getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Customer Service Software with Email Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Email management organizes and streamlines communication, allowing efficient handling of inquiries, automated responses, and tracking. It centralizes email interactions, enhances response times, and ensures all customer issues are addressed methodically. Our reviewers in customer service software rated this feature as important.

6 Best Customer Service Software with Email Management

Product
User rating
Starting price
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
24
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month

See other top Customer Service products with email management

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Service software category. They also needed to have sufficient reviews about email management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for email management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the email management feature

Reviewers find Freshdesk's email management helpful for handling high volumes of support tickets, customizing email workflows, and integrating with social channels. They appreciate the ability to store templates, automate responses, and assign emails to agents. Users also value the notification system and the ease of managing emails within the platform, despite some issues with spam filtering.

See related user reviews

“We manage all our incoming emails to the Customer Care department via Freshdesk. It allows up to manage the high volume of emails we received, and auto assign to specified agents to respond to our clients.Setting up the Rules also helps up automate several aspects of the incoming emails which is critical in maintaining our service levels and efficiency. Just wish there were a few more modifications available for setting up rules - although they mostly can handle what we want, but some cases the emails are do not end up behaving as expected as there are other factors at play.”
HU

Haseeb U.

Customer Service Supervisor of Training and Development

“This was used to manage all incoming emails, due to the previous method being colour coding in outlook this as a major improvement”
LM

L M.

Lead Data And Analytics Manager

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(883)
5(1,304)
Key Features
Support Ticket Management4.6
Call Center Management4.5

User insights about the email management feature

Reviewers appreciate Zoho Desk's email management capabilities for their simplicity, organization, and effectiveness in converting emails into help tickets. They find it easy to set up workflows, use templates, and monitor SLAs. Users also value the integration with Gmail and the ability to manage emails in real-time, ensuring streamlined communication with customers.
Verified reviewer profile picture

See related user reviews

“With the email management customers also can integrate there Gmail account with the Zoho and can raise the ticket from the same. with the email managing tool representatives also can reply to the email which we received in the Zoho so that it can be replied to the same email through the zoho desk”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“What I like most about Email Management in Zoho Desk is being able to setup clear email workflows and assignment rules, being able to use templates and canned responses, being able to establish SLA's for emails, being able to monitor email”
TC

Tiffany C.

Owner CEO

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,208 verified reviews
Verified reviewer profile picture

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Support Ticket Management4.5
Call Center Management4.6

User insights about the email management feature

Reviewers highlight Zendesk Suite's email management for its ability to create and manage tickets from emails, ensuring all communication is stored in one place. They value the ease of use, customization options, and the ability to track email metrics. Users appreciate the integration with other systems and the detailed record-keeping, which enhances customer support efficiency.

See related user reviews

“We use this to help simplify the submitting of Help Tickets. 1 email sent to the correct address and a ticket is created for the submitter. This makes it easier than to log into the help desk web site”
DE

Donald E.

Technology Director

“All communication is stored in one place. Emails, notes, etc. This allows full transparency into the issue and reduces the need to re-enter information into different systems.”
ED

Eugene D.

Project Manager

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
LiveChat logo

LiveChat

Reviews Sentiment
 
 
 
1-2(19)
3-4(488)
5(1,198)
Key Features
Support Ticket Management4.5
Call Center Management4.5

User insights about the email management feature

Users report that LiveChat's email management is valuable for improving email efficiency, security, and customer service. They find it useful for routing, archiving, and managing responses. Reviewers appreciate the ability to keep records of live chats, follow up with customers via email, and receive timely email notifications, making communication more organized and efficient.
Verified reviewer profile picture

See related user reviews

“email managment software can be a valuable tool for bussinesses of all sizes to improve their email eefficiency security ,and customer service it includes email routing,response managment ,email archiving , and more ”
Verified reviewer profile picture

Karan G.

software devloper

“This is a very handy feature, our agents can easily follow up with their chat customers via email to ensure complete customer satisfaction.”
NM

Nomfundo M.

Quality Assessor

Starting price
24per user /
per month
visit website
Pros and Cons based on 1,705 verified reviews
Verified reviewer profile picture

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,978)
5(10,342)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the email management feature

Reviewers appreciate Salesforce Sales Cloud's email management for its integration with Outlook and Gmail, allowing seamless communication and tracking of email interactions. They find it useful for creating templates, logging emails, and managing customer correspondence. Users highlight the importance of email management for lead nurturing and maintaining organized communication, despite some limitations in the basic product.

See related user reviews

“As mentioned in the "Interaction Tracking" section, we have the ability to create email templates that also saves to each candidate's profile. This has improved efficiency by 100%. In addition, it allows us to see specific email interactions between the recruiter and the candidate.”
AT

Aaron T.

Corporate Trainer

“Integration with MS Outlook (SF plugin) is super important as it helps to log all emails to respective Salesforce account/contact/opportunity straight from the email client. At times, it happened to me that plugin was non-functional due to various reasons - which I hope changed by now for the better. ”
NS

Natalja S.

Key account manager

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,750 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,639)
5(3,033)
Key Features
Support Ticket Management4.4
Call Center Management

User insights about the email management feature

Reviewers indicate that Dynamics 365's email management is highly effective for handling high volumes of inbound emails, integrating seamlessly with Outlook, and categorizing emails for easy tracking. They appreciate the ability to link emails to customer records and opportunities, and the use of templates for polished communications. Users also value the security and compliance features.

See related user reviews

“Email engagement is awesome functionality that sync outlook emails to D365 and helps in managing all communications now from within D365 , all relevant communications are also available at one place”
SJ

Siddhartha J.

Senior Manager and Analyst

“There is a Dynamics 365 plug-in in Outlook and you can easily track an email chain/correspondence that took place in Outlook in a record as part of Dynamics 365. This allows others to understand what past conversations have been had with an individual. In terms of creating, editing and sending emails in Dynamics 365, the templates make for sleek, polished emails. It is also fairly intuitive to complete, and you can send yourself a test email- super useful for reviewing an email before it's sent to hundreds of people!”
LB

Leila B.

Program Manager

Starting price
50per user /
per month
Pros and Cons based on 5,800 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Other Top Rated Customer Service Software with Email Management in 2026

Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Lost Returns logo

Lost Returns

Lost and found software with customer notifications

visit website
Lost Returns is a web-based lost and found software designed to help businesses and individuals streamline reverse logistics of lost properties. It lets teams recover lost items and return them safely to their owners.

Read more about Lost Returns

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

Read more about Vision Helpdesk

Users also considered
Intercom logo

Intercom

Intercom is bringing AI-first Customer Service to the world

visit website
Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
LiveChat logo

LiveChat

Category Leaders

The AI-First Platform to Support Customers and Boost Sales

visit website
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered

Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers appreciate the customizable nature of support ticket management, efficient ticket tracking, and the ability to assign and prioritize tickets for streamlined operations. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users highlight the ability to efficiently manage call queues, track call data, and provide real-time support, improving overall customer experience and agent productivity. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers value the ability to manage customer interactions across various channels like email, chat, and social media, ensuring consistent and flexible communication. 88% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access critical for managing customer service tasks on the go, enhancing flexibility and ensuring timely responses to inquiries. 84% of reviewers rated this feature as important or highly important.
  • Live Chat: Users appreciate real-time customer engagement, the ability to see customer typing, and seamless integration with other support tools, enhancing customer satisfaction and support efficiency. 82% of reviewers rated this feature as important or highly important.