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SiteMinder
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
World's leading hotel platform to increase revenue
Table of Contents
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SiteMinder - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
SiteMinder overview
Based on 257 verified user reviews
What is SiteMinder?
By industry, SiteMinder reviewers are most commonly professionals in hospitality (89%). The most frequent use case for SiteMinder cited by reviewers is hotel channel management (82%).
What do users say about SiteMinder pricing?
Reviewers appreciate SiteMinder’s flat fee structure, ease of budgeting, and included features at no extra charge. Some users say pricing is reasonable, but some reviewers feel costs are high for smaller properties and value is reduced by limited functionality.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Hotel Management
Channel Manager
Rate Management
Pricing
Booking system limitations
SiteMinder’s user interface
SiteMinder pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about SiteMinder?
By industry, SiteMinder reviewers are most commonly professionals in hospitality (89%). The most frequent use case for SiteMinder cited by reviewers is hotel channel management (82%).
Select to learn more
Who uses SiteMinder?
Based on 257 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SiteMinder's key features
Most critical features, based on insights from SiteMinder users:
All SiteMinder features
Features rating:
SiteMinder awards
SiteMinder alternatives
SiteMinder
Starting from
85
Per month
eZee Absolute
Starting from
No pricing info
NightsBridge
Starting from
No pricing info
Stayflexi
Starting from
No pricing info
SiteMinder pricing
Pricing plans
Pricing details:
SiteMinder Groups & Chains
No pricing info
Features included:
- Channel Management
- Rate Management
- Real-Time Insights
- Enterprise Scale Distribution
- Reporting & Analytics
- Audit & Health-check
- Tailored Onboarding
User opinions about SiteMinder price and value
Value for money rating:
Of 21 reviews that provide robust commentary on SiteMinder's price and value, mention it in a positive light.
Reviewers appreciate SiteMinder’s flat fee structure, ease of budgeting, and inclusion of added features at no extra charge. Some users say the platform is reasonably priced, cost-effective, and offers free trials with strong support. However, some reviewers feel the subscription costs are high, especially for smaller properties, and say the value is diminished by limited functionality or features that require additional fees. Users think the pricing is comparable to competitors but sometimes question the benefits received for the cost, particularly when industry conditions are challenging or when advanced features are lacking.
, and
SiteMinder integrations (50)
Integrations rated by users
We looked at 257 user reviews to identify which products are mentioned as SiteMinder integrations and how users feel about them.
Integration rating: 1.0 (1)
“MEWS is the PMS we need but the integration with Siteminder is not good at all.”
ANTONIS V.
Hotel Manager
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
SiteMinder customer support
What do users say about SiteMinder customer support?
Customer support rating:
We analyzed 91 verified user reviews to identify positive and negative aspects of SiteMinder customer support.
The majority of users highlight fast, knowledgeable, and professional support, often resolving issues promptly.
Widespread user sentiment appreciates 24/7 live chat, multi-language assistance, and multiple contact channels.
A significant portion of users value dedicated onboarding, ongoing training, and personalized follow-up from support staff.
Certain users report slow response times, lack of resolution, and inconsistent support staff expertise, especially for complex issues.
Support options
Training options
To see what individual users say about SiteMinder's customer support, check out the review snippets below.
“Availability of customer service is incredible, their very knowledgeable & will answer any question you have, never failed to respond to me in the whole year we have been working with Siteminder, they are very professional & will answer you in the best delays.”
Fatima A.
Marketing & Sales
“CS Team are prompt to support, detail-oriented, clear clarification and issues are resolved shortly.”
Suthawan D.
Revenue E-Commerce Manager
“The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible.”
Kelly C.
Business Development Manager
SiteMinder FAQs
SiteMinder has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is SiteMinder used for?
Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgrade or scale their businesses. Built on a foundation of core capabilities, SiteMinder is a platform with a rich ecosystem of hotel systems, apps and experts. By bringing it all seamlessly together, we’re opening up opportunities for more hotel businesses, every day. Our platform includes: a Channel Manager, Hotel Booking Engine, Metasearch, Hotel Website Builder, Hotel Payment Processing, Hotel Business Intelligence, Mobile App and access to the Global Distribution System. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Q. What are the benefits of using SiteMinder?
• The industry’s most powerful Channel Manager, available with the world’s leading hotel commerce platform. Opening up and optimising your distribution across the widest range of booking channels. At a time when every booking matters.
• SiteMinder’s #1 ranked Booking Engine brings demand right to your front door. Available with the world’s leading hotel commerce platform and designed from the ground up to optimise every step of the direct hotel booking experience, this is your chance to control your booking journey.
• SiteMinder Demand Plus(Hotel Metasearch) attract more guests than ever before thanks to our specialist bidding team that will ensure your listing is seen on top metasearch sites such as Google Hotel Ads, Trivago and TripAdvisor.
• Attract more guests with beautiful hotel website creation. Integral to our hotel commerce platform, the website builder lets you create the professional website your hotel deserves. Simply choose from a range of easy-to-use templates to showcase your unique brand to travellers everywhere, all while saving money on web development fees.
• Win your local market with real-time, actionable insights. Insights offers you a new way forward, making sure every business move you make is based on intelligent, real-time data. At a time when competition is fierce, having accurate and clear data at hand can be the difference your hotel needs.
• SiteMinder Guest Engagement enhances your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in experience, send personalised upsell offers, request feedback from guests and more.
• Save time, reduce cancellations and manage your cashflow more efficiently with SiteMinder Pay, the online hotel payment solution made for accommodation providers just like you.
• No clunky setups, murky deals, waiting for content updates or tricky commission negotiations. Channels Plus is hotel room distribution made easy. With one place to easily setup and connect to multiple channels, hotels get maximum results for minimum effort.
• Never miss a beat with the SiteMinder Mobile App. Every hotel can now take action anytime, anywhere, free as part of your SiteMinder plan.
• Boost your bookings and maximise your revenue. Let our service-led GDS platform connect you to the perfect corporate travel programs for your property.
• Tap into Dynamic Revenue Plus and leverage highly personalised market data and live mobile alerts to multiply your revenue.
Q. What languages does SiteMinder support?
SiteMinder supports the following languages:
English, French, German, Indonesian, Italian, Portuguese, Spanish, Thai
Q. Does SiteMinder support mobile devices?
SiteMinder supports the following devices:
Android, iPad, iPhone
Q. Does SiteMinder offer an API?
No, SiteMinder does not have an API available.
Q. What level of support does SiteMinder offer?
SiteMinder offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
