Heymarket Reviews

It offers many tools for the most effective execution of the marketing process. We have achieved a lot in terms of marketing and follow-up.

I am very impressed with this platform. I didn't see any downsides.

We like that it's an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great!

The App fails with some Zapier time zone automation to send messages, also, and one of the things we don't like is that, sometimes, Login in ZD using the Hey Market is giving us some issues, and instead of sending SMS through ZD we need to it over the webpage.

It had a really clean interface. Templates were easy to create and use. It was really easy to toggle between multiple numbers if you had them. I had two phone numbers when I was using it. It seemed like normal texting to me and I could access it on my phone or on my laptop easily. It worked very well for texting customers.

I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.

With ease I was able to communicate with my associates as a group they were categorized in or the whole roster. Quick and easy !

I was needing a product that I could use unlimitedly and with Heymarket, the cost is based on your useage.

HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!

It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.

We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future. Thanks!

Makes things really easy for us in the office as far as getting in contact with who we need to get in contact with.

I can not set notifications to go to my cell phone.

Great features that make interacting with customers efficient and seamless.

The messages take a while to load and the app crashes periodically.

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

The ease of use and simplicity. Very user friendly.

It used to have a feature to export conversations under the plan we have. This is not included in our plan anymore. It is now included in a more expensive plan. We were very disappointed when we lost the feature.

I liked the fact that I could categorize all of my clients easily and send out mass texts with custom templates. The software is extremely reliable, and cross-platform functionality (web/mobile app) is incredibly useful.

The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered. You also sometimes don't know who you're talking to.

I can create groups for ease of targeting a specific group with a message I love the ease of it connecting to my contacts already in my phone The speed I am able to get a message / alert in front of my clients The ability to attach a photo / attachment within the message

I would like the ability for a few more characters in my mssages

Heymarket makes it easy for us to respond to customer text messages quickly and to prioritize responses across multiple teams.

One of the features that drew us to Heymarket was that the text messages would come from our company phone number. Unfortunately it turns out there is a limit to how many texts can be sent this way. Beyond that point the texts come from a Heymarket generated number, which creates a confusing and inconsistent experience for our customers.

I like that we can all stayed linked in and connected to each other. HeyMarket makes it really easy for my team to stay on top of every support question we receive.

I can't attach images, so when we need to send photos we have to use other platforms

Hi Millie - thanks for the review! Heymarket does support images (MMS) and links. We'll reach out to help out with this.

Easy to use. Fast. Holds most basic info.

Nothing except maybe that I still need to copy & paste numbers between recipients. It would be great if it had an auto-fill feature with the contacts since we are normally just swapping numbers.

-Easy to Use -Campaigns and lists make it easy to follow-up with customers and prospects -Templates save me TONS of time -Customer service is top notch! -The app is AMAZING! Runs smoothly and seamlessly.

-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket! -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

- Mobile app to answer texts on the go - Saved templates - Group people into lists - Can make existing business phone number text enabled

- Laggy, does not always sync well across all platforms - Cannot send out MMS if it is a toll free number - Does not really sync with any other support platforms

I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

They have great customer service. It’s fairly easy to use. It prob has way more capabilities than what I’m using it for. But it’s not designed for my type of business.

It alphabetizes by first name. The messages can’t be very long. I would like to pull up a group and have the choice of send to all or checking the ones I want the message to go to. You can’t send a picture only. It must have words.

This is the only software I'm aware of that allows you to blast hundreds of texts to customers from a dedicated number, while not looking like spam. It then allows for individual, ongoing two-way communication, with your existing or prospective customers. All is done without ever revealing your personal phone numbers. This is a great app at a great price, for enhancing relationships and creating value in today's mostly impersonal world.

Notifications could be better, as sometimes the app does not chirp or give sounds. New features have been slow to be added, though app is robust. Also, there have been times when the messages "waiting-to-be-read" count is incorrect.

Love that you can text multiple people at the same time. It tracks conversations well and like that.

You are very limited in how much you can text, which makes it hard to send anything of true value. Creating campaigns are complicated and don’t always work correctly. In fact after about 12 hours of developing my campaign, it didn’t work, and customer service isn’t responsive at all!

Customer support is very responsive. We would put in a request and they take care of it. They are open to new ideas and options. It is easy for our staff to learn how to use it and it is compatible with most electronics.

It is a little more expensive then other systems we have used, but you get what you pay for.

Both the iOS and desktop user interface are very easy to use with just the right balance of feature set . Its also very very nice that you can contact customer support directly via text vs having to navigate somewhere else.

There currently is not support for shared short codes. It would be nice to have this function inside the platform so that you can manage all SMS functionality together.

The best thing about this software is the easy to use interface and very customizable lists and contact imports. You can create any fields you would like and then autofill the data for the entire group with message templates after you set them the first time.

There is nothing that I do not like about the software. Earlier on the uploads were not as efficient but now you can automatically add the contacts to specific lists directly though the initial upload and it is great.

The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help.

Not for Mac or IOS. Although I spoke to support team, I wasn't able to prepare & set up without using real people who would not be happy to be a part of an "experiment" as you try the messaging and get replies for practice purposes. I can use it a couple of times a week or more depending on the season. Usage is now at its lowest if at all.

Hi Juan - thanks for the feedback. Heymarket has an iOS app that was featured as a best new app in the App Store (https://itunes.apple.com/us/app/heymarket/id985015852?ls=1&mt=8). Heymarket Web works in any web browser for Mac (eg, Chrome, Safari, Firefox). We'd like to help you get setup and productive with the service again. Feel free to contact us at help@heymarket.com or message us at (415) 562-0100. Thanks!