the customizable fields feature

Reviewers highlight Zoho CRM's customizable fields as a key feature, enabling them to tailor the platform to their unique business needs. They appreciate the ability to add various field types, personalize interactions, and improve workflow efficiency. Users find it easy to customize fields for different roles and industries, though some mention a desire for even more customization options.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“The Customizable Fields feature in Zoho CRM is one of its special features, it allow us to customise the CRM to meet our unique business needs.”
Verified reviewer profile picture

Arpit P.

IT Consultant

“Customizable Fields in Zoho CRM let us tailor the platform to our needs, ensuring we capture essential data for effective interactions.”
Verified reviewer profile picture

Mohamed G.

Customer Service Manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,958 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,003)
Key Features
Feedback Management4.8
Surveys & Feedback4.5

User insights about the customizable fields feature

Users report that Freshdesk's customizable fields are highly beneficial for tailoring the platform to specific business needs. They appreciate the ease of adding custom fields to tickets and forms, which enhances workflow and data organization. Reviewers find the customization options extensive, though some desire additional configurations and filters.
Verified reviewer profile picture

See related user reviews

“It's simple to add custom fields to specific ticket requests. Also, the new fields can be accessed by the search function. ”
Verified reviewer profile picture

Jose J.

CTO

“We have multiple teams within IT that use Freshdesk, it's super easy to create fields for each department”
JP

Josh P.

Tech Support Engineer

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,396 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Jotform logo

Jotform

Reviews Sentiment
 
 
 
1-2(41)
3-4(688)
5(2,014)
Key Features
Feedback Management4.7
Surveys & Feedback4.8

User insights about the customizable fields feature

Reviewers appreciate Jotform's customizable fields, highlighting their flexibility and ease of use. They say it allows them to tailor forms to specific business needs, choose various field types, and personalize the appearance. Users report the ability to add, edit, and style fields, making data collection efficient and adaptable to different purposes. However, some mention limitations and occasional issues with widgets.
Verified reviewer profile picture

See related user reviews

“I love all the options I am given: star ratings, file uploads, personal details fields, multiple choice, date picker, etc. It has allowed me to diversify my forms and keep them looking fresh and new for better employee/customer engagement.”
JL

Jenna L.

Project Manager

“Different forms serve different purposes, and you might want to collect different kinds of information. There are a variety of fields to choose from and customize in Jotform, in order to design your forms for specific purposes and specific information.”
Verified reviewer profile picture

Dedre M.

Owner

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 2,743 verified reviews
Verified reviewer profile picture

Effortless form creation

Efficient survey development

Convenient diGital signatures

Restrictive usage limits

High cost for advanced features

See pros and cons details
Typeform logo

Typeform

Reviews Sentiment
 
 
 
1-2(9)
3-4(265)
5(666)
Key Features
Feedback Management4.5
Surveys & Feedback4.7

User insights about the customizable fields feature

Reviewers indicate that Typeform's customizable fields are highly valuable, allowing them to tailor forms to their specific needs. They find the variety of options and ease of customization beneficial for capturing targeted information. Users appreciate the ability to personalize surveys and integrate with other tools, though some note limitations in the basic plan and issues with data integration.
Verified reviewer profile picture

See related user reviews

“We can customize the forms according to our desired fields, We can even customize buttons, in short, it is one of the wonderful and user-friendly software for creating, designing, and integrating with other web apps.”
Verified reviewer profile picture

Saira Y.

Automation

“This was one of the most important things for me when I first started my business. I needed to capture as many leads as possible and the customized fields were really helpful. ”
PO

Portia O.

CEO & Social Media Strategist

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 940 verified reviews
Verified reviewer profile picture

Effective lead generation

Enhanced client interaction

High cost concerns

See pros and cons details
SurveyMonkey logo
Reviews Sentiment
 
 
 
1-2(140)
3-4(3,477)
5(6,781)
Key Features
Feedback Management4.5
Surveys & Feedback4.6

User insights about the customizable fields feature

Reviewers appreciate SurveyMonkey's customizable fields, noting their importance for creating tailored surveys. They highlight the ease of use and flexibility in designing questions and response types to meet specific needs. Users find the customization options extensive and valuable for capturing accurate data, though some mention limitations in the free version and a desire for more advanced features.
Verified reviewer profile picture

See related user reviews

“Having Customizable Fields is a key feature for survey creator gurus. Survey Monkey has various options for standard survey fields, and options for open-ended miscellaneous fields.”
Verified reviewer profile picture

Dayna T.

Director of Marketing & Communications

“SurveyMonkey empowers you to create surveys that perfectly capture the data you need. A key ingredient in this flexibility is customizable fields. These versatile tools let you design surveys that adapt to your unique research goals and respondent ne”
vm

vandana m.

trainer

Starting price
30per user /
per month
Pros and Cons based on 10,398 verified reviews
Verified reviewer profile picture

Effective feedback collection

Efficient poll creation

Expensive and limited plans

See pros and cons details

Other Top Rated Customer Experience Software with Customizable Fields in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.

Read more about Zoho CRM Plus

Users also considered
ChurnZero logo

ChurnZero

Customer engagement & retention for subscription businesses

visit website
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Category Leaders

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Read more about Preferred Patron Loyalty

Users also considered
Sogolytics logo

Sogolytics

Category Leaders

Customer and employee experience management platform.

visit website
SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Read more about Sogolytics

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Survicate logo

Survicate

Category Leaders

Collect, analyze, and act on customer feedback

visit website
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
SurveyLegend logo

SurveyLegend

Mobile-friendly survey management platform

visit website
Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

Users also considered
CustomerHero logo

CustomerHero

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Waitwhile logo

Waitwhile

Waitlist app & queue management system for every business

visit website
Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

Read more about Waitwhile

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Uberall helps multi-location businesses show up and stand out when nearby customers search for products or services. Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall will help you create seamless experiences that span online and offline channels.

Read more about Uberall

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers highlight the ability to categorize, prioritize, and respond to feedback, providing detailed insights for improving products and services. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users appreciate gathering customer insights, creating custom surveys, and making data-driven decisions to enhance customer experience. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers value real-time data analysis, customizable reports, and visualizations to monitor trends and optimize performance. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users value tools for responding to negative feedback promptly, resolving issues, and improving customer satisfaction. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users highlight the ease of creating tailored forms to meet specific business needs, improving data collection and user engagement. 87% of reviewers rated this feature as important or highly important.