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Top Rated Live Chat Software with Customer Database in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

A customer database stores and organizes detailed customer information, enabling personalized interactions and efficient follow-ups. It provides access to past interactions, supports quality control, and enhances overall customer service by maintaining comprehensive records. Our reviewers in live chat software rated this feature as important.

5 Best Live Chat Software with Customer Database

Product
User rating
Starting price
Pipedrive logo
4.5
(3K)
19
per user/per month
Salesforce Service Cloud logo
4.5
(816)
25
per user/per month
LiveChat logo
4.6
(1.7K)
25
per user/per month
Zendesk Suite logo
4.4
(4K)
39
per user/per month
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month

See other top Live Chat products with customer database

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Live Chat software category. They also needed to have sufficient reviews about customer database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for customer database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Real-Time Notifications4.2
Chat/Messaging

User insights about the customer database feature

Reviewers indicate that Pipedrive's customer database is user-friendly and centralizes all customer data, making it easy to manage clients. They appreciate the ability to store large amounts of data, search by various criteria, and integrate with other systems. Users find it valuable for tracking customer interactions, managing leads, and maintaining performance records.

See related user reviews

“ A large sum of databases can be stored on the system and be easily accessible by search name, mobile number or email address. Pipedrive also allows to save of email records send by email on Pipedrive system, this can be used for performance management as well”
Fn

Faisal n.

Client Relation

“It's been a real lifesaver. We've been able to track all our customer interactions and build lasting relationships with them. The database is also really easy to use - you can make new entries, edit old ones, and see the profiles of your best customers at a glance.”
BT

Brahim T.

Freelancer

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Salesforce Service Cloud logo
Reviews Sentiment
 
 
 
1-2(16)
3-4(326)
5(474)
Key Features
Real-Time Notifications4.2
Chat/Messaging4.0

User insights about the customer database feature

Reviewers appreciate Salesforce Service Cloud's customer database for its ease of use and comprehensive capabilities. They report that it stores detailed customer information, integrates with other systems like Pendo, and allows for customizable fields. Users find it helpful for analyzing customer needs, maintaining updated information, and accessing historical data, which enhances follow-up and support processes.

See related user reviews

“If a customer has contacted us before then their details are stored on our system and automatically linked to the customer every time they contact us from the same address or contact number, this makes it simple for our agent to follow up on existing queries or previous contact reasons.”
NM

Nomfundo M.

QA assessor

“The customer database provides comprehensive information about customers and helps analyze their behavior and needs, and Salesforce made it easy for us to use this feature that helped us a lot in the organization's work and helped in its success, development and completion of its practical and functional tasks in a short and fast time.”
AM

Aseel M.

Account

Starting price
25per user /
per month
Pros and Cons based on 816 verified reviews

Comprehensive client tracking

Enhanced team collaboration

Effective client management

Efficient tracking management

Insightful dashboard analytics

High cost concerns

Slow performance speed

Frequent technical issues

Complex user management

See pros and cons details
LiveChat logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(490)
5(1,204)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.7

User insights about the customer database feature

Users appreciate LiveChat's customer database for its ease of use and comprehensive data management. They report that it stores detailed customer information, supports personalized interactions, and enhances customer service quality. Reviewers find it helpful for tracking inquiries, managing customer profiles, and ensuring data security, which boosts overall efficiency and customer satisfaction.

See related user reviews

“Overall this is perhaps the standout feature. Being ableTo track a person by email, knowing if they are logged into the site and having a list of all the chats associated with that name or email is extremely helpful in keeping track of timelines for inquiries/complaints and being able to manage quality control issues ”
DF

Devin F.

Owner

“It is important because it enables businesses to store and manage customer information, such as contact details, purchase history, and transaction history. It can be used to personalize customer interactions, provide targeted marketing campaigns and improve the quality of customer service.”
JA

Jackson A.

Management Consultant

Starting price
25per user /
per month
Pros and Cons based on 1,713 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Zendesk Suite logo
Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Real-Time Notifications4.4
Chat/Messaging4.5

User insights about the customer database feature

Users find Zendesk Suite's customer database easy to use and efficient for organizing and managing customer information. They highlight its user-friendly interface, search functionality, and integration capabilities with other CRM applications like Salesforce and Netsuite. Reviewers appreciate the ability to store detailed customer interactions, which aids in personalized support and improves advertising initiatives.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“Customer Database is fairly wonderful when I use Zendesk Suite. I can easily track and manage each Customer efficiently and have no issues doing so. ”
Verified reviewer profile picture

Kalina B.

Freelance and Human resources

“Customer Database allows us to effectively organize and manage customer information, making it easy to provide personalized support.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
39per user /
per month
Pros and Cons based on 4,070 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
HubSpot CRM logo
Reviews Sentiment
 
 
 
1-2(85)
3-4(1,629)
5(2,737)
Key Features
Real-Time Notifications4.7
Chat/Messaging

User insights about the customer database feature

Reviewers highlight HubSpot CRM's customer database for its customization options and reliability. They report that it centralizes customer information, supports personalized communication, and integrates with other tools. Users appreciate the easy access to detailed customer data, the ability to track interactions, and the secure storage of information, which aids in remarketing and user research.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“I like how HubSpot CRM's Customer Database serves as a centralized repository for storing and organizing detailed information about customers, enabling personalized communication and effective relationship management.”
Verified reviewer profile picture

Varshitha D.

Sales development representative

“HubSpot is very important from business point of view. its stores and provides each and every information about customer database for any industry/vertical.”
Verified reviewer profile picture

Ajit P.

Sales Intelligence Executive

Starting price
20per user /
per month
Pros and Cons based on 4,451 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Other Top Rated Live Chat Software with Customer Database in 2026

HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
Podium logo

AI-enabled lead management and conversion platform

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.

Read more about Podium

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Help Scout logo
Category Leaders

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Gladly logo

Cloud-based customer service platform

Live chat that keeps every customer conversation in one place—no tickets, no silos. Just fast, personal support in real time across every channel.

Read more about Gladly

Users also considered
Glassix logo

One inbox, countless smiles

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Read more about Glassix

Users also considered
Drift logo
Category Leaders

Live chat & in-app messaging for sales & marketing

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Read more about Drift

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers value the instant alerts that notify agents of new messages, enabling quick responses and maintaining smooth communication. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users appreciate the ability to engage in real-time text, voice, and video communication, sharing multimedia content and maintaining conversation history. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers highlight the immediate, direct interactions with customers, enabling quick issue resolution and enhancing customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users find ticket tracking and prioritization features essential for efficient workflow and timely issue resolution, improving overall customer support. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers appreciate the flexibility to manage chats and support tickets on mobile devices, ensuring constant connectivity and responsive service. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Reviewers value the comprehensive conversation records for auditing, reference, and improving customer interactions. 86% of reviewers rated this feature as important or highly important.