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Top Rated Call Center Software with Alerts/Notifications in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Alerts and notifications keep agents informed in real time, enabling timely responses to customer inquiries. They help manage customer interactions efficiently by providing automated updates and ensuring no missed calls or important activities. Our reviewers in call center software rated this feature as highly important.

5 Best Call Center Software with Alerts/Notifications

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
RingEX logo
4.2
(1.2K)
30
per user/per month
Nextiva logo
4.6
(914)
25
per user/per month
Webex Suite logo
4.4
(7.3K)
25
per user/per month

See other top Call Center products with alerts/notifications

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Call Center software category. They also needed to have sufficient reviews about alerts/notifications, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for alerts/notifications, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Call Center Management4.6
Call Logging4.5

User insights about the alerts/notifications feature

Users report that Zendesk Suite's alerts/notifications are effective and timely, helping them stay on top of important tasks and customer issues. They appreciate the integration with email, Slack, and other tools for receiving notifications. Reviewers mention that the notifications are customizable and unobtrusive, aiding in quick responses and maintaining workflow efficiency.

See related user reviews

“In our company, we rely on alerts and notifications as a way to stay on top of important events and keep everyone informed. One of the main benefits of using alerts and notifications is the ability to quickly identify and respond to critical issues. We use a variety of tools to set up alerts and notifications, including email, SMS, and push notifications.”
Dd

Daniel d.

engineer

“Super important in case we have a ticket or a customer issue or something that pops up the words notifications is really important as we can get it through our email and be notified or we can get it on our cell phones or tablets or whatever devices were using”
AB

April B.

Operations Director

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Call Center Management4.4
Call Logging

User insights about the alerts/notifications feature

Reviewers highlight Freshdesk's customizable alerts/notifications, which help them stay updated on ticket statuses and client requests. They appreciate the integration with email and Teams for receiving alerts. Users report that the notifications are timely and effective, aiding in quick responses and efficient customer support. They find this capability enhances their overall experience with Freshdesk.
Verified reviewer profile picture

See related user reviews

“All contact centers or groups using ticketing system relies on its real time notification and alerting. Freshdesk provides several ways to alert its agents and customers. Integrations like with MS Teams, TeamViewer, etc.”
Verified reviewer profile picture

Kariza G.

Email Support

“You can set it up to get email and Teams alerts, as well as alerts in the Freshdesk app”
JP

Josh P.

Tech Support Engineer

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
Call Center Management4.5
Call Logging4.8

User insights about the alerts/notifications feature

Reviewers appreciate RingEX's alerts/notifications for their ability to keep them informed about calls, voicemails, and messages. They find the notifications useful for ensuring they don't miss important communications. Users report that the notifications are available via the app and email, although some mention occasional issues. They indicate that the alerts are valuable for maintaining customer service efficiency.

See related user reviews

“The alerts and notifications come in via the app or our emails, which allows for our team to never miss contact. ”
AS

Alex S.

Business Development Manager and Senior Marketing Strategist

“Notifications come in for a text or missed call which is important and makes the system even more useful when using mobile because these are right in your face”
JG

Jennifer G.

Partner

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Call Center Management4.7
Call Logging4.6

User insights about the alerts/notifications feature

Users find Nextiva's alerts/notifications helpful for staying informed about voicemails, missed calls, and messages. They appreciate receiving notifications via email and on various devices. Reviewers mention the reliability of the notifications, although some note occasional glitches. They indicate that the alerts help them respond promptly to customer needs, making it an essential aspect of Nextiva.

See related user reviews

“We are in multiple screens so alerts and notification keep us on top of being able to get to our customers timely”
KB

Karen B.

Training Manager

“The ability to receive alerts about voicemails that were left, or the voicemails themselves via email is very helpful. The phone's indicators (and Nextiva does support a variety of IP phones) are easy to use and understand.”
MA

Mauricio A.

IT Technical Manager

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,012)
Key Features
Call Center Management4.6
Call Logging

User insights about the alerts/notifications feature

Reviewers appreciate Webex Suite's alerts/notifications for their reliability and timeliness. They find it helpful to receive notifications across multiple devices, including email alerts for upcoming meetings. Users report that the notifications are customizable and not overwhelming. They say the alerts help ensure they never miss a meeting or important message, making it a valuable aspect of Webex Suite.

See related user reviews

“You can choose when you'd like to receive notifications for scheduled meetings, or turn them off. The fact that an app can send you a notification when the meeting is about to start helps as a reminder, in that way you can miss a scheduled meeting.”
SN

Sithandazile N.

consultant

“WebEx has the capability to ring every device a user is logged into, which is convenient for when a user is away from their desk.”
DC

Destiny C.

Desktop Support Technician

Starting price
25per user /
per month
Pros and Cons based on 7,392 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Other Top Rated Call Center Software with Alerts/Notifications in 2026

Zoom Phone logo

Zoom Phone

Cloud-based business phone system

visit website
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Category Leaders

Cloud-based contact center solution to streamline operations

visit website
DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations.
Fast, easy deployment - you’re up and running in hours.

Read more about DialedIn CCaaS

Users also considered
Aircall logo

Aircall

AI powered customer communications platform

visit website
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
Microcall logo

Microcall

Cloud-based call accounting software

visit website
Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.

Read more about Microcall

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Read more about 3CX

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Shelf logo

Shelf

Cloud-based knowledge management solution

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Read more about Shelf

Users also considered
CallTools logo

CallTools

Category Leaders

All-in-one predictive dialer & inbound call center solution

visit website
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!

Read more about CallTools

Users also considered
JustCall logo

JustCall

AI-Powered Customer Communication for Sales & Support Teams

visit website
With JustCall, deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive resolutions.

Read more about JustCall

Users also considered
Dialing Innovations Call Center Application Suite logo

Dialing Innovations Call Center Application Suite

Predictive dialer & call automation for call centers

visit website
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Read more about Ringover

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
ActivTrak logo

Cloud-based platform for managing workforce intelligence

Optimize call center performance with ActivTrak. Get visibility into how agents work, improve customer interactions & boost productivity

Read more about ActivTrak

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Cloud Based Contact Center Solution that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered

Key features for Call Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Reviewers appreciate the ability to efficiently manage call queues, monitor agent performance, and customize call routing, all of which enhance productivity and customer satisfaction. 94% of reviewers rated this feature as important or highly important.
  • Call Logging: Users highlight the ease of tracking and managing call activities, generating detailed reports for performance analysis, and maintaining comprehensive records for quality assurance. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers value the ability to listen to live calls, assess agent performance, provide real-time feedback, and ensure adherence to quality standards, aiding in training and improvement. 90% of reviewers rated this feature as important or highly important.
  • Call Recording: Users find call recording essential for quality control, legal compliance, and training, with features like easy retrieval, storage, and analysis of recorded interactions. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers emphasize the importance of comprehensive reporting and analytics for tracking key performance metrics, making data-driven decisions, and optimizing customer support operations. 89% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Users appreciate the ability to route calls efficiently to the most appropriate agents based on predefined rules, reducing wait times and improving customer satisfaction. 87% of reviewers rated this feature as important or highly important.