TicketSpice Pricing, Features, Reviews & Comparison of Alternatives

TicketSpice

Online ticketing and reservation system

4.94/5 (52 reviews)

TicketSpice overview

What is TicketSpice?

TicketSpice is an online system for event management, booking and ticketing, which allows users to sell tickets for one-off, recurring, multi-day and multi-location events through their own branded web page. Users can create ticketing pages with the drag-and-drop builder, and select from a range of custom fields to be included, such as phone number, date of birth, meal choice, T-shirt size, and more. Social media integrations enable users to track Facebook and Twitter shares, and offer incentives or rewards in the form of fixed amount or percentage reductions in ticket prices.

Actions based on conditional logic allow users to control the pricing and availability of tickets, for example setting certain sets of tickets to release on a specified date, or increasing ticket price once inventory drops to a preset level. These actions can also be used to discount purchase fees for bulk purchases, or require buyers to answer survey questions to secure their tickets.

The integrated point of sale (POS) system enables users to sell additional products, assists with inventory management, and generates reports on merchandise sales. TicketSpice also reports back to users on metrics including transaction time, conversion rates, device usage, and pageviews, as well as allowing users to export ticketholder information and transaction reports.

TicketSpice’s mobile ticket scanning app works with both laser-scanning and camera-enabled devices, syncs in real time across multiple devices, and incorporates built-in fraud detection, allowing users to track and identify any fraudulent or duplicate tickets.
www.webconnex.com

Pricing

Starting from
$0.99
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TicketSpice screenshot: TicketSpice allows users to set up one-off, recurring and multi-date eventsTicketSpice Online Ticketing SoftwareTicketSpice screenshot: Users can customize multiple fields on their ticketing pages with TicketSpiceTicketSpice screenshot: The custom fields are filled in at the same time as personal and delivery information when a ticket is bought through TicketSpiceTicketSpice screenshot: TicketSpice allows users to set up multiple ticket levels with different prices and fees, and limit the number of each ticket type availableTicketSpice screenshot: TicketSpice allows users to set actions using conditional logicTicketSpice screenshot: TicketSpice's actions give users control over ticket price and availability based on inventory, dates and moreTicketSpice screenshot: Tickets can be sent out from TicketSpice as mobile QR codes, with no need for printingTicketSpice screenshot: Users can sell merchandise alongside their event tickets with TicketSpiceTicketSpice screenshot: TicketSpice has multiple design options for users to customize the branding of their ticketing pageTicketSpice screenshot: TicketSpice's mobile ticket scanning app enables users to spot duplicate or fraudulent tickets

TicketSpice reviews

Excellent
49

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.8
  5.0
Jared DeLong

Fantastic Ticketing Tool

Used monthly for 1-2 years
Reviewed 2019-05-10
Review Source: Capterra

TIcketSpice has saved many nonprofits I've worked with lots of funds by the lower fees they charge compared to other ticketing systems out there.

Pros
TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite.

Cons
Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kathy Sturm

User Friendly in all areas

Used daily for less than 6 months
Reviewed 2020-01-08
Review Source: Capterra

I was apprehensive to delving into this product, as I usually had other staff available. I was pleased at the ease to set up, the availability to chat with TicketSpice team, when I had questions. They don't make you feel like - duh! you should know this. Being responsive in a matter of minutes is key to the success. Thank you.

Pros
* The cost to the organization * The ease in setting up * The ease of use by the end user * The support team is phenomenal. Every time I have had a question or concern, the response is quick, helpful and supportive. This alone is worth it all. * The reports are so helpful and easily shared with my Board members.

Cons
Could use a little more detail when setting up. Some of us are not always intuitive or tech savvy when it comes to products like TicketSpice. To get it all set up and find a 2nd phase (webconnex) is needed. Yes, it should probably be a given on the clients part. Or alert them of this beforehand.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ismael qureshi

[SENSITIVE CONTENT HIDDEN] is Amazing

Used daily for less than 6 months
Reviewed 2020-05-20
Review Source: Capterra

Amazing. Service is everything. [SENSITIVE CONTENT HIDDEN] treated me like i was running a million dollar event. But in reality it was all free. Their company is not making much from us but still he took the time out to help.

Pros
The software is pretty easy to use. Its just a matter of understanding what does what. Its like anything that is new. There is a learning curve at first. But after one event i now know what to do. The best was customer support by [SENSITIVE CONTENT HIDDEN]. He answered our message at 8pm at night and walked me through small issues. He fixed it all and made it amazing.

Cons
The donation part. We have a lot of users that want to go back in the ticket window and donate more. But they cannot really. But our event is unique where its free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah Quinlan

Peanut butter ticket time

Used weekly for 2+ years
Reviewed 2016-08-04
Review Source: Capterra

I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy.

Pros
I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.

Cons
It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much. Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event. When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Hayley G

Best find after lots of research!

Used daily for 1-2 years
Reviewed 2020-02-12
Review Source: Capterra

Overall we are very happy with this product and using it for registration on our events!

Pros
Easily customizable. Great customer service! Had all the features we needed and lots of ways to create features we needing, using other features. That might be confusing - but basically they have lots of ways to create options and services that may not be plainly available through their software. It's been really great!

Cons
There was a minor glitch in the middle of our festival that we were able to work around, but it caused about 30 minutes of panic. It was part user error, but also part back-end software glitch. However - like I said, it was minor. Also, it was a Saturday and someone from TicketSpice called me on my cell directly from their cell on their day off to make sure I got it figured out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TicketSpice pricing

Starting from
$0.99
Pricing options
Free
Subscription
View Pricing Plans

99¢ per ticket holder for paid events; free events are free.

Users can add on additional features, either on a usage or monthly/annual subscription basis:

Unlimited 3rd party integrations, webhooks & API access ($20 / month)
Communication center ($0.02 per message sent)
Custom gateway (1% of transaction)
Salesforce integration ($199 / Month)
Custom domain masking ($500 / year)

TicketSpice features

Custom Fields
Customizable Branding
Social Media Integration

API (399 other apps)
Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Customer Database (174 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Videos and tutorials

Additional information for TicketSpice

Key features of TicketSpice

  • Data export
  • Performance dashboard
  • Event analytics
  • iOS ticket scanning app
  • Mobile and printed tickets
  • Transaction exports
  • Site theme templates
  • Multi-day/multi-location events
  • Recurring ticket sales
  • Conditional logic
  • Conversion tracking
  • PCI compliant
  • Customizable branding
  • Merchandise point of sale (POS)
  • Real time analytics
  • Social media integration
  • Drag-and-drop web page builder
  • Custom web page fields
  • Staff access accounts
  • Inventory tracking
View All Features

Benefits

TicketSpice includes a mobile ticket scanning app, which is capable of detecting duplicate and fraudulent tickets, syncs across multiple devices in real time, and works offline if an internet connection is unavailable or too slow.

Actions based on conditional logic can be used to automatically increase ticket prices after a certain date, limit ticket availability, hide or display ticket types based on date, or require survey answers to be completed for certain ticket purchases.

Custom advanced ticketing fields can be incorporated into users’ ticketing pages, requiring buyers to fill in information such as mailing address, age, gender, meal preference, and more, and can be set up in multiple formats, including multiple choice, free text field, date field, and checkbox.

Users can view metrics including conversion rate, average, shortest and longest transaction times, unique visitors, page views, and top referrers.

Users can be incentivised to share events on social media by reducing the cost of tickets by either a fixed amount or percentage. TicketSpice tracks users’ shares on Twitter and Facebook, and automatically applies their reward on the ticketing page.

TicketSpice supports multi-event ticketing, such as festivals (multi-day and multi-location), lecture halls and speaker series, mixers and socials, tours, trips and excursions, and music performances.