Most popular features of all Healthcare & Pharmaceuticals apps
25 reviewers had the following to say about My Clients Plus's features:
Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.
Pros
One click on the EOB and everything is filled in on the claim for the insurance portion.
Cons
At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Ease of filing claims and knowing they are being filed per industry standards.
Pros
I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in one place.
Cons
Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I have been using My Clients Plus for over two years now in my private practice and I Love it!
Pros
Customer service is highly responsive and helpful. They often get back to me within an hour of e-mailing during business hours.
Cons
I'd love a feature one day where clients can electronically sign their treatment plans, and release of information agreements
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering My Clients Plus
GREAT EHR for mental health professionals- Highly recommended!
The records are clear and the information is encrypted and HIPAA compliant and on the internet so I can access it from any computer or smartphone that I have available.
This system manages my practice, insurance companies, billing and copays so easily!
This saved me from going to each insurance's website and submitting claims, and from keeping separate spread sheets for payment, outstanding claims, etc.
It felt so good to be back and know how to find reports, see what claims are outstanding, use the templates to improve the clinical review of a client, etc.
The price is extremely reasonable for unlimited electronic billing for a sole practice and I love the ease of applying payments to client's accounts.
Very friendly and easy to work with.
Pros
The ability to electronically receive EOB's and scheduling are also favorite features.
Cons
Not being able to add messages to individual statements.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
They have been able to help me set up electronic billing and electronic remittance advice with the insurance carriers that I am paneled with.
I have been using it for about 7 years and have had a consistently pleasant user experience.
The 24/7 access to patient account information, reports, ease of electronic billing, reasonable fee not to mention the OUTSTANDING support staff available for questions or to fix a user error( my fault not mcp error) are just some of the reasons why I am a MyClientsPlus fan.
I recommend this to all of my colleagues.
Pros
The longest part is the initial setup, but it is totally worth it because after you are setup billing is fast and easy.
Cons
Would be nice if I could click a button and it creates a claim for the secondary...but I still love it
Rating breakdown
I have used MCPlus for several years at different companies, and when I was tasked in choosing an ETR and billing software¿ I choose My Clients Plus¿it has made my job easier, with the reporting and the templates for provider notes.
In less than two days, Dawn had proposed a solution to add an option to the system for "Unknown" for Gender, which would meet electronic claim transmission guidelines.
Pros
The help section of the software package walks the user clearly through steps necessary to set up functions and features to easily customize the product to meet my needs (ie: insurance companies, billing sources, Medicare).
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering My Clients Plus
Great value and support, an obvious superb investment for healthcare providers in small groups or private practices.
I endured the learning curve on three separate occasions and gave up after months of work each time. Gave up due to the non-intuitive ways things can go wrong and cannot be fixed except with tech support and deleting whatever you did and starting over. (e.g. mark something paid when it isn't, or insurance reclaims something they paid for error and you have to delete the original session and re-enter all dates in order to make things right!)
Pros
many good features and functions, clinical note templates can be copied and modified for the newest session.
Cons
billing and marking payments and write offs is a nightmare.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I am new to the product and was reluctant to start with an electronic health records program, but this has been an easier transition then I expected.
I can easily bill insurance companies electronically with MCP, but my favorite part is when I am stumped and call in for support.
I can't reiterate how easy to use (where at times I can be technically challenged), easy to understand and follow with all the intricacies and challenges of insurance, billing, and claim payments. I also think their templates for client notes is all inclusive and extremely comprehensive.
I've been a customer for about two years and think that there are two things that My Clients Plus does better than anyone else -- Clinical Notes and claims processing with all the financial reporting.
I am an office assistant with limited experience in billing so I frequently call into MCP for assistance.
