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CallAI Logo

AI-based call analysis platform

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Table of Contents

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CallAI - 2026 Pricing, Features, Reviews & Alternatives

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CallAI overview

What is CallAI?

CallAI automatically generate quality assurance scorecards for agent training and performance tracking, based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. This can help managers monitor and train their agents more efficiently by identifying exact script compliance failures and provide targeted feedback to the agents.

CallAI can also help businesses understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceive the brand or the competitors. This can also help organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations.

Starting price

49.99per user /
per month
try for free

Alternatives

CallAI’s user interface

Ease of use rating:

CallAI reviews

Overall rating

4.7

/5

7

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.29/10
Rating distribution

5

4

3

2

1

5

2

0

0

0

CallAI's key features

Most critical features, based on insights from CallAI users:

Call recording
Reporting/Analytics
Call monitoring
Call logging
Computer telephony integration
Surveys & feedback

All CallAI features

Features rating:

Performance management
Customer experience management
Chat/Messaging
Employee coaching tools
Call tracking
Language detection
Interaction tracking
Automatic transcription
Audio capture
Sentiment analysis
AI/Machine learning
Knowledge base management
Speech-to-Text analysis
Third-Party integrations
Activity tracking
KPI monitoring
Leaderboards
Monitoring
Multi-Channel communication
Multiple scoring models
Natural language processing
Outbound call center
Activity dashboard
Performance metrics
Productivity analysis
Quality assurance
Quality management
Real-Time analytics
Real-Time monitoring
Real-Time updates
Reporting & statistics
Sales trend analysis
Self service portal
Skills tracking
Voice mail
Agent interface
AI copilot
AI summarization
Alerts/Notifications
Blended call center
Call disposition
Call scripting
Call tracking metrics
Call transcription
Caller id
Campaign management
Compliance management
Conversion tracking
CRM
Customer journey mapping
Customer Service Analytics
Customer surveys
Customizable reports
Email alerts
Employee management
Feedback management
HIPAA compliant
Inbound call center
IVR
Keyword tracking

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Per month

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CallAI pricing

Value for money rating:

Starting from

49.99

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range
start trial

User opinions about CallAI price and value

Value for money rating:

CallAI support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Chat
Knowledge Base

Training options

Live Online
Documentation
Webinars
Videos

CallAI FAQs

Q. What type of pricing plans does CallAI offer?

CallAI has the following pricing plans:
Starting from: $49.99/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of CallAI?

CallAI has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does CallAI support?

CallAI supports the following languages:
English, French, Hindi, Portuguese, Spanish, Vietnamese


Q. Does CallAI offer an API?

Yes, CallAI has an API available for use.


Q. What other apps does CallAI integrate with?

CallAI integrates with the following applications:
Salesforce Service Cloud, Salesforce Revenue Cloud, Salesforce Field Service, HubSpot Marketing Hub, AzureDesk, Salesforce Marketing Cloud, Salesforce for Travel & Hospitality, Gmail, Salesforce.org Nonprofit Cloud, Salesforce B2B Commerce, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Salesforce Communications Cloud, Google Ads, Salesforce for Transportation & Logistics, Salesforce Commerce Cloud, Salesforce Manufacturing Cloud, Salesforce for Retail, Salesforce.org Education Cloud, Salesforce for Automotive, Salesforce Customer360, Salesforce CPQ & Billing, Salesforce Platform, Salesforce Consumer Goods Cloud, HubSpot Sales Hub, HubSpot CRM, HubSpot Service Hub


Q. What level of support does CallAI offer?

CallAI offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base

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