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Complaint Management Software with Client Portal (2026)

Last updated: February 2026

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27 software options

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues

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InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

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InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

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QT9 QMS logo

QT9 QMS

Cloud-based quality management solution for organizations.

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Easily keep track of customer feedback records and customer complaints with the QT9 QMS. Connect your locations, departments and people with the QT9 QMS. Quickly get a sense of customer complaints. Use tasks to involve the right people and link to CAPA or Risk management tasks.

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Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

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Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

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LiveAgent is a web-based complaint management solution. It helps businesses manage customer interactions via multi channel support tickets. This help desk software is a leader in delivering excellent customer service and customer satisfaction.
Start with a 1 month free trial, no credit card required

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TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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Front logo
Category Leaders

AI-enabled customer service platform for collaboration

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Front is a complaint management solution that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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Issuetrak logo

Issue tracking and workflow automation platform

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Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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Supportbench logo

The Only AI Customer Support Platform

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Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

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Preferred Patron Loyalty logo

Innovative Loyalty Programs, Customer Engagement & Gift Card

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Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

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kintone logo

Agile, No-code Business Application Platform

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Build business applications and database apps quickly and easily. No-coding required.

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A1 Tracker logo

Enterprise risk management software

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A1 Tracker is a risk management platform designed to help businesses of all sizes manage & mitigate risks across contracts, migrations, insurance, assets & claims. A1 Tracker enables users to track, report & manage trends, reducing risks on claims for insurance premiums, product liabilities, & more.

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Vivantio logo

Flexible Software. Focused Service.

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Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

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NABD System logo

Omnichannel Customer support & Help Desk software-FREE PLAN

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ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price

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Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

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Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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VobeSoft logo

No-code Business Software

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VobeSoft is a business software solution that configures a cloud database into business solutions without coding. Companies can use a pre-defined template or build custom enterprise applications.

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ServoDesk logo

Help Desk, ITSM, Service and Support management for SMBs

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Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

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AccessE11 logo

Building Better Communities With Every Interaction

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AccessE11 is a cloud-based software solution that blends innovative issue management, analytics reporting, and citizen engagement features to optimize the relationship between citizens and their municipality.

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Sabio Virtual logo

Cloud-based help desk software for support teams

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Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

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