Government Call Center Software

Software for City & Small Local Agencies w/Reviews
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35 apps

NICE inContact   

241
65 pts
Cloud Contact Center Software
NICE inContact is available for Public Administrations and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Cloud Contact Center Software
NICE inContact is available for Public Administrations and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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CloudTalk   

84
Cloud-based call center software for sales and support teams
CloudTalk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cloud-based call center software for sales and support teams
CloudTalk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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VCC Live   

26
All-in-one Cloud Contact Center Software
VCC Live is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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All-in-one Cloud Contact Center Software
VCC Live is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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Convoso   

14
Convert more leads in less time!
Convoso is available for Public Administrations and offers the following support options: Online Support, Phone Support. Learn more
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Convert more leads in less time!
Convoso is available for Public Administrations and offers the following support options: Online Support, Phone Support. Learn more
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LiveAgent   

745
Great customer service starts with better help desk software
LiveAgent is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Great customer service starts with better help desk software
LiveAgent is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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PhoneBurner   

120
Power dialer & outbound sales acceleration software for SMBs
PhoneBurner is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials. Learn more
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Power dialer & outbound sales acceleration software for SMBs
PhoneBurner is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials. Learn more
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InfoFlo   

78
All-in-One CRM Software Solution
InfoFlo is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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All-in-One CRM Software Solution
InfoFlo is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HappyFox   

77
Helpdesk, customer support software
HappyFox is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Helpdesk, customer support software
HappyFox is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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VICIdial   

226
50 pts
Open source call center software with predictive dialer
VICIdial is available for Public Administrations and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Open source call center software with predictive dialer
VICIdial is available for Public Administrations and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk   

2,326
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Aircall   

150
74 pts
Phone system for support and sales teams
Aircall is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Phone system for support and sales teams
Aircall is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Freshdesk  

2,127
Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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RingCentral  

731
70 pts
A Complete Business Cloud Phone System Solution
RingCentral is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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A Complete Business Cloud Phone System Solution
RingCentral is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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KronoDesk  

3
Powerful help desk & service management software
KronoDesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Powerful help desk & service management software
KronoDesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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CallHub  

66
Predictive Call Center, Voice and Text Broadcasting app
CallHub is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Predictive Call Center, Voice and Text Broadcasting app
CallHub is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Quiq Messaging  

34
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq Messaging is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Phone Support.
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Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq Messaging is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Phone Support.
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Sharpen  

46
Happy Agents. Happy Customers.
Sharpen is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Happy Agents. Happy Customers.
Sharpen is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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3CLogic  

49
Contact Center Solutions for Customer Experience Excellence
3CLogic is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Contact Center Solutions for Customer Experience Excellence
3CLogic is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Scorebuddy  

37
QA Software for scoring (Calls/email/chat/social)
Scorebuddy is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.
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QA Software for scoring (Calls/email/chat/social)
Scorebuddy is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.
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Vocalcom  

15
Omnichannel Cloud Contact Center Solutions
Vocalcom is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Omnichannel Cloud Contact Center Solutions
Vocalcom is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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SalesExec  

18
Lead Management for Call Centers and Sales Teams
SalesExec is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Lead Management for Call Centers and Sales Teams
SalesExec is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Pims Auto Dialer  

21
Predictive dialer software for enterprise call centers
Pims Auto Dialer is available for Public Administrations and offers the following support options: Online Support, Phone Support.
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Predictive dialer software for enterprise call centers
Pims Auto Dialer is available for Public Administrations and offers the following support options: Online Support, Phone Support.
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Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Digital customer service platform and ticketing system
Helpshift is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Live Guide  

6
A secure live chat solution for customer service teams
Live Guide is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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A secure live chat solution for customer service teams
Live Guide is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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VBVoice  

5
Communications
VBVoice is available for Public Administrations.
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Communications
VBVoice is available for Public Administrations.
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