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NPS Software with Predictive Analytics (2026)

Last updated: April 2026

NPS Software Key Features

    Based on 352 user opinions, we identified 6 features that are important for any product in NPS Software

  • Reporting/Analytics

    View and track pertinent metrics

    Average user rating

    4.4

  • NPS Survey Structure

    Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

    Average user rating

    4.7

  • Third-Party Integrations

    Set up connections to third-party platforms to improve business processes

    Average user rating

    4.5

  • Surveys & Feedback

    Gauge satisfaction and receive information for improvement and success

    Average user rating

    4.8

  • Customizable Questions

    Tailored or customizable questions for more targeted and relevant data collection

    Average user rating

    4.7

  • Multi-Language

    Manage and support multiple languages

    Average user rating

    4.3
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38 software options

SurveyMonkey logo
Category Leaders

Online survey and feedback collection platform

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Automate your Net Promoter Score® (NPS) program with SurveyMonkey so you can spend more time acting on the customer insights and identifying promoters and detractors. Start capturing NPS in a matter of hours with a benchmarkable template that helps you see how you stack up.

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Trustpilot logo

Customer review management platform for online businesses

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A customer review management tool that brings businesses and consumers together through reviews.

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Nicereply logo

The effortless way to champion customer experience

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Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

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XM for Customer Experience logo
Category Leaders

Customer experience management (CXM) platform

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Measure and improve your NPS with intuitive, omnichannel surveys and the world's most advanced, AI-driven CX platform.

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AskNicely logo

Make every customer experience awesome, every time.

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AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome.

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Zonka Feedback logo
Category Leaders

Turn feedback into intelligence, action, and growth

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Zonka Feedback is an AI-powered Customer Feedback & Intelligence platform to collect, analyze, and act on customer feedback—improving experiences, boosting loyalty, and driving business growth.

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Delighted logo

Cloud-based customer and employee experience platform

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

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GetFeedback logo

Send better surveys. Collect better feedback.

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GetFeedback is easy-to-use online survey software designed to improve response rates.

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zenloop logo

Collect, Analyze & Act on Customer Feedback

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zenloop offers a Customer Experience Action Management Platform. The solution allows businesses to collect, analyze, and automatically translate customers’ insights into impactful initiatives. zenloop closes the gap between feedback and action that leads to a perfect customer journey.

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Retently logo

Net Promoter Score & customer feedback collection

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Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

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Screeb logo

We help companies to (re)connect with their customers

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The All-In-One Platform 
to Build Product Experiences Your Users Will Love

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Medallia Experience Cloud logo

The pioneer and market leader in Experience Management

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Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years.

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Clootrack logo

Intelligent CX Analytics to understand why your NPS drops

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Intelligent CX Analytics to understand why your NPS drops

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Chattermill logo

Customer feedback analysis software

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Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

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Qualaroo logo

Powerful Survey And Feedback Management Tool

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Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected.

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Feedbackly logo

All-in-one feedback software

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Launch surveys in almost any channel you can imagine, let the feedback collect for you automatically, take action on your feedback instantly with the help of automation.

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InMoment logo

Customer and employee experience management software

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InMoment’s XI platform gives you the ability to measure and analyze your Net Promoter Score, as well as any other metric you might use. This approach gives you the ability to create dashboards so what you see is most important to you, design and send surveys, and close the loop with customers.

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XEBO.ai logo

Cloud-based Feedback Management Solution

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Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

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VirtlX logo

360° success management & employee engagement platform

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VIRTLX provides essential data which helps our clients increase business efficiency and boost revenues

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Surveypal logo

AI-based customer service software

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Surveypal is an AI-powered data solution that automatically delivers customer service analytics and insights from Zendesk tickets. Surveypal enables users to create online surveys to collect feedback and data from customers, employees, students, and website visitors.

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Wootric logo

Modern customer experience and feedback management tool

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Modern Customer Experience (CX) management software. NPS, CSAT & CES micro surveys help you improve your customer journey.

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Lumoa logo

Go from customer feedback to action without the guesswork.

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Lumoa is the feedback analytics solution that looks at any interaction with your customers and tells you what to do next to grow your business.

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Keatext logo

Your most impactful improvements start here.

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Keatext is a text analytics solution that delivers AI-based recommendations and ready-to-share reports leveraging GPT to improve customer experience.

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Enterpret logo

Machine learning customer feedback analytics platform

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Enterpret is a platform for analytics on natural language. With itsl machine learning algorithms and API-first design, it offers customers actionable insights from customer feedback.

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Alterna CX logo

Experience Management Platform

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Alterna is the comprehensive AI-based solution that streamlines, simplifies and organizes all the increasingly complex customer experience signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. This solution gathers and analyzes the most relevant CX data to provide insight into what is happening with customers.

Read more about Alterna CX

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