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My Clients Plus Logo

My Clients Plus

4.8
(202)

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Practice management & EHR for mental health providers

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(11)

My Clients Plus Features

Features Summary

Functionality

4.5

/5

202

Total features

77

12 categories

My Clients Plus features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Appointment Management
Appointment Scheduling
Approval Process Control
Assessment Management
Bill Payment

Common features of Medical Practice Management software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting

Price starts from

29

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Contenders comparison

Functionality

4.5

/5

202

Price starts from

29

Per month

learn more

Total Features

77

Unique features

  • Booking Management

  • Two-Way Audio & Video

  • Monitoring

  • Access Controls/Permissions

Functionality

4.4

/5

2.5K

Price starts from

29

Per month

visit website

Total Features

121

Features in Common

64

Unique features

  • Online Booking

  • Mobile Access

  • Pre-built Templates

  • SMS Reminders

Functionality

4.5

/5

829

Price starts from

69.95

Per month

visit website

Total Features

48

Features in Common

37

Unique features

  • Customizable Templates

  • Employee Management

  • Client Management

  • Digital Signature

Common My Clients Plus comparisons

Reviewers who mentioned features said:

AR
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Verified reviewer

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply the best!

Reviewed 4 years ago

Colleagues will ask me how much time I spend on billing and my answer is "close to zero". The only time involved was getting it set up originally, but now I enter my note after the session and it's on it's way to billing in no time. I'm also getting paid much faster than in the past. I simply cannot say enough good things about this program!

Pros

I had tried at least 3 other software programs prior to trying My Clients Plus, and this one is head and shoulders above all the rest. I think the combination of ease of use (user friendliness) and the excellent customer support are the two things that stand out the most.

Cons

There is nothing that I dislike about this program!

DA
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Diane A.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Terrific Support, Very Good Deal

Reviewed 4 years ago

The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).

Pros

This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

Cons

I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

JS
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Jeff S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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10 Year User

Reviewed 4 years ago

Great overall experience. Many time saving features without an overabundance of mouse clicks to get things done. Fair price for the product. The product is always expanding and improving. I have, and will continue to, recommend it to other therapists.

Pros

It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible. MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.

Cons

It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note. Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.

JL
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Jen L.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Clients Plus for speech pathology

Reviewed 4 years ago
Pros

We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions. With updates and new features being added through the years, MCP provides exceptional quality of medical billing and patient account management. They also offer many add on programs (ie Jituzu) which interfaces to further streamline all aspects of medical practice.

Cons

Some forms or processes are not able to be edited after created, rather they need to be deleted and completely recreated. For example, if a session is billed incorrectly it cannot be edited. The session needs to be completely deleted and a new session created/billed. It can be tedious if numerous sessions are needing to be edited. MCP also does not have an app version which would be remarkably game changing if it did! Understandably it would be difficult to maintain HIPAA compliance in such a program, but would be a wonderful addition if it could be accomplished.

AC
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Amy C.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, help available if/ when you need it.

Reviewed 4 years ago

I've been using it for 5 years. I find this software interface to be intuitive, efficient, and easy to use. At the same time that it's easy to use, it doesn't sacrifice on quality. I don't use all the features that are available, such as running analytics and the Jituzu calendar, which costs extra. But I am very satisfied with the way it keeps progress notes and does billing. The customer service is stellar. On the rare occasion that I have a question, I get a real person on the phone with almost no wait at all. Each representative has been helpful, knowledgeable, and friendly.

Pros

I think the 1) Ease of use and the 2) Friendliness / helpfulness of the Customer Service Rep's are my two favorite things about this software. I spend about 20 minutes a week doing my billing and its pleasant and easy process.

Cons

I did't love the design of the Jituzu calendar, but it's not a big deal because you don't have to choose that option if you don't want it. If there were a different way that it could automatically import to my calendar and send reminders to clients, that would be great. But it's not a deal breaker for me.

PB
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PATRICIA B.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Clients Plus A+++

Reviewed 4 years ago

Fantastic!

Pros

I have been using MCP for nine years. It was very easy to learn, efficient, simple to navigate and the support from the administrators is awesome. Located in the US, they will respond within hours of being contacted; pleasant, informative and easy to understand.

Cons

Inability to remove data shown on balances due. Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact. I have to disregard these items from the balances due report. I should be able to remove what I choose to remove. I would also like to be able to enter a new diagnosis code while billing. There are occasions when I am billing a new client and the therapist has chosen a diagnosis code that is not set up.. I have to go into dx set up, add the new code and then start the billing process all over again.

CP
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Colin P.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This has made muy life much easier.

Reviewed 3 years ago

Overall very good. Time I would have spent on billing and developing a secure means of keeping my notes is now dedicated to growing my business and care of my clients.

Pros

The platform is intuitive and easy to learn. My billing is much easier and quicker than by other means. My notes are entered onto a secure, encrypted server. The price is reasonable. Customer service is quick and helpful on occasions when I have had questions.

Cons

I'm still using the first version. The software doesn't work well with all operating systems. I have and old Mac, operating on 10.7 that does fine. My more current desk top, operating on 10.14 doesn't do many functions on this program. I'm a little worried for when my old laptop dies.

NW
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Nancy W O.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EVERYTHING IN ONE PLACE!

Reviewed 4 years ago

All in one. Everything I need in one place at a VERY reasonable price.

Pros

I am a private practitioner and with My Clients Plus - I can easily do my own billing, track and POST payments, write progress notes and with the addition of Jituzu I have an extremely easy calendar that links with the billing system. In addition - I can provide telehealth (Jituzu) without paying for another telehealth program. I also like the reports feature. Another thing I really like is that any time I have needed help - I get a very quick response from customer support. That's rare.

Cons

I wish I could toggle between the EOB/ERA screen and other screens - like the payment screen or the "Balances Due You" screen. Sometimes payments have to be posted manually.

JG
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Jay G.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very helpful

Reviewed 4 years ago

Great.

Pros

I've been using MyClientsPlus for about 2 years, and feel that my success in my private practice is partly due to them - I was able to avoid giving 7% of my total revenue to another person, and instead I learned how to do my own billing via MCP. Mostly, I want to recognize their Help department - I used them multiple times, and they were unfailingly prompt, specific, and well-regulated (compared to me!) when I needed them.

Cons

Well... the "Notes" could use some work (maybe making it easier for us to fashion our own?) and the "look" isn't snazzy. But these are paltry complains.

LE
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Leigh Ellen M.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent

Reviewed 5 years ago
Pros

The customer service is unrivaled. Every time I have an issue, they are able to resolve it and don't act like it's any problem to talk to me until we work it out. I have just been on the phone with a representative for help trying to export some data from another EHR. She stayed on the phone with me for an unreasonable amount of time trying to help, and most of the issue was not even with MCP but with the other system.

Cons

I wish there were more ways to customize the experience for the provider. Calendars that sync with billing would be helpful too.

JS
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Jackie S.

Individual & Family Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A wonderful online billing service for a private practice therapist

Reviewed 4 years ago

Excellent from the beginning. Very caring patient individuals work for MCP. It's cost effective to use and relatively easy to use remotely from any device or computer.

Pros

It is fairly easy to use, the best aspect is the customer support. It is available and extremely helpful for the busy therapist running a private practice.

Cons

Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur. I would like to be able to control my own data backups. That is one aspect that i would appreciate having and is important to me.

MP
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Mario P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not Enough Stars!

Reviewed 8 years ago

This site does not offer enough stars to rate how I feel about MCP. My wife is an LCSW who has been in private practice for over 18 years. She is an excellent therapist, but when it comes to the business end of things uh ... not so good. About 13 years ago, I offered to do her billing for her. She was using another billing program that was complicated and had horrendous customer service. You actually...

Pros

No pros were added to this review

Cons

No cons were added to this review

MS
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Melody S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best PM/EHR software on the market

Reviewed 4 years ago

I LOVE IT.

Pros

Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

Cons

In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

BB
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BARBARA B.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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No more insurance hassles!

Reviewed 4 years ago

I use MCP for billing and note keeping. When I was audited by BCBS I used my notes from MCP and received my highest score ever.

Pros

I am able to bill insurance immediately after seeing a client and I get paid within 1-2 weeks. MyClientsPlus’ software is user friendly and their customer service is patient and responsive.

Cons

Although it costs a little more than some other billing software, I believe it is worth it for the convenience.

VW
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Victoria W.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn't Do This Without MCP

Reviewed 4 years ago

This is software without which I could not function - I would spend hours more on my billing, case notes, set up.

Pros

Set up of clients is easy; invoicing/billing is easy; posting is easy; so many templates - So happy that ACT template was added, since this is my primary modality!

Cons

Haven't been able to add pre-paid copays/coinsurance to a client account

KL
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Kelli L.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Clients Plus has worked great for me!

Reviewed 4 years ago

I have had a wonderful experience with My Clients Plus and I have been using it for over 3 years now and continue to recommend it to fellow therapists.

Pros

This software is user-friendly and it has helped me save money in my private practice instead of using a billing provider.

Cons

There is nothing I don't like about this software.

JS
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Jill S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome customer service and program

Reviewed 4 years ago

I love customer service folks. Thay are all very patient and walk me through foreign lands of computer and billings.

Pros

Notes all on a cloud, many note options, billing and accounting together

Cons

Having to sign off and on to toggle between 2.0 and classic, not able to write my own treatment plan template

KH
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Kathy H.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Psychiatry Use

Reviewed a year ago

Overall it has been good. They have added a lot of features since we started using it 12 years ago. It is easy to use. Wish it had prescription integration.

Pros

I like that it is fairly easy to use and doesn't have a lot of the bells and whistles that a psychiatry practice doesn't need in comparison to a regular medical practice.

Cons

I don't like that you have to do a lot of clicking around just to print an invoice or to apply a partial payment or write off some of the amount due in different screens. I wish we could enter everything in one screen before invoicing it. I also wish that the list of past appointments for a patient could be tagged with a no show or a late cancel so we didn't have to write it in the notes below a patient's profile instead. I also wish it would list the balance of a patient right on the calendar next to their name because we often miss the fact that a patient still owes money. you don't see that amount unless you actually click on the patient's profile.

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Kim C.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, very affordable, perfect for a solo or small practice.

Reviewed 5 years ago

Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

Pros

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Cons

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

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Sue A.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BEST SOFTWARE EVER

Reviewed 4 years ago

My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere! Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply. I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.

Pros

I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best! Customer support is amazing - the agents are professional, knowledgeable and friendly.

Cons

Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

AR
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Verified reviewer

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I'm a happy user

Reviewed 4 years ago

I've used MCP for many years, and was first introduced to is when I moved from a practice with a (cumbersome) billing system into my own practice. I've also shared it with several others who have started their own practices. In addition, I've used it for demonstration purposes with masters level students enrolled in a business for therapists class. The customer service folks are knowledgeable, as well as friendly and professional. I also appreciate how quickly they respond.

Pros

I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.

Cons

I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.

Vendor response

Thank you for your review and feedback. We would love to work with you on the multiple user issue that you mention. Each user can and should have their own username and can log into an account at the same time. If you are experiencing an issue with this, we would love to get that resolved with you.

TS
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Tracey S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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owner/therapist

Reviewed a year ago

i've left for other systems and always come back to mcp

Pros

ease of use - intuitive. The ability to customize the coding and fields.

Cons

reporting - i would like a custom report

JB
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Joan B.

Individual & Family Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love my clients plus

Reviewed 6 months ago

My Clients Plus has made my billing and accounting and business much easier to handle. I began my practice by doing this all by hand and I can’t imagine going back to that when my Clients Plus makes it so easy. I do not use the appointment calendar or some of the other features but I think they would be helpful to many people as well.

Pros

Very easy to bill clients to insurance companies within 20 seconds. Electronic billing gets payments faster and ERAs let me know when payments are made. Great reports features which gives me information on monthly/yearly statistics. Why pay someone to do your billing for you when you can do it so easily with my clients plus and probably much cheaper.

Cons

It does take some time to get each insurance company entered and working with ERAs but support is very good to help with setup and learning how to use it.

LO
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Laura O.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Resource for Clinicians

Reviewed 4 years ago

My Clients Plus allows me to streamline all of my billing, patient information, and client notes in a way that simplifies my practice so that I can dedicate more time to my clients.

Pros

Very user friendly- the site walks you though all of the steps you need to get started in addition to problem solving tips. The Customer Service Team is truly fantastic. I have called before with some ridiculously vague issue ("I'm on this page and I'm trying to click on the thingy but nothing's happening") and the team is quickly able to figure out why I'm having trouble and are able to help me able to resolve it. They are incredibly responsive, patient and knowledgeable about the product.

Cons

Occasionally, it takes a long time to load when I am trying to save a note or perform some of the function.

SS
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Sherryl S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Clients Plus: Great Practice Management Software!

Reviewed 4 years ago
Pros

I have used My Clients Plus for over 4 years now. I am a solo practitioner and this program meets all of my needs to manage my practice. The electronic billing is easy and efficient. I get paid quickly with no errors most of the time. If there are errors, they're mine! The progress note feature is great too, with lots of choices as to the templates you use. And the Scheduler is easy to use as well. The price is less than comparable companies also. And as far as customer service goes, you reach someone quickly and they resolve any issues or answer questions you have.

Cons

There reports are limited in their scope. There are times I would like to find information in report form and it's not available.