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Mollie Logo

Cloud-based payment processing software

Last updated: November 2024

Mollie Reviews

Overall rating

3.6

/5

29

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.55/10

Reviews by rating

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Pros and cons

It's beautifully designed and makes receiving payments easy. The pricing is competitive and Mollie offers a range of payment options.
Overall it is an easy to use and easy to implement payment system that I would recommend.
Would definitely recommend, both when starting out, as for scaling up.
Allegedly, previous orders that were properly processed and confirmed via Mollie are to be reviewed. After five years of successful cooperation with Mollie, we are now deeply irritated and worried.
What happened to me, they confirmed documents, payment information, limits. And then suddenly deleted the account and wrote that it is irreversible.
After waiting 10 days (after being told 3) and getting incorrect information from their support team my account was denied without explanation.
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29 reviews

Recommended

OV
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Oli V.

Cosmetics, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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a good tool for your e-commerce

Reviewed 11 days ago

Integration is easy and the interface is top-notch.

Pros

Flexibility and number of payment methods

Cons

change api too often, but we adapt the code :-)

GR
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Glenn R.

Transportation/Trucking/Railroad, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good payment provider

Reviewed 11 days ago
Pros

Easy of setup and good support, extensive API and easy to use dashboard

Cons

Missing some SDK's like Flutter, to provide a more native experience instead of redirecting users to webviews

GG
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Gregory G.

Consumer Goods, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mollie, your partner for payments

Reviewed 11 days ago

Good! Would definitely recommend, both when starting out, as for scaling up

Pros

clear interface & smooth UX. Easy to download reports

Cons

sometimes logging in issues, which seems to be a safari bug

RW
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Renaat W.

Consumer Goods, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Happy customer from mollie

Reviewed 11 days ago
Pros

- Good support - Always nice to have worked together

Cons

- Last months there has been quite some downtime - New feature roll out goes slow - There is still room for more proactive communication

SG
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Stephan G.

Building Materials, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great dashboard and easy to use

Reviewed 11 days ago

Contact with customer service is good. Nearly zero downtime

Pros

Easy setup Dashboard has a straightforward design Easy to manage the different payment methods

Cons

Not all payment methods are available like some other providers.

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Jens A.

Telecommunications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mollie - Example partner!

Reviewed 11 days ago

We integrate with a few external partners, and I can honestly state that Mollie is an example in how a partnership should work.

Pros

Mollie is very open in their communication regarding new updates, issues, ... They're always available to have a chat when we have concerns about changes they did or plan to do, or if there was a bigger incident, are always very clear in actions taken to prevent this. Our company was planning to integrate with Payconiq, which was not possible through Mollie yet at that time, but after some discussions we came to the agreement that Mollie would deliver that integration earlier (and with good conditions ;-)), resulting in an even beter result. It's also a very stable system which doesn't require much maintenance from customer point of view.

Cons

There was a time where we had quite some incidents short after each other, which caused a bit of customer impact on our customers. Nevertheless, we were informed very detailed about the root cause (it was a migration they were in), and were kept in the loop about corrective and proactive actions.

TZ
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Thomas Z.

Wholesale, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mollie freezes money / Dealer

Reviewed a month ago

Mollie freezes money A very questionable and worrying approach: Since the beginning of our partnership with Mollie, we have generated around 8 million euros in sales in our store via their platform. Today our account was unexpectedly frozen, with a balance of 15,000 euros, and Mollie is refusing to pay out this amount. Despite an attempt to clarify the matter with support, the account remained blocked. Allegedly, previous orders that were properly processed and confirmed via Mollie are to be reviewed. After five years of successful cooperation with Mollie, we are now deeply irritated and worried. P. S. But actually we have to be "grateful" to Mollie for this feaupaux. We have now looked around for alternatives on the market. There are also progressive payment providers such as "Stripe". The former [sensitive content hidden] of Stripe is the [sensitive content hidden] of Open AI. Thomas Zeitz Proprietor

Pros

Easy to install on Magento 2 platform Many payment methods

Cons

Dealing with long-standing regular customers like us is unworthy. It reminds me of my worst experiences with Amazon Marketplace, when higher amounts of money were also suddenly frozen from us as retailers without any justification.

VP
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Vladyslav P.

Information Technology and Services, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible company

Reviewed 6 months ago

They describe everything very well, the service supports both payments and subscription, the pricing is nice. However, at any time, without giving a reason, they can delete your account irrevocably! What happened to me, they confirmed documents, payment information, limits. And then suddenly deleted the account and wrote that it is irreversible. I now have to urgently look for an alternative and rewrite the api. Do not fall for it!

Pros

subscription function apart from basic payments good pricing

Cons

They can delete your account irrevocably without giving a reason at any time!

CZ
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Chris Z.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fastest Payment Set-Up

Reviewed 9 months ago
Pros

Mollie is easy to use. With a friendly user interface, it will always be my go-to platform to start receiving payments. The onboarding for me and/or clients is the easiest out there when it comes to a payment provider.

Cons

Not as popular internationally as Stripe (yet!). Also doesn't support countries such as the US as of 2024.

Dd
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David d.

E-Learning, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great European payment processor

Reviewed a year ago

I now have a single payment processor that covers my entire target market

Pros

Easy setup, lots of local payment options available which is key in the European market, competitive pricing.

Cons

Customer support is good, but sometimes slow

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Verified reviewer

Management Consulting, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Probably the easiest payment processor in the world

Reviewed a year ago

If you are getting started with ecommerce and are looking for an easy solution to process your payments, look no further and go with Mollie. There are no setup fees, so you are free to leave whenever you like. Pay attention, literally all other software vendors out there!

Pros

When I first heard about Mollie I thought "Do we really need another payment processor?" Turns out we did. Mollie takes everything that's painful out of the equation when it comes to payment processors: Onboarding is super-fast, setup is extremely easy and there are not 100 steps required to get online. It really is easy to use.

Cons

It's certainly not the cheapest vendor. The disagios (their cut from the transaction fees) is quite high from an industry standard. But then again, you don't have any monthly fees or activation fees which makes it perfect for beginners.

PC
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Pieter C.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great third party payment provider

Reviewed 2 years ago

Very happy Mollie user, they have a solid base.

Pros

It just works. It's beautifully designed and makes receiving payments easy. The pricing is competitive and Mollie offers a range of payment options.

Cons

I've had multiple cases where the onboarding process took way longer. It's a bit unpredictable when it's busy or not. In the past, you were consistently able to open an account almost on the same day.

MD
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Max D.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mollie is the best

Reviewed 3 years ago

Simply love it. The cheapest, the fastest and high quality. The holy trinity.

Pros

I don't even have to think about it anymore. I've been using Mollie myself and for customers using webshops or just selling online through IG, messenger, ... for years. I've done several analyses and if your are in Belgium or Netherlands this is a no-brainer. Haven't found a single reason not to go with Mollie.

Cons

Haven't found any cons yet... Customer support is good, ease-of-use is the best, both back and front-end

DK
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Daan K.

Computer & Network Security, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Customer support is not the best.

Reviewed 3 years ago
Pros

Mollie's prices are very competetive which I really like.

Cons

The customer support is not that great. I had to contact them because of a question regarding a payment but they did not respond that quickly.

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Julian O.

Education Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for small business and ecommerce

Reviewed 3 years ago

Overall it is an easy to use and easy to implement payment system that I would recommend

Pros

Super easy interface and also the setup is easy due to all the integrations it has with different platforms. The prices are also very good. the analytics are also great

Cons

There could be a bit more options of payment methods. Although most will not need that for some it might be an ability to further serve the needs of clients. keep in mind that for small businesses you can only pay back customers if there is money in your mollie account. so take the amount of orders into account when selecting when mollie has to pay you out.

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Andrew D.

Computer Software, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Slow onboarding, misleading documentation and support staff give incorrect information

Reviewed 4 years ago

Poor. After waiting 10 days (after being told 3) and getting incorrect information from their support team my account was denied without explanation.

Pros

The website is slick, initial signup is easy and it does appear to support a decent amount of payment options.

Cons

Their onboarding is slow, you get given incorrect information, both in the app's dashboard and by support staff you contact. It's entirely unclear when and if your account will be approved for payment.

VS
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Valéria S.

Design, 51-200 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Expérience correct à améliorer ensemble

Reviewed 11 days ago

L'expérience globale est agréable, notre chargé de compte se rend disponible pour répondre à nos besoins

Pros

La multiplicité des moyens de paiement facilement implémentables

Cons

Les virements par lien de carte bancaire sont trop compliqués à utiliser

Showing original review in French. See translation

DD
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Daan D.

Telecommunications, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review Mollie

Reviewed 11 days ago
Pros

Gemakkelijk overzicht van alle transacties

Cons

Soms onduidelijk of betalingen uitbetaald zijn of niet

Showing original review in Dutch. See translation

SV
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Simon V.

Retail, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Een tevreden Mollie klant

Reviewed 11 days ago

Wij zijn over het algemeen tevreden over Mollie. Weinig tot geen problemen, vlotte service.

Pros

Geen downtime, duidelijk dashboard, goede klantendienst (persoonlijk aanspreekpunt) en goede opvolging.

Cons

Al even klant bij Mollie en weinig problemen tot dusver.

Showing original review in Dutch. See translation

DS
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David S.

Building Materials, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mollie = top

Reviewed 11 days ago

Mijn ervaring met Mollie is overwegend positief. Het platform maakt online betalingen verrassend eenvoudig en efficiënt. Vanaf de opstartfase vond ik het systeem zeer toegankelijk, met duidelijke instructies en een gebruiksvriendelijke interface. Het instellen van mijn betaalmethodes was een fluitje van een cent, en ik kon al snel zien dat mijn klanten profiteerden van de soepelheid waarmee ze hun transacties konden voltooien.

Pros

Pluspunten van Mollie zijn absoluut het gebruiksgemak en de overzichtelijkheid van het platform. Het instellen ging heel vlot en alles wijst zichzelf uit. De interface is duidelijk en gebruiksvriendelijk, waardoor ik snel aan de slag kon gaan zonder veel technische kennis.

Cons

Als het gaat om de nadelen van Mollie, heb ik persoonlijk nog geen grote minpunten ondervonden. Het enige wat soms overweldigend kan zijn, is de hoeveelheid aan opties die het platform biedt.

Showing original review in Dutch. See translation

MA
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Mehdi A.

Retail, self-employed

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
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Non fiable et discriminant

Reviewed 2 months ago

Pour une nouvelle boutique en ligne j'avais opté pour mollie car elle nécessite de moyens de paiement spécifiques. Ces moyens de paiements sont disponibles chez les autres processeurs de paiement mais l'intégration me paraissait plus simple avec Mollie. Je me suis donc dit pourquoi pas essayer. J'ai donc ouvert un compte mollie le 20 août, procédure facile et rapide qui m'a permis d'avoir ma boutique rapidement opérationnelle. Après quelques ventes, je reçois un mail m'informant que mon entreprise n'est pas active et que je dispose de quelques semaines faire le nécessaire. (en effet mon auto-entreprise avait été radiée par erreur quelques mois avant). J'entame immédiatement les démarches et mon entreprise redevient active une semaine plus tard. Je les informe immédiatement et je me reconnecte à ma dashboard mollie. Le site ne me reconnait plus et réagit comme si j'étais un nouveau client. Je dois refaire toute la procédure d'inscription et les paiements ont disparus dans mon dashboard. Je les contacte pour les informer du problème et là on m'apprend que mon compte a été cloturé définitivement car "mon organisation présente un risque potentiel pour mollie". Selon eux, les facteurs de risques sont les suivants : - Le modèle d'entreprise ; - Les produits et services proposés ; - La taille et la forme juridique de l'entreprise ; - Le pays d'activité ; - Le pays de résidence des propriétaires ou des représentants légaux. Je m'adresse donc aux E-commerçants intéréssés par Mollie : - Si le modèle de votre entreprise ne plait pas à mollie, vous prenez le risque de voir votre compte cloturé ; - Si votre boutique en ligne propose des accessoires pour la Cuisine ou la Maison, vous prenez le risque de voir votre compte cloturé ; - Si la taille de votre entreprise comprend votre seule personne, vous prenez le risque de voir votre compte cloturé ; - Si la forme juridique de votre entreprise est une auto-entreprise, vous prenez le risque de voir votre compte cloturé ; - Si votre pays d'activité est la France, vous prenez le risque de voir votre compte cloturé ; - Si votre pays de résidence est la France, vous prenez le risque de voir votre compte cloturé. Si vous voulez que votre entreprise E-commerce soit fiable et pérenne, utilisez plutôt Stripe, Shopify Payments, ou tout autres processeurs de paiement. De plus, ils appliquent des frais de conversion de devise de 3% ce qui est exorbitant et n'est indiqué nul part.

Pros

J'ai beau réfléchir je n'ai rien apprécié chez mollie

Cons

à peu près tout, notamment le manque de transparence et la discrimination

Showing original review in French. See translation

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Pascal L.

Real Estate, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Vous voulez du stress ? Faites appel à Mollie

Reviewed 7 months ago

Les équipes analystes de Mollie font un excès de zèle exemplaire et avec très peu de compétence. Leur validation de KYC, qui permet de comprendre qui est leur client, démontre un certain amateurisme affolant. En tant que professionnel immobilier réglementé, je leur fournis toutes les informations demandées, au compte goutte (car ils ne savent pas demandé tous d'un coup), jour par jour, demande après demande. Sans aucune logique de demande d'information générale en une seule fois. Du coup, 15 jours après leur première demande d'informations, et d'aller retour tous les jours. Je me retrouve bloqué avec un fond chez eux, que je ne peux retirer, cela me fait un trou dans la trésorerie, mais cela ne semble pas les déranger plus que cela. A ce jour, les questions continue toujours. On me demande ce que je fais, j'explique, puis vient une questions sur ma politique de lutte contre le blanchiment (ça me fait sourire au départ, car je suis formé à tous ceci), je soumets, puis on me demande ma carte pro, que j'envoie, vient toute une série de questions, que je réponds et on me dit que je n'ai pas répondu, ensuite on arrive au UBO avec 25%, que j'explique et maintenant on me demande encore toutes une série des questions. Les prochaines questions qui vont arriver, je pense qu'ils vont me demander si j'existe vraiment, si je connais mon métier, et si je suis content de leur service. Pourtant j'utilise déjà un système par ma banque CIC et Stripe, qui fonctionne très bien, certes un peu plus cher, mais que du bonheur auprès du CIC et de Stripe. On m'avait recommandé Mollie. J'y suis allé les yeux fermés et j'ai eu tort. Le pire, c'est qu'il trompe leur client, en permettant de commencer des transactions. Et une fois les transactions qui commencent alors là, l'équipe Mollie se réveille pour vous demander les questions. Si vous être un professionnel qui reçoit des montant supérieur à 1000€ par transaction, alors Mollie n'est pas adapté à votre activité. Ils sont uniquement adapté pour des petits commerçants pour des petites transactions. Vous ne pouvez pas faire de virement du compte Mollie vers votre compte supérieur à 1000€ par transaction. Vous l'aurez compris, je ne vous recommande pas l'utilisation de Mollie. Dès récupération de mon fond, je l'abandonne complètement. Le slogan de Mollie : Vous voulez du stress tous les jours ? Faites appel à Mollie

Pros

Simplicité pour ouvrir le compte et commencer à demander les paiements en ligne

Cons

Procédure KYC laborieux, avec des lacunes hallucinants dans leur procédure de validation qui se fait après que votre activité ait commencé, et donc vous avez des fonds bloqués chez eux.

Showing original review in French. See translation

NB
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Nadine B.

International Trade and Development, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Katastrophe für Händler

Reviewed a year ago

Für Händler auf keinen Fall zu Empfehlen, Kosten können nicht transparent gemacht werden, es drohen hohe Ausfälle

Pros

Die Löschung des Accounts sobald alles abgewickelt ist

Cons

Hohe, undurchsichtige Gebühren, die bei Kundenstorno nicht erstattet werden. Zum Guthaben-Aufladen für Rückerstattungen entstehen neue Kosten, da nur teure Zahlungsmethoden empfohlen werden. Kostengünstige erhält man nur auf Nachfrage im Chat

Showing original review in German. See translation

ML
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Maikel L.

Sporting Goods, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Judge Jury en executioner

Reviewed 2 years ago

Wow, toch heel bijzonder dat een betaal platform zoals #mollie, nu dat veel ondernemers aan het knokken zijn om te overleven steeds weer komt met bijzondere vragen en eisen.Nu moet ik zelfs stoppen met de verkoop van zakmessen die volkomen legaal zijn omdat zij dat niet zo leuk vinden. En tja als je het niet doet dan moet je weg bij hun platform.Jaren hebben ze heel veel geld verdiend aan mij en nu, nu dat we na corona flink aan het knokken zijn om te overleven gaan zij je even een trap na geven en je inkomsten beperken.Je wordt in staat van beschuldiging gesteld en niet geremd door enige kennis verplichten ze je je verdien model aan te passen.En er is niks dat je er aan kunt doen, ratio of recht spelen geen enkele rol bij dit bedrijf.

Pros

Het werkt goed, maar de eisen worden steeds gewijzigd en je bent aan de helpdesk goden overgeleverd

Cons

Helpdesk niet geremd door enige kennis. Ze leggen tegenwoordig eisen op die op zijn zachts gezegd bijzonder zijn.

Showing original review in Dutch. See translation

Rv
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Rick v.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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afkalvende service

Reviewed 2 years ago

Wij zijn met mollie begonnen in 2015. In het begin was alles goed, snelle klantenservice, oplossingsbereidheid. Gaandeweg ze groter werden gaat de service achteruit, zijn de wachttijden aan de telefoon meer dan 40 minuten en hoor je alleen nog maar dat de wachttijd langer is dan u van ons gewend bent, voordat de verbinding dan verbroken wordt. zo is dat al zeker de laatste 2 jaar (nu sept 2022). Daarnaast worden er ineens betaalmogelijkheden gecanceld met als reden "Cadeaubonnen"?????? Niet goed voor de omzet, wij gaan dus verder kijken met onze webshop naar een betrouwbare en bereikbare partner. Mvg, Rick van der Velde Bushpappa.nl

Pros

betalingen komen binnen via ideal, wat op zich het meeste gebruikt wordt.

Cons

de service die er op verleent wordt en de nadelige financiele gevolgen als er bepaalde betaalmiddelen ineens verdwijnen of geblokkeerd worden.

Showing original review in Dutch. See translation