getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Help Desk Software with Active Directory Integration (2026)

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

30 software options

TeamViewer ONE logo

Remote support, remote access & device management software

learn more
Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.

Read more about TeamViewer ONE

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC).

Read more about ISL Light

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.

Read more about Freshservice

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.

Read more about SolarWinds Service Desk

Users also considered
Atera logo
Category Leaders

Cloud and mobile-based IT management platform with AI

learn more
Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. This includes Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one dashboard.

Read more about Atera

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

learn more
NinjaOne Ticketing offers IT teams the ability to improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing. Identify, analyze, and remediate problems with automatically populated vital information, system details, and more.

Read more about NinjaOne

Users also considered
kintone logo

Agile, No-code Business Application Platform

learn more
Build business applications and database apps quickly and easily. No-coding required.

Read more about kintone

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

learn more
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered
ACMP Suite logo

Keep clients running!

learn more
In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

Read more about ACMP Suite

Users also considered
BOSSDesk logo
Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

learn more
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
ConnectWise PSA logo

PSA tool designed for as-a-service businesses

learn more
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers!

Read more about ConnectWise PSA

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.

Read more about Vivantio

Users also considered
TeamDynamix logo

IT service management platform

learn more
TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Read more about TeamDynamix

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

Read more about TOPdesk

Users also considered
LaunchBay logo
Category Leaders

Client Experience Platform

learn more
LaunchBay is the client experience platform for B2B service providers and agencies. Branded client portals, workflow automation, task management, time tracking, and real-time project visibility — all in one platform your team and clients will actually use.

Read more about LaunchBay

Users also considered
Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

learn more
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Read more about Alloy Navigator

Users also considered
Deepser logo

IT service desk, CRM, and asset management software

learn more
It allows you to efficiently manage customer support, optimizing the use of company resources and saving time. Easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize.

Read more about Deepser

Users also considered
HaloPSA logo

HaloPSA brings everything an MSP needs into one location.

learn more
HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

Read more about HaloPSA

Users also considered
HaloITSM logo

ITSM solution for managing incidents & assets

learn more
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

Read more about HaloITSM

Users also considered
Motadata ServiceOps logo

IT service management platform to adopt digital changes

learn more
Motadata ServiceOps is an ITSM platform that can streamline business processes and provide complete enterprise service management.

Read more about Motadata ServiceOps

Users also considered
VobeSoft logo

No-code Business Software

learn more
VobeSoft is a business software solution that configures a cloud database into business solutions without coding. Companies can use a pre-defined template or build custom enterprise applications.

Read more about VobeSoft

Users also considered
Inserve logo

100% Dutch Servicedesk software

learn more
Inserve is online helpdesk software for managing the support department of MSP's and Agencies.

Read more about Inserve

Users also considered
Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

learn more
Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service.

Read more about Canfigure

Users also considered
Summit logo

The future of IT service management begins with AI.

learn more
SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

Read more about Summit

Users also considered
Virima logo

Intelligent CMDB automation and complete IT asset management

learn more
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered