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Top Rated Customer Service Software with Customer Database in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

A customer database allows for efficient organization and management of customer information, enabling personalized support, tracking interactions, and improving service quality by providing comprehensive insights into customer history and needs. Our reviewers in customer service software rated this feature as important.

5 Best Customer Service Software with Customer Database

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
24
per user/per month
visit website
Salesforce Service Cloud logo
4.5
(810)
25
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month

See other top Customer Service products with customer database

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Service software category. They also needed to have sufficient reviews about customer database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for customer database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Support Ticket Management4.5
Call Center Management4.6

User insights about the customer database feature

Users find Zendesk Suite's customer database easy to use, with efficient organization and management of customer information. They appreciate its integration capabilities with other CRM systems like Salesforce and Netsuite. Reviewers highlight the ability to quickly access customer details, manage interactions, and provide personalized support, which enhances overall customer service.
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“Customer Database is fairly wonderful when I use Zendesk Suite. I can easily track and manage each Customer efficiently and have no issues doing so. ”
Verified reviewer profile picture

Kalina B.

Freelance and Human resources

“Customer Database allows us to effectively organize and manage customer information, making it easy to provide personalized support.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
LiveChat logo

LiveChat

Reviews Sentiment
 
 
 
1-2(19)
3-4(488)
5(1,198)
Key Features
Support Ticket Management4.5
Call Center Management4.5

User insights about the customer database feature

Users appreciate LiveChat's customer database for its accessibility, security, and user-friendly interface. They find it helpful for storing and organizing detailed customer information, tracking interactions, and personalizing communication. Reviewers mention that it enhances customer service by providing essential client details and facilitating targeted marketing campaigns.
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“Overall this is perhaps the standout feature. Being ableTo track a person by email, knowing if they are logged into the site and having a list of all the chats associated with that name or email is extremely helpful in keeping track of timelines for inquiries/complaints and being able to manage quality control issues ”
DF

Devin F.

Owner

“This feature helps bussinesses to store ,organize,and track detailed information about their customers ,leads and prospects in one centralized location”
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Karan G.

software devloper

Starting price
24per user /
per month
visit website
Pros and Cons based on 1,705 verified reviews
Verified reviewer profile picture

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Salesforce Service Cloud logo

Salesforce Service Cloud

Reviews Sentiment
 
 
 
1-2(15)
3-4(325)
5(470)
Key Features
Support Ticket Management4.5
Call Center Management4.6

User insights about the customer database feature

Reviewers appreciate Salesforce Service Cloud's customer database for its customizability, security, and comprehensive information storage. They find it easy to maintain up-to-date records, access historical data, and integrate with other systems like Pendo. Users report that having all customer details in one place simplifies follow-ups and enhances workflow efficiency.

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“If a customer has contacted us before then their details are stored on our system and automatically linked to the customer every time they contact us from the same address or contact number, this makes it simple for our agent to follow up on existing queries or previous contact reasons.”
NM

Nomfundo M.

QA assessor

“The customer database provides comprehensive information about customers and helps analyze their behavior and needs, and Salesforce made it easy for us to use this feature that helped us a lot in the organization's work and helped in its success, development and completion of its practical and functional tasks in a short and fast time.”
AM

Aseel M.

Account

Starting price
25per user /
per month
visit website
Pros and Cons based on 810 verified reviews

Comprehensive client tracking

Enhanced team collaboration

Effective client management

Efficient tracking management

Insightful dashboard analytics

High cost concerns

Slow performance speed

Frequent technical issues

Complex user management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,978)
5(10,342)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the customer database feature

Reviewers highlight Salesforce Sales Cloud's customer database for its security, extensive storage, and ease of use. They appreciate the ability to capture detailed customer information, create leads, and integrate with other systems. Users report that it helps in organizing data, improving sales efficiency, and supporting data-driven decision-making.
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“Salesforce's database allows you to capture an extensive amount of information/fields for each customer and manipulate those fields easily.”
JG

Jenny G.

Director, Java Instruction

“A robust customer database enhances Salesforce Sales Cloud by centralizing client information, improving insights, and facilitating personalized interactions. It's the backbone for effective sales management and customer relationship building!”
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Noer I.

UI UX Designer

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,750 verified reviews
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Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,639)
5(3,033)
Key Features
Support Ticket Management4.4
Call Center Management

User insights about the customer database feature

Reviewers value Dynamics 365's customer database for centralizing information, enhancing personalization, and improving service. They find it helpful for managing client relationships, executing targeted marketing campaigns, and making informed decisions. Users appreciate its structured data, security, and ease of access, which supports efficient CRM functionalities and business growth.
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“The Customer Database in Dynamics 365 centralizes customer information, enabling businesses to better understand, engage with, and serve their customers through personalized experiences and targeted marketing efforts.”
MA

Mohammed A.

Strategy Advisor

“ Customer Database in Dynamics 365 centralizes customer information, improving personalization and service. It enhances sales and marketing effectiveness, customer satisfaction, and loyalty, driving business growth and profitability.”
Verified reviewer profile picture

masud r.

owner

Starting price
50per user /
per month
Pros and Cons based on 5,800 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Other Top Rated Customer Service Software with Customer Database in 2026

Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

Read more about Vision Helpdesk

Users also considered
Intercom logo

Intercom

Intercom is bringing AI-first Customer Service to the world

visit website
Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
LiveChat logo

LiveChat

Category Leaders

The AI-First Platform to Support Customers and Boost Sales

visit website
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Bitrix24 logo

Your ultimate workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered

Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers highlight its customization, efficient ticket tracking, assignment, and prioritization. It integrates with other tools, improving workflow and response times. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users appreciate its ability to track calls, manage queues, and maintain customer data. It enhances productivity with automatic call distribution and real-time reporting. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers value the ability to communicate across various channels like email, live chat, and social media, ensuring comprehensive customer support and improved engagement. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users find it useful for centralizing team emails, setting up workflows, and automating responses, which enhances efficiency and customer service. 85% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers appreciate the flexibility to manage customer support on the go, ensuring timely responses and effective communication from any location. 84% of reviewers rated this feature as important or highly important.
  • Live Chat: Users highlight its real-time interaction capabilities, immediate customer support, and the ability to integrate and handle customer queries effectively. 82% of reviewers rated this feature as important or highly important.