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Helpjuice
5
77
4
22
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management platform
Table of Contents
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Helpjuice - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Helpjuice overview
What is Helpjuice?
Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.
Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.
Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.
Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.
Helpjuice’s user interface
Helpjuice pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about Helpjuice?
Great support and feedback into the roadmap.
Select to learn more
Who uses Helpjuice?
Based on 102 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Helpjuice's key features
Most critical features, based on insights from Helpjuice users:
All Helpjuice features
Features rating:
Helpjuice alternatives
Helpjuice
Starting from
120
Per month
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No pricing info
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Starting from
29
Per month
Confluence
Starting from
5.42
/user
Per month
Helpjuice pricing
Pricing plans
Pricing details:
User opinions about Helpjuice price and value
Value for money rating:
To see what individual users think of Helpjuice's price and value, check out the review snippets below.
Kathryn W.
Communications Manager
Kathryn W.
Communications Manager
Helpjuice integrations (15)
Integrations rated by users
We looked at 102 user reviews to identify which products are mentioned as Helpjuice integrations and how users feel about them.
Integration rating: 5.0 (2)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
“I need to share files with my team”
Dorle L.
Global Payroll Administrator
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“Useful to get updates”
Aryan K.
CEO
Helpjuice customer support
What do users say about Helpjuice customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Helpjuice customer support.
Widely noted by reviewers, Helpjuice customer support is extremely responsive and quick to address questions or issues.
A significant portion of users highlight the proactive approach of the support team, often providing helpful resources and guidance.
Broad user base appreciates the willingness of support to handle migrations, customizations, and even complex requirements efficiently.
Frequently reported by users, the team is friendly, professional, and consistently goes above and beyond to ensure satisfaction.
Support options
Training options
To see what individual users say about Helpjuice's customer support, check out the review snippets below.
“The support team are epic, very quick to respond and they're always very clear.”
Jasmine O.
Product Support Manager
“Great support and feedback into the roadmap.”
Colin B.
CTIO
