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Nextiva   

197
Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

SurveySparrow   

27
Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow
Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow

Employee Pulse/Surveys   

24
Employee voice & survey platform to gain actionable insights
WorkTango enables companies to easily collect employee feedback for any purpose supporting insights into engagement and actionable insights for HR and leaders. Read more about Employee Pulse/Surveys
Employee voice & survey platform to gain actionable insights
WorkTango enables companies to easily collect employee feedback for any purpose supporting insights into engagement and actionable insights for HR and leaders. Read more about Employee Pulse/Surveys

Instabug   

81
In-app feedback & bug reporting for mobile apps
Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations. Read more about Instabug
In-app feedback & bug reporting for mobile apps
Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations. Read more about Instabug

NotifyVisitors   

1
Marketing automation platform with push notifications
Notifyvisitors is the simplest tool to create and show notifications on site based on visitor behaviour. One can select from multiple targeting rules including visit duration or frequency, device or browser type, url source, time of the day and many more. Read more about NotifyVisitors Detailed analytics provides actionable insig
Marketing automation platform with push notifications
Notifyvisitors is the simplest tool to create and show notifications on site based on visitor behaviour. One can select from multiple targeting rules including visit duration or frequency, device or browser type, url source, time of the day and many more. Read more about NotifyVisitors Detailed analytics provides actionable insig

Nicereply  

251
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply

Influx MD  

12
Sales & marketing solution for healthcare professionals
Influx MD is an all-in-one sales and marketing solution designed for healthcare professionals from solo, group or hospital medical programs, with a built-in CRM. Read more about Influx MD
Sales & marketing solution for healthcare professionals
Influx MD is an all-in-one sales and marketing solution designed for healthcare professionals from solo, group or hospital medical programs, with a built-in CRM. Read more about Influx MD

CheckPOS Performance  

1
Business intelligence for field force teams
CheckPOS Performance is a cloud-based platform for field forces that helps users to maintain team collaboration, analysis of metrics & real-time organization. It also aims to improve the strategic execution at the point of sale (POS) for various industries such as marketing, pharmaceuticals & more. Read more about CheckPOS Performance
Business intelligence for field force teams
CheckPOS Performance is a cloud-based platform for field forces that helps users to maintain team collaboration, analysis of metrics & real-time organization. It also aims to improve the strategic execution at the point of sale (POS) for various industries such as marketing, pharmaceuticals & more. Read more about CheckPOS Performance

FIVE CRM  

2
More Leads. More Sales. More Customers.
FIVE CRM provides businesses with tailored software solutions targeted at transforming sales & marketing and boosting the bottom line. FIVE CRM puts you in control through an array of products, whether you’re looking to take advantage of email marketing or drive sales through calling – we’ve got it covered. Read more about FIVE CRM
More Leads. More Sales. More Customers.
FIVE CRM provides businesses with tailored software solutions targeted at transforming sales & marketing and boosting the bottom line. FIVE CRM puts you in control through an array of products, whether you’re looking to take advantage of email marketing or drive sales through calling – we’ve got it covered. Read more about FIVE CRM
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Avg. User review

Survey Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Survey apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
79
79
Reviews 20/20
Integrations 20/20
Mobile 19/20
Functionality 20/20
Security -/20
71
71
Reviews 10/20
Integrations 15/20
Mobile 19/20
Functionality 13/20
Security 14/20
70
70
Reviews 15/20
Integrations 18/20
Mobile 20/20
Functionality 17/20
Security -/20
61
61
Reviews 10/20
Integrations 20/20
Mobile 18/20
Functionality 13/20
Security -/20
56
56
Reviews 15/20
Integrations 19/20
Mobile 5/20
Functionality 17/20
Security -/20
55
55
Reviews 9/20
Integrations 17/20
Mobile 16/20
Functionality 13/20
Security -/20
54
54
Reviews 14/20
Integrations 5/20
Mobile 18/20
Functionality 17/20
Security -/20
52
52
Reviews 14/20
Integrations 5/20
Mobile 17/20
Functionality 16/20
Security -/20
51
51
Reviews 14/20
Integrations 8/20
Mobile 16/20
Functionality 13/20
Security -/20
49
49
Reviews 10/20
Integrations 8/20
Mobile 0/20
Functionality 14/20
Security 17/20
49
49
Reviews 13/20
Integrations 3/20
Mobile 19/20
Functionality 14/20
Security -/20
49
49
Reviews 12/20
Integrations 17/20
Mobile 4/20
Functionality 16/20
Security -/20
43
43
Reviews 14/20
Integrations 9/20
Mobile 4/20
Functionality 16/20
Security -/20
39
39
Reviews 15/20
Integrations 2/20
Mobile 4/20
Functionality 18/20
Security -/20
35
35
Reviews 8/20
Integrations 9/20
Mobile 4/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.