My Clients Plus Features

This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible. MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.

It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note. Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.

We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions. With updates and new features being added through the years, MCP provides exceptional quality of medical billing and patient account management. They also offer many add on programs (ie Jituzu) which interfaces to further streamline all aspects of medical practice.

Some forms or processes are not able to be edited after created, rather they need to be deleted and completely recreated. For example, if a session is billed incorrectly it cannot be edited. The session needs to be completely deleted and a new session created/billed. It can be tedious if numerous sessions are needing to be edited. MCP also does not have an app version which would be remarkably game changing if it did! Understandably it would be difficult to maintain HIPAA compliance in such a program, but would be a wonderful addition if it could be accomplished.

I think the 1) Ease of use and the 2) Friendliness / helpfulness of the Customer Service Rep's are my two favorite things about this software. I spend about 20 minutes a week doing my billing and its pleasant and easy process.

I did't love the design of the Jituzu calendar, but it's not a big deal because you don't have to choose that option if you don't want it. If there were a different way that it could automatically import to my calendar and send reminders to clients, that would be great. But it's not a deal breaker for me.

I have been using MCP for nine years. It was very easy to learn, efficient, simple to navigate and the support from the administrators is awesome. Located in the US, they will respond within hours of being contacted; pleasant, informative and easy to understand.

Inability to remove data shown on balances due. Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact. I have to disregard these items from the balances due report. I should be able to remove what I choose to remove. I would also like to be able to enter a new diagnosis code while billing. There are occasions when I am billing a new client and the therapist has chosen a diagnosis code that is not set up.. I have to go into dx set up, add the new code and then start the billing process all over again.

The platform is intuitive and easy to learn. My billing is much easier and quicker than by other means. My notes are entered onto a secure, encrypted server. The price is reasonable. Customer service is quick and helpful on occasions when I have had questions.

I'm still using the first version. The software doesn't work well with all operating systems. I have and old Mac, operating on 10.7 that does fine. My more current desk top, operating on 10.14 doesn't do many functions on this program. I'm a little worried for when my old laptop dies.

I am a private practitioner and with My Clients Plus - I can easily do my own billing, track and POST payments, write progress notes and with the addition of Jituzu I have an extremely easy calendar that links with the billing system. In addition - I can provide telehealth (Jituzu) without paying for another telehealth program. I also like the reports feature. Another thing I really like is that any time I have needed help - I get a very quick response from customer support. That's rare.

I wish I could toggle between the EOB/ERA screen and other screens - like the payment screen or the "Balances Due You" screen. Sometimes payments have to be posted manually.

I've been using MyClientsPlus for about 2 years, and feel that my success in my private practice is partly due to them - I was able to avoid giving 7% of my total revenue to another person, and instead I learned how to do my own billing via MCP. Mostly, I want to recognize their Help department - I used them multiple times, and they were unfailingly prompt, specific, and well-regulated (compared to me!) when I needed them.

Well... the "Notes" could use some work (maybe making it easier for us to fashion our own?) and the "look" isn't snazzy. But these are paltry complains.

The customer service is unrivaled. Every time I have an issue, they are able to resolve it and don't act like it's any problem to talk to me until we work it out. I have just been on the phone with a representative for help trying to export some data from another EHR. She stayed on the phone with me for an unreasonable amount of time trying to help, and most of the issue was not even with MCP but with the other system.

I wish there were more ways to customize the experience for the provider. Calendars that sync with billing would be helpful too.

It is fairly easy to use, the best aspect is the customer support. It is available and extremely helpful for the busy therapist running a private practice.

Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur. I would like to be able to control my own data backups. That is one aspect that i would appreciate having and is important to me.

No pros were added to this review

No cons were added to this review

Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

I am able to bill insurance immediately after seeing a client and I get paid within 1-2 weeks. MyClientsPlus’ software is user friendly and their customer service is patient and responsive.

Although it costs a little more than some other billing software, I believe it is worth it for the convenience.

Set up of clients is easy; invoicing/billing is easy; posting is easy; so many templates - So happy that ACT template was added, since this is my primary modality!

Haven't been able to add pre-paid copays/coinsurance to a client account

This software is user-friendly and it has helped me save money in my private practice instead of using a billing provider.

There is nothing I don't like about this software.

Notes all on a cloud, many note options, billing and accounting together

Having to sign off and on to toggle between 2.0 and classic, not able to write my own treatment plan template

I like that it is fairly easy to use and doesn't have a lot of the bells and whistles that a psychiatry practice doesn't need in comparison to a regular medical practice.

I don't like that you have to do a lot of clicking around just to print an invoice or to apply a partial payment or write off some of the amount due in different screens. I wish we could enter everything in one screen before invoicing it. I also wish that the list of past appointments for a patient could be tagged with a no show or a late cancel so we didn't have to write it in the notes below a patient's profile instead. I also wish it would list the balance of a patient right on the calendar next to their name because we often miss the fact that a patient still owes money. you don't see that amount unless you actually click on the patient's profile.

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best! Customer support is amazing - the agents are professional, knowledgeable and friendly.

Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.

I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.

Thank you for your review and feedback. We would love to work with you on the multiple user issue that you mention. Each user can and should have their own username and can log into an account at the same time. If you are experiencing an issue with this, we would love to get that resolved with you.

ease of use - intuitive. The ability to customize the coding and fields.

reporting - i would like a custom report

Very easy to bill clients to insurance companies within 20 seconds. Electronic billing gets payments faster and ERAs let me know when payments are made. Great reports features which gives me information on monthly/yearly statistics. Why pay someone to do your billing for you when you can do it so easily with my clients plus and probably much cheaper.

It does take some time to get each insurance company entered and working with ERAs but support is very good to help with setup and learning how to use it.

Very user friendly- the site walks you though all of the steps you need to get started in addition to problem solving tips. The Customer Service Team is truly fantastic. I have called before with some ridiculously vague issue ("I'm on this page and I'm trying to click on the thingy but nothing's happening") and the team is quickly able to figure out why I'm having trouble and are able to help me able to resolve it. They are incredibly responsive, patient and knowledgeable about the product.

Occasionally, it takes a long time to load when I am trying to save a note or perform some of the function.

I have used My Clients Plus for over 4 years now. I am a solo practitioner and this program meets all of my needs to manage my practice. The electronic billing is easy and efficient. I get paid quickly with no errors most of the time. If there are errors, they're mine! The progress note feature is great too, with lots of choices as to the templates you use. And the Scheduler is easy to use as well. The price is less than comparable companies also. And as far as customer service goes, you reach someone quickly and they resolve any issues or answer questions you have.

There reports are limited in their scope. There are times I would like to find information in report form and it's not available.