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Vision Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, Live Chat Software, and ITSM / ITIL Service Desk
Table of Contents
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Vision Helpdesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Vision Helpdesk overview
What is Vision Helpdesk?
Vision Helpdesk is a customer support ticketing software that serves all small, medium, and enterprise-level business with its four different products.
1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.
2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.
3) Service Desk Software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
4) Live Chat Software
A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.
Vision Helpdesk license is available as SaaS (cloud platform) and Download (on premises) version.
Key benefits of using Vision Helpdesk
Starting price
per month
Alternatives
Vision Helpdesk’s user interface
Vision Helpdesk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.6
Ease of use
4.5
Customer support
4.6
Reviews sentiment
What do users say about Vision Helpdesk?
Reviewers appreciate Vision Helpdesk for its multi-company support, integrated ticketing and live chat, and competitive pricing. They find it effective for managing customer queries, organizing helpdesk tasks, and integrating with other platforms, which streamlines their daily operations and improves staff productivity.
Users report that the support team is responsive and helpful, resolving issues quickly and guiding them through setup. They mention the interface is clean and easy to use, though some feel email support can be slow and the cost may be high. They value the overall reliability and feature set for customer service management.
Who uses Vision Helpdesk?
Based on 48 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Vision Helpdesk's key features
Most critical features, based on insights from Vision Helpdesk users:
All Vision Helpdesk features
Features rating:
Vision Helpdesk alternatives
Vision Helpdesk
Starting from
15
/user
Per month
LiveChat
Starting from
24
Per month
Zendesk Suite
Starting from
39
Per month
TeamSupport
Starting from
45
Per month
Vision Helpdesk pricing
Pricing plans
Pricing details:
User opinions about Vision Helpdesk price and value
Value for money rating:
To see what individual users think of Vision Helpdesk's price and value, check out the review snippets below.
Isaac A.
CEO
Manish P.
Administrator
Vision Helpdesk integrations (33)
Integrations rated by users
We looked at 48 user reviews to identify which products are mentioned as Vision Helpdesk integrations and how users feel about them.
Integration rating: 5.0 (1)
Vision Helpdesk support options
Typical customers
Platforms supported
Support options
Training options
Vision Helpdesk FAQs
Vision Helpdesk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Vision Helpdesk?
Vision Helpdesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Vision Helpdesk support?
Vision Helpdesk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Vision Helpdesk support mobile devices?
Vision Helpdesk supports the following devices:
Android, iPad, iPhone
Q. Does Vision Helpdesk offer an API?
Yes, Vision Helpdesk has an API available for use.
Q. What other apps does Vision Helpdesk integrate with?
Vision Helpdesk integrates with the following applications:
authorize.net, Capsule, Drupal, PayPal, Aircall, Redmine, WHMCS, Insightly, Jira, vBulletin, Zapier, Gmail, ClickDesk, Google Workspace, FreshBooks, Lime Connect, WordPress, Twitter/X, SugarCRM, Slack, Microsoft 365, GoTo Meeting, LiveChat, LinkedIn for Business, Meta for Business, Comm100, Mailchimp, Twilio, Joomla, Shopify
Q. What level of support does Vision Helpdesk offer?
Vision Helpdesk offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)
