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ServiceM8
5
212
4
79
3
7
2
4
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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ServiceM8 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ServiceM8 overview
Based on 311 verified user reviews
What is ServiceM8?
By industry, ServiceM8 reviewers are most commonly professionals in construction (39%). The most frequent use case for ServiceM8 cited by reviewers is field service management (52% of reviewers).
What do users say about ServiceM8 pricing?
Most users consider ServiceM8’s pay-per-job pricing model highly cost-effective and appreciate the free monthly job allowance, extensive features, and predictable expenses. However, some reviewers find extra storage costs, credit card fees, and lack of Android support drawbacks.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
User Interface
Pricing
Integrations
Customer Support
Email and Chat Communication
Invoicing and Quotes
ServiceM8’s user interface
ServiceM8 pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about ServiceM8?
By industry, ServiceM8 reviewers are most commonly professionals in construction (39%). The most frequent use case for ServiceM8 cited by reviewers is field service management (52% of reviewers).
Select to learn more
Who uses ServiceM8?
Based on 311 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ServiceM8's key features
Most critical features, based on insights from ServiceM8 users:
All ServiceM8 features
Features rating:
ServiceM8 alternatives
ServiceM8
Starting from
29
Per month
FieldPulse
Starting from
No pricing info
Jobber
Starting from
39
Per month
Connecteam
Starting from
29
Per month
ServiceM8 pricing
Pricing plans
Pricing details:
User opinions about ServiceM8 price and value
Value for money rating:
Of 56 reviews that provide robust commentary on ServiceM8's price and value, mention it in a positive light.
Most users consider ServiceM8 to offer strong value for money, highlighting its pay-per-job pricing model as particularly cost-effective compared to competitors that charge per user or require expensive upfront investments. They indicate that this flexible structure allows businesses to only pay for what they use, making it especially attractive for small businesses, startups, and sole operators. Most reviewers appreciate that the first set of jobs each month is free, and they find the software’s feature set extensive for the price, with no need for costly hardware or software installations. They feel ServiceM8 enables business growth without forcing expensive upgrades and allows easy scaling as their needs change. Some users say they save significant administrative time and costs, and they value the transparent, predictable monthly expenses. However, some reviewers find the need to purchase additional storage or pay for certain features a drawback, and a few mention that credit card processing fees can be a concern, though they often attribute these to third-party providers. Some users report frustration with the lack of Android support, which they feel limits cost-effectiveness for teams not using Apple devices. A few reviewers feel that plan options may not fit every business perfectly.
, and
ServiceM8 integrations (10)
Integrations rated by users
We looked at 311 user reviews to identify which products are mentioned as ServiceM8 integrations and how users feel about them.
Integration rating: 3.5 (6)
Integration rating: 4.7 (3)
“quickbooks is where I did all my bookkeeping. was a little clunky to send the balance invoice via honeybook because there was no way to differentiate products and services, which is why i took off one star.”
Sarah D.
CEO
Integration rating: 3.0 (2)
“For onboarding and training record for shifts.”
Carmi C.
Learning and Development Capabilities Partner
Integration rating: 5.0 (2)
“We use Zapier to connect our boards and automate some of our projects.”
Patricia D.
Manager Business Administration
Integration rating: 5.0 (1)
“It would be useful if Shopmonkey could integrate with QuickBooks, as this would improve financial synchronization and reduce manual data entry. This integration could streamline accounting processes and make overall business management more efficient”
Vanessa B.
Bookkeeper
Other top integrations
ServiceM8 customer support
What do users say about ServiceM8 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ServiceM8 customer support.
Widely noted by reviewers, ServiceM8's support team is fast, responsive, and consistently resolves issues quickly.
A significant portion of users appreciate the helpfulness and knowledge of support staff, who provide clear guidance and solutions.
Broad user base finds it easy to access support via chat, help desk, and in-app resources, making problem-solving straightforward.
A limited number of users report slow response times, lack of follow-up, and difficulty reaching customer support when urgent issues arise.
Support options
Training options
To see what individual users say about ServiceM8's customer support, check out the review snippets below.
“Excellent service, with quick responses to calls for help.”
Gareth B.
Office and IT Manager
“There is lots of guidance available and the support team have been great.”
Marcus I.
Engineer
“Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.”
David N.
Director
“They have absolutely no understanding and don't care about their customers.”
Ben B.
Electrical Contractor
ServiceM8 FAQs
Q. What is ServiceM8 used for?
Job Management • Manage jobs from start to finish • Access all client & job details in the field • Ensure job quality & consistency with built-in checklists • Capture electronic signatures Communication • Connect your office, field staff & clients • Email & text clients directly from the app • Save time with email & text templates • Send On-the-Way text messages to clients • Automate booking confirmations, reminders & follow-ups to clients Scheduling • View your schedule & job info, anywhere • See a real-time map view of staff & job locations • Dispatch urgent jobs, instantly • Receive push notifications about schedule changes • Get ‘next-job’ reminders to help stay on schedule Quoting & Invoicing • Create professional PDF quotes & invoices on site • Email or text quotes & invoices to clients from the app • Clients can view quotes & pay invoices online Mobile & Online Payments • Take card payments on site, through the app • Send online invoices via email & SMS, supporting card payment Digital Forms & Assets • Complete digital reports, procedures & certificates on site, through the app • Create custom forms for your business & industry • Catalogue client assets & view their service history Job History • Access a full history of work done for every client • Attach notes, photos, videos, emails & messages to jobs • Automatic back-up & secure cloud storage Accounting Integrations • Connect to Xero, MYOB or QuickBooks Online • Sync invoices & payments from ServiceM8 • Streamline invoicing, payments & accounting CarPlay • See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen Add-ons • Extend ServiceM8’s functionality with a range of add-ons Pricing • A range of monthly plans to suit your business & requirements • Plans bundle jobs, SMSs & add-ons into a single monthly price • No contracts, setup fees, or ‘per-user’ fees. • Unlimited users & storage • 14-day free trial — create an account at www.servicem8.com Support • Free, 24/7 email & chat support • Self-serve Help Centre with articles & videos • Global network of ServiceM8 Partners offering setup services
Q. Does ServiceM8 support mobile devices?
ServiceM8 supports the following devices:
iPhone, iPad, Android
Q. What level of support does ServiceM8 offer?
ServiceM8 offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum
