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Zonka Feedback

Turn feedback into intelligence, action, and growth

Table of Contents

Is this product right for your business?

Find out with a

Zonka Feedback - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Zonka Feedback overview

What is Zonka Feedback?

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.

With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.

Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.

Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.

Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.

Starting price

199flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Surveys

Feedback

Customer Support

User Interface

Zonka Feedback’s user interface

Ease of use rating:

4.8

(68)

Zonka Feedback pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(10)

5(57)

What do users say about Zonka Feedback?

It's simple buildouts for all surveys and managing how those surveys are taken.

Select to learn more

Who uses Zonka Feedback?

Based on 68 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Health, Wellness and Fitness

E-Learning

Professional Training & Coaching

Others

Use cases

Survey

Employee Engagement

NPS

Customer Experience

Customer Satisfaction

Zonka Feedback's key features

Most critical features, based on insights from Zonka Feedback users:

Customizable questions

(0)

Customizable templates

4.8

(6)

Data import/export

4.8

(5)

Skip logic

4.8

(6)

Feedback management

4.9

(7)

Question branching

5.0

(5)

URL customization

5.0

(4)

Data analysis tools

4.7

(3)

Email marketing

4.7

(3)

All Zonka Feedback features

Features rating:

4.7

(68)

360 degree feedback

(0)

Access controls/permissions

(0)

Activity tracking

(0)

Alerts/Notifications

(0)

Anonymous feedback

5.0

(2)

API

(0)

Audience targeting

(0)

Categorization/Grouping

(0)

CES survey structure

(0)

Collaboration tools

(0)

Commenting/Notes

5.0

(1)

Complaint monitoring

5.0

(1)

Contact database

(0)

Contact management

4.5

(2)

CSAT survey structure

(0)

Customer experience management

(0)

Customer journey mapping

(0)

Customer segmentation

5.0

(1)

Customizable branding

(0)

Customizable fields

5.0

(1)

Customizable forms

5.0

(1)

Customizable questions

(0)

Customizable reports

(0)

Customizable templates

4.8

(6)

Dashboard

4.9

(15)

Data analysis tools

4.7

(3)

Data coding

(0)

Data extraction

(0)

Data import/export

4.8

(5)

Data visualization

(0)

Email marketing

4.7

(3)

Event triggered actions

(0)

Feedback management

4.9

(7)

Knowledge management

5.0

(1)

Landing pages/web forms

(0)

Live results sharing

(0)

Message personalization

(0)

Mobile coupons

(0)

Mobile survey

4.9

(9)

Multi-Channel communication

(0)

Multi-Channel data collection

5.0

(7)

Multi-Channel distribution

4.8

(12)

Multi-Language

(0)

Multi-Location

(0)

Negative feedback management

4.9

(7)

NPS of customers

(0)

NPS of employees

(0)

NPS survey structure

5.0

(10)

Offline response collection

5.0

(4)

Performance management

5.0

(3)

Performance metrics

(0)

Predictive analytics

4.0

(2)

Pulse surveys

5.0

(4)

Purchasing & receiving

(0)

Q&A management

(0)

Question branching

5.0

(5)

Question library

4.7

(6)

Question piping

(0)

Randomization

5.0

(1)

Ratings/Reviews

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Reporting/Analytics

4.8

(20)

Reporting & statistics

(0)

Response validation

(0)

Scheduled messaging

(0)

Scoring

(0)

Search/Filter

(0)

Segmentation

5.0

(2)

Sentiment analysis

4.8

(4)

Site intercept survey

(0)

Skip logic

4.8

(6)

SMS messaging

4.5

(2)

Support audio/images/video

(0)

Survey builder

4.7

(23)

Survey/Poll management

4.8

(6)

Surveys & feedback

(0)

Tagging

(0)

Template management

5.0

(1)

Templates

(0)

Text analysis

4.0

(2)

Text fields

(0)

Third-Party integrations

5.0

(4)

Trend analysis

4.0

(1)

URL customization

5.0

(4)

Zonka Feedback alternatives

Zonka Feedback

4.8

(68)

Starting from

199

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.9

Customer Support

4.9

Connecteam

4.6

(5.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Vantage Circle

4.7

(5.1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.7

Customer Support

4.6

SurveyMonkey

4.6

(10.4K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.3

Zonka Feedback pricing

Value for money rating:

4.9

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Feedback Management

199

Per month

Features included:

Add Brand Logo
Customizable Surveys
Email Support
Integrations
Survey Logic

AI Feedback Intelligence

999

Per month

Features included:

Add Brand Logo
Customizable Surveys
Email/Chat Support
Integrations
Multilingual Surveys
Survey Logic

User opinions about Zonka Feedback price and value

Value for money rating:

4.9

(68)

To see what individual users think of Zonka Feedback's price and value, check out the review snippets below.

“It's simple buildouts for all surveys and managing how those surveys are taken.”

Leon D.

CTO

“Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience”

Majlinda M.

Consultant

Zonka Feedback integrations (11)

Integrations rated by users

We looked at 68 user reviews to identify which products are mentioned as Zonka Feedback integrations and how users feel about them.

HubSpot CRM

Integration rating: 5.0 (1)

“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”

Hervé G.

CEO

Other top integrations