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Complaint Management Software with Social Media Monitoring
Last updated: January 2025
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Key Features of Complaint Management Software
Based on GetApp's analysis of 384 verified reviews collected between July, 2021 and August, 2024
- Corrective and Preventive Actions (CAPA): Reviewers appreciate customizable workflows, centralized data storage, and proactive problem-solving capabilities. 96% of reviewers rated this feature as important or highly important.
- Access Controls/Permissions: Users highlight role-based access, granular control, and regulatory compliance, ensuring only authorized personnel access sensitive information. 96% of reviewers rated this feature as important or highly important.
- Issue Tracking: Reviewers value efficient issue identification, trend analysis, and resolution tracking, improving overall problem management. 90% of reviewers rated this feature as important or highly important.
- Support Ticket Management: Users emphasize streamlined ticket handling, efficient communication, and quick resolution of customer inquiries, enhancing service quality. 87% of reviewers rated this feature as important or highly important.
26 software options
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Start with a 30-day free trial, no credit card or contracts needed.
Start with a 30-day free trial, no credit card or contracts needed.
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Workpro is a specialized case management software for complaints handling and reporting.
Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.
Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.
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Aptean Respond, a powerful complaint management software designed for regulated industries. Featuring Consumer Vulnerability Detection, Social Listening and advanced analytics, it ensures compliance while improving customer satisfaction. Available in SaaS or on-premise models for teams of all sizes.
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