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Ticketing Software with Access Controls/Permissions

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ThunderTix logo
4.8
251

Ticketing software for the performing arts

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.9
Pros and Cons from ThunderTix users   
+15
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.
It is also very user friendly. We have received several compliments from parishioners, most of them older, that it is so easy to select their seat for church.
For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well.
Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services.
The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly.
It seems very user friendly and has a lot of features for the price. Customer service is excellent.
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features.
We also liked their pricing structure that allows you to move to a maintenance status for "off times. Lastly, we found that the integration with our current STRIPE account was seamless.
Thundertix is fantastic when it comes to customer service, answering all requests in a timely fashion.
Excellent Customer Service. Easy to integrate into your website.
I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right.
It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business.
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.
It is also very user friendly. We have received several compliments from parishioners, most of them older, that it is so easy to select their seat for church.
For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well.
Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services.
The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly.
It seems very user friendly and has a lot of features for the price. Customer service is excellent.
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features.
We also liked their pricing structure that allows you to move to a maintenance status for "off times. Lastly, we found that the integration with our current STRIPE account was seamless.
Thundertix is fantastic when it comes to customer service, answering all requests in a timely fashion.
Excellent Customer Service. Easy to integrate into your website.
I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right.
It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business.
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.
It is also very user friendly. We have received several compliments from parishioners, most of them older, that it is so easy to select their seat for church.
For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well.
Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services.
The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly.
It seems very user friendly and has a lot of features for the price. Customer service is excellent.
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features.
We also liked their pricing structure that allows you to move to a maintenance status for "off times. Lastly, we found that the integration with our current STRIPE account was seamless.
Thundertix is fantastic when it comes to customer service, answering all requests in a timely fashion.
Excellent Customer Service. Easy to integrate into your website.
I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right.
It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business.
Attendease logo
4.5
13

The most scalable, configurable, easy-to-use event platform.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.0
    Customer support
    4.8
Pros and Cons from Attendease users   
+9
It is BY FAR the most sophisticated program, and that is exactly what I want for the types of clients and attendants I want to attract. Jamie, Julien and the entire Attendease team are fantastic.
Also, we often have a lot of weird flukes happen to the site that Troy or team will have to go in and fix. Not being able to have an event range for events that span several days.
I would say Attendease strengths are great and responsive customer service. Functionality wise strengths are- easy to set up simple events and cloning past events.
Lack of flexibility with design elements- I personally don't have issues with this but I know other regions often want to change design elements/ move content blocks around and can't do so.
The customer support and service is superb. I am constantly and continuously learning.
LOVE Attendease - BEST event registration and BEST support.
It makes building a website easy and quick. We did a custom theme and the team there to help us was very quick to respond and extremely helpful.
It is very user friendly and can also partner with other platforms such as sli.do. I liked the social media feed/Activity feed as well.
I love how simple and easy that Attendease is to use.
Attendease : superior support and a constantly improving product.
Attendease, while yes, slightly higher in cost than others, is well worth the expense for its ease of use, features and functionality, customer support and quality.
Attendease is not just an app or a tool we use. It is a solution built on a strong understanding of our business needs and an even stronger working relationship between companies.
It is BY FAR the most sophisticated program, and that is exactly what I want for the types of clients and attendants I want to attract. Jamie, Julien and the entire Attendease team are fantastic.
Also, we often have a lot of weird flukes happen to the site that Troy or team will have to go in and fix. Not being able to have an event range for events that span several days.
I would say Attendease strengths are great and responsive customer service. Functionality wise strengths are- easy to set up simple events and cloning past events.
Lack of flexibility with design elements- I personally don't have issues with this but I know other regions often want to change design elements/ move content blocks around and can't do so.
The customer support and service is superb. I am constantly and continuously learning.
LOVE Attendease - BEST event registration and BEST support.
It makes building a website easy and quick. We did a custom theme and the team there to help us was very quick to respond and extremely helpful.
It is very user friendly and can also partner with other platforms such as sli.do. I liked the social media feed/Activity feed as well.
I love how simple and easy that Attendease is to use.
Attendease : superior support and a constantly improving product.
Attendease, while yes, slightly higher in cost than others, is well worth the expense for its ease of use, features and functionality, customer support and quality.
Attendease is not just an app or a tool we use. It is a solution built on a strong understanding of our business needs and an even stronger working relationship between companies.
It is BY FAR the most sophisticated program, and that is exactly what I want for the types of clients and attendants I want to attract. Jamie, Julien and the entire Attendease team are fantastic.
Also, we often have a lot of weird flukes happen to the site that Troy or team will have to go in and fix. Not being able to have an event range for events that span several days.
I would say Attendease strengths are great and responsive customer service. Functionality wise strengths are- easy to set up simple events and cloning past events.
Lack of flexibility with design elements- I personally don't have issues with this but I know other regions often want to change design elements/ move content blocks around and can't do so.
The customer support and service is superb. I am constantly and continuously learning.
LOVE Attendease - BEST event registration and BEST support.
It makes building a website easy and quick. We did a custom theme and the team there to help us was very quick to respond and extremely helpful.
It is very user friendly and can also partner with other platforms such as sli.do. I liked the social media feed/Activity feed as well.
I love how simple and easy that Attendease is to use.
Attendease : superior support and a constantly improving product.
Attendease, while yes, slightly higher in cost than others, is well worth the expense for its ease of use, features and functionality, customer support and quality.
Attendease is not just an app or a tool we use. It is a solution built on a strong understanding of our business needs and an even stronger working relationship between companies.
Tix logo
4.8
166

A leading provider of online and box office ticketing

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.7
    Features
    4.8
    Customer support
    5.0
Pros and Cons from Tix users   
+15
Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.
Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.
Some of our costumers seem to have a problem with their passwords.
Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization.
Sometimes it drives we crazy when I have to change an order.
This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.
We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea.
I have been very impressed with the ease of use of the product and my sales executive Steve Moore and the service people including Luke have been amazing to work with.
But no matter how good the software is, the customer service is better. The staff at Tix are easily reached, very fast at providing support and always go above and beyond to help in any way.
I specifically like the speed of use when working with ticket buyers one on one at our registration desk. It's a great software but better than that is customer service I get when I have a question.
Love working with this product and support staff is amazing. Every issue is dealt with quickly and very professionally.
This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner.
Awesome support was provided. My rep set our account up for success and was very timely and knowledgeable.
Tix is a user friendly and great service. Customer Service is outstanding.
The seating chart set up at no cost was also a huge help. Customer service is great and they are always making the product better.
Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.
Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated.
Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.
Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.
Some of our costumers seem to have a problem with their passwords.
Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization.
Sometimes it drives we crazy when I have to change an order.
This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.
We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea.
I have been very impressed with the ease of use of the product and my sales executive Steve Moore and the service people including Luke have been amazing to work with.
But no matter how good the software is, the customer service is better. The staff at Tix are easily reached, very fast at providing support and always go above and beyond to help in any way.
I specifically like the speed of use when working with ticket buyers one on one at our registration desk. It's a great software but better than that is customer service I get when I have a question.
Love working with this product and support staff is amazing. Every issue is dealt with quickly and very professionally.
This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner.
Awesome support was provided. My rep set our account up for success and was very timely and knowledgeable.
Tix is a user friendly and great service. Customer Service is outstanding.
The seating chart set up at no cost was also a huge help. Customer service is great and they are always making the product better.
Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.
Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated.
Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.
Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.
Some of our costumers seem to have a problem with their passwords.
Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization.
Sometimes it drives we crazy when I have to change an order.
This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.
We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea.
I have been very impressed with the ease of use of the product and my sales executive Steve Moore and the service people including Luke have been amazing to work with.
But no matter how good the software is, the customer service is better. The staff at Tix are easily reached, very fast at providing support and always go above and beyond to help in any way.
I specifically like the speed of use when working with ticket buyers one on one at our registration desk. It's a great software but better than that is customer service I get when I have a question.
Love working with this product and support staff is amazing. Every issue is dealt with quickly and very professionally.
This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner.
Awesome support was provided. My rep set our account up for success and was very timely and knowledgeable.
Tix is a user friendly and great service. Customer Service is outstanding.
The seating chart set up at no cost was also a huge help. Customer service is great and they are always making the product better.
Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.
Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated.
Zoho Backstage logo
4.6
11

Run events smarter, better.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.0
    Customer support
    4.1
Pros and Cons from Zoho Backstage users   
No pros & cons found
Purplepass Ticketing logo
4.9
224

COVID19 Ready - Contactless ticketing and live streaming

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Purplepass Ticketing users   
+15
I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.
Some of the features are a bit confusing to get a handle on.
I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.
Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Best and very reliable solution for ticketing. Easy to set up and very good integration.
Event day promotional ticket sales on tablet can be confusing.
Overall Purple Pass offered the complete solution for our event needs and provided data that we will use to improve on sales and increase success. Purple Pass was a win for iHeart.
After using two other ticketing services, there is no comparison.
If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you'll be glad you did.
Good experience and would recommend this software to anyone. What made this really stand out was outstanding customer service by Brandon Foy and Gabriel Afana from PurplePass.
Purplepass has been stellar. Our organization has had changing needs and Purplepass has been responsive and innovative in helping us find solutions as we grow our events.
The handy-dandy scanner to input ticket serial numbers when preparing for the event was great too. This product was cost effective for my organization and PurplePass's customer service was top notch.
Best Ticketing System in the market. User friendly, great marketing tools, up to date technology.
Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process.
Great customer support and easy navigation portal. The help from PurplePass for you is there 24/7, always answer my call and emails.
It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking.
Overall, we love the Purplepass ticketing box office.
I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.
Some of the features are a bit confusing to get a handle on.
I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.
Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Best and very reliable solution for ticketing. Easy to set up and very good integration.
Event day promotional ticket sales on tablet can be confusing.
Overall Purple Pass offered the complete solution for our event needs and provided data that we will use to improve on sales and increase success. Purple Pass was a win for iHeart.
After using two other ticketing services, there is no comparison.
If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you'll be glad you did.
Good experience and would recommend this software to anyone. What made this really stand out was outstanding customer service by Brandon Foy and Gabriel Afana from PurplePass.
Purplepass has been stellar. Our organization has had changing needs and Purplepass has been responsive and innovative in helping us find solutions as we grow our events.
The handy-dandy scanner to input ticket serial numbers when preparing for the event was great too. This product was cost effective for my organization and PurplePass's customer service was top notch.
Best Ticketing System in the market. User friendly, great marketing tools, up to date technology.
Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process.
Great customer support and easy navigation portal. The help from PurplePass for you is there 24/7, always answer my call and emails.
It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking.
Overall, we love the Purplepass ticketing box office.
I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.
Some of the features are a bit confusing to get a handle on.
I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.
Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Best and very reliable solution for ticketing. Easy to set up and very good integration.
Event day promotional ticket sales on tablet can be confusing.
Overall Purple Pass offered the complete solution for our event needs and provided data that we will use to improve on sales and increase success. Purple Pass was a win for iHeart.
After using two other ticketing services, there is no comparison.
If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you'll be glad you did.
Good experience and would recommend this software to anyone. What made this really stand out was outstanding customer service by Brandon Foy and Gabriel Afana from PurplePass.
Purplepass has been stellar. Our organization has had changing needs and Purplepass has been responsive and innovative in helping us find solutions as we grow our events.
The handy-dandy scanner to input ticket serial numbers when preparing for the event was great too. This product was cost effective for my organization and PurplePass's customer service was top notch.
Best Ticketing System in the market. User friendly, great marketing tools, up to date technology.
Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process.
Great customer support and easy navigation portal. The help from PurplePass for you is there 24/7, always answer my call and emails.
It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking.
Overall, we love the Purplepass ticketing box office.
Blackbaud Altru logo
4.0
36

Ticketing, membership, admissions & fundraising

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    3.4
    Features
    3.6
    Customer support
    4.2
Pros and Cons from Blackbaud Altru users   
avatar
+13
I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.
Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.
Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.
If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself.
I absolutely LOVE this CRM and would only consider moving to another organization that uses the product. Training and support are amazing.
The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.
Overall I am very very happy with Altru and think it is an amazing system.
Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.
We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.
Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place.
Comprehensive product that has been very useful so far.
Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while.
For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.
I think the navigation on Altru can be a bit tricky.
I love the amount that you can do on Altru and that it can all be done in one place.
As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.
I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.
Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.
Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.
If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself.
I absolutely LOVE this CRM and would only consider moving to another organization that uses the product. Training and support are amazing.
The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.
Overall I am very very happy with Altru and think it is an amazing system.
Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.
We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.
Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place.
Comprehensive product that has been very useful so far.
Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while.
For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.
I think the navigation on Altru can be a bit tricky.
I love the amount that you can do on Altru and that it can all be done in one place.
As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.
I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.
Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.
Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.
If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself.
I absolutely LOVE this CRM and would only consider moving to another organization that uses the product. Training and support are amazing.
The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.
Overall I am very very happy with Altru and think it is an amazing system.
Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.
We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.
Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place.
Comprehensive product that has been very useful so far.
Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while.
For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.
I think the navigation on Altru can be a bit tricky.
I love the amount that you can do on Altru and that it can all be done in one place.
As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.
Afton Tickets logo
4.9
49

Best online & in-person ticketing + virtual events platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.8
    Customer support
    5.0
Pros and Cons from Afton Tickets users   
avatar
+15
Afton is super easy to use, extremely easy to setup and they are super helpful if you need assistance with anything.
Need the company coordinator to administer refunds, set up public tickets , or deal with customer’s lost links.
We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing.
This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites.
Excellent, their staff are great, responsive and even worked through some unique situations we wanted to try and made them happen. Couldn't have done that with our previous system.
The only dislike I have is not having a weekly sales update as the daily sales update is not always necessary and a bit repetitive.
They explain the program in detail, are not afraid of special requests, they are very responsive, their on-site staff and equipment are top notch and follow-up reporting and settlement are excellent.
Integration with Zoom, Google Meet, Microsoft Teams, etc. is missing.
However, any of our venue promotions easily integrate with Afton's solution, and the fees are more than reasonable. Good deal overall, good value proposition.
We are so happy we chose Afton for our ticketing needs and believe they are going to be a big part of Earp's Ordinary's success.
Easy to use on the front end for the customer, and a robust back end full of data and details. Super flexible - can change ticketing on the fly during an active event.
I really appreciate working with a company that is invested in our shared success, will definitely continue to work with them.
I appreciated their attention to our feedback as a client and that they are continually improving the product.
This product provided an end-to-end solution for our streaming events, it was easy to use and set up and level of support and customer service was excellent.
The software is so easy to use and integrate with, but the team at Afton are really great to work with. They take a partnership approach to the service and guidance they provide.
Excellent ticketing solution that includes options for other features.
Afton allows events to get a excellent ticketing experience that’s custom to their needs at a fair price which is hard to find in the ticketing industry.
Customer support and ease-of-use. My team enjoyed the platform as well.
Afton is super easy to use, extremely easy to setup and they are super helpful if you need assistance with anything.
Need the company coordinator to administer refunds, set up public tickets , or deal with customer’s lost links.
We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing.
This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites.
Excellent, their staff are great, responsive and even worked through some unique situations we wanted to try and made them happen. Couldn't have done that with our previous system.
The only dislike I have is not having a weekly sales update as the daily sales update is not always necessary and a bit repetitive.
They explain the program in detail, are not afraid of special requests, they are very responsive, their on-site staff and equipment are top notch and follow-up reporting and settlement are excellent.
Integration with Zoom, Google Meet, Microsoft Teams, etc. is missing.
However, any of our venue promotions easily integrate with Afton's solution, and the fees are more than reasonable. Good deal overall, good value proposition.
We are so happy we chose Afton for our ticketing needs and believe they are going to be a big part of Earp's Ordinary's success.
Easy to use on the front end for the customer, and a robust back end full of data and details. Super flexible - can change ticketing on the fly during an active event.
I really appreciate working with a company that is invested in our shared success, will definitely continue to work with them.
I appreciated their attention to our feedback as a client and that they are continually improving the product.
This product provided an end-to-end solution for our streaming events, it was easy to use and set up and level of support and customer service was excellent.
The software is so easy to use and integrate with, but the team at Afton are really great to work with. They take a partnership approach to the service and guidance they provide.
Excellent ticketing solution that includes options for other features.
Afton allows events to get a excellent ticketing experience that’s custom to their needs at a fair price which is hard to find in the ticketing industry.
Customer support and ease-of-use. My team enjoyed the platform as well.
Afton is super easy to use, extremely easy to setup and they are super helpful if you need assistance with anything.
Need the company coordinator to administer refunds, set up public tickets , or deal with customer’s lost links.
We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing.
This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites.
Excellent, their staff are great, responsive and even worked through some unique situations we wanted to try and made them happen. Couldn't have done that with our previous system.
The only dislike I have is not having a weekly sales update as the daily sales update is not always necessary and a bit repetitive.
They explain the program in detail, are not afraid of special requests, they are very responsive, their on-site staff and equipment are top notch and follow-up reporting and settlement are excellent.
Integration with Zoom, Google Meet, Microsoft Teams, etc. is missing.
However, any of our venue promotions easily integrate with Afton's solution, and the fees are more than reasonable. Good deal overall, good value proposition.
We are so happy we chose Afton for our ticketing needs and believe they are going to be a big part of Earp's Ordinary's success.
Easy to use on the front end for the customer, and a robust back end full of data and details. Super flexible - can change ticketing on the fly during an active event.
I really appreciate working with a company that is invested in our shared success, will definitely continue to work with them.
I appreciated their attention to our feedback as a client and that they are continually improving the product.
This product provided an end-to-end solution for our streaming events, it was easy to use and set up and level of support and customer service was excellent.
The software is so easy to use and integrate with, but the team at Afton are really great to work with. They take a partnership approach to the service and guidance they provide.
Excellent ticketing solution that includes options for other features.
Afton allows events to get a excellent ticketing experience that’s custom to their needs at a fair price which is hard to find in the ticketing industry.
Customer support and ease-of-use. My team enjoyed the platform as well.
Beyonk logo
4.8
78

Beyonk. Finally, truly simple and powerful booking software.