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Textline Logo

Textline

Cloud-based plug-and-play text messaging software

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Textline Features

Features Summary

Functionality

4.7

/5

152

Total features

28

8 categories

Textline features

2-Way Messaging
Alerts / Escalation
Appointment Management
Automated Responses
Communication Management
Contact Database
Contact Management
Customer Engagement

Common features of Customer Service software

API
Activity Tracking
Alerts / Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing

Price starts from

59.97

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

152

Price starts from

59.97

Per month

learn more

Total Features

28

Unique features

  • Message Personalization

  • Messaging

  • Automated Responses

  • 2-Way Messaging

Functionality

4.3

/5

3K

Price starts from

49

/user

Per month

visit website

Total Features

181

Features in Common

18

Unique features

  • Text Analysis

  • SMS Messaging

  • Task Management

  • Document Storage

Functionality

4.5

/5

1.7K

Price starts from

0

visit website

Total Features

143

Features in Common

18

Unique features

  • Help Desk Management

  • Forms Management

  • Interaction Tracking

  • Offline Form

Common Textline comparisons

Textline logo
LiveChat logo
TextlinevsLiveChat

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Team

Reviewed 3 years ago

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Pros

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Cons

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Customer Service. Awesome Functionality/Workflow

Reviewed 2 years ago

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Pros

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Cons

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Vendor response

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clearly the Best Way to Communicate

Reviewed 18 days ago

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!

Pros

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

Cons

We have used Textline for a long time and have not experienced any Cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great support!

Reviewed 4 months ago

I have been a fan of Textline since we first demo'd the product. They were eager to help us with our decision, and able to answer all questions throughout the process and after the purchase.

Pros

It's not very often that there's an issue, but when brought up to the support group, they act on it very quickly. They actually respond/reply to questions as well! Unheard of with most software!

Cons

As with any software, when there's an update that changes the look of the dashboard, it takes a little time to get used to it. However, there's so much content available through their support website, that most things can be figured out quickly.

Vendor response

Michael, thank you for taking the time to write this review! It makes me so happy to hear you're satisfied with the help our customer support team is able to provide and that you find our help center beneficial! We value your support and we're always open to hear your feedback. Happy Texting! Jenny from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use two-way-texting with awesome customer service team

Reviewed 2 years ago

We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Pros

1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider.

Cons

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Vendor response

Hi Mikael, Thank you for taking the time to write this review! I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A perfect fit

Reviewed a year ago

Great!

Pros

This software is user friendly and the customer support team is fantastic!

Cons

It doesn't do group messaging and I can not email receipts without reaching out for help.

Vendor response

Hi Rachel, Thank you for taking the time to write this review! So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value and Friendly People

Reviewed 2 years ago

I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Pros

We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements",...

Cons

Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Skyler is a Super Star!!

Reviewed a year ago

Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat! Kudos to Textline a definite value add, and an even better investment!

Pros

Easy to use Simple Set up Great for connecting with customers at ease!

Cons

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Vendor response

Hi Addie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and is helping you connect with customers! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Team, Intuitive Product

Reviewed 2 years ago
Pros

Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it! The Textline team has also been very helpful in supporting us whenever we encountered an issue.

Cons

I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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good for biz

Reviewed a year ago

overall very good... must have for business, good for texting employees and customers

Pros

I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.

Cons

wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...

Vendor response

Hi Tom, Thank you for taking the time to write this review! We love to hear that you feel organized while using SMS to communicate with both employees and customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Textline

Reviewed 2 years ago
Pros

Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation.

Cons

There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack.

Vendor response

Hi Michael, Thank you for your review! We love to hear that the basic functionality works for you and that our support team has been able to support you on more complex ideas. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved us during Covid-19

Reviewed a year ago

This software was the "one" IT solution that saved our medical practice during covid. What we realized is that most, if not all of our patients were very happy with this experience. The main goal was to keep our patients safe and out of the waiting room until their room was ready. Trying to do this over the phone would have been a communications nightmare. When Covid goes...if ever, we will continue to use this form of communication.

Pros

The product is easy to use, implementation was 10 mins and staff training was easy. All the buckets you want to check when bringing new software to an organization. Product support is easy and anytime we had an issue ( happened only twice in 9 months) they fixed the issue immediately. The platfrom/dashboard is basic and so easy to use. They don't junk up the screen with options or functions that get in the way. They keep it simple which is what you want. The reports you can generate really help us manage critical times and staff output. Definitely a plus.

Cons

Searching for past conversations and numbers is a little clunky. My biggest issue is the cost, now with that being said the cost doesn't outweigh the benefits we are getting by being able to communicate with our Pt's remotely in a HIPPA compliant environment.

Vendor response

Hi Christopher, Thank you for taking the time to write this review! It is great to hear Textline is easy to implement and use but most importantly it has helped during challenging times by keeping your patients safe. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Textline is awesome

Reviewed a year ago

Unmatched customer service.

Pros

Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible.

Cons

It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome.

Vendor response

Hi Adam, Thank you for taking the time to write this review! Also, thank you for being with us for 2+ years! Love to hear that Textline is helping you position yourself in front of your competitors. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great features in the UI, easy to work with API

Reviewed a year ago

We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.

Pros

Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

Cons

We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

Vendor response

Hi Cat, Thank you for taking the time to write this review! It makes me so happy to hear that we have been able to accommodate your needs after all these years and variations of the Zendesk integration! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Textline simplified the whole SMS channel for us

Reviewed 2 years ago

Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

Pros

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Cons

Still working to automate some functions through the API.

Vendor response

Hi Jorge, Thank you for taking the time to write this review! It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and great customer support

Reviewed 2 years ago
Pros

We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend!

Cons

We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product!

Vendor response

Thank you for taking the time to write this review! It makes me so happy to hear our support and care for our customers sets us apart! We value your support and we're always open to hear your feedback. We look forward to sharing updates on our API and Zapier integration to help with automated texts, coming soon! Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing product

Reviewed 3 years ago

Great service and amazing product which all of the users love!

Pros

I love the ease of Textline. The app is very user friendly too. IT has helped us open up the communication with our residents.

Cons

price -the cost was too high for us to use it company wide

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customer support

Reviewed 2 years ago

While customer service was very prompt in response to emails, there was some communication that would have gone faster and easier by phone vs email or text took longer to explain and understand directions for use.

Pros

The feature that allows you to save a "script" and use for other text messages has been helpful to us in being able to send text messages to many clients in a short period of time.

Cons

Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing.

Vendor response

Karen, thank you for writing a review, we appreciate you pointing out what features are helpful like shortcuts, and what could be improved. I'm sorry to hear it was confusing to add team members and how to best utilize departments. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you have additional feedback or context to share, please don't hesitate to email me at name@textline.com Sincerely, Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product, could be great

Reviewed a year ago
Pros

Textline works well with our software in sending automated messaging. It also works well for mass communication.

Cons

Searching is very clunky. It is difficult to find past conversations. An added feature of looking at a contact and being able to see the contact's history of conversations would be very helpful. It is also incredibly easy to accidently send a mass text to all contacts. A warning when a saved search includes all contacts would be extremely helpful. I do also wish they were able to provide customer service earlier than 9am PST as my organization is in EST.

Vendor response

Hi Lynnette, Thank you for taking the time to write this review! I am glad to hear Textline works well for you and for your mass communication needs. We value your support and we're always open to hearing your feedback and assessing how to best address it. I have shared your feedback regarding the ability to search conversations, the process for mass texts, and support hours. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works great for us!

Reviewed 2 years ago
Pros

We use this mostly for customer communication. We are a dance studio and have to communicate with parents a lot. It is easy to use and parents like to text!

Cons

I wish that you could delete contacts instead of just archiving them. Also when someone opts out by saying "STOP" you can never text them again, which makes sense but also sometimes our families just want to opt out of marketing texts not informational.

Vendor response

Hi Gabby, Thank you for taking the time to write this review! It makes me so happy to hear Textline is easy for you to use and parents like to text you! We value your support and we're always open to hearing your feedback. I have followed up with you on Textline about your concerns with parents opting out too soon. I think I may have a solution for you! Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great solution for texting users from within Zendesk

Reviewed 3 years ago
Pros

We chose Textline primarily for its Zendesk integration. With the Zendesk integration, there's a Textline window in the right sidebar of each Zendesk ticket. That makes it easy for our customer service reps to send and receive texts with our customers. We also use the API to automate some text communications with our customers, and Textline's support is helpful with figuring out the best way to use the API to your particular scenario. In our case, they provided us information on an undocumented feature that improved how our text automation and Zendesk work together.

Cons

If you're trying to text from multiple phone numbers, the Zendesk integration won't always show the most recent text conversation with the customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful Software, FANTASTIC customer service

Reviewed 2 years ago

It's a good system to use, for texting people from a computer. I haven't fully used it yet, for all of my intents and purposes, so I can't say what rewards I've gotten out of it.. But I PLAN to use to it reach an already-established customer database, and sent them notifications -- and with the tests I've performed so far, I have no doubt that I'll be able to do exactly that. Thanks.

Pros

Not just "like" -- but I LOVE the way the support team responds to questions I text them, in a timely manner, and with useful information, which is exactly what I was looking for.

Cons

I can't think of anything off the top of my head.. It does what it's designed to do. A few features took me a minute to figure out, but they worked, plus the staff was helpful in assisting me with any & all questions I had.. They even were able to reset my "onboarding," so that I was able to take the introductory product tour again, after I had exited it earlier than I meant to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SMS Messaging made easy and EFFICIENT

Reviewed 2 years ago

The product is robust and performs without a hiccup. Customer service is responsive and friendly.

Pros

Textline allows me to reach out to hundreds of contacts in a very short time, and then manage those exchanges until a sale is closed. I use it on my desktop AND the app on my mobile phone, so it follows me everywhere. The bulk send feature (Announcements) is the key to my personal productivity each and every day. I could not do my job at the level I do able without Textline.

Cons

Nothing. There are many features I have yet to explore, but for now it's perfect!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Get closer to your customers

Reviewed 3 years ago

Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering. Highly recommend Textline.

Pros

We are able to integrate our existing workflows with Textline and get closer to our customers. We have custom software on the front end with our website which we have had integrated with PipeDrive for several years now. With the use of Textline's API we can integrate with PipeDrive and reach out fast to our customers.

Cons

Nothing at this point, it really solved a big problem we had which was integrating texting with customer outreach and tracking. So no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Handy Customer Outreach tool for a growing business

Reviewed 2 years ago
Pros

Speed of deployment. Integrations take some time but we were able to use the software out the box with rapidly and with ease.

Cons

Human support by phone. Challenging to resolve issues via text/email.

Vendor response

Hi Olek, Thank you for taking the time to write this review! Glad to hear it's easy to use Textline and deployment is fast. We value your support and we're always open to hearing your feedback. Sorry to hear it was challenging to resolve some issues over text/email. This is something we are continuously working on. If you have any more details to share about the conversation and how you think it could have gone smoother would love to hear them. Feel free to reach out to me at nancy@textline.com Happy Texting! Nancy from the Textline Team