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ZIWO
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
API Based cloud contact center software with CRM Integration
Table of Contents
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ZIWO - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
ZIWO overview
What is ZIWO?
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.
Key benefits of using ZIWO
* Call Tracking feature can be implemented for Developers in very simple steps for sales & marketing campaign tracking
* Call Masking protects your customers private data and enables smooth communication between your business and your clients
*Agent and Admin Mobile App makes ZIWO available on the go with inbound, outbound calling, call recording, status change all at your fingertips
*Know actual emotion of your customers with this AI based Emotion Tracking feature available for all Call Recordings with emoji display
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Call Management
Customer Support
User Interface
Connectivity
ZIWO’s user interface
ZIWO pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about ZIWO?
I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner
Select to learn more
Who uses ZIWO?
Based on 108 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ZIWO's key features
Most critical features, based on insights from ZIWO users:
All ZIWO features
Features rating:
ZIWO alternatives
ZIWO
Starting from
40
Per month
Zendesk Suite
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Freshdesk
Starting from
No pricing info
ZIWO pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- 24/7 Support
- Bring Your Own SIP Trunk
- Custom Data Retention Policy
- Custom Integration
- High Availability
- Private or Public Cloud
- Uptime Financial Warranty
User opinions about ZIWO price and value
Value for money rating:
To see what individual users think of ZIWO's price and value, check out the review snippets below.
Habiba e.
CCU specialist
Janine O.
Client Services Manager
ZIWO integrations (22)
Integrations rated by users
We looked at 108 user reviews to identify which products are mentioned as ZIWO integrations and how users feel about them.
Integration rating: 4.5 (2)
“We use Freshsales and ZIWO together to streamline our customer interactions and sales process. ZIWO’s integration with Freshsales allows our team to make and receive calls directly within the CRM, automatically log call details, and access customer h”
Rayan P.
Operations Coordinator
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ZIWO support options
Typical customers
Platforms supported
Support options
Training options
ZIWO FAQs
ZIWO has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does ZIWO support?
ZIWO supports the following languages:
Arabic, English, French
Q. Does ZIWO support mobile devices?
ZIWO supports the following devices:
Android, iPad, iPhone
Q. Does ZIWO offer an API?
Yes, ZIWO has an API available for use.
Q. What level of support does ZIWO offer?
ZIWO offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
