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Top Rated Customer Satisfaction Software with Surveys & Feedback in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Surveys and feedback facilitate the collection of customer opinions, preferences, and experiences. They enable businesses to analyze responses, make data-driven decisions, and improve products or services, enhancing overall customer satisfaction. Our reviewers in customer satisfaction software rated this feature as important.

4 Best Customer Satisfaction Software with Surveys & Feedback

  • Broadly
  • Typeform
  • SurveyMonkey - Highest rated for surveys & feedback
  • Trustpilot

See other top Customer Satisfaction products with surveys & feedback

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer satisfaction software category. They also needed to have sufficient reviews about surveys & feedback, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for surveys & feedback based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Broadly logo
4.8
(336)
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User insights about the surveys & feedback feature

Reviewers indicate that Broadly's surveys and feedback capabilities are simple and easy for customers to use, leading to timely responses. They find it valuable for receiving honest feedback, which helps in improving services and policies. Users report that the automatic and consistent request for feedback is critical for understanding customer experiences and making necessary adjustments. However, some reviewers mention that the dual request for surveys and reviews can be confusing for customers.
“We are able to receive honest feedback from customers so that we can change policies or keep policies as needed”
KD

Kelsey D.

Manager

“I think that sometimes the request for survey and then the request for review confuses our customers. ”
RF

Robin F.

Owner

Customer Satisfaction key features coverage

Broadly offers 3 out of the 6 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management
Customizable Forms
Feedback Management4.7
Reporting/Analytics4.6
Survey/Poll Management --
Data Import/Export

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Typeform logo
4.7
(944)
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User insights about the surveys & feedback feature

Reviewers appreciate Typeform's engaging and interactive surveys and feedback capabilities. They find it effective for collecting customer feedback, which is used to improve products and services. Users highlight the ease of embedding surveys in emails and websites, increasing response rates. They also value the clear and effective user interface, which makes the process enjoyable. However, some users express concerns about data ownership and the potential for increased costs over time.
“This is the main reason why my company uses Typeform and it does a great job in collecting feedback from customers which we later use to make changes to our software.”
Verified reviewer profile picture

Leeav D.

Finance Intern

“You can easily embed the surveys on the frontend or into an email, which increases the response rate.”
AB

Anastasia B.

Head of Operations

Customer Satisfaction key features coverage

Typeform offers 6 out of the 6 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.4
Customizable Forms4.6
Feedback Management4.5
Reporting/Analytics4.4
Survey/Poll Management4.5
Data Import/Export4.4

Pros and cons based on 944 verified reviews

71% of users rated Typeform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 944 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective lead generation

Enhanced client interaction

Cons:

High cost concerns

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

SurveyMonkey logo
4.6
(10.4K)
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User insights about the surveys & feedback feature

Users report that SurveyMonkey's surveys and feedback capabilities are essential for gathering data and insights. They appreciate the user-friendly interface, ease of creating and sharing surveys, and the ability to reach a large number of participants. Reviewers find it helpful for understanding customer and employee opinions, which aids in decision-making and improving services. They also value the transparency and accuracy of the feedback collected. However, some users mention challenges with contacting support and limitations in the free version.
“Surveys & feedback feature enabled our team to gather valuable feedback from employees, management and clients which was instrumental in gauging employee and client satisfaction over time.”
EO

Esther O.

Business Planning Analyst

“The Surveys and Feedback feature allows me to manage my published/shared surveys and responses very easily. This feature is critical for marketing analysis efforts.”
Verified reviewer profile picture

Dayna T.

Director of Marketing & Communications

Customer Satisfaction key features coverage

SurveyMonkey offers 6 out of the 6 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.4
Customizable Forms4.5
Feedback Management4.5
Reporting/Analytics4.4
Survey/Poll Management4.6
Data Import/Export4.3

Pros and cons based on 10,421 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,421 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the surveys & feedback feature

Users report that Trustpilot's surveys and feedback capabilities are crucial for understanding customer opinions and improving services. They appreciate the transparency in displaying both positive and negative feedback, which helps in making informed decisions. Reviewers find it easy to submit feedback and value the ability to compare customer experiences. They indicate that Trustpilot helps businesses gauge their reputation and reliability, ensuring customer satisfaction. However, some users mention that they primarily use the feedback feature rather than surveys.
“Trustpilot provides businesses with a way to gather customer feedback through surveys and other feedback tools, allowing them to better understand customer needs and preferences.”
DN

Debbie N.

Manager

“They allow you to compare the experiences of different customers”
EF

Emanuela F.

Student

Customer Satisfaction key features coverage

Trustpilot offers 4 out of the 6 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.5
Customizable Forms
Feedback Management4.4
Reporting/Analytics4.3
Survey/Poll Management4.5
Data Import/Export

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Satisfaction Software with Surveys & Feedback in 2026

SurveyMonkey logo
Category Leaders

Online survey and feedback collection platform

learn more
Improve customer satisfaction with SurveyMonkey. Use AI-powered surveys, analytics, and automation to track CSAT and NPS®, identify key drivers, and take action. Gather real-time feedback and integrate seamlessly with 200+ tools like Salesforce and Tableau to enhance customer experiences.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

learn more
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Read more about Jotform

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Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

learn more
Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Typeform logo
Category Leaders

Interactive form builder for data collection

learn more
Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
SurveyLegend logo
Category Leaders

Mobile-friendly survey management platform

learn more
Track and improve customer satisfaction with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls effortlessly. Intuitive and visually engaging, every interaction helps you gather insights that enhance satisfaction and strengthen customer loyalty.

Read more about SurveyLegend

Users also considered
Intercom logo

AI-powered customer service with helpdesk

learn more
Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Trustpilot logo

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Sogolytics logo
Category Leaders

Customer and employee experience management platform.

learn more
SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.

Read more about Sogolytics

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

learn more
Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

learn more
Tidio is a customer support and engagement platform with features like help desk, live chat, chatbots, and AI agents. It's trusted by 300,000 businesses to improve customer satisfaction. Talk to your customers live, automate answers to FAQs, and resolve tickets with Lyro, Tidio's AI agent.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
Hotjar logo

Digital experience insights for any business selling online

learn more
Happy, successful customers are the lifeblood of any business. Hotjar is all the tools and data you need to truly understand your users’ feelings and behavior. Join one million websites deeply understanding their users with Hotjar.

Read more about Hotjar

Users also considered
Broadly logo

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Zoho Survey logo

Cloud-based tool for creating and manging surveys

learn more
Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Read more about Zoho Survey

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Nicereply logo

The effortless way to champion customer experience

learn more
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Read more about Nicereply

Users also considered
Swell logo
Category Leaders

Cloud-based customer experience management platform

learn more
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
Yotpo logo

Marketing platform for collecting and showcasing reviews

learn more
Yotpo is an eCommerce marketing platform that helps brands collect and showcase customer reviews, ratings, and photos throughout the buyer journey. The solution enables businesses to leverage user-generated content to build trust, increase social proof, and drive sales through strategic placement at key conversion points across their websites. Yotpo integrates with major eCommerce platforms and includes features like AI-optimized review requests and SEO enhancement tools.

Read more about Yotpo

Users also considered
Pipefy logo

Cloud-based and AI-powered process orchestration platform

learn more
Pipefy is a business process orchestration and automation platform that enables teams to digitize workflows using AI agents and no-code tools. The platform features customizable workflow builders, pre-built AI agents for various departments, and integration capabilities with enterprise messaging systems like WhatsApp, Teams, and Slack. It includes process management tools, custom forms and portals, analytics dashboards, and enterprise-grade security with regulatory compliance features.

Read more about Pipefy

Users also considered
CustomerHero logo

Online survey creator and feedback collection

learn more
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
Pointerpro logo

Assessments and surveys for generating personalized reports

learn more
Pointerpro is an all-in-one assessment software platform that enables users to create online assessments and automatically generate personalized PDF reports for respondents. The platform features a drag-and-drop report builder, scoring capabilities, and multiple assessment types including personality tests, risk assessments, and surveys, while maintaining ISO 27001 certification for data security.

Read more about Pointerpro

Users also considered

Key features for Customer Satisfaction software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Experience Management: Reviewers value tools that collect and analyze feedback, improve customer interactions, and monitor satisfaction. 94% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users find flexible forms essential for tailoring surveys, ensuring relevance, and enhancing data collection effectiveness. 91% of reviewers rated this feature as important or highly important.
  • Feedback Management: Reviewers highlight the importance of categorizing, prioritizing, and responding to feedback for improved services and customer relationships. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate comprehensive data visualization, real-time insights, and customized reports for informed decision-making. 88% of reviewers rated this feature as important or highly important.
  • Survey/Poll Management: Reviewers emphasize the ease of creating, managing, and analyzing targeted surveys and polls for accurate feedback collection. 87% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users find importing/exporting data in various formats crucial for integrating with other tools and simplifying analysis. 84% of reviewers rated this feature as important or highly important.