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isolved
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Human capital management solution
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isolved - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
isolved overview
Based on 646 verified user reviews
What is isolved?
isolved is a payroll tool offering key features such as payroll management, tax compliance, payroll reporting, W-2 preparation, and direct deposit, among others.
Who uses isolved?
Reviews for isolved come from a wide variety of industries, including Hospital & Health Care (7% of reviewers), Accounting (6%), and Human Resources (4%). The most frequent use case for isolved cited by reviewers is payroll (73% of reviewers).
What do users say about isolved pricing?
Reviewers indicate that isolved allows flexible license adjustments without penalty and some users report the product pays for itself. However, many users say hidden fees, price increases, restrictive contracts, and billing issues undermine overall value for money.
Starting price
Alternatives
with better value for money
Pros & Cons
Payroll
User Interface
Onboarding
Pricing
Bugs and Issues
Report Generation
isolved’s user interface
isolved pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
3.9
Ease of use
3.9
Customer support
3.7
Reviews sentiment
What do users say about isolved?
isolved is a payroll tool offering key features such as payroll management, tax compliance, payroll reporting, W-2 preparation, and direct deposit, among others.
Select to learn more
Who uses isolved?
Based on 646 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
isolved's key features
GetApp's analysis of 94 verified user reviews collected between August 2021 and September 2024 identifies isolved's most critical features and summarizes user sentiment about those features.
Reviewers appreciate isolved's Payroll Management capabilities for its seamless and accurate payroll processing. They find it easy to add or terminate employees, adjust pay rates, and manage benefits. Users report that it integrates well with timekeeping, though some mention occasional glitches with time punches. They value the ease of setup and navigation, despite some finding it time-consuming to access multiple employee records. Users highlight the helpful customer service and the system's ability to streamline processes and increase accuracy. Of the 34 isolved users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.
Reviewers indicate that isolved's Tax Compliance capabilities are valuable for saving time and ensuring compliance with changing laws. They appreciate that isolved handles all tax filings and payments, reducing the burden on their office staff. Users report that taxes are always paid on time, though some mention slow response times from the tax department. They find the system easy to set up and efficient, with minimal follow-up required, and appreciate the availability of reports for tracking compliance. Of the 28 isolved users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.
Users report that isolved's W-2 Preparation capabilities make year-end processing straightforward and efficient. They appreciate that employees can receive electronic W-2s and access their records anytime. Reviewers highlight the accuracy and timeliness of W-2 delivery, though some wish the forms were available sooner. They find the process easy to set up and manage, with isolved handling most of the work, which saves time and ensures compliance with legal requirements. Of the 25 isolved users who gave detailed accounts of their use of W-2 Preparation, 100% rated this feature as important or highly important.
Reviewers appreciate isolved's Payroll Reporting capabilities for providing a wide variety of preformatted and customizable reports. They find it easy to pull existing reports, though some mention difficulties with the report writer and system updates. Users value the accuracy and timeliness of the reports, which are essential for financial management. They highlight the user-friendly interface and the ability to create reports in different formats, such as Excel or PDF, to meet their specific needs. Of the 26 isolved users who gave detailed accounts of their use of Payroll Reporting, 96% rated this feature as important or highly important.
Users find isolved's Direct Deposit capabilities essential for ensuring employees are paid on time and accurately. They appreciate the ease of setup and the ability for employees to manage their own direct deposit information. Reviewers highlight the benefits of going paperless and the security of eliminating lost or stolen checks. They report no major issues with the capability and value the convenience it provides for both employees and payroll departments. Of the 41 isolved users who gave detailed accounts of their use of Direct Deposit, 95% rated this feature as important or highly important.
All isolved features
Features rating:
isolved alternatives
isolved pricing
Value for money rating:
Starting from
No pricing info
User opinions about isolved price and value
Value for money rating:
To see what individual users think of isolved's price and value, check out the review snippets below.
Jennifer P.
Product Manager

Kevin S.
Time and Labor Specialist
isolved integrations (30)
Integrations rated by users
We looked at 646 user reviews to identify which products are mentioned as isolved integrations and how users feel about them.
Integration rating: 4.7 (8)
Integration rating: 3.3 (7)
“Terrible partner. sLow responses and often blames isolved. Switched to another vendor.”
“Reduction of manually maintaining health premiums in multiple applications.”

Joel C.
HCM Manager
Integration rating: 4.0 (2)
“We started as a small group and the integration is critical in ensuring accuracy of benefits enrollment and payroll deductions.”
“We loved the easy video-chat when setting up and learning to use.”
Sissie D.
Director of HR
Integration rating: 4.0 (2)
“We use applicant pro for hiring new employees.”
Ashtin H.
Controller
Other top integrations
isolved customer support
What do users say about isolved customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of isolved customer support.
A portion of users appreciate isolved's knowledgeable and responsive support, especially during payroll and benefits emergencies.
Multiple users value the implementation team's hands-on assistance and problem-solving, making onboarding and setup much smoother.
A number of users report long wait times and difficulty reaching customer service, which slows down issue resolution.
Multiple users mention inconsistent support quality, frequent rep changes, and lack of dedicated contacts as ongoing frustrations.
Support options
Training options
To see what individual users say about isolved's customer support, check out the review snippets below.
“Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help”

Lisa W.
Business Office Manager
“Isolved has great customer support and will help you customize the software to your agency/company needs. ”
Jeff K.
Director of School Based Programs
isolved FAQs
isolved is a comprehensive human capital management platform that consolidates human resources, payroll, benefits administration, workforce management, and talent acquisition into a unified system. The platform provides a single source of truth for workforce data throughout the employee lifecycle. It serves organizations of all sizes and industries such as healthcare, hospitality, manufacturing, financial services, and professional business services. Its connected architecture aligns organizational requirements with employee expectations and supports enhanced operational productivity and more informed decision-making. The HR and payroll module centralizes employee records and automates workflows to reduce administrative burdens. Compliance tools cover federal, state, and local regulations including the Affordable Care Act, Family and Medical Leave Act, and Equal Employment Opportunity requirements with automated alerts for upcoming deadlines. Time and attendance features enable real-time tracking of employee hours through mobile and web interfaces while workforce management offers advanced scheduling, labor forecasting, and absence tracking. isolved's talent acquisition suite integrates applicant tracking, onboarding workflows, and development tools to accelerate recruitment and assimilation processes. Customizable reporting dashboards and predictive analytics deliver actionable workforce insights while an adaptive employee portal supports access to pay information, benefits selection, and schedule management. Integration capabilities are enabled through a full REST API architecture that supports connections with third-party applications and systems. An isolved marketplace offers pre-built integrations to extend platform functionality with complementary solutions. The API framework facilitates custom integrations for organizations with specific technical requirements while maintaining secure data exchange protocols. This integration ecosystem ensures that isolved People Cloud remains the authoritative system of record for workforce data and fosters a consistent employee experience across varied technology environments.
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