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Top Rated Customer Satisfaction Software with Reporting/Analytics in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Reporting and analytics provide valuable insights into customer feedback trends, enabling businesses to make data-driven decisions. They facilitate tracking performance, identifying areas for improvement, and visualizing survey results for better understanding and action. Our reviewers in customer satisfaction software rated this feature as important.

7 Best Customer Satisfaction Software with Reporting/Analytics

Product
User rating
Starting price
Typeform logo
4.7
(942)
39
flat rate/per month
visit website
SurveyLegend logo
4.6
(962)
19
flat rate/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Jotform logo
4.7
(2.7K)
39
flat rate/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Trustpilot logo
4.5
(1.2K)
299
flat rate/per month
learn more
SurveyMonkey logo
4.6
(10.4K)
30
per user/per month
learn more

See other top Customer Satisfaction products with reporting/analytics

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Satisfaction software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for reporting/analytics, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Typeform logo

Typeform

Reviews Sentiment
 
 
 
1-2(9)
3-4(266)
5(667)
Key Features
Customer Experience Management4.4
Feedback Management4.5

User insights about the reporting/analytics feature

Reviewers appreciate Typeform's reporting and analytics for their simplicity and accuracy. They find the data collection and analysis tools easy to use, with options for filtering and exporting data. Users value the ability to track response rates and completion points, though some mention that more advanced features are available only in higher subscription tiers. Integration with Google Sheets is also noted as beneficial.
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“The analytics provide a breakdown of all the answers given by the form takers. This allows us to get an automated overview of where we stand on certain features.”
Verified reviewer profile picture

Leeav D.

Finance Intern

“I love the analytics in Typeform. I like that you can see where respondents dropped off to know if your form is too long or a particular question isn't converting people.”
NG

Natalie G.

Senior Marketing Manager

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 942 verified reviews
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Effective lead generation

Enhanced client interaction

High cost concerns

See pros and cons details
SurveyLegend logo

SurveyLegend

Reviews Sentiment
 
 
 
1-2(7)
3-4(322)
5(633)
Key Features
Customer Experience Management --
Feedback Management4.7

User insights about the reporting/analytics feature

Reviewers appreciate SurveyLegend's reporting and analytics for their clarity and ease of use. They value the real-time analytics, various chart options, and the ability to download data for further analysis. Users find these tools essential for understanding survey responses and making data-driven decisions, although some note limitations in the free version and the need for more flexibility in presenting results.
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“For the quantitative elements of our surveys, the easily generated graphics and charts make reporting quite effortless. Of all the reporting features, the live analytics page has been the favorite of visiting partners when they see incoming data directly altering the output in real time.”
IA

Isaac A.

Business Development Specialist

“What I like most about reporting/ analytics here is that it reports live analytics so you can keep up with any input from your surveys in basically real time.”
Verified reviewer profile picture

Bridgett R.

Owner

Starting price
19flat rate /
per month
visit website
Pros and Cons based on 962 verified reviews
Verified reviewer profile picture

Intuitive and attractive interface

Extensive customization options

Easy drag-and-drop functionality

Restrictions on data export

Hidden costs and limitations

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,271)
Key Features
Customer Experience Management4.2
Feedback Management4.2

User insights about the reporting/analytics feature

Reviewers find Zendesk Suite's reporting and analytics tools powerful but complex to set up. They appreciate the detailed insights into customer interactions and agent performance, which help in making data-driven decisions. Users report that while the premade reports are useful, customizing them can be challenging. Integration with tools like PowerBi is noted as beneficial for in-depth analysis.
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“It has a great engine that helps us capture every and any aspect of an interaction. We are able to build custom reports such as customer spend habits, agent performance, top customer contact reason, etc.”
MR

Mark R.

Customer Experience Manager

“Setting up the reporting dashboard can be a little tricky and time consuming but other than the initial set up of what you want your reports on and how your dashboard looks, reporting is very detailed and easy. You can set up reports that'll run daily, weekly, etc. and this helps with not having to spend much time in retrieving the report. ”
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Parker V.

Field Marketing Specialist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,067 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Jotform logo

Jotform

Reviews Sentiment
 
 
 
1-2(41)
3-4(695)
5(2,023)
Key Features
Customer Experience Management4.8
Feedback Management4.7

User insights about the reporting/analytics feature

Reviewers find Jotform's reporting and analytics capabilities helpful for generating insights from form submissions. They appreciate the ease of exporting data to formats like CSV, Excel, and PDF, and the ability to integrate with Google Sheets. Users report that the analytics are useful for tracking response rates and making data-driven decisions, although some feel there is room for improvement in advanced analysis features.
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“The reporting and analytics on Jotform are super helpful and insightful. Also the flexibility in which they allow you to view that data, including exporting as a CSV file or exporting to Google Sheets is extremely helpful. We've used it for event registration, and even form signatures from school parents.”
AL

Andrew L.

Business Manager

“What I like about reporting/analytics features is that It's very simple for me to extract and download all the reports I need to Microsoft Excel for additional analysis. The analytics are incredibly helpful because they allow me to save the completed forms as PDFs and display all submissions on the forms.”
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Daniel I.

Digital Strategist

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 2,759 verified reviews
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Effortless form creation

Efficient survey development

Convenient diGital signatures

Restrictive usage limits

High cost for advanced features

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(495)
5(1,248)
Key Features
Customer Experience Management4.6
Feedback Management4.2

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for providing detailed insights into customer support performance. They find it easy to set up and use, allowing them to track metrics like ticket response times and customer satisfaction. Users report that these analytics help improve communication and support services, making it a valuable tool for monitoring and enhancing agent performance.
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“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
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Ric H.

Financial representative

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,750 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Trustpilot logo
Reviews Sentiment
 
 
 
1-2(60)
3-4(356)
5(786)
Key Features
Customer Experience Management4.5
Feedback Management4.4

User insights about the reporting/analytics feature

Reviewers indicate that Trustpilot's reporting and analytics tools are valuable for monitoring customer feedback and business performance. They find the reports easy to produce and useful for understanding overall customer satisfaction. Users appreciate the insights provided into customer behavior and preferences, which help in making informed decisions and improving service quality.
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“Trustpilot provides businesses with reporting and analytics tools, allowing them to monitor and measure the impact of their review collection and management efforts.”
DN

Debbie N.

Manager

“Reporting and analytics helps you fish out data that is most important to you”
Verified reviewer profile picture

Sarah P.

CEO

Starting price
299flat rate /
per month
learn more
Pros and Cons based on 1,202 verified reviews
Verified reviewer profile picture

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details
SurveyMonkey logo
Reviews Sentiment
 
 
 
1-2(140)
3-4(3,483)
5(6,788)
Key Features
Customer Experience Management4.4
Feedback Management4.5

User insights about the reporting/analytics feature

Reviewers highlight SurveyMonkey's robust reporting and analytics tools, which offer real-time data visualization, detailed analysis, and easy-to-read graphs. They appreciate the ability to filter data, export reports, and track survey responses, finding these capabilities essential for making informed decisions. Users also value the customizable charts and the ease of interpreting survey results, which help in understanding client feedback and improving business practices.
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“SurveyMonkey's Reporting/Analytics feature does an amazing job of compiling data from published surveys and updating me on results in real-time. This feature is key to managing live surveys.”
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Dayna T.

Director of Marketing & Communications

“SurveyMonkey's intuitive interface makes data analysis a breeze. I love the customizable charts and filters, which helped me uncover hidden insights in my survey results.”
vm

vandana m.

trainer

Starting price
30per user /
per month
learn more
Pros and Cons based on 10,411 verified reviews
Verified reviewer profile picture

Effective feedback collection

Efficient poll creation

Expensive and limited plans

See pros and cons details

Other Top Rated Customer Satisfaction Software with Reporting/Analytics in 2026

Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings your sales, marketing, and customer service teams together on a single interface; centralizes customer and company data; and improves overall customer satisfaction. Key features include customer surveys, website live chat and chat b

Read more about Zoho CRM Plus

Users also considered
Survicate logo

Survicate

Collect, analyze, and act on customer feedback

visit website
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
Typeform logo

Typeform

Category Leaders

Interactive form builder for data collection

visit website
Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Sogolytics logo

Sogolytics

Category Leaders

Customer and employee experience management platform.

visit website
SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.

Read more about Sogolytics

Users also considered
Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
SurveyLegend logo

SurveyLegend

Category Leaders

Mobile-friendly survey management platform

visit website
Track and improve customer satisfaction with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls effortlessly. Intuitive and visually engaging, every interaction helps you gather insights that enhance satisfaction and strengthen customer loyalty.

Read more about SurveyLegend

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media.

Read more about Zendesk Suite

Users also considered
CustomerHero logo

CustomerHero

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
Zoho Survey logo

Zoho Survey

Cloud-based tool for creating and manging surveys

visit website
Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Read more about Zoho Survey

Users also considered
Intercom logo

Intercom

AI-powered customer service with helpdesk

visit website
Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
SurveyMonkey logo
Category Leaders

Online survey and feedback collection platform

learn more
Improve customer satisfaction with SurveyMonkey. Use AI-powered surveys, analytics, and automation to track CSAT and NPS®, identify key drivers, and take action. Gather real-time feedback and integrate seamlessly with 200+ tools like Salesforce and Tableau to enhance customer experiences.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

learn more
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

learn more
Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
LiveAgent logo

TitanHQ and Redstor powered by CyberSentriq

learn more
LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

learn more
AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Trustpilot logo

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

learn more
Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

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Tidio is a customer support and engagement platform with features like help desk, live chat, chatbots, and AI agents. It's trusted by 300,000 businesses to improve customer satisfaction. Talk to your customers live, automate answers to FAQs, and resolve tickets with Lyro, Tidio's AI agent.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Hotjar logo

Digital experience insights for any business selling online

learn more
Happy, successful customers are the lifeblood of any business. Hotjar is all the tools and data you need to truly understand your users’ feelings and behavior. Join one million websites deeply understanding their users with Hotjar.

Read more about Hotjar

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered

Key features for Customer Satisfaction software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Experience Management: Reviewers value the ability to collect, monitor, and analyze feedback to enhance overall customer experience and satisfaction. 94% of reviewers rated this feature as important or highly important.
  • Feedback Management: Users emphasize the importance of tools for categorizing, prioritizing, and responding to feedback, enhancing customer relations and business improvement. 91% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Reviewers appreciate the ability to tailor surveys with custom questions, branding, and design to meet specific business needs. 91% of reviewers rated this feature as important or highly important.
  • Survey/Poll Management: Users highlight the ease of creating, managing, and analyzing surveys and polls, supporting targeted feedback collection and engagement. 87% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Reviewers find the import/export capabilities essential for integrating survey data with other tools and facilitating detailed data analysis. 84% of reviewers rated this feature as important or highly important.